PatientNow Features

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and...

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This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.

Very well thought out and comprehensive software. PatientNow allows its users to perform all necessary functions for a medical practice.

I really have nothing bad to say about patient now

Would not be able to state a pro since the company falsely advertises the EMR's capabilities and so far it has been nothing but a nightmare working with them.

Patient Now (PN)is merging with RX Photo and Crystal Clear Marketing to create Aesthetic Now (AN). But when they sold me on AN, they never mentioned that they were merging or that they are in the process of figuring things out. They are still advertising AN and PN as a system that can create packages, manage inventory, collect payment, do marketing, and so much more all for $414.00/month. I have been...

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PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn.

Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients.

Scheduling functions work well. Handles large patient data base well.

Patient information books do not handle multiple procedures well - there is much redundant printing of common sections. The old Inform software is dramatically better at this part of things - to the point that we still use it for pre-operative document generation. I am not happy that I am being forced to convert from our server-based version to a cloud-based version within the next year. I worry about data security and having a non-functional office in the event of an internet failure.

We love the ease of scheduling, the EMR feature, the portal for our patients to fill out paperwork, patientADVANTAGE, securePAY NOW, on-line appointment feature, reports

Creating custom packages involving multiple different services and products is a HUGE pain and very inefficient. there needs to be a much easier way of doing this as we are constantly creating these custom packages every day for our patients. Inventory management. there is NONE and that is a huge problem. No business selling retail should be without a good inventory management system. Right now we have no way to create purchase orders or to receive orders and close out PO's with an automatic update of our inventory. this is very problematic

I think the recent upgrade to include memberships and referral programs was a good one. It has made managing our membership program so much easier! I know can quickly look to see which patients' plans are expiring and quickly send them an email to renew. I can also add in the promotions and discounts so there is no more manual calculations done at the front desk.

The financial reporting still needs to be buffed up. In order to get the data I need, I have to run a report, download it to Excel, format it so that I can create pivot tables and then run the pivot tables. It's a lot of work. The schedule also needs to be improved. They have said for years that it's "on their list" but I've been hearing that since 2013.

EMR works pretty well when the provider is in the office.

1. The report functionality still needs a lot improvement. A lot very essential reports are missing or not working well if you are trying to use PN reports to run data analysis to grow your practice, control your inventory, reconcile commissions or system audit. The support team will input the enhancement request for you if they see the importance of the modification needed but no guarantee when...

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We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer.

Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback.

It helps us keep up with tracking our patients conversion rates.

I don't like that we have to give so much detail to generate a report. We have to create a new category for every procedure if that procedure requires a revision. We thought we had it down to where we could pull from a discounts report but we actually had to go in and create a revision category for all procedures to acquire accurate data.

The customer service department availability and knowledge is awesome! If the person that I come in contact with first does not have a solution, they make sure they find the right person for finding the solution.

There are some simple functionalities that I wish were different. For instance, printing multiple copies of requisitions, quotes, invoices, etc. There is no option to print multiple copies at one time. It is little stuff like that, that may not take a long time, but through out the day gets frustrating. I also do not like that there is ONE type of scanner that is compatible with their program. It is a very expensive scanner and I wish there were more options.

I like the charting features, and the patient follow up is what I originally signed up for.

Firstly it has become extremely slow and difficult to use. It used to be quite fast, but now charting takes an inordinate amount of time. I have reached out to the company four times at this point and struggle to even get a call back.

This software is so user friendly. Training new staff is so easy!

Wish it were more customizable. We have specific areas that we'd like to be able to change specific to our practice and are unable. I also wish reporting was more customizable.

I bought this because of the patient engagement and retention features. It was okay until it became cloud based. It has good potential but it requires the support team to implement or change pathways.

The cloud based version. It is so slow it is actually disruptive to our day. Seems thing to disappear or drop off. The features that were supposed to be present in the cloud, and why we switched before we had to are not there, eg memberships and the ability to ACH their monthly payments. They supposedly have an iPad version that will help in the rooms but we haven’t gotten it up and running yet. You cannot just switch from one user to another without the whole program rebooting again and my assistants follow me rather than staying in the same room. Customer service is responsive but we are all very frustrated at the moment.

The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.

Scheduling on this software is very easy. Creating invoices is also simple.

The online booking. There is no way for the patient to reschedule so they end up just booking multiple spots. Also, I wish there was a way to guarantee the booking with a credit card as so many people make appointments and don't show. Also, I wish when you selected a provider, the drop down for services only put what that provider is able to do. Many people are searching providers for the wrong services. Also, a schedule marking for patients that have done paperwork online. And it should prompt them to do this when booking.

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

It is not possible to flip between windows. So if you are in putting a new product and forgot to put in the manufacturer, you have to switch out of one window, lose all of your information put in manufacturer and then go back. Sometimes this happens three or four times because there is a sequence of putting in things that is not intuitive and the software does not automatically create the flow for.

The overall use for many practitioners in the office is great. Not having to move from one system to another to capture changes is a big plus.

Making changes in the system is very difficult. The company is great at suggesting and having ADD-ON charges like the Enhanced Pathways. Which we bought into in March and in Oct. we are still trying to implement and working out the kinks. All the while those flawed emails are going out to the patients.

Cloud based software is definitely the way to go and it has a lot of functionality. Probably too much for most oractices

Missing records. Slow upload speeds for pictures. Bloated software. Used to be better before. I wouldn’t recommend this unfortunately not something better to choose from. Overpriced

Customer support and our trainer. The weekly webinars are great training tools

Since the cloud migration, we’ve had a couple of issues

Easy to navigate and intuitive. Makes it easy to onboard new employees. Unlike some other products it doesn't try to cover every specialty which makes it simple to understand

Can't bring up more than one session/patient at a time so have to interrupt what you're worjking with and navigate back where you were if you need to take care of another patient issue- especially challenging at front desk. No way of indicating urgent patient issues with warning- such as "do not schedule this patient" or "patient owes collections"- sticky note option is too easy to miss