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Justworks
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Payroll, benefits, HR, and compliance all in one place.
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Justworks - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Justworks overview
What is Justworks?
Justworks, the fastest-growing HR technology company, offers a seamless, simple, and streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts. Justworks can also provide companies access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business. Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.
Who uses Justworks?
Reviews for Justworks come from a wide variety of industries, including computer software (10% of reviewers), marketing and advertising (6%), and information technology and services (6%). The most frequent use case for Justworks cited by reviewers is human resources (46% of reviewers).
What do users say about Justworks pricing?
Some users report that Justworks offers transparent pricing with no hidden fees, and they appreciate the competitive insurance rates. Reviewers indicate access to better benefits at lower costs, but some reviewers feel employee account fees and renewal costs can be high.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Simplicity
Responsiveness
Oversight
Stability
Portability
Modification
Justworks’s user interface
Justworks pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Justworks?
Reviewers indicate Justworks is easy to use, with a straightforward setup and organized interface that helps simplify HR, payroll, and time tracking tasks. They find it convenient for managing employee information, benefits, and payments, and say customer support is responsive and knowledgeable, though wait times can occur during busy periods. They appreciate its usefulness for small businesses and remote teams, and value the flexibility to track hours and pay from anywhere.
Some report occasional glitches, syncing issues, and limited customization, noting that bugs can affect clocking in/out and time tracking. They feel improvements in reporting, integrations, and training would enhance efficiency.
Select to learn more
Who uses Justworks?
Based on 739 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Justworks's key features
Most critical features, based on insights from Justworks users:
All Justworks features
Features rating:
Justworks awards
Justworks alternatives
Justworks
Starting from
8
/user
Per month
Paylocity
Starting from
No pricing info
Paycom
Starting from
No pricing info
WebHR
Starting from
3
Per month
Justworks pricing
Pricing plans
Pricing details:
User opinions about Justworks price and value
Value for money rating:
Of 35 reviews that provide robust commentary on Justworks's price and value, 69% mention it in a positive light.
Some users report that Justworks offers transparency around pricing and fees, with no hidden costs, and they appreciate the competitive insurance pricing. Reviewers indicate that the platform allows access to better benefits at a lower cost due to group buying power. Some users say the pricing is affordable, especially for small businesses, and they find the platform worth the cost. However, some reviewers feel the fees for employee accounts can be high, and the cost can increase significantly upon renewal. Users think the monthly fee is steep for startups, and some find it somewhat expensive compared to competitors.
, and
To see what individual users think of Justworks's cost and value, check out the review excerpts below.
Erin M.
Program Director
Justworks integrations (76)
Integrations rated by users
We looked at 739 user reviews to identify which products are mentioned as Justworks integrations and how users feel about them.
Integration rating: 4.0 (1)
Justworks customer support
What do users say about Justworks customer support?
Customer support rating:
We analyzed 96 verified user reviews to identify positive and negative aspects of Justworks customer support.
Widespread user sentiment highlights fast, friendly, and knowledgeable responses from the support team across multiple channels.
A significant portion of users value the availability of live chat, Slack, phone, and email for quick and easy support access.
Frequently reported by users, the support team is patient, proactive, and provides thorough guidance during onboarding and issue resolution.
A minority of users mention inconsistent responsiveness and occasional difficulty reaching support, especially during recurring or complex issues.
Support options
Training options
To see what individual users say about Justworks's customer support, check out the review snippets below.
“I can call up my Account Manager or quickly use the chat feature and I always get a quick and friendly response and a resolution to my question or issue.”
Shannon P.
Human Resources Manager
“The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes.”
Matt C.
CTO
“I don't like the unassisted waiting while trying to contact customer support. ”
Gian G.
Owner
Justworks FAQs
Justworks has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using Justworks?
• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.
• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.
• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.
• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.
• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.
Q. Who are the typical users of Justworks?
Justworks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Justworks support?
Justworks supports the following languages:
English
Q. Does Justworks support mobile devices?
Justworks supports the following devices:
Android, iPad, iPhone
Q. Does Justworks offer an API?
No, Justworks does not have an API available.
Q. What other apps does Justworks integrate with?
Justworks integrates with the following applications:
Brex, Lever, Sage Intacct, QuickBooks Online Advanced, NetSuite, Vanta, Culture Amp, QuickBooks Online, JazzHR, 15Five, Ramp, Greenhouse, Xero
Q. What level of support does Justworks offer?
Justworks offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
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