getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Conversational AI Platform Software with Real-time Conversations (2026)

Last updated: April 2026

Conversational AI Platform Software Key Features

    Based on 572 user opinions, we identified 6 features that are important for any product in Conversational AI Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.7

  • Lead Capture

    Automatically identify and save contact information of potential customers

    Average user rating

    4.9

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.6

  • Activity Dashboard

    Dashboard to view the status of ongoing processes, identify current incidents and track past activities

    Average user rating

    4.6

  • Real-Time Analytics

    Analyze and gain insights into data in real-time

    Average user rating

    4.9
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

52 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

learn more
Tidio's conversational AI agent for customer service, Lyro, is capable of resolving up to 64% of all incoming issues. Your customers will get truthful, grounded answers in natural, human language without needing to talk to a human operator.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

learn more
Delivering the power of automated live chat communication as well as chatbot AI order status checks, Smartsupp is an intuitive Conversational AI platform built for businesses of all sizes. Your agents can focus on growing sales, improving conversion rates, and delivering outstanding customer care.

Read more about Smartsupp

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

learn more
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Zenvia Customer Cloud logo

AI for customer service to sell more and serve better

learn more
Zenvia Customer Cloud helps your company sell more and serve better by unifying channels, data, and journeys in a single solution.

Read more about Zenvia Customer Cloud

Users also considered
Tiledesk logo
Category Leaders

Build AI Agents with drag-and-drop. No code required.

learn more
Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Read more about Tiledesk

Users also considered
Crisp logo
Category Leaders

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Clepher logo
Category Leaders

Get Clepher with Chatbots

learn more
With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

Read more about Clepher

Users also considered
SmatBot logo

Chatbot Building Platform

learn more
An omnichannel platform that can be used to build conversations with your customers for the purposes of Lead Generation, Customer Support, Surveys, Enquiries, Appointments, Feedback, Suggestions and more.

Read more about SmatBot

Users also considered
ChatBot logo

Easy to use chatbot platform for business

learn more
ChatBot uses AI to help you better support, engage, and sell across channels. Build AI chatbots without coding.

Read more about ChatBot

Users also considered
Verse.ai logo

Conversational enablement platform

learn more
Verse.ai is a conversational enablement platform for businesses to respond to and follow-up with leads generated online. Verse.io's 100% U.S. based concierge team instantly contacts, follows up with, and qualified inbound leads via SMS, email, and phone.

Read more about Verse.ai

Users also considered
Landbot logo

Build AI Agents that convert. No engineering needed.

learn more
Landbot is a no-code AI Agent builder that lets revenue teams build AI-enhanced, multi-channel lead and customer support workflows without engineering.

Read more about Landbot

Users also considered
Freshchat logo

Live Chat software for modern messaging

learn more
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Read more about Freshchat

Users also considered
B2Chat logo

B2Chat Multiagent & MultiChannel

learn more
Turn online conversations into sells with B2Chat. A web app software that brings into one inbox and simultaneously, all of your customer service channels: social media, WhatsApp, Chatbots.

Read more about B2Chat

Users also considered
Giosg logo

AI-powered chat for customer service and sales teams.

learn more
Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.

Read more about Giosg

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

learn more
AI Receptionist and North America-based human receptionists respond 24/7 to inquiries. We capture & convert leads, and assist clients. We offer the superior experience of an in-house receptionist, backed by powerful AI to achieve accuracy and efficiency without losing the human touch.

Read more about Smith.ai

Users also considered
Quiq logo

Business messaging solution - SMS, FB Messenger, Kik, & Chat

learn more
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq

Users also considered
Serviceform logo

AI-powered conversations for better website conversions

learn more
Serviceform is a website conversion platform that helps businesses engage visitors, capture leads, and manage conversations using AI agents, chatbots, live chat, and forms—all from one centralized system.

Read more about Serviceform

Users also considered
hello24.ai logo

Conversational commerce platform

learn more
DTC Brands on Shopify & WooCommerce (WordPress), Ecommerce companies, & retail brands looking to engage customers on online media.

Read more about hello24.ai

Users also considered
ZoomInfo Chat logo

Perfectly balances highly-targeted, human-first experiences.

learn more
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.

Read more about ZoomInfo Chat

Users also considered
charles logo

Web-based conversational commerce suite for consumer brands

learn more
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered
Exceed.ai logo

AI-Powered Virtual Assistant for Sales & Marketing Teams

learn more
Exceed.ai automates conversations with leads at scale over email and chat. Unlike other conversational marketing platforms, Exceed uses AI to analyze lead intent & respond with the right message. Exceed engages every lead and qualifies, follows-up and books meetings for your sales team.

Read more about Exceed.ai

Users also considered
Heyday logo

The #1 AI-powered customer messaging platform for retailers

learn more
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Read more about Heyday

Users also considered