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Microsoft Outlook Logo

Email & calendar software

Table of Contents

Microsoft Outlook - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

Microsoft Outlook overview

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Based on 2395 verified user reviews

What is Microsoft Outlook?

Microsoft Outlook is an email management tool with key features that include inbox management, search and filter capabilities, email monitoring, contact management, response management, archiving and retention, and more.

Who uses Microsoft Outlook?

Reviews for Microsoft Outlook come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Computer Software (5%), and Hospital & Health Care (4%). The most frequent use case for Microsoft Outlook cited by reviewers is email management (100% of reviewers).

What do users say about Microsoft Outlook pricing?

Reviewers appreciate Outlook’s value when bundled with Office 365 or provided through institutional licenses, and some users say the range of pricing plans suits various needs. However, some reviewers find the pricing high compared to free alternatives, and they feel ongoing subscriptions and complex pricing structures can be costly, especially for small businesses.

What are the most popular integrations for Microsoft Outlook?

The Microsoft Outlook integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.6 out of 5 for its integration with Microsoft Outlook), Microsoft Teams (a meeting product, 4.8), and OneDrive (a cloud storage product, 4.5).

Starting price

Alternatives

with better value for money


Pros & Cons

Calendar and Email Integration

Email Management

Meeting Scheduling

Messaging

Storage

Performance and Speed

Microsoft Outlook’s user interface

Ease of use rating:

Microsoft Outlook pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(45)
3-4(804)
5(1,546)

What do users say about Microsoft Outlook?

Microsoft Outlook is an email management tool with key features that include inbox management, search and filter capabilities, email monitoring, contact management, response management, archiving and retention, and more.

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Who uses Microsoft Outlook?

Based on 2,395 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Hospital & Health Care
Marketing and Advertising
Others

Use cases

Email Management

Microsoft Outlook's key features

GetApp's analysis of 398 verified user reviews collected between July 2021 and January 2025 identifies Microsoft Outlook's most critical features and summarizes user sentiment about those features.

Inbox management

Reviewers appreciate Microsoft Outlook's inbox management capabilities, highlighting the ability to create and customize folders and subfolders, set up automatic sorting rules, and use flags and categories to prioritize emails. They find the focused inbox capability helpful for distinguishing important emails from general ones. Users also value the ability to manage multiple inboxes and the clutter-free organization it provides. However, some mention the navigation can be clunky and requires manual tweaks to be fully functional. Of the 259 Microsoft Outlook users who gave detailed accounts of their use of Inbox Management, 98% rated this feature as important or highly important.

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“Helps me organize my priorities for work very easily. when I am able to make my own mini sub folders to store emails sharing the same work content topics, it helps me manage my emails very well and pull up info quickly ”
AL

Annie L.

Sr procurement specialist

“I can create named folders and nested folders to move emails out of the main inbox to not clutter the inbox. The inbox is highly customizable which is imperative when you are dealing with thousands of emails.”
TR

Tony R.

Mechanical Engineer


Search/Filter

Users report that Microsoft Outlook's search and filter capabilities are essential for managing large volumes of emails. They appreciate the advanced search options that allow filtering by keywords, senders, dates, and attachments. Reviewers find the search bar intuitive and effective for quick searches, though some note occasional difficulties with accuracy. They also value the ability to refine search criteria for precise results, which helps in locating specific emails efficiently. Of the 285 Microsoft Outlook users who gave detailed accounts of their use of Search/Filter, 96% rated this feature as important or highly important.

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“I think searching for emails or making filters in order to find old emails in the middle of the hundreds of emails we receive every day is a critical task for everyone in almost any company. I find the way Outlook makes it very intuitive and easy and in two different ways, just a search bar for quick searches and a bigger tool for complex search. Both of them just work perfect!”
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Joel M.

Quality Engineer

“Outlook made search and filter tool to dig through massive numbers of emails to identify an email based of any search or filter attribute eg by name, subject, date, sender etc. ”
HA

Herman A.

Senior Officer


Email monitoring

Reviewers indicate that Microsoft Outlook's email monitoring capabilities are valuable for tracking email status and receiving timely notifications. They appreciate capabilities like read receipts, delivery receipts, and the ability to pin and flag emails for follow-up. Users also mention the integration with other tools, such as CRM systems, for enhanced email tracking. However, some users note occasional delays in notifications and suggest improvements for better customization of alerts. Of the 194 Microsoft Outlook users who gave detailed accounts of their use of Email Monitoring, 94% rated this feature as important or highly important.

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“I can pin emails to make sure I monitor them more effectively, and I can flag emails as well and customise my emails so I see pinned emails first. However, a system which would regularly notify me again of the same email would be a useful function to monitor some emails.”
AA

Alwaleed A.

Student

“Email monitoring is important for Microsoft Outlook as it enables users to track emails as they are sent and received, as well as set notifications for important messages.”
DN

Debbie N.

Manager


Contact management

Users report that Microsoft Outlook's contact management capabilities are helpful for organizing and accessing contact information. They appreciate the ability to create, edit, and group contacts, as well as the integration with LinkedIn for additional contact details. Reviewers find the interface intuitive and the synchronization with other devices beneficial. However, some users mention challenges with managing contacts across multiple accounts and suggest improvements for better integration with other platforms. Of the 150 Microsoft Outlook users who gave detailed accounts of their use of Contact Management, 87% rated this feature as important or highly important.

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“Microsoft Outlook provides features for managing contacts and keeping information up-to-date. You can create, edit and delete contacts in Outlook to make sure that the people you need to stay in touch with are always up to date, which makes your life much easier.”
CT

Camila T.

owner

“I like that this feature allows the user to see and manage the contact list. More information besides the email address can be added and saved, it also had the option to group contents easily to send group emails, etc. ”
EP

Erick P.

teacher


Response management

Reviewers highlight Microsoft Outlook's response management capabilities, noting the usefulness of features like automatic replies, suggested responses, and the ability to mark email priority. They find these tools enhance productivity and ensure timely communication. Users also appreciate the integration with calendar and task management for efficient follow-ups. However, some suggest that response management on the desktop could be improved to match the predictive input available on mobile devices. Of the 127 Microsoft Outlook users who gave detailed accounts of their use of Response Management, 81% rated this feature as important or highly important.

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“Suggested replies, canned responses, setting rules and automated out-of-office email messages are some of the great and useful features of response management in Outlook. This makes usage easier and more efficient, and provides a level of sophistication that office professionalism can appreciate.”
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Tsitsi H.

Systems Analyst

“response management in Microsoft Outlook is important for timely communication, customer service, task management, collaboration, maintaining a professional image, and enhancing productivity”
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Luis T.

Business Operation assistent


Archiving & retention

Users find Microsoft Outlook's archiving and retention capabilities beneficial for managing storage space and maintaining organized email records. They appreciate the ability to set up archiving schedules, apply specific rules for archiving, and access archived emails easily. Reviewers also value the retention policies for compliance and historical record-keeping. Some users suggest that the interface for archiving could be more user-friendly and that retrieval of archived emails can sometimes be slow. Of the 198 Microsoft Outlook users who gave detailed accounts of their use of Archiving & Retention, 80% rated this feature as important or highly important.

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“ Archiving aids in clearing out the primary mailbox By transferring older or less frequently read emails to an archive folder. This guarantees improved performance and makes the main inbox more organized.”
NM

NOMPILO M.

Graduate Software Dev Intern

“It helps me save my old emails securely, on my local drive which can be accessed in the Outlook app with all the functionality. Also, I can apply specific rules as to which emails are to be archived or retained based on date, sender, size etc.”
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Ajinkya (.

Graduate Engineer


All Microsoft Outlook features

Features rating:

Prioritization
Collaboration tools
Email templates
Customizable templates

Microsoft Outlook awards

Microsoft Outlook alternatives

Microsoft Outlook logo

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Free

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Microsoft 365 logo
learn more

Starting from

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No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Microsoft Outlook pricing

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Microsoft Outlook price and value

Value for money rating:

Of 71 reviews that provide robust commentary on Microsoft Outlook's price and value, 66% mention it in a positive light.

Users think Microsoft Outlook offers good value for money, especially when included in the Microsoft 365 subscription. Some reviewers find the free version with 5GB storage useful, while the paid version provides additional features and storage. Reviewers appreciate the variety of pricing plans that cater to different needs and budgets. They say it integrates well with other Microsoft products and is cost-effective for managing emails and calendars. Some users report that the educational discounts and free versions for students add to its value.

However, some reviewers feel that Microsoft Outlook can be expensive, particularly for those who only need basic email management. They indicate that the free version has limitations, such as ads and small attachment sizes. Some users report that the premium price does not always justify the features, especially when compared to free alternatives like Mozilla Thunderbird. They also mention that the pricing structure can be complex and deter potential buyers. Some users say that the software can be costly for businesses and individuals who do not use other Microsoft products.

, and

To see what individual users think of Microsoft Outlook's cost and value, check out the review excerpts below.

“Since launching my own small business, Office365 has been a product that offers consistent value, reliability and without crazy price gouging.”
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Jade G.

Creative Director

“Microsoft Outlook has a wide variety of pricing plans to suit different needs and budgets.”
DN

Debbie N.

Manager

“It's costly, and considering that you can get nearly the same thing free with Thunderbird, it's wasted expense.”
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Chris A.

Contractor

Microsoft Outlook integrations (2,113)

Integrations rated by users

We looked at 2,395 user reviews to identify which products are mentioned as Microsoft Outlook integrations and how users feel about them.

Integration rating: 4.7 (194)

The Outlook-Microsoft 365 combo is a powerhouse! Seamless integration means I can access emails, calendar, and documents in one place. It streamlines work, boosts productivity, and ensures a smooth flow between communication and collaboration. It's like having a unified command center for all things productive!

All your information is moved from one platform to another to ensure you are not missing any information when going from one program to another. Allows for a quick and easy transition between Microsoft 365 programs with 100% accuracy.

I want to buy OneDrive storage for a year so instead of just buying cloud storage I think that subscribing to MS 365 would be the best option.

We're stuck at the hip with Microsoft 365 at work, so full integration with the MS Suite of products is very important to getting work done.

Allows for the quick sharing of files and easy access to all my document editing tools from anywhere I need, including via a web browser.

The app is perfectly integrated in the suite and you would expect from Microsoft and somethings as established as Office. No complaints

Microsoft does well to integrate all of their products. The only difficulty with this is when they decide to update it/change the look.

Working on different projects, needing to send multiple types of attachments, the integration makes all of this possible in one place.

Because it's easy to create, edit and share office automation files for teamwork directly from within the Outlook mail application.

I like how my account is integrated with Microsoft 365, it has been very helpful as an undergraduate and graduate student.

all files sent with office programs are easy to read in outlook, or it is automaticly could be retreated in microsoft app

Overall its is part of office but as I mentioned sometimes I was looking for a better integration with the Task Manager.

Within our business we send a lot of files and meetings so the fact they correspond with each other really helps

Important to connect email, Teams tasks, SharePoint documentation, and all of that managed easily.

I just think all microsoft products should utilize microsoft outlook whenever necessary.

For working all assignments of office work integrated Microsoft 365 is critical tool.

Other Microsoft products are easily accessible. I primarily use OneNote and MS teams.

It is important to be able to see multiple items / tasks that I am working on.

Because I need Word, Excel, PowerPoint and they are precious for my activity

Having everything connected makes my experience a breeze with this product.

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ABAKASH A.

Deputy Manager

1/20

Integration rating: 4.8 (84)

Users can operate more efficiently thanks to the integration of Outlook and Microsoft Teams. It lets users move fluidly between Outlook email conversations and Teams real-time chats, video calls, and collaborative workspaces without having to switch between different programs.

I can set up a Teams meeting quickly using my Outlook calendar and send the invite directly from Outlook. The other way around is also true, when I create a Teams meeting it automatically shows up in my Outlook calendar.

It’s very easy to use the apps in tandem, calendars are synced automatically and you can easily (in one single clic actually) create a Microst teams dial in to send by email. Strong and seamless integration

This is mainly how we have meetings between staff and our supervisors. It's great to have an email automatically set an event in the calendar for the next meeting.

I love the convenience of having my meetings show up and give me reminders prior to my meets. I am able to accept the meeting all within Microsoft outlook

With this app I keep my classes and homework organized and do not forget to send it to my teachers.

Our company regularly uses Teams to communicate, meet with and have company All-Staff meetings.

92 / 5.000 Important for keeping appointments organized and integrated with email information.

Outlook sends reminders for meetings on Teams, which helps keep me organized.

Scheduling meetings with automatic links to Teams invitations is very useful

NM

NOMPILO M.

Graduate Software Dev Intern

1/10

Integration rating: 4.6 (11)

To integrate elements of an email or an entire email quickly inside notes of a project. Sometimes I also quickly incorporate OneNote content inside an email or I can quickly share a OneNote in an email.

you can easily create note from your outlook panel itself, it gets saved in the cloud and you can access it later whenever required.

Good feature that from Outlook meetings you can create memos, or in the other, you can embed, send them in the letters.

I like to use OneNote for taking notes and exporting to Outlook when sending out meeting minutes.

CR

Claude R.

Graphic Designer

1/4
OneDrive logo
OneDrive

Integration rating: 4.5 (24)

Since, all my graphic Design projects are hosted on OneDrive, integrating OneDrive allows me to attach files even if they're not locally installed on my device.

We save all the important docs in the One drive which could be accessed within Email for sharing with others.

We use OneDrive to store documents and files received through email in Microsoft Outlook.

CR

Claude R.

Graphic Designer

1/3

Integration rating: 4.6 (18)

Integration with Zoom is very helpful and necessary for remote meetings. I can create a meeting in Zoom and it will show up on my Outlook calendar so that I get automatic meeting reminders.

This is the way we schedule conferences and NEVER with Teams. Unfortunately, the links/invites through Zoom itself don't update their scheduled times when you change the invitations.

LC

Lydia C.

Research Assistant

1/2
Gmail logo
Gmail

Integration rating: 4.3 (12)

I use Gmail as my main go to email provider and email client app. The integration with Gmail is only setup for the rare times I use Outlook.

I added a gmail account on my outlook dashboard. To receive all the emails in the same place.

DT

Darren T.

YouTuber

1/2
HubSpot CRM logo
HubSpot CRM

Integration rating: 4.4 (5)

This allows us to keep track of our customer journeys as well as all communications with clients. We can then assign clients to different team members and stay up to date on the requirements and communication with the team.

Integration allows you to track and log emails, as well as use some of the CRM tools directly in your email.

RH

Rosie H.

Owner

1/2
Calendly logo
Calendly

Integration rating: 4.7 (3)

Because it lets people schedule meetings with me that are automatically added to my calendar in Outlook.

Dropping meeting times into emails is super easy with the Calendly integration.

JE

Jonathan E.

President

1/2

Integration rating: 5.0 (13)

Using attachments, copy-paste, linking, screenshots daily, that is crucial.

GT

Gábor T.

IT Business Analyst

Integration rating: 4.9 (12)

Using attachments, copy-paste, linking, screenshots daily, that is crucial.

GT

Gábor T.

IT Business Analyst

Integration rating: 4.6 (9)

It’s not essential if you don’t use SharePoint for file storage or collaboration—Outlook still works well for email and calendar without it.

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Anonymous R.

App Developer

Integration rating: 4.8 (4)

The tasks I enter every day in outlook are sync automatically to Microsoft To Do and same thing in the other way around. Also, in Microsoft To Do, when I create a task with date/time and reminder, it automatically shows up in the Outlook calendar.

CR

Claude R.

Graphic Designer

Slack logo
Slack

Integration rating: 3.5 (4)

Blah. I hate the way Slack receives forwarded emails. Absolutely hate it. It's almost entirely useless.

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Anonymous R.

Director of Product Marketing

Act! logo
Act!

Integration rating: 4.5 (2)

integrate with crm to keep track of prospects and new leads and opportunities

EB

Ernest B.

owner

Integration rating: 4.5 (2)

Getting my emails into my CRM was a dealbreaker for me and the biggest reason that I left Salesforce (they sunsetted th eOutlook connector). The Claritysoft connector works well and I would get 5 stars if you didnt have to connect one at a time.

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David B.

National Sales Manager

Integration rating: 4.0 (1)

To collect responses from MS forms, and then automatically receive them on MS Planner and Outlook as notifications.

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Anonymous R.

Events management

Litify logo
Litify

Integration rating: 5.0 (1)

I use the Litify add-in feature in Outlook to save emails to Litify which helps with efficiency and not having to go into Litify to save the email separately.

RM

Renee M.

Paralegal

CARET Legal logo
CARET Legal

Integration rating: 3.0 (1)

This integration is critical to liking and organizing incoming and outgoing emails for our clients. When it works it works well. However, recently its been glitching daily. This has been incredibly frustrating for me and my team.

SB

Syretha B.

Firm Administrator

Google Drive logo
Google Drive

Integration rating: 5.0 (1)

The ability to organize files without having to use your personal space is AWESOME.

DF

Damon F.

Blogger

Clio logo
Clio

Integration rating: 5.0 (1)

It works great! The calendars sync back and forth, and we are able to save our emails seamlessly to our files on Clio using the Clio plug-in on Outlook.

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Cayla F.

Legal Assistant

Microsoft Outlook support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos

Microsoft Outlook FAQs

Q. Who are the typical users of Microsoft Outlook?

Microsoft Outlook has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What is Microsoft Outlook used for?

Microsoft Outlook is a personal information manager from Microsoft designed to help users focus on what’s important with a clear view of email, calendars, and contacts. Microsoft Outlook enables users to communicate more effectively by connecting efficiently with others. Available as a native mobile app for iOS, Android, and Windows devices, Microsoft Outlook gives users the flexibility to manage their inbox anytime, anywhere, via tablet and mobile devices. Mircosoft Outlook allows users to see everything they need to know at a glance. Users can preview messages in the message list, so they'll know which ones to read and act on first, and then reply with just a click by typing a response directly into the reading pane. With Outlook, users can discover groups, quickly find what they need, and share files from the cloud, as well as manage their calendar and inbox. Calendar management tools allow users to share their availability, schedule meetings and receive notices easily. Through the Outlook mobile app, users can access their unified inbox, schedule emails, and attach files conveniently. The mobile app allows users to share files from OneDrive, Dropbox, and Google Drive accounts while on the go, and without leaving Outlook. With Outlook's focused inbox, users can see what matters most first with the most important messages on top.


Q. What are the benefits of using Microsoft Outlook?

  • Manage calendars, share available meeting times, schedule meetings, and get reminders, all from a centralized platform.
  • Create groups to discuss, collaborate, and share files and notes with others.
  • Outlook provides keyword and people suggestions as users type, in order to surface recent search queries.
  • Shared calendars allow users to schedule meetings and respond to invitations easily.
  • Work with and share Office attachments from a computer or from the cloud.


  • Q. What languages does Microsoft Outlook support?

    Microsoft Outlook supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does Microsoft Outlook support mobile devices?

    Microsoft Outlook supports the following devices:
    Android, iPad, iPhone


    Q. Does Microsoft Outlook offer an API?

    No, Microsoft Outlook does not have an API available.


    Q. What level of support does Microsoft Outlook offer?

    Microsoft Outlook offers the following support options:
    Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support

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