patientNOW Features

patientNOW

Patient engagement & electronic medical record (EMR) system

3.92/5 (110 reviews)

patientNOW Feature Summary

  • Appointment scheduling
  • Automated appointment reminders
  • Billing & invoicing
  • Electronic medical record (EMR)
  • Electronic signature of consent forms
  • Email & SMS marketing
  • Gift cards & client loyalty programs
  • HIPAA compliant
  • PCI compliant
  • Patient engagement
  • Patient photos
  • Patient records management
  • Patient self-service portal
  • Point of sale (POS)
  • Sales package creation
  • e-Prescribing

Competitor Feature Comparison

Activity Dashboard
Appointment Management
Barcode Scanning
Barcode Support
Billing & Invoicing
Calendar Management
Charting
Client Management
Client Portal
Commission Management
Discount Management
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Marketing Management
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Indexing
Inventory Management
Loyalty Program
PCI DSS Compliance
POS
Package Tracking
Prescribing
Records Management
Referral Tracking
Reminders
SMS Integration
SMS Marketing Managment
Sales Tracking
Self Service Portal
Summary Reports
To-Do List
Transaction History
Visit WebsiteCompare App
Activity Dashboard
Appointment Management
Barcode Scanning
Barcode Support
Billing & Invoicing
Calendar Management
Charting
Client Management
Client Portal
Commission Management
Discount Management
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Marketing Management
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Indexing
Inventory Management
Loyalty Program
PCI DSS Compliance
POS
Package Tracking
Prescribing
Records Management
Referral Tracking
Reminders
SMS Integration
SMS Marketing Managment
Sales Tracking
Self Service Portal
Summary Reports
To-Do List
Transaction History
Visit WebsiteCompare App
Activity Dashboard
Appointment Management
Barcode Scanning
Barcode Support
Billing & Invoicing
Calendar Management
Charting
Client Management
Client Portal
Commission Management
Discount Management
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Marketing Management
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Indexing
Inventory Management
Loyalty Program
PCI DSS Compliance
POS
Package Tracking
Prescribing
Records Management
Referral Tracking
Reminders
SMS Integration
SMS Marketing Managment
Sales Tracking
Self Service Portal
Summary Reports
To-Do List
Transaction History
Visit WebsiteCompare App

patientNOW Feature Reviews

25 reviewers had the following to say about patientNOW's features:

Kyle Yamamoto

PatientNOW for a plastic surgery practice

2019-10-08

Glitchy online portal and some basic note templates has been frustrating.

Pros

Relatively quick to complete charts.

Cons

Online patient portal is very glitchy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Janet Stanbro

Patient Now is a good value

2019-04-22

I really like the ability to customize our documents. the scheduler is easy to use.

Pros

The patient data base and storage capacity.

Cons

The reporting is frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 11-50 employees)

Patient Now -- good for a small office

2018-09-26

Pros

It is inexpensive compared to other practice management / EMR systems.

Cons

The scheduling portion leaves a lot to be desired. Reports are not always accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabriele Bellini

PatientNow is the best practice management Software

2018-10-16

Last year I took on the project to change PatientNow with a different practice management software.

Pros

Very complete software for practice management at a very affordable price.

Cons

I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Neil Chen

Our experience with PatientNow for 7 years

2019-10-05

Charting and record maintenance.

Pros

Cloud storage eliminate the need for a local server and concerns of backup security.

Cons

Since transition to cloud storage, annual cost is higher.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Theresa Fontenot

Aesthetic and functional Medicine

2018-09-27

Great reports and overall ease of use

Pros

The ability to document injections

Cons

Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
STEVE MERCKX

Patinet Now Deficiencies

2019-04-12

Not favorable - would consider another type of program.

Pros

Produces an Excel version of the reports

Cons

Inability to produce more than one Service Type on an Invoice. Inability to acquire ALL data across the date and type ranges as needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Garrison

Went from Server to Cloudbase

2019-09-27

Over the years PatientNOW has really grown in the reports. Which very helpful.

Pros

The software does a great job of capturing Patient info from contacts, scheduling, reports. It does what there company states Capture, Sustain, Grow!

Cons

More internet and higher bill then Server clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheena Hogan

Ease of use

2018-10-02

It's been great.

Pros

The client support is fantastic.

Cons

It would be great if the reports were easier to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Adams

Great program, not perfect

2018-10-02

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

I wish there were ways to save commonly run reports on "ReportNow"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcie Stoffer

PatientNow

2019-04-22

PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.

Pros

We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing.

Cons

Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Campbell

As a former IT Professional

2020-08-03

This app use's .rtf's as it's document template design. Can't import any word docs, pdf's etc... so you have to convert everything into a word doc, (fix the formatting issues) then to an rtf, (and fix all the formatting errors), then upload to patient now and spend more time fixing formatting errors.

Pros

I like the auto email/text appt reminders

Cons

It's not user friendly, the document system is archaic, the new ipad app doesn't work in landscape mode, etc...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from PatientNow


Rob, Thank you for your feedback. We had our first ever and hopefully last outage since released August 2018724 Days/12 business hours per day = 8652 business hours. The 4-hour outage on Friday would be 99.95% lifetime uptime. Photos on iOS Devices Protection of patient data is the highest priority. We will never store any potential patient data on any device. The affect when taking a photo is you would need to save/upload that photo before switching to a different user on that device. RTF is the current format we use for document template creation. It allows users to create and edit templates with or without additional software. We are currently working on our HTML document editor which will provide even more flexibility. Our research shows 70% of healthcare providers use iOS over android so we focused on iOS apps. We are constantly working on and improving the apps. Landscape mode will be added to the iPad version soon along with additional functionality.

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Anonymous
(Entertainment company, 11-50 employees)

Patient Now Review

2018-09-25

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ethan Powell

Patient Now functionality review

2017-09-15

Be responsive. Get a cloud option promptly.

Pros

I like the reports I can run with the system for tracking and financial purposes.

Cons

Also, the patient portal for patients is always giving us trouble.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Justin Chai

Awful

2017-02-24

Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable.

Pros

User-friendly UI.

Cons

Virtually no API. Featureless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Suzanne bueche

Overall a good program

2019-09-26

Fantastic response to questions. Ability to schedule easily.

Pros

It has built in steps to help providers complete charts.

Cons

Unable to drill down when running reports. Example: Need products for one manufacturer but not able to select manufacturer or unable to view comment when running the discount report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 1-10 employees)

No title

2018-10-02

Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.

Pros

Easy to use and easy for new staff to learn scheduling in the software

Cons

Ease of reporting features and lack of some reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna Burrell

PatientNow has a few glitches, like all of these platforms, but works for the basics.

2018-01-24

Daily ease of use is appreciated.

Pros

We are easily able to scan in paper documents to e-charts and organize those once uploaded to a patient.

Cons

The reports are tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
dina cuillo

Patient now for Dr Office

2018-10-02

We just started a rewards program and patient now has the ability to automatically give our patients those reward points.

Pros

I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Berman

Patient Now Review

2019-09-26

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Pros

I dont like its integration with MIRROR software as it is too slow.

Cons

I think the integration of WORD DOCUMENTS with this software needs to be upgraded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Pam Hoffman

An integral part of our practice

2018-12-04

Pros

It is effective and easy to use for all staff members, from reception, through clinical staff.

Cons

More custom reporting would be great, but most data can be exported to excel for manipulation and financial reporting.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kristin Davis

PatientNow is a great value

2019-04-12

PatientNow fit into our business model perfectly. The price is very reasonable and they are constantly training and helping us learn more about the system. Their staff is always very helpful.

Pros

The program is very intuitive and easy to use.

Cons

Would like to see more customization options, especially with reports. We have a customized business and would like to run more reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise Grosse

PatientNOW - A Software to Grow With

2019-10-15

PatientNOW helped us get up and running when we opened this year. Their customer support has been outstanding and our trainer has gone above and beyond to see us use PatientNOW to its fullest benefits.

Pros

Its customizable patient engagement, through its Treatment Pathways, enables our staff to accomplish other needed workflow tasks.

Cons

The ability to customize additional reporting is still needed, however PatientNOW is continually striving to meet the users needs so this should be coming in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashleigh Ortega

Patient Now Review

2018-09-27

poor customer service. poor training experience way to high annual fee for poor customer service high i cloud storage monthly fee

Pros

I like using the images to chart on.

Cons

Slow Can't send scripts electronically hard to build out new forms and don't like paying for form build out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristin Westing

Patient Now is a wonderful!

2016-06-22

Pros

I love their reports. You can run a report for almost everything.

Cons

Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering patientNOW

Just do your research. There are other companies out there that give you similar product however way more costly.

Source: Software Advice
Helpful?   Yes   No
Read more