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PatientNow Logo
PatientNow

Patient engagement & electronic medical record (EMR) system

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PatientNow Features

Features Summary

Functionality

3.6

/5

133

Total features

57

11 categories

PatientNow features

Appointment Management
Appointment Scheduling
Barcode / Ticket Scanning
Before & After Pictures
Billing & Invoicing
Calendar Management
Care Plan Management
Charting

Common features of Medical Spa software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Barcode / Ticket Scanning
Before & After Pictures

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.6

/5

133

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

57

Unique features

  • Marketing Automation

  • Loyalty Program

  • Sales Reports

  • Before & After Pictures

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

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Total Features

119

Features in Common

32

Unique features

  • SMS Reminders

  • Customer Database

  • Assessment Management

  • Video Consultations

Functionality

4.5

/5

528

Price starts from

119

Per month

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Total Features

30

Features in Common

12

Unique features

  • For Chiropractors

  • Patient Management

  • Healthcare Compliance

  • Decision Support

Common PatientNow comparisons

PatientNow logo
AestheticsPro logo
PatientNowvsAestheticsPro
PatientNow logo
Remedly logo
PatientNowvsRemedly
PatientNow logo
ZENOTI logo
PatientNowvsZENOTI
PatientNow logo
Pabau logo
PatientNowvsPabau
PatientNow logo
Vagaro logo
PatientNowvsVagaro
PatientNow logo
Mindbody logo
PatientNowvsMindbody

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Patient Now Review

Reviewed 4 years ago

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway...

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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All software has pros and cons

Reviewed 2 years ago

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

Pros

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

Cons

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Patient Now Review

Reviewed 3 years ago

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Pros

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Cons

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Patient Now Review

Reviewed 2 years ago

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

Pros

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

Cons

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I had better expectations

Reviewed 3 years ago

I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and many times would like to go back.

Pros

Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Cons

Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PatientNow

Reviewed 3 years ago
Pros

Very well thought out and comprehensive software. PatientNow allows its users to perform all necessary functions for a medical practice.

Cons

I really have nothing bad to say about patient now

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support

Reviewed 9 months ago

I would not recommend Patient Now, Aesthetic Now, RxPhoto, Payrix, or Crystalclear Marketing. They are scam artist and have the worst customer service and support staff. I am now switching over to Aesthetic Record, and unfortunately I have to set everything up again. Please reach out if you have any questions or concerns. I would not want anyone else to go through what I went through.

Pros

Would not be able to state a pro since the company falsely advertises the EMR's capabilities and so far it has been nothing but a nightmare working with them.

Cons

Patient Now (PN)is merging with RX Photo and Crystal Clear Marketing to create Aesthetic Now (AN). But when they sold me on AN, they never mentioned that they were merging or that they are in the process of figuring things out. They are still advertising AN and PN as a system that can create packages, manage inventory, collect payment, do marketing, and so much more all for $414.00/month. I have been...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Probably the best EMR, wish there were better

Reviewed 8 months ago

PatientNow is great and allows us to manage our practice effectively. There are definitely things that we would change about it especially from a reporting and scheduling standpoint.

Pros

PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn.

Cons

Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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PatientNow - almost there...

Reviewed 3 years ago
Pros

Scheduling functions work well. Handles large patient data base well.

Cons

Patient information books do not handle multiple procedures well - there is much redundant printing of common sections. The old Inform software is dramatically better at this part of things - to the point that we still use it for pre-operative document generation. I am not happy that I am being forced to convert from our server-based version to a cloud-based version within the next year. I worry about data security and having a non-functional office in the event of an internet failure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Owner review

Reviewed 2 years ago

I absolutely LOVE customer support! they are all so incredibly helpful, patient and pleasant to work with! I also really appreciate the quarterly software updates and that when I have feedback/suggestion it is taken seriously

Pros

We love the ease of scheduling, the EMR feature, the portal for our patients to fill out paperwork, patientADVANTAGE, securePAY NOW, on-line appointment feature, reports

Cons

Creating custom packages involving multiple different services and products is a HUGE pain and very inefficient. there needs to be a much easier way of doing this as we are constantly creating these custom packages every day for our patients. Inventory management. there is NONE and that is a huge problem. No business selling retail should be without a good inventory management system. Right now we have no way to create purchase orders or to receive orders and close out PO's with an automatic update of our inventory. this is very problematic

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Patient Now Good & Bad

Reviewed 3 years ago

Overall it's fair. We finally have a trainer who is fantastic. She has helped us tremendously. The guys in support, for the most part, are very helpful but getting through to them sometimes is difficult.

Pros

I think the recent upgrade to include memberships and referral programs was a good one. It has made managing our membership program so much easier! I know can quickly look to see which patients' plans are expiring and quickly send them an email to renew. I can also add in the promotions and discounts so there is no more manual calculations done at the front desk.

Cons

The financial reporting still needs to be buffed up. In order to get the data I need, I have to run a report, download it to Excel, format it so that I can create pivot tables and then run the pivot tables. It's a lot of work. The schedule also needs to be improved. They have said for years that it's "on their list" but I've been hearing that since 2013.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good system but still needs some improvement

Reviewed 3 years ago
Pros

EMR works pretty well when the provider is in the office.

Cons

1. The report functionality still needs a lot improvement. A lot very essential reports are missing or not working well if you are trying to use PN reports to run data analysis to grow your practice, control your inventory, reconcile commissions or system audit. The support team will input the enhancement request for you if they see the importance of the modification needed but no guarantee when...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PatientNow

Reviewed 3 years ago

PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.

Pros

We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer.

Cons

Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product

Reviewed 3 years ago

Over all I would recommend this product to anyone. I do think it takes a little coaching at first to understand how to use the software but it is very helpful to pull reports and to help us track patient turn around. It is nice to be able to pre saved quotes so it reduces the amount of time a patient is waiting on me.

Pros

It helps us keep up with tracking our patients conversion rates.

Cons

I don't like that we have to give so much detail to generate a report. We have to create a new category for every procedure if that procedure requires a revision. We thought we had it down to where we could pull from a discounts report but we actually had to go in and create a revision category for all procedures to acquire accurate data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Product Review

Reviewed 3 years ago

PatientNow offers EVERYTHING you need for a practice. It provides everything from scheduling appointments, texting/emailing to communicate with patients, and extensive patient charts to running reports for tracking your practices growth and keeping your inventory, products, and services organized. It is a great program with just a few minor inconveniences. I feel like there is not program that will not have those though. The great part is PatientNow has great customer service to help you maneuver through those minor set-backs.

Pros

The customer service department availability and knowledge is awesome! If the person that I come in contact with first does not have a solution, they make sure they find the right person for finding the solution.

Cons

There are some simple functionalities that I wish were different. For instance, printing multiple copies of requisitions, quotes, invoices, etc. There is no option to print multiple copies at one time. It is little stuff like that, that may not take a long time, but through out the day gets frustrating. I also do not like that there is ONE type of scanner that is compatible with their program. It is a very expensive scanner and I wish there were more options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Keep looking

Reviewed a year ago

If the software works as promised, and they provide any kind of customer support then I would recommend it. But my experience over the last three to four months has been so poor that even though it will cost me a lot of time I'm going to start looking for another company to work with. It's over a week for a return call and sometimes not at all, even for technical support issues. I have asked for a refunds and discounts on services because of the poor turnaround time, and never hear back anything. Do not recommend

Pros

I like the charting features, and the patient follow up is what I originally signed up for.

Cons

Firstly it has become extremely slow and difficult to use. It used to be quite fast, but now charting takes an inordinate amount of time. I have reached out to the company four times at this point and struggle to even get a call back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision I made

Reviewed 2 years ago

This software has helped us to not lose patients through the cracks. It allows us to follow up with patients and the texting feature is amazing!

Pros

This software is so user friendly. Training new staff is so easy!

Cons

Wish it were more customizable. We have specific areas that we'd like to be able to change specific to our practice and are unable. I also wish reporting was more customizable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good concept needing better functionality and speed

Reviewed 3 years ago

The owner is visionary. The concepts are great. It could be more user friendly. See above.

Pros

I bought this because of the patient engagement and retention features. It was okay until it became cloud based. It has good potential but it requires the support team to implement or change pathways.

Cons

The cloud based version. It is so slow it is actually disruptive to our day. Seems thing to disappear or drop off. The features that were supposed to be present in the cloud, and why we switched before we had to are not there, eg memberships and the ability to ACH their monthly payments. They supposedly have an iPad version that will help in the rooms but we haven’t gotten it up and running yet. You cannot just switch from one user to another without the whole program rebooting again and my assistants follow me rather than staying in the same room. Customer service is responsive but we are all very frustrated at the moment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use with a lot of features

Reviewed 2 years ago

Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.

Pros

The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

Cons

There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Online Booking and Other Functions that don't work like they should

Reviewed 3 years ago

The text reminders are really great. Also the pathways are good. They are a little complex but seem to work to get patients back in the door. I think once a quarter a trainer should go through them with their accounts as when things change etc. things can get messed up. Or they add new services and a pathway never gets created or gets created poorly.

Pros

Scheduling on this software is very easy. Creating invoices is also simple.

Cons

The online booking. There is no way for the patient to reschedule so they end up just booking multiple spots. Also, I wish there was a way to guarantee the booking with a credit card as so many people make appointments and don't show. Also, I wish when you selected a provider, the drop down for services only put what that provider is able to do. Many people are searching providers for the wrong services. Also, a schedule marking for patients that have done paperwork online. And it should prompt them to do this when booking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Best of the worst?

Reviewed 3 years ago

A bit Soso. It’s doing what we needed to do, but the promised constant contact integration that was supposed to happen in March 2019 never happened. The marketing portal is pretty worthless. The program is not a real cloud-based program which is irksome considering I have apple computers at home and had to buy a PC just to look on patient now. The software has glitches and patients do not like the portal either. More often than not they have difficulty accessing it and filling it out. Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over.

Pros

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

Cons

It is not possible to flip between windows. So if you are in putting a new product and forgot to put in the manufacturer, you have to switch out of one window, lose all of your information put in manufacturer and then go back. Sometimes this happens three or four times because there is a sequence of putting in things that is not intuitive and the software does not automatically create the flow for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Patient Now Review

Reviewed 3 years ago

In the beginning, when we first began using PN it was informative and responsive to requests. Now it is difficult to get help with changes or get those implemented. No one seems to be there to review and help make suggestions to improve aspects of our account.

Pros

The overall use for many practitioners in the office is great. Not having to move from one system to another to capture changes is a big plus.

Cons

Making changes in the system is very difficult. The company is great at suggesting and having ADD-ON charges like the Enhanced Pathways. Which we bought into in March and in Oct. we are still trying to implement and working out the kinks. All the while those flawed emails are going out to the patients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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New Cloud Based Software Glitchy

Reviewed 3 years ago

Great support.

Pros

Cloud based software is definitely the way to go and it has a lot of functionality. Probably too much for most oractices

Cons

Missing records. Slow upload speeds for pictures. Bloated software. Used to be better before. I wouldn’t recommend this unfortunately not something better to choose from. Overpriced

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Cloud service needs help

Reviewed 3 years ago

Overall a 4 out of 5.

Pros

Customer support and our trainer. The weekly webinars are great training tools

Cons

Since the cloud migration, we’ve had a couple of issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Long-time users

Reviewed 3 years ago

it is an intuitive program to learn, but many features that we would think would be part of any good program aren't there and haven't been added over the almost 7 years we've requested them

Pros

Easy to navigate and intuitive. Makes it easy to onboard new employees. Unlike some other products it doesn't try to cover every specialty which makes it simple to understand

Cons

Can't bring up more than one session/patient at a time so have to interrupt what you're worjking with and navigate back where you were if you need to take care of another patient issue- especially challenging at front desk. No way of indicating urgent patient issues with warning- such as "do not schedule this patient" or "patient owes collections"- sticky note option is too easy to miss