App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Certainly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Certainly is a powerful Conversational AI Chatbot builder
Table of Contents
Is this product right for your business?
Find out with a
Certainly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Certainly overview
What is Certainly?
About Certainly
Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value.
Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.
We want to fix how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.
The Certainly Conversational AI software connects seamlessly across the platforms you run your business on.
From customer care, sales and marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant user experience.
Key benefits of using Certainly
"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Russian, Romanian, Danish and more."
"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."
"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."
"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."
"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."
"Rich analytics tool to understand user journeys and improve performance."
"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."
"From do it yourself to end-to-end solution: Get the help you need from the Certainly customer community, Certainly humans, Certainly Supportbot or our partner network."
"Extensive, continuously updated documentation, how-to videos and deep-dive guides."
Starting price
Alternatives
with better value for money
Certainly’s user interface
Certainly reviews
Overall rating
4.4
/5
13
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.92/10
5
4
3
2
1
7
4
2
0
0
Boris A.
Manager
David E.
Senior Project Manager of Player Experience
Peder R.
Learning Tech Consultant
David E.
Senior Project Manager of Player Experience
Benjamin D.
Digital consultant
Verified reviewer
Anonymity request
Who uses Certainly?
Based on 13 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Certainly's features
Features rating:
Certainly alternatives
Certainly
Starting from
No pricing info
Tidio
Starting from
No pricing info
Genesys Cloud CX
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Certainly pricing
Value for money rating:
Starting from
No pricing info
User opinions about Certainly price and value
Value for money rating:
To see what individual users think of Certainly's price and value, check out the review snippets below.
Boris A.
Manager
David E.
Senior Project Manager of Player Experience
Certainly integrations (28)
Top integrations
Certainly support options
Typical customers
Platforms supported
Support options
Training options
Certainly FAQs
Certainly has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Certainly support?
Certainly supports the following languages:
Danish, Dutch, English, Finnish, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish
Q. Does Certainly offer an API?
Yes, Certainly has an API available for use.
Q. What level of support does Certainly offer?
Certainly offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base