My Council Services Pricing, Features, Reviews & Comparison of Alternatives

My Council Services

Your Council services at your finger tips

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My Council Services overview

What is My Council Services?
My Council Services is a suite of products which enable your citizens and staff to report incidents, raise issues, make payments or complete applications remotely via their mobile devices or over the internet. This then feeds into your workforce planning or CRM systems, becoming a full customer engagement and communication platform.

Key features of the My Council Services platform

Completely customisable – you can automate whatever interactions you wish, from simple reporting of potholes through to more complex interactions such as paying bills or filling in application forms.

Fully synchronised and simple to deploy – My Council Services works on multiple platforms (including iOS, Android, Blackberry and Windows 8) but you only have to set up one central form for each process you’d like to automate. Once this is done, any changes you make are automatically reflected across all platforms

Integrates with your existing systems – data from either the web or mobile versions can feed straight into any back office database, such as a CRM or workforce planning system.

Just some of the ways My Council Services could benefit your organisation

Automate simple transactions, reducing traffic in contact centres and offering a quick self-service channel at very low cost

Improve the service you offer your customers by responding more quickly to their service requests

Reduce paperwork and overheads significantly

Improve the quality of information that your service delivery teams use, enabling more efficient and accurate planning

# Channel shift saves you time and money #

We have worked extensively with local government organisations and we know how important it is to offer citizens less expensive and more flexible channels of communication. When budgets are tight, such channel shifts mean significant cost and time savings whilst also providing quicker, more responsive service to customers.


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Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
My Council Services screenshot: iPhone-6-Three-Quarters-View-MockupMy Council Services screenshot: SR_APPS

My Council Services reviews

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My Council Services pricing

Starting from
Pricing options
Free trial
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£19.98 per user / month

My Council Services features

API (7 other apps)
Activity Dashboard (7 other apps)
Activity Tracking (6 other apps)
Alerts / Escalation (6 other apps)
Automatic Notifications (6 other apps)
Case Management (7 other apps)
Contact Database (5 other apps)
Custom Forms (7 other apps)
Customizable Reporting (9 other apps)
Data Import/Export (6 other apps)
Document Storage (5 other apps)
Geographic Maps (10 other apps)
Incident Management (5 other apps)
Monitoring (5 other apps)
Permission Management (5 other apps)
Records Management (6 other apps)
Reporting & Statistics (5 other apps)
Search Functionality (5 other apps)
Third Party Integration (7 other apps)
Workflow Management (6 other apps)

Additional information for My Council Services

Key features of My Council Services

  • Completely customisable
  • Fully synchronised and simple to deploy
  • Integrates with your existing systems
  • Automate simple transactions
  • Reduce paperwork
  • more efficient and accurate planning
View All Features