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Dialpad
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud communications system for enterprise businesses
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Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Dialpad overview
What is Dialpad?
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity. The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Who uses Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).
What do users say about Dialpad pricing?
Some reviewers feel that Dialpad offers good value for money due to affordable pricing and included features, and they appreciate the lack of costly upgrades. However, some users report hidden fees, inflexible pricing, and unexpected costs, especially for additional features.
Starting price
per month
Pros & Cons
Connectivity
Navigation
Portability
Oversight
Responsiveness
Glitches
Dialpad’s user interface
Dialpad pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Users say Dialpad offers flexible call management, easy phone and desktop integration, and robust features like call recording and AI-powered transcripts. They appreciate being able to make calls, send texts, and host conference calls from multiple devices, which helps remote teams stay connected and productive. They find the user interface intuitive and like the ability to keep work and personal numbers separate. Pricing is often seen as competitive, but some mention hidden fees and costs that add up quickly.
Reviewers indicate that text messaging and call recording are useful, though they experience issues with message organization and notifications. They report frequent bugs, glitches, and delays in customer support, with some expressing frustration over billing practices and contract cancellations. They feel that improvements in support responsiveness and clearer pricing would enhance their experience.
Select to learn more
Who uses Dialpad?
Based on 562 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad awards
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
Bitrix24
Starting from
61
Per month
Twilio
Starting from
0.01
LiveAgent
Starting from
15
Per month
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
Of 82 reviews that provide robust commentary on Dialpad's price and value, 57% mention it in a positive light.
Some reviewers feel that Dialpad offers good value for money, citing its affordable pricing and the inclusion of numerous features without additional costs. They appreciate that Dialpad integrates messaging well and includes all features at one pricing tier, avoiding the need for costly upgrades. Users think the software is cost-effective, especially compared to other platforms, and value the scalability and configuration options it provides. Reviewers indicate that Dialpad's pricing is reasonable, and they appreciate the continuous addition of features without raising costs. Some users report that the basic package is cheap and offers good functionality, making it a reliable and accessible option.
However, some users report negative experiences with hidden fees and unexpected costs, which they feel are not clearly disclosed. They indicate that additional charges for features like toll-free numbers and compliance fees can significantly increase the overall cost. Some reviewers find the pricing structure inflexible, particularly when needing to add or remove users, and they express frustration with being charged for unused lines. Users also mention that the cost can escalate quickly when upgrading from the basic tier, and they feel that the trial period is not genuinely free. Some reviewers feel that the overall pricing could be more transparent and accommodating to smaller businesses or light users.
, and
To see what individual users think of Dialpad's cost and value, check out the review excerpts below.
Steven G.
President
Robert B.
CEO
Dialpad integrations (80)
Integrations rated by users
We looked at 562 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 1.0 (1)
“It logged phone calls but only the duration of the call which was useless to have. We really wanted Clio to log the transcriptions but we never got that. Also on one occasion we noticed a phone call that clearly had a matter it should have been synced but it wasn't. ”
Joshua F.
Law Clerk
Integration rating: 4.9 (7)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
Dialpad support options
Typical customers
Platforms supported
Support options
Training options
Dialpad FAQs
Dialpad has the following pricing plans:
Starting from: $27.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Dialpad?
• Cloud-based phone system with AI that takes notes, delivers insights, and helps teams stay productive.
• All-in-one customer communications platform with AI to connect with customers and coach teams.
• Automates playbooks, provides in-call coaching, and helps sales teams win deals.
• Integrates with various third-party applications, such as Salesforce, Slack, Microsoft Teams, and more.
Q. Who are the typical users of Dialpad?
Dialpad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Dialpad support?
Dialpad supports the following languages:
English, French, Japanese
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
Android, iPad, iPhone
Q. Does Dialpad offer an API?
Yes, Dialpad has an API available for use.
Q. What other apps does Dialpad integrate with?
Dialpad integrates with the following applications:
Tray.io, Salesmate, AzureDesk, Make, Microsoft Outlook, Alexa, Zoho CRM, Bullhorn ATS & CRM, DataGrail, Mixmax, Miro, Zapier, Forethought, Gmail, Convin, Google Workspace, Rippling, Playvox, CEIPAL Workforce, Outreach, Dynamics 365, Zoom Workplace, Gong.io, Microsoft Teams, HappyFox Workflows, Helpwise, Salesforce Sales Cloud, OneLogin, Domo, Mindtickle, Okta, Slack, Chorus, Microsoft 365, Front, LawGro, LinkedIn for Business, Dialpad Ai Contact Center, ServiceNow, Rafiki, Recruitly, CEIPAL ATS, Clio, Jiminny, Google Calendar, Copper, CRM HUB360, Kustomer, HappyFox Assist AI, Prodoscore, Abstrakt, HubSpot CRM, Intercom, Zendesk Suite
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
