Lodgify Reviews

Powerful solutions Strong and stable channel manager Web site builder Rate management Support!

Still a bit old fasion, but it does not matter as long as it works very well.

Hi Frode, thanks so much for taking the time to share your experience using Lodgify. We're thrilled to hear it's been positive and that you would gladly recommend our software to others! We're happy that the website, channel manager and other features are working well for your business. We look forward to seeing Lofoten Vacation grow with Lodgify's software. Best wishes, the Lodgify Team

User friendly, good customer support, but needs a little tweaking. Intergration of new properties is a little clunky. Once you are up and running it is smooth.

Accounting section needs a little help in regards to owner statements. Impossible to customize or let an owner view their statement privately, either they see none or everyone’s.

Hello Mellissa, Thank you for taking the time to provide us with your feedback on our platform. We are happy to hear that you found our platform user-friendly and that our customer support team has been helpful. However, we understand that integrating new properties could be more seamless and that the accounting section for owner statements could be improved. We apologize for any inconvenience or...

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I honestly had such a negative experience with them that the bad overlooked the good

Software is faulty and their customer service team doesn’t try helping you

The customer support is great! They (specifically [sensitive content hidden]) are extremely helpful and really have the patience to walk you through everything and answer all your questions. Set me up in a breeze ready to get bookings.

Little difficult to navigate when you're not used to creating websites.

Hello Allison, Thank you for your feedback! We're thrilled to hear that you've had a great experience with our customer support. We strive to provide excellent assistance and ensure that all your questions are answered and that you feel supported throughout the process. We understand that navigating the platform can be challenging, especially if you're new to website creation. We appreciate your...

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The ability to have all channels sync together to avoid double bookings

Not all platforms are supported in the same way. Communications need to be handled differently (lodgify or through the channel directly), for example

Hello Joseph, Thank you for sharing your positive experience with Lodgify! We are thrilled to hear that the setup was easy and that our support team provided you with substantial assistance in syncing your channels to avoid double bookings. We understand that communicating with different platforms may require different approaches, and we strive to make this process seamless for our users. We're glad you found our customer support very good, and we're delighted to have you as part of the Lodgify community. Best wishes, The Lodgify Team.

After getting set up and learning what this program can do, I have loved it. It felt complicating at first but after we did our zoom meetings and they walked us through what it can do it became simple and easy to understand. It has all the features our company was looking for to accommodate multiple properties and manage all the bookings from different channels. I have been very impressed with all that it does. I highly recommend it to anyone with nightly rental properties.

I wish the mobile app had more features. I still have to carry my laptop for any direct bookings so that I can create quotes for guests that are booking directly with me to save them the fees from airbnb and booking.com and such. Also, sometimes it is very difficult to get my phone to pull up the app. It says "Something went wrong." So then I have to pull out my laptop again to access anything. I do feel like the mobile app needs some help.

Hello Katherine, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We are currently working on adding more features and removing all the bugs in the mobile app, but we appreciate you bringing this issue to our attention. We are looking into this issue and hope to resolve it promptly and accurately. Best wishes, The Lodgify Team.

So far the onboarding has been great and the functionality is very easy to use. It is taking some time to get onboarded but we have been incrementally progressing the project of transition.

I've not found a con yet but I'm early in the onboarding process. So far so good!

Hello Brian, Thank you for sharing your positive experience with Lodgify so far! We're glad to hear that the onboarding process has been great and that you find the functionality easy to use. We pride ourselves on being responsive to our customer's questions and concerns, so we're happy to hear that was a deciding factor for you. We understand that transitioning to a new system can take some time, but we're here to help every step of the way. If you have any questions or concerns as you continue the onboarding process, please don't hesitate to contact our support team. Thank you for choosing Lodgify! Best wishes, The Lodgify Team

So far we are enjoying Lodgify - I think the customer support and working with [sensitive content hidden] has been the best part. She has been fantastic and honestly without her, I'm not sure I could have figured a lot of this stuff out. I love the channel manager, I love how easy it is to update rates and see bookings.

The website design could have more options.I'd also like to see pushed notifications apply to all channels instead of just Lodgify. For example, the welcome email having to be created in two separate spaces and sending it directly from airbnb is a bit frustrating. I don't like that that aspect isn't as hands off as the direct bookings with Lodgify.

Hello Lily, Thank you for sharing your experience with Lodgify. We're happy to hear that you're enjoying the platform and that the customer support has been helpful, especially with onboarding. We appreciate your feedback on the website design options and notifications and will take that into consideration for future improvements. It's great to hear that the channel manager and rate updates have been easy to use. We hope that Lodgify continues to meet your needs and helps your business succeed. Best wishes, The Lodgify Team.

Lodgify was so easy to set up, it feels intuitive to use. It has all the flexibility I need in a system. I also love that as I grow I have the option to change my plan.

So far I haven’t identified anything that I don’t like

Hello Kirstie, Thank you for your review! We're thrilled to hear that you find Lodgify easy to set up and intuitive to use. We strive to provide a user-friendly platform that offers flexibility to meet the unique needs of our customers as they grow their businesses. We're glad to hear that you appreciate the option to change your plan as your business grows. Lodgify offers various pricing plans to...

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The feature for Channel Manager is the best. Actually this was the reason to buy this software. I don't need to administrate availabilities on twenty different booking platforms. I am dealing now with just one platform, and this is lodgify. The website feature is cool, but not the main reason for me using this software.

The admin dashboard is still buggy (e.g. adding dinstances in the map view does not save, or sometimes buttons are overlapped due to some braoder desktop viewport). However, I understand that the software is still in beta phase. But I love it.

Hi Rainer, thanks for reviewing Lodgify. We're thrilled to hear our Channel Manager is saving you so much time and really streamlining your business processes. We're always working to smooth out any bugs in our product as soon as they are identified. If you have any specific issues, please be sure to comment them to your support agent so we can find the right solution to deal with it quickly. Wishing you a fantastic start to the 2018 season! The Lodgify Team

When I was comparing other Property Management Software, Lodgify offered almost everything I wanted (channel management, direct booking engine and widgets, guest communication), and nothing I didn't (management of cleanings, staff messaging).

The guest messaging system could be improved. It's currently set to send messages at midnight GMT, which is 6pm in my time zone. I would prefer some flexibility on when messages are sent. Also, the default placeholder is the guest's entire name, instead of first name, which would give a more personal touch. I would like to have the ability to determine the cadence that messages go out, so a last minute booking for one night receives the messages in the correct order.

Hi Julie, Thanks a lot for giving us such a detailed review! We're glad that our software is fulfilling all of your business needs, and we also want you to know that the dev team is currently working on a fix for the timezone issue. We're also letting them know about your suggestion regarding customer's name placeholders. Thanks again for your feedback, The Lodgify Team

As a brand new user of Lodgify, I have initially been MOST impressed with the Customer Support!! They provide new admins with an individualized training to help set up your account, catered to your business needs. This was INVALUABLE because there were so many little "bells and whistles" that needed to be set up (1-time only) that I wouldn't have known to do without our Lodgify expert [SENSITIVE CONTENT]!! Just like anything, there's a learning curve to adjust to a new reservation management system but will be worth it as we transition to more direct bookings (vs. relying on 3rd party booking platforms)! Still lots of helpful features that I have not explored quite yet but am optimistic they will be a huge added benefit!

Truly don't have enough experience under my belt to have any constructive feedback. So far, our experience with Lodgify has been amazing!

Hey Monica, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again. Best wishes, The Lodgify Team.

I appreciate the ease of implementing and building it to suit our needs. Our on boarding team has been fabulous! It’s quite easy to manipulate and set up without help.

The only con, I really have is the lack of channels integrated. We are only able to utilize Booking.com VRBO and Google vacation rentals as well as our direct website. My clients would prefer to be on as many websites as possible like the TripAdvisor homes to go apartment.com, etc.

Hello Mindy, Thank you for sharing your feedback about Lodgify! We are happy to hear that you have had a great experience so far and that the onboarding team has been helpful in setting up the platform to suit your needs. We understand your concern regarding the lack of integration with certain channels, and we are constantly working on adding new integrations to our platform. We appreciate your business and hope that we continue to meet your expectations! Best wishes, The Lodgify Team.

Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces...

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We have got some tips for you guys: 1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get...

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Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements...

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The product integrated easily at first but updates caused issues with channels that resulted in thousands of dollars of lost revenue.

There is zero customer service. Have a problem, send an email...get a response the next day. Didn't answer all of your questions, write another email...wait another day. There is no one to call. They are based in London and all of the payment/cancellations policies reflected their time zone. So due dates for second payments were processed at midnight London time which means they went through the day...

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Hello Kristin, Thank you for bringing this to our attention. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. At Lodgify, we pride ourselves on our excellent customer service, so I am disappointed that you have not received the care and assistance I would expect. We will use the feedback to make us better and to ensure this doesn't happen again. Kind Regards, The Lodgify Team

It delivers the basics necessary to take reservations, communicate with guests and receive payments--when it's working property.

I hardly know where to begin, but what brought me to the point of writing this review is a week of frustrated emails from would-be guests complaining that they cannot complete a reservation through our website. In a handful of cases, they've contacted us through a booking request, and we have no way of replying or even extracting their contact info because the back end is broken in some seemingly...

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Hello Ryan, Thank you for your review. We're sorry that you had a disappointing experience with our service. We understand your frustration with our website and the issues you have encountered. We take all customer feedback seriously, and I have forwarded your concerns to the support team for further review and improvement. We understand that the ongoing technical difficulties have harmed your business, and we would like to offer our apologies. The support team will contact you as soon as they resolve this issue. Please check your email for any messages from us, and don't hesitate to contact us if you have any further concerns. We hope you can allow us to regain your trust and support. Best wishes, The Lodgify Team.

Absolutely nothing! The software is very buggy, VERY slow and really limits what you can do with your website/business.

The company does not care about their customers. I stopped using it a long time ago and would not recommend it to anyone..not even to my biggest competitor or worst enemy! Customer service (if you can call it that) is non-existent, account managers have almost no product knowledge so they just treat you like nothing as they don't know anything. Absolutely rude! I would be surprised if they are around much longer..... If your looking for a reliable solution for your business STAY AWAY from Lodgify! There are so many better options out there by doing a quick Google search.

Hi Chris, we're sorry that your experience at Lodgify didn't quite match your expectations. We'd like to know why, so that we can deliver a better experience next time. The account associated with the name provided to this review hasn't logged in since 2020, so can you please reach out to us here: https://help.lodgify.com/hc/en-us/requests/new ? We've improved our product a whole bunch since then so we'd love to offer you a demo. Looking forward to it! Best, The Lodgify Team.

Nothing worked well, VRBO connection never went live nor did I receive any support. Pointless software

Customer support was very poor and not helpful

Hi Duarte, We are sorry to hear that you had a negative experience with our platform. We appreciate your feedback and would like to provide some additional information that may help clarify some of the issues you have mentioned. We would like to emphasize that the conditions of our Lite plan are displayed on our website and our check-out/billing page when you subscribe to our platform. While the...

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My experience with lodgify started off very rocky. I wasn't happy with the features, experienced many crashes of the site in the first year that were very frustrating, and there were a few features that were broken entirely. Initially, I had the impression that they didn't have any intention of improving their software. Now that I've been using lodgify for a year and a half there are many broken features...

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Lodgify isn't exactly honest when you are signing up. We were told that if we signed up for the yearly subscription of $1,100 that we would be locked into that price for life. Well, just two years later and they raised the price $472.00 and told us that they would not be honoring their promised of their lifetime locked in price. They said that their website had been much improved since we signed up...

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Hey Joanna, thanks for your review. We apologize again for featuring your website on our blog. Our intention was to showcase beautiful websites created with Lodgify's website builder. Your feedback helps us get better. We are looking into the issues you've mentioned and will continue to work hard to improve our software. Best wishes, the Lodgify team

The customer support (by [sensitive content hidden]) during setup was superb. I’m not great with computers and terminology so [sensitive content hidden] was fantastic in guiding me through the process. Very patient throughout, she explained everything so even I could understand what was happening. I’m sure that many other people would have no trouble navigating the setup but I needed help … and I certainly got it with [sensitive content hidden]. Highly recommended.

I was offered a discount promo code from the sales dept before sign up. Unfortunately this code didn’t work at checkout and support couldn’t get it fixed so I had to pay full price.Although I was “passed up the chain”, no one got back to me before my free trial was about to run out and I was worried that I would lose all the work I’d done setting up my website … so I just signed up.At the time of writing this review I have still had no further contact with customer support.I must point out that this problem arrived during the weekend and not midweek.

Hello Alan, Thank you for taking the time to write this review! We're glad to hear that you found our customer support team helpful during the setup process, and we appreciate your feedback about the discount promo code not working. We apologize for any inconvenience this may have caused you. We're also happy to hear that you find our platform easy to navigate and that you feel it will be a good long-term solution for your vacation rental business. We value your feedback about the pets not showing up in the new interface and will pass that along to our development team. If you have any further issues or questions, please don't hesitate to reach out to our customer support team. We're here to help! Best wishes, The Lodgify Team.

I like that it kind of syncs my direct booking calendar with my Vrbo calendar. I like that I can get my guests away from all the Vrbo fees and holding of my guests money for 30 days on refunds and baloney like that.

You cannot get any support during the day in the U.S. You receive only emails in the middle of the night. It's never real time so if you are not a computer nerd you will need a developer to help you. You can not attach anything. They do NOT have the ability for you to attach anything or for your guests to say attach a photo to a review. You can not change the reservation page for your guests to use a U.S. system. Everything goes month--then day--then year. Good luck with that and keeping your bookings straight. They refuse to add a paperclip--they aren't interested in that, they say. They refuse to add a toggle to switch to U.S. calendaring or dollars vs Euros.

Hey Tracee, thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. As per your feedback regarding our Support Team, please note that our agents are available from Monday to Friday from 7 am to 8:30 pm GMT (2:00 am to 2:30 pm EDT) on weekdays and from 9 am to 5 pm (3:00 am to 11:00 am EDT) on weekends. Although we're based in Europe, we're mostly available in the morning for our US customers. We've shared your feedback to our team and will look into it. Best, Lodgify team

It works fine when it works. Problem is when it doesn't work.

When it doesn't work. When a customer changes a reservation and the software doesn't make the change. So you show both dates as booked when only a single one is. Then you have multiple days wait for support, in this case 9 days and still not resolved, and in the mean time you lose a booking with an empty unit. Nothing is perfect, everything will break now and again, but this is the second instance of it directly costing me hundreds of dollars in full weekend bookings. I can't reach anyone and they don't offer any reimbursement for this sort of thing. You get what you pay for.

Hey Garth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We are looking into the challenges you're facing and hope to resolve it promptly and accurately. We would love to know a little more so that we can deliver a better experience next time. You may reach us anytime at help@lodgify.com.

The software is easy to use. I had an onboarding session which was very helpful and informative. A+ on that. I really like how one software is able to manage different platforms.

Guest communication is the most annoying flaw of this software. I chose Lodgify mostly for the option to automate communications with my guests. I've been using it under a month and I'm already going back to Airbnb to send my emails as their software is better, at least for my needs. With Lodgify, I've had multiple issues (emails not sent in correct sequence, emails in wrong language, test email sent...

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Hi Emilie, Thanks for the feedback. We are sorry that your experience at Lodgify didn't quite meet your expectations. I would like to assure you that we have opened a ticket with the problems that you brought up and are working on solving them now. We apologize for the added inconvenience you may have faced. Best Wishes, The Lodgify Team

Exceptional Feature Set for the Money Exceptional Customer Support Website Design is Simple and Intuitive Channel Management and Integration with Dynamic Pricing Works Well

Any software will have bugs and require fixes. Wouldn't consider anything a "CON" though

Hey Peter, Thanks for your kind feedback about our software and our team. We're so pleased that even after over three years, your business still directly benefits from the regular updates we carry out. It's great to hear you enjoy our website design, channel management and other tools. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

Easy to use, amazing quality/price rating, inclusion on the beta and testing platform so that we get to try what's new before the rest and they ask us all the time what else would we need and like to have. Customer service is excellent, any issue we send a message and we get a reply within an hour or 2 max.

There's always room for improvement but there is nothing we do not like

Hi Daniela, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience and love our beta testing program. We love having you there and being able to build a product with your feedback! All the best, The Lodgify Team