Lodgify Reviews

- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually...

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- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%) - I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa. - It would be nice if Lodgify was proving services for promoting and advertising your website.

Hi Nikolaos, Thank you for taking the time to share your detailed feedback with us! We appreciate your suggestions for improvements, and we'll definitely take them into consideration as we continue to enhance Lodgify. It's fantastic to know that our roadmap, blog, and support resources have been valuable to you. We're committed to providing a seamless experience for our users and are thrilled that you're finding value in these features. If you ever need further assistance or have additional feedback to share, please don't hesitate to reach out to us. We're here to help! Best wishes, The Lodgify Team

Customer Service. Our initial set up was guided by one-on-one help from Logan over two one hour sessions. Logan is very knowledgeable and answered all our questions and concerns concisely.

Too new to answer. We need more time to evaluate all uses of the platform.

Hi Patricia, Thank you for sharing your experience with Lodgify! We're thrilled to hear that you had a positive onboarding experience and that our customer service met your expectations. We understand that it takes time to fully evaluate a new system, and we're here to support you every step of the way. If you have any further questions or need assistance as you continue to explore Lodgify, please feel free to reach out to us. Best wishes, The Lodgify Team

Easy to use and great customer service! And so easy to integrate all sites!

I prefer monthly calendar view, not weekly view

Hi Andrea, We're thrilled to hear that you love using Lodgify! Making your experience easy and seamless is our top priority. We appreciate your positive feedback! Thank you for choosing Lodgify, and we're glad we could provide you with a smooth transition from Wix. If you have any further suggestions or questions, please don't hesitate to let us know. Best wishes, The Lodgify Team

speaking to actual people when setting up

The cost of the product was more than I wanted to spend

Hi Nick, Thank you for sharing your experience with us. We're delighted to hear that you found your onboarding experience amazing! We understand that pricing is an important factor in choosing a property management software, and we appreciate your feedback regarding the cost of our product. We strive to provide value for our users while ensuring the quality and reliability of our services. If you have any further questions or need assistance with any aspect of our software, please feel free to reach out to us. We're here to help. Best wishes, The Lodgify Team

When it works. Theis ability to solve basic issues is good.

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Hi Jerry, We apologize for any confusion or inconvenience caused by the delay in resolving your inquiries. If there are any issues or concerns you'd like us to address, please don't hesitate to reach out to us directly. Best regards, The Lodgify Team

building your own website is the only reason lodgify would be useful

every channel has different way to manage rates. Preview rates doesn't shows the final rate you will get, because they don't consider the adjustment field you can use for every different channel. The app and the website on the cellphone has many glitches is almost impossible to use to modify when you need it because you are away from home.

Hi Riccardo, Thank you for sharing your feedback with us. We appreciate your detailed insights into your experience, and we take your concerns seriously. We will review the points you've raised to ensure that our services meet your expectations. If there's anything specific you'd like to discuss or if you have additional questions, please feel free to reach out to our support team. We're here to assist you. Best wishes, The Lodgify Team

Ease of use, affordability, reliability, professional look.

There is nothing we have found that has been disliked about Lodgify.

Hi Wendi, Thank you for your fantastic feedback! We're thrilled to hear that Lodgify aligns so well with your business' needs. We're delighted you find our platform easy to use, reliable, and affordable. We're committed to maintaining this standard and ensuring your experience remains exceptional. If you ever have any questions or need further assistance, feel free to reach out. We're here to support your business every step of the way! Best wishes, The Lodgify Team

Interaction with staff and instant calendar overview we use daily.

Poor integration between VRBO/Bookabach and other related brands has meant lost business, incorrectly stated property details etc. all resulting in a loss of trust and business immediately after. 1 in 4 VRBO bookings since VRBO and Lodgify were integrated. Inbox has never passed on VRBO or Booking.com message since inception. Have tried working this through with Lodgify and agencies but for no result other than "provide (the other partie) with feedback."

Hello Peter, Thank you for sharing your experience and feedback. We're sorry for the integration challenges you've encountered, and we understand their impact on your business. We're committed to improving our integrations and enhancing your experience. Your concerns have been noted, and we're actively addressing these issues to provide you with a more seamless and reliable experience. We appreciate your patience and value your business. If you have any further questions or concerns, please don't hesitate to reach out to our support team. Your satisfaction is important to us. Best wishes, The Lodgify Team.

Having previous experience using a channel manager I found the onboarding and web builder simple to grasp once walked through by an excellent onboarding assistant. The inclusion of a website and domain were a great bonus, and the simplicity of setting completely customisable rate plans was the deciding factor for me

It would have been great if my OTA reviews were pulled into my reviews page without having to subscribe to a 3rd party app to do so.There are a couple of small features that I'd like to see but as with all software it's constantly changing and updating and I'm sure they'll appear at some point

Hello Kirsty, Thank you for your review! We're thrilled you're off to a great start with Lodgify. Our onboarding process and web builder aim to simplify your experience, and we're delighted that you found them easy to grasp with the assistance of our dedicated onboarding team. Including a website and domain, along with the customizable rate plans, were designed to provide added value to our users. We...

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Sales person was prompt, responsive and did a great job. Our On-Boarding Specialist was excellent! Helped import listing from another vendor (Onerooftop) and helped us understand how to set things up that needed our editing. She had good ideas to help problem solve and accomplish what we needed. We've been using Lodgify for just a few weeks but it's going very well.

A few things that are different than our prior platform (Onerooftop) but Lodgify has different ways to accomplish the same thing, so once we get used to it, it should all be fine.

Hello Lisa, Thank you for sharing your positive experience with Lodgify! It's great to hear that you found the salesperson and onboarding specialist helpful in setting up your account and importing your listings. It's also good to know that although there are some differences from your prior platform, you are confident that once you get used to it, everything will be fine. We appreciate your business and hope that Lodgify continues to meet your needs. Best wishes, The Lodgify Team.

The customer support (by [sensitive content hidden]) during setup was superb. I’m not great with computers and terminology so [sensitive content hidden] was fantastic in guiding me through the process. Very patient throughout, she explained everything so even I could understand what was happening. I’m sure that many other people would have no trouble navigating the setup but I needed help … and I certainly got it with [sensitive content hidden]. Highly recommended.

I was offered a discount promo code from the sales dept before sign up. Unfortunately this code didn’t work at checkout and support couldn’t get it fixed so I had to pay full price.Although I was “passed up the chain”, no one got back to me before my free trial was about to run out and I was worried that I would lose all the work I’d done setting up my website … so I just signed up.At the time of writing this review I have still had no further contact with customer support.I must point out that this problem arrived during the weekend and not midweek.

Hello Alan, Thank you for taking the time to write this review! We're glad to hear that you found our customer support team helpful during the setup process, and we appreciate your feedback about the discount promo code not working. We apologize for any inconvenience this may have caused you. We're also happy to hear that you find our platform easy to navigate and that you feel it will be a good long-term solution for your vacation rental business. We value your feedback about the pets not showing up in the new interface and will pass that along to our development team. If you have any further issues or questions, please don't hesitate to reach out to our customer support team. We're here to help! Best wishes, The Lodgify Team.

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.

Hello Marty, Thank you for sharing your positive experience with Lodgify! We're glad to hear that you found our software easy to use and intuitive and that you appreciated the dashboard and automated messaging features. We apologize for any inconvenience caused by the time difference between your location and our customer support team, but we're happy to hear that you found their responses prompt and thorough nonetheless. We appreciate your feedback and hope to continue providing you with the best short-term rental management experience possible! Best wishes, The Lodgify Team.

Lodgify is the only logic partner to Go with featuring your business across the platform. Most important is that you can start with no major losses on the contract you have the chance of upgrading your product facilities based on the feedback received from your ongoing start up solution with opportunity to leap ahead advancing through upgrading your product or downgrading so you feel confidently safe

Lite program should be considered the importance entry panel where 3.9% not a small amount but reasonable with condition that Lodgify may allow that we feature our own domains as will have chance to invest on marketing and promoting our selected domains where initial technical support is required at least for limited hours only in addition to payment gateway where had challenge then managed it all with the amazing support from your sales team member Manos

Hello Elia, Thank you for sharing your experience with Lodgify. We're thrilled to hear that you feel confident and safe with our platform and appreciate your positive comments about our flexibility, simplicity, and technical support. We understand that the pricing of our Lite program may seem high, but we believe that it offers great value for our customers. We also appreciate your feedback about...

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So far the onboarding has been great and the functionality is very easy to use. It is taking some time to get onboarded but we have been incrementally progressing the project of transition.

I've not found a con yet but I'm early in the onboarding process. So far so good!

Hello Brian, Thank you for sharing your positive experience with Lodgify so far! We're glad to hear that the onboarding process has been great and that you find the functionality easy to use. We pride ourselves on being responsive to our customer's questions and concerns, so we're happy to hear that was a deciding factor for you. We understand that transitioning to a new system can take some time, but we're here to help every step of the way. If you have any questions or concerns as you continue the onboarding process, please don't hesitate to contact our support team. Thank you for choosing Lodgify! Best wishes, The Lodgify Team

User friendly, good customer support, but needs a little tweaking. Intergration of new properties is a little clunky. Once you are up and running it is smooth.

Accounting section needs a little help in regards to owner statements. Impossible to customize or let an owner view their statement privately, either they see none or everyone’s.

Hello Mellissa, Thank you for taking the time to provide us with your feedback on our platform. We are happy to hear that you found our platform user-friendly and that our customer support team has been helpful. However, we understand that integrating new properties could be more seamless and that the accounting section for owner statements could be improved. We apologize for any inconvenience or...

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I was very surprised at just how much Lodgify does to manage ALL aspects of the Vacation Rental Experience from an administrators perspective. There are many additional app integrations to manage virtually everything. Lodgify has been instrumental in aiding our efforts to choose how to manage multiple sites including pricing programs such as Pricelabs and additional integrations for collecting monies, proper tax reporting and communication. We are starting the process now to integrate cleaning/turnover with an app/site to aid in this process as well. I firmly believe once we have been through a few months of integration and working out the kinks with Lodgify's help we will have a well oiled machine that is simple to manage.

We haven't had a lot of use just as of yet. Our plan was to integrate and make the move to Lodgify during our slow season to give us a chance to work through any issues. We are just at the point of having all integration complete and will start using only Lodgify for payments/communications so we will likely need some additional assistance at times. So far the staff at Lodgify have been very patient and instrumental in assisting with all aspects.

Hello Robert, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and please don't hesitate to contact our sales or support team for any questions about the software. Best wishes, The Lodgify Team.

Great channel management and integrations. Even accepts .ics integrations if the chosen channel doesn't have an API

Difficult to use at first. Slow load times on launch (but gets much faster after the first minute).

Hello, Thank you for your feedback. We're glad you've had a great overall experience with our onboarding and channel manager. Best wishes, The Lodgify Team

Having only begun the process of using this platform, I have yet to test drive it in a real-world application. With that said, going through the training with their onboarding expert in real-time, I can say that this is developed by top-tier coders with some serious consideration for UI/UX on both ends of the user interface (Admin and Renter). Its incredibly nuanced, which may seem daunting at first...

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I recently was a bit bummed about the app translation to tablets. I think with the way of the world focusing on portable devices as the main interface for our businesses, Lodgify should invest some serious time and energy into building out a smooth tablet interface and possibly even lessening the number of apps required to see/run full operations that are currently solely available through a browser. I've no doubt this can be achieved because I am seriously impressed with their backend infrastructure and I can see a lot of talent in their Full-Stack staff. A bit more focus on UX/UI in the portable device space and I believe Lodgify would completely dominate this space.

Hi Gregory, Thank you so much for your in-depth review. The many valuable insights you brought up give us highly important feedback on how we are doing as a company and how we can improve. We appreciate your honesty in your review, and we'd like to thank you for being a loyal Lodgify user. Best Wishes, The Lodgify Team

Lodgify is very user friendly and I love that you can do a lot yourself.

Customizing the checkout page and think improving the website builder would be helpful. You can really only change things if you know how to write code.

Hello Valerie, Thank you so much for your wonderful review about our software and our team. We are glad that you found an easy and integrative solution for your vacation rental business. Can't wait for you to onboard your third property! Best Wishes, the Lodgify Team

Absolutely nothing! The software is very buggy, VERY slow and really limits what you can do with your website/business.

The company does not care about their customers. I stopped using it a long time ago and would not recommend it to anyone..not even to my biggest competitor or worst enemy! Customer service (if you can call it that) is non-existent, account managers have almost no product knowledge so they just treat you like nothing as they don't know anything. Absolutely rude! I would be surprised if they are around much longer..... If your looking for a reliable solution for your business STAY AWAY from Lodgify! There are so many better options out there by doing a quick Google search.

Hi Chris, we're sorry that your experience at Lodgify didn't quite match your expectations. We'd like to know why, so that we can deliver a better experience next time. The account associated with the name provided to this review hasn't logged in since 2020, so can you please reach out to us here: https://help.lodgify.com/hc/en-us/requests/new ? We've improved our product a whole bunch since then so we'd love to offer you a demo. Looking forward to it! Best, The Lodgify Team.

It works fine when it works. Problem is when it doesn't work.

When it doesn't work. When a customer changes a reservation and the software doesn't make the change. So you show both dates as booked when only a single one is. Then you have multiple days wait for support, in this case 9 days and still not resolved, and in the mean time you lose a booking with an empty unit. Nothing is perfect, everything will break now and again, but this is the second instance of it directly costing me hundreds of dollars in full weekend bookings. I can't reach anyone and they don't offer any reimbursement for this sort of thing. You get what you pay for.

Hey Garth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We are looking into the challenges you're facing and hope to resolve it promptly and accurately. We would love to know a little more so that we can deliver a better experience next time. You may reach us anytime at help@lodgify.com.

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Hey Zviad, thanks for your kind feedback about our software and our team! We are so thrilled to hear that your business is already benefitting from our product. We have taken note of your suggestions. All the best, the Lodgify Team

The software is well (though not fully) featured and meets most of our needs at a modest price. Generally, considering the price point the software meets our expectations and needs, though with the occasional glaring problem. The customer service is good for minor issues and correcting our (or Lodgify's) errors

NO PROACTIVE CUSTOMER SERVICE: The lack of a proactive customer service which reaches out to us to let us know of serious and/or critical issues. For example, we just discovered there is no means for potential guests to actually reserve any of our vacation rentals on our Lodgify website -- even though we have "Instant Booking" turned on AND have implemented their calendar search option for all properties....

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Hey, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The...

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Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you...

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Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces...

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We have got some tips for you guys: 1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get...

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Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements...

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