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Paycom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HR, talent acquisition, compensation management & payroll
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Paycom - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Paycom overview


Based on 1142 verified user reviews
What is Paycom?
Paycom is a payroll solution with key features that include direct deposit, online time clock, timesheet management, payroll management, W-2 preparation, payroll reporting, and more.
Who uses Paycom?
Reviews for Paycom come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Non-Profit Organization Management (7%), and Health, Wellness and Fitness (5%). The most frequent use case for Paycom cited by reviewers is payroll (70% of reviewers).
What do users say about Paycom pricing?
Some users say Paycom offers good value for money, especially for small businesses, and they appreciate the affordable initial costs and useful features. However, some reviewers feel the pricing is high, with hidden fees and complicated billing.
Starting price
Pros & Cons
Intuitiveness
Processing
Autonomy
Reliability
Analytics
Authentication
Paycom’s user interface
Paycom pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Paycom?
Reviewers appreciate Paycom for consolidating HR, payroll, and employee management into one platform, making it easy to access pay stubs, benefits, and time-off requests. They find the mobile app and self-service features convenient, allowing employees to manage personal data and documents independently, which saves time and improves efficiency. Some mention the reporting tools are robust but not always intuitive or customizable.
Users say Paycom is generally user-friendly, though certain processes and the interface can be confusing or require extra steps. They report occasional glitches, slow customer support, and challenges with implementation, but value the system’s comprehensive functionality and streamlined workflows.
Select to learn more
Who uses Paycom?
Based on 1,142 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Paycom's key features
GetApp's analysis of 151 verified user reviews collected between July 2021 and January 2025 identifies Paycom's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Paycom's Direct Deposit feature for its convenience and efficiency. They report that it eliminates the need for manual check handling and ensures timely payments. Users highlight the ease of setup and the ability to manage multiple accounts. They find it helpful that employees can enter and modify their own information, reducing errors. Some users mention the added fees for wire transfers as a drawback, but overall, they value the secure and paperless payroll process Paycom provides. Of the 59 Paycom users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
Rachel E.
Payroll Manager
Catherine B.
E-Learning Specialist
Users report that Paycom's Online Time Clock is straightforward and easy to use. They appreciate the ability to clock in from various locations, including mobile devices, which is particularly useful for remote workers. Reviewers indicate that the capability helps prevent bottlenecks and ensures accurate time tracking. They also value the geo-fencing capability and the convenience of correcting missed punches. Some users mention occasional system downtime, but overall, they find it essential for managing employee time efficiently. Of the 33 Paycom users who gave detailed accounts of their use of Online Time Clock, 97% rated this feature as important or highly important.
See related user reviews
Corey S.
General Manager
Trina O.
Payroll Specialist
Reviewers find Paycom's Timesheet Management user-friendly and convenient. They appreciate the ability to view and manage timesheets easily, request punch edits, and track hours worked. Users highlight the integration with third-party systems and the ease of approving time-off and punch change requests. Some mention the lack of methods to link schedule allocations as a drawback, but overall, they value the transparency and efficiency Paycom provides in managing timesheets. Of the 37 Paycom users who gave detailed accounts of their use of Timesheet Management, 95% rated this feature as important or highly important.
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Leila B.
Program Manager
Josh M.
Biomedical Equipment Technician
Users report that Paycom's Payroll Management ensures accurate and timely payments. They appreciate the automation of the payroll process and the ability to view and approve paychecks before processing. Reviewers highlight the helpful warnings that prevent mistakes and the ease of accessing pay stubs and attendance records. Some users mention the complexity of navigating the system without additional fees, but overall, they find Paycom's payroll management capabilities reliable and efficient. Of the 58 Paycom users who gave detailed accounts of their use of Payroll Management, 93% rated this feature as important or highly important.
See related user reviews
Sierra C.
HR Manager
Sara V.
Associate Veterinarian
Reviewers appreciate Paycom's W-2 Preparation for its convenience and efficiency. They report that it allows for electronic preparation and delivery of W-2 forms, saving time and reducing the need for paper. Users highlight the ability to store and review W-2s at any time and the instant notifications for any errors. They find it helpful that Paycom handles the tax forms automatically, making the process simple and accessible for employees. Of the 44 Paycom users who gave detailed accounts of their use of W-2 Preparation, 91% rated this feature as important or highly important.
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Kristin S.
Event set up
Taneisha T.
Former Production Supervisor
Users find Paycom's Payroll Reporting valuable for managing payroll expenses and ensuring compliance. They appreciate the variety of reports available and the ability to customize them. Reviewers indicate that the capability helps with financial record-keeping, data analysis, and decision-making. Some users mention the complexity of creating custom reports, but overall, they value the streamlined reporting process and the ease of accessing payroll-related information. Of the 47 Paycom users who gave detailed accounts of their use of Payroll Reporting, 89% rated this feature as important or highly important.
See related user reviews
Ayomide A.
Customer service representative
Kelly T.
Director, HR Support Services
All Paycom features
Features rating:
Paycom awards
Paycom alternatives
Paycom integrations (86)
Integrations rated by users
We looked at 1,142 user reviews to identify which products are mentioned as Paycom integrations and how users feel about them.
Integration rating: 4.3 (4)
“The paycom partnership with indeed saved us a ton of money from not sponsoring job positings.”
Morgan K.
HR Manager
Paycom customer support
What do users say about Paycom customer support?
Customer support rating:
We analyzed 137 verified user reviews to identify positive and negative aspects of Paycom customer support.
The majority of users highlight Paycom's responsive and knowledgeable customer service, often praising dedicated account reps.
A significant portion of users appreciate the quick response times and ease of reaching support when issues arise.
Broad user base values the personalized assistance during onboarding and ongoing support tailored to company needs.
A limited number of users report inconsistent support quality, slow response times, and frequent changes in assigned reps.
Support options
Training options
To see what individual users say about Paycom's customer support, check out the review snippets below.
“They have excellent customer service reps that are constantly available to help with any questions and were even available to be on site for a lot of the transition.”
Sarah M.
Asst. Director
“Paycom also has excellent customer service, providing me with a dedicated rep that I can call anytime. ”
Jenna Y.
HR Manager
“Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. ”
Tony B.
Director of Human Resources
Paycom FAQs
Paycom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Paycom used for?
Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant™, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.
Q. What are the benefits of using Paycom?
Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant™, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.
Q. What languages does Paycom support?
Paycom supports the following languages:
Czech, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Portuguese, Portuguese, Romanian, Spanish, Turkish
Q. Does Paycom support mobile devices?
Paycom supports the following devices:
Android, iPad, iPhone
Q. Does Paycom offer an API?
No, Paycom does not have an API available.
Q. What other apps does Paycom integrate with?
Paycom integrates with the following applications:
Indeed for Employers, NetSuite
Q. What level of support does Paycom offer?
Paycom offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support










































