My experience has been, overall, very positive so far. We've only been partnered with WorkTango for a few months, but the team has been absolute rock stars in supporting our strategy during COVID19 and we look forward to seeing the platform continue to evolve and grow.
Pros
We've been live with WorkTango for just a couple of months. We launched at a weird time- we were planning to go with a full engagement survey in several months, but due to COVID19 we were forced to launch a pulse survey much sooner. That means our strategy was shifting from the very beginning. The customer success team has gone above and beyond to help with this work.
The implementation of the software was smooth, and the platform seems flexible enough to support anything we could ask for right now. Really excited to see the newest upgrades to the system!
Cons
The biggest areas of opportunity are in areas that WorkTango is already solving for with their new updates, and will no longer be an issue by the time we launch. Specifically I am most looking forward to having the ability to combine demographics for reporting, more intuitive hierarchy building and editing, and an even better user experience on the platform.
Rating breakdown
Likelihood to recommend: 10/10
We've been using WorkTango for the past 6 months and the ROI that we've seen has been astronomical. The tool not only allows us to engage with our employees and gain a deeper understanding of what's working and not but allows us to measure our improvement (or decreased performance) over time. Thanks to WorkTango, we've received actionable data around 1 of our teams and the fact that they all feel underpaid. Another team wasn't getting feedback from their managers. Some of our employees in another country didn't fully understand our vision. The list of examples goes on and on. By using WorkTango, we are not only able to see these issues but are then able to put steps in place to improve and can measure how we're doing. The UI/UX is incredibly easy to use and digest. You can slice the data by department, role, location, and tenure, which is incredibly helpful when trying to understand who and where an issue exists. The customer support is top notch. We have monthly calls to review the results and to discuss the upcoming survey. The WorkTango team is incredibly responsive whenever we reach out to ask a question. The price per employee per month is less than a Starbucks latte and the ROI is a no-brainer. I HIGHLY recommend that you give WorkTango a try. You won't be disappointed!
Pros
UI/UX and ease of use, very high level of customer service, the ability to segment employees, the ability to measure improvement over time.
Cons
The WorkTango team is constantly asking for feedback and improving their product. The thing that I CURRENTLY like the least (I say currently b/c I know it's on the roadmap and will be delivered to distant future) is the fact that accessing historical data and charting it is still a bit clunky. However, it's not really a 'con' b/c I know it's getting fixed in short order.
Rating breakdown
Likelihood to recommend: 10/10
This is the first employee voice tool we have used and we are quite happy with the data we are able to pull from the system.
Pros
The thing that sets WorkTango apart from other vendors is the customer service. They are extremely responsive when ever I have a question and always so pleasant to interact with. I also like how the product is relatively easy to use - our managers are able to access the data easily and to start to address any issues they see on their team right away. Our employees also seem to like using the system and we tend to have high response rates when we survey the group.
Cons
I wish that the software had an API with Bamboo as this is the HRIS tool we use.
Rating breakdown
Likelihood to recommend: 9/10
We use this tool internally at our organization to glean insights on employee morale, career growth and leadership opportunities. I also use this tool with my clients to measure employee experience, change adoption and team effectiveness.
Pros
It’s simple and intuitive; reliable and practical. It takes away the manual labor of reports and inputs, so I can focus on what matters most - the data-driven conversations with leaders and employees. Plus, the WT team is great to work with - always responsive and ready to help.
Cons
In looking ahead, I would like to explore the idea of personal self-serve dashboards for the individual employee.
Rating breakdown
Likelihood to recommend: 10/10
WorkTango makes it easy for me to run Pulse Surveys more frequently. I was thinking about moving away from a long annual engagement survey, and the platform allowed me to transition to frequent pulse surveys providing with resources and support.
Pros
The platform is easy to use, offers exceptional features like the ability to acknowledge employees' comments and respond to them while respecting their anonymity. Great service and people. They will surprise you by providing a different customer experience and adding value way beyond the platform. I love WorkTango's mission, and how it is integrated in the experience they provide. It is fun to partner with like-minded people.
Cons
Can't think of anything
Rating breakdown
Likelihood to recommend: 10/10
Pricing is based on tiers of number of employees. Use of the platform for any feedback initiative is unlimited!
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