Patient engagement & electronic medical record (EMR) system
3.92/5 (110 reviews)Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about patientNOW's features:
Glitchy online portal and some basic note templates has been frustrating.
I really like the ability to customize our documents. the scheduler is easy to use.
Pros
It is inexpensive compared to other practice management / EMR systems.
Cons
The scheduling portion leaves a lot to be desired. Reports are not always accurate.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Last year I took on the project to change PatientNow with a different practice management software.
Pros
Very complete software for practice management at a very affordable price.
Cons
I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Charting and record maintenance.
Pros
Cloud storage eliminate the need for a local server and concerns of backup security.
Cons
Since transition to cloud storage, annual cost is higher.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Great reports and overall ease of use
Pros
The ability to document injections
Cons
Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Not favorable - would consider another type of program.
Pros
Produces an Excel version of the reports
Cons
Inability to produce more than one Service Type on an Invoice. Inability to acquire ALL data across the date and type ranges as needed.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Over the years PatientNOW has really grown in the reports. Which very helpful.
Pros
The software does a great job of capturing Patient info from contacts, scheduling, reports. It does what there company states Capture, Sustain, Grow!
Cons
More internet and higher bill then Server clients.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It's been great.
Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more.
Pros
I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly
Cons
I wish there were ways to save commonly run reports on "ReportNow"
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.
Pros
We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing.
Cons
Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
This app use's .rtf's as it's document template design. Can't import any word docs, pdf's etc... so you have to convert everything into a word doc, (fix the formatting issues) then to an rtf, (and fix all the formatting errors), then upload to patient now and spend more time fixing formatting errors.
Pros
I like the auto email/text appt reminders
Cons
It's not user friendly, the document system is archaic, the new ipad app doesn't work in landscape mode, etc...
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Rob, Thank you for your feedback. We had our first ever and hopefully last outage since released August 2018724 Days/12 business hours per day = 8652 business hours. The 4-hour outage on Friday would be 99.95% lifetime uptime. Photos on iOS Devices Protection of patient data is the highest priority. We will never store any potential patient data on any device. The affect when taking a photo is you would need to save/upload that photo before switching to a different user on that device. RTF is the current format we use for document template creation. It allows users to create and edit templates with or without additional software. We are currently working on our HTML document editor which will provide even more flexibility. Our research shows 70% of healthcare providers use iOS over android so we focused on iOS apps. We are constantly working on and improving the apps. Landscape mode will be added to the iPad version soon along with additional functionality.
Everyone is friendly and responsive and ready to help. I would like to see quicker updates.
Pros
Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.
Cons
You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Be responsive. Get a cloud option promptly.
Pros
I like the reports I can run with the system for tracking and financial purposes.
Cons
Also, the patient portal for patients is always giving us trouble.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable.
Fantastic response to questions. Ability to schedule easily.
Pros
It has built in steps to help providers complete charts.
Cons
Unable to drill down when running reports. Example: Need products for one manufacturer but not able to select manufacturer or unable to view comment when running the discount report.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.
Daily ease of use is appreciated.
Pros
We are easily able to scan in paper documents to e-charts and organize those once uploaded to a patient.
Cons
The reports are tricky.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We just started a rewards program and patient now has the ability to automatically give our patients those reward points.
Pros
I also like that it is able to generate reports on sales.
Cons
I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.
Pros
I dont like its integration with MIRROR software as it is too slow.
Cons
I think the integration of WORD DOCUMENTS with this software needs to be upgraded.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It is effective and easy to use for all staff members, from reception, through clinical staff.
Cons
More custom reporting would be great, but most data can be exported to excel for manipulation and financial reporting.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
PatientNow fit into our business model perfectly. The price is very reasonable and they are constantly training and helping us learn more about the system. Their staff is always very helpful.
Pros
The program is very intuitive and easy to use.
Cons
Would like to see more customization options, especially with reports. We have a customized business and would like to run more reports.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
PatientNOW helped us get up and running when we opened this year. Their customer support has been outstanding and our trainer has gone above and beyond to see us use PatientNOW to its fullest benefits.
Pros
Its customizable patient engagement, through its Treatment Pathways, enables our staff to accomplish other needed workflow tasks.
Cons
The ability to customize additional reporting is still needed, however PatientNOW is continually striving to meet the users needs so this should be coming in the future.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
poor customer service. poor training experience way to high annual fee for poor customer service high i cloud storage monthly fee
Pros
I like using the images to chart on.
Cons
Slow Can't send scripts electronically hard to build out new forms and don't like paying for form build out.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I love their reports. You can run a report for almost everything.
Cons
Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering patientNOW
Just do your research. There are other companies out there that give you similar product however way more costly.
