What is My Council Services?
My Council Services is a suite of products which enable your citizens and staff to report incidents, raise issues, make payments or complete applications remotely via their mobile devices or over the internet. This then feeds into your workforce planning or CRM systems, becoming a full customer engagement and communication platform.
Key features of the My Council Services platform
Completely customisable – you can automate whatever interactions you wish, from simple reporting of potholes through to more complex interactions such as paying bills or filling in application forms.
Fully synchronised and simple to deploy – My Council Services works on multiple platforms (including iOS, Android, Blackberry and Windows 8) but you only have to set up one central form for each process you’d like to automate. Once this is done, any changes you make are automatically reflected across all platforms
Integrates with your existing systems – data from either the web or mobile versions can feed straight into any back office database, such as a CRM or workforce planning system.
Just some of the ways My Council Services could benefit your organisation
Automate simple transactions, reducing traffic in contact centres and offering a quick self-service channel at very low cost
Improve the service you offer your customers by responding more quickly to their service requests
Reduce paperwork and overheads significantly
Improve the quality of information that your service delivery teams use, enabling more efficient and accurate planning
# Channel shift saves you time and money #
We have worked extensively with local government organisations and we know how important it is to offer citizens less expensive and more flexible channels of communication. When budgets are tight, such channel shifts mean significant cost and time savings whilst also providing quicker, more responsive service to customers.
Software by ITouchVisionwww.itouchvision.com