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Dialpad Connect

The AI-native platform where conversations become action.

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Table of Contents

Dialpad Connect - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2026

Dialpad Connect overview

Based on 572 verified user reviews

What is Dialpad Connect?

Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is business phone systems (33% of reviewers).

What do users say about Dialpad Connect pricing?

Users appreciate Dialpad’s competitive pricing and the inclusion of essential features in one tier, and they value transparent, affordable rates. However, some reviewers feel hidden fees and unclear surcharges make the true cost difficult to determine.

Starting price

27per user /
per month

view pricing plans

try for free

Pros & Cons

Call Management

Text Messaging

Conference Calls

Call Routing

Call Delay

Security and Access Control

Dialpad Connect’s user interface

Ease of use rating:

4.2

(572)

Dialpad Connect review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(52)

3-4(224)

5(296)

What do users say about Dialpad Connect?

Users report that Dialpad offers flexible call management, seamless phone and desktop integration, and helpful features like call recording and transcription. They appreciate being able to manage calls, texts, and conference meetings from multiple devices, and find the user interface generally intuitive and easy to navigate. Many value the ability to keep work and personal communications separate and highlight the convenience of texting and call handoff between devices.

Some say they experience technical glitches, bugs, and occasional connectivity issues, particularly with integrations and updates. They feel customer support is slow and unhelpful, and mention hidden fees and unclear pricing as significant drawbacks.

Select to learn more

Who uses Dialpad Connect?

Based on 572 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Hospital & Health Care

Higher Education

Consumer Goods

Others

Use cases

Call Center

Business Phone Systems

Call Recording

Contact Center

Call Tracking

Dialpad Connect's key features

Most critical features, based on insights from Dialpad Connect users:

Call routing

4.0

(49)

Call recording

4.3

(58)

Call center management

4.0

(38)

Call monitoring

4.1

(20)

Voice mail

4.1

(36)

Caller id

4.2

(19)

Computer telephony integration

4.7

(19)

Reporting/Analytics

4.3

(16)

All Dialpad Connect features

Features rating:

4.2

(572)

Access controls/permissions

4.8

(4)

Activity tracking

4.1

(19)

Agent interface

4.7

(6)

AI/Machine learning

1.0

(1)

Alerts/Escalation

3.0

(2)

Alerts/Notifications

3.7

(27)

API

1.3

(3)

Archiving & retention

4.2

(13)

Assessment management

4.0

(1)

Auto-Dialer

3.0

(2)

Automated attendant

4.3

(3)

Automated routing

4.3

(7)

Automatic call distribution

3.6

(15)

Automatic outbound dialer

(0)

Call center management

4.0

(38)

Call conferencing

5.0

(5)

Call disposition

3.5

(2)

Caller id

4.2

(19)

Call list management

4.0

(7)

Call logging

4.0

(32)

Call monitoring

4.1

(20)

Call queues

5.0

(1)

Call recording

4.3

(58)

Call reporting

(0)

Call routing

4.0

(49)

Call scheduling

1.0

(1)

Call scripting

4.6

(5)

Call tracking metrics

4.6

(5)

Call transfer

3.5

(24)

Campaign management

(0)

Chatbot

4.0

(4)

Chat/Messaging

4.1

(18)

Collaboration tools

4.5

(4)

Communication management

3.6

(7)

Computer telephony integration

4.7

(19)

Conferencing

(0)

Contact management

3.9

(11)

Content management

4.0

(2)

Conversation intelligence

5.0

(1)

CRM

3.9

(9)

Dashboard

5.0

(2)

Drag & drop

(0)

Employee directory

(0)

Fax Management

(0)

File transfer

3.6

(5)

Goal setting/tracking

(0)

Inbound call center

(0)

Intent recognition

(0)

IVR

4.4

(8)

Knowledge base management

(0)

List management

(0)

Live chat

5.0

(1)

Manual dialer

5.0

(1)

Meeting management

3.8

(5)

Mobile access

3.9

(32)

Monitoring

2.3

(3)

Multi-Channel communication

3.8

(4)

Multi-User collaboration

(0)

Natural language processing

3.7

(3)

Onboarding

(0)

On-Demand recording

4.3

(9)

Online voice transmission

4.0

(8)

Outbound call center

(0)

PBX

(0)

Performance management

3.0

(3)

Performance metrics

5.0

(2)

Playbooks

(0)

Power dialer

5.0

(2)

Predictive dialer

(0)

Queue management

3.0

(4)

Recommendations

(0)

Recording

5.0

(1)

Reporting/Analytics

4.3

(16)

Sentiment analysis

(0)

Single sign on

(0)

SIP trunking

(0)

Speech recognition

4.0

(1)

Speech synthesis

(0)

Third-Party integrations

1.0

(1)

Training management

(0)

Unified communications

5.0

(1)

Video conferencing

3.8

(6)

Visual analytics

(0)

Voice mail

4.1

(36)

Voicemail transcription

3.6

(5)

VoIP

(0)

VoIP connection

4.6

(23)

Dialpad Connect alternatives

Dialpad Connect

4.2

(572)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.1

Customer Support

4.0

800.com

4.7

(369)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Ringover

4.7

(893)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

3CX

4.4

(468)

visit website

Starting from

350

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Dialpad Connect pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

/user

Per month

Features included:

Unlimited Calling
Unlimited Ai Meetings for up to 10 participants
SMS, MMS & Team Messaging
Ai-powered call & voicemail transcriptions
Google Workspace & Microsoft 365 integrations
Real-time analytics & reporting
Web & chat support
3 Departments

Pro

/user

Per month

Features included:

Unlimited Calling
Unlimited Ai Meetings for up to 10 participants
SMS, MMS & Team Messaging
Ai-powered call & voicemail transcriptions
Google Workspace & Microsoft 365 integrations
Real-time analytics & reporting
Web & chat support
24/7 live agent support
CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
Microsoft Teams integration
10 office locations
Multiple phone numbers per account
Open APIs & Webhooks
Global SMS capabilities
Local number support in 70+ countries
25 ring groups (departments)

Enterprise

Custom Quote Available

Features included:

International SMS
Unlimited Office Locations and Ring Groups
Visual Voicemail
Call Recording
Call Forwarding
* SSO (Okta / Microsoft Azure)
SLA
Contact Us With Dedicated Support Number
Meetings up to 10 Participants

User opinions about Dialpad Connect price and value

Value for money rating:

4.1

(572)

To see what individual users think of Dialpad Connect's price and value, check out the review snippets below.

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

Dialpad Connect integrations (51)

Integrations rated by users

We looked at 572 user reviews to identify which products are mentioned as Dialpad Connect integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 4.9 (9)

Google Workspace

Integration rating: 5.0 (3)

HubSpot CRM

Integration rating: 2.0 (3)

Zapier

Integration rating: 4.5 (2)

“Connect with other features in our platform”

“connection keeps dropping”

Le y.

Cofounder

1/2

Microsoft Teams

Integration rating: 5.0 (2)

“To manage virtual meeting”

“Die Teams-Integration hat uns im Arbeitsalltag geholfen, Informationen aus Unterhaltungen und Besprechungen schneller zu finden.”

Shilpa W.

Lead HR Technology

1/2

Slack

Integration rating: 5.0 (2)

Dialpad Connect customer support

What do users say about Dialpad Connect customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of Dialpad Connect customer support.

A minority of users found Dialpad's customer support friendly, helpful, and responsive when resolving setup or onboarding issues.

A large number of users report extremely slow, unresponsive, or evasive customer support, especially for billing and cancellation issues.

Frequently reported by users, support channels are limited, with many forced to use clunky chat or email systems and unable to reach live agents.

Widespread user sentiment highlights unresolved issues, lack of follow-through, and refusal to process refunds or cancellations in a timely manner.

Support options

24/7 (live rep)

Knowledge base

Chat

Email/help desk

Phone support

Faqs/forum

Training options

Live online

Videos

Documentation

In person

Webinars

To see what individual users say about Dialpad Connect's customer support, check out the review snippets below.

“It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.”

Tracey G.

Operations Manager

“Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.”

Isaac J.

CEO

Dialpad Connect FAQs

Q. Who are the typical users of Dialpad Connect?

Dialpad Connect has the following typical customers:
Small Business, Large Enterprises, Mid-size Business

These products have better value for money

Q. What is Dialpad Connect used for?

Dialpad is an AI-native platform for customer experience that connects conversations, intelligence, and action across the enterprise. Rather than treating AI as an add-on to a legacy phone system, Dialpad is built from the ground up around Agentic AI — agents that reason through customer and business conversations in real time and carry them to resolution, not just transcribe or summarize them. Dialpad Connect unifies calling, messaging, and meetings for every team, while Dialpad Contact Center brings that same agentic intelligence to support and sales at scale, resolving up to 80% of customer issues autonomously. Every interaction feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade AI operations. Enterprises can validate ROI before scaling through Dialpad's Proving Ground, making Agentic AI adoption a measured decision rather than a leap of faith.

Q. What level of support does Dialpad Connect offer?

Dialpad Connect offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum