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QuickBooks Online Logo

Accounting and business management software

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QuickBooks Online - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

QuickBooks Online overview

Verified reviewer profile picture

Based on 8423 verified user reviews

What is QuickBooks Online?

QuickBooks Online is an accounting solution with key features that include expense tracking, income and balance sheet management, financial reporting, invoice creation, bank reconciliation, payroll management, and more.

Who uses QuickBooks Online?

Reviews for QuickBooks Online come from a wide variety of industries, including accounting (11% of reviewers), construction (7%), and retail (5%). The most frequent use case for QuickBooks Online cited by reviewers is accounting (55% of reviewers).

What do users say about QuickBooks Online pricing?

Some reviewers find QuickBooks Online offers reasonable value for money for small businesses, and they appreciate the flexible tiered pricing and free trials. However, reviewers indicate frequent price increases and costly upgrades make budgeting difficult for many users.

What are the most popular integrations for QuickBooks Online?

The QuickBooks Online integrations most frequently cited by reviewers are: PayPal (a payment processing product rated 4.8 out of 5 for its integration with QuickBooks Online), Shopify (an eCommerce product, 4.4), and Gusto (a payroll product, 4.3).

Starting price

38flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Invoicing

Bank Integration

Accounting

Payroll

Pricing

Slow and dependent on internet

QuickBooks Online’s user interface

Ease of use rating:

QuickBooks Online pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(457)
3-4(3,169)
5(4,797)

What do users say about QuickBooks Online?

QuickBooks Online is an accounting solution with key features that include expense tracking, income and balance sheet management, financial reporting, invoice creation, bank reconciliation, payroll management, and more.

Select to learn more


Who uses QuickBooks Online?

Based on 8,423 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Accounting
Health, Wellness and Fitness
Marketing and Advertising
Others

Use cases

Accounting
Billing and Invoicing
Financial Reporting
Payroll
Accounts Payable

QuickBooks Online's key features

GetApp's analysis of 1055 verified user reviews collected between July 2021 and October 2024 identifies QuickBooks Online's most critical features and summarizes user sentiment about those features.

Expense tracking

Reviewers appreciate QuickBooks Online's expense tracking capabilities. They report that it simplifies categorizing expenses, generating reports, and claiming deductions. Users highlight the ability to upload receipts, track expenses by vendor or account, and integrate with Concur and Bill.com. They find it helpful for monitoring spending, staying within budget, and improving tax compliance. Reviewers also mention the convenience of accessing data from anywhere and the automation of expense categorization, which saves time and reduces errors. Of the 255 QuickBooks Online users who gave detailed accounts of their use of Expense Tracking, 96% rated this feature as important or highly important.

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“I know, and my client knows, exactly what the profit/loss breakdown is between expenses, etc., as the project is progressing, so we can adjust midway and keep things on track.”
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Jill R.

Owner

“Its reliable for tracking invoices, checks, expenses and deposits.”
RP

Rosalyn P.

Administrative Assistance

“Helped me track everything for my business at home and with the mobile app seamlessly. ”
JS

Jay S.

Owner


Income & balance sheet

Reviewers indicate that QuickBooks Online's income and balance sheet capabilities provide valuable insights into their business's financial health. They appreciate the user-friendly layout for tracking income, expenses, assets, and liabilities. Users highlight the ability to generate balance sheets and income statements with just a few clicks, and the integration with other accounting systems. They find it helpful for making informed financial decisions, ensuring transparency, and simplifying financial analysis for budgeting and grant applications. Of the 202 QuickBooks Online users who gave detailed accounts of their use of Income & Balance Sheet, 95% rated this feature as important or highly important.


Financial reporting

Reviewers highlight QuickBooks Online's robust financial reporting capabilities. They appreciate the wide range of customizable reports, including profit and loss statements, balance sheets, and cash flow statements. Users find these reports essential for tracking financial performance, identifying areas for improvement, and making informed business decisions. They also mention the ease of generating and exporting reports, as well as the ability to compare financial data over different periods. However, some users note limitations in the custom report builder. Of the 260 QuickBooks Online users who gave detailed accounts of their use of Financial Reporting, 95% rated this feature as important or highly important.

See related user reviews

“It helps us streamline invoicing, tracking expenses , and reporting, making it easier to stay organized and understand our finances.”
AP

Alissa P.

office manager

“Limitations with check printing: can’t customize templates or account info, must buy pre-printed checks, which adds cost, risk of errors, and paper waste.”
VB

Vanessa B.

Bookkeeper

“The software is user-friendly, effective at tracking customer financial records, and anticipates users' needs by offering an array of reporting features.”
RD

Rachel D.

Development Director

“We use QuickBooks Online as our primary accounting tool to manage finances, including invoicing, bill pay, tracking income and expenses, syncing bank transactions, and generating financial reports.”
SP

Sara P.

Director of Operations


Invoice creation

Reviewers value QuickBooks Online's invoice creation capabilities for their ease of use and customization options. They report that the platform allows for quick and efficient generation of professional-looking invoices, with capabilities like sales tax calculations and discount application. Users appreciate the ability to customize invoice templates with company logos and branding elements. They also highlight the convenience of tracking unpaid transactions and sending invoices directly to clients via email, which helps streamline the billing process. Of the 218 QuickBooks Online users who gave detailed accounts of their use of Invoice Creation, 92% rated this feature as important or highly important.


Bank reconciliation

Reviewers find QuickBooks Online's bank reconciliation capabilities highly useful. They report that the software automatically syncs with bank accounts, categorizes transactions, and matches them with bank records, reducing the time and effort required for reconciliation. Users appreciate the ability to detect errors, monitor deposits, and ensure financial records are accurate and up-to-date. They also mention the convenience of linking bank accounts to QuickBooks, which simplifies the reconciliation process and supports better financial control. Of the 219 QuickBooks Online users who gave detailed accounts of their use of Bank Reconciliation, 92% rated this feature as important or highly important.


Billing & invoicing

Reviewers appreciate QuickBooks Online's billing and invoicing capabilities for their efficiency and automation. They highlight the ease of creating professional invoices, setting up recurring invoices, and accepting online payments. Users find the customization options for invoice templates valuable and report that the software helps streamline revenue collection and track financial transactions. They also mention the integration with other software and the ability to send payment reminders, which facilitates timely payments and improves cash flow management. Of the 263 QuickBooks Online users who gave detailed accounts of their use of Billing & Invoicing, 81% rated this feature as important or highly important.


All QuickBooks Online features

Features rating:

1099 preparation
401(k) tracking
Accounting
Accounts payable
Accounts receivable
Accrual accounting
ACH payment processing
Activity dashboard
Activity tracking
Address validation
Ad hoc reporting
Aging tracking
API
Approval process control
Asset accounting
Asset lifecycle management
Asset tracking
Attendance management
Audit trail
Automatic backup
Automatic billing
Benefits management
Billable items tracking
Billing portal
Budgeting/Forecasting
Cash flow management
Cash management
Categorization/Grouping
Chart of accounts
Check printing
Check processing
Check writing
Client management
Commission management
Compliance management
Consolidation/Roll-Up
Consumer Use Tax
Contact database
Contingency billing
Core accounting
Cost estimating
Cost management
Credit card management
Credit card processing
CRM
Cross Ledger Posting
Customer accounts
Customer statements
Customizable branding
Customizable fields
Customizable forms
Customizable invoices
Customizable reports
Customizable templates
Dashboard
Data import/export
Data visualization
Direct deposit
Discount management
Document templates
Donation management
Donation tracking
Donor management
Drag & drop
Dunning management
Duplicate payment alert
Electronic funds transfer
Electronic payments
Electronic signature
Email management
Employee management
Estimating
Exemption management
Expense claims
Expense management
Fee Calculation & Posting
Financial aid management
Financial analysis
Financial management
Fixed asset management
For aec industry
Forecasting
For higher education
For medical purposes
For nonprofits
For real estate
For religious organizations
For small businesses
For trucking industry
Fraud detection
Fund accounting
Fund management
General ledger
Grant management
Hourly billing
Inventory management
Inventory tracking
Invoice history
Invoice management
Invoice processing
Job costing
Job tracking
K-12
Mileage tracking
Mobile access
Mobile app
Mobile payments
Mobile receipt upload
Multi-Company
Multi-Country
Multi-Currency
Multi-Department/Project
Multi-Period recurring billing
Multi-State
Online banking
Online invoicing
Online payments
Order management
Overpayment processing
Partial payments
Partnership Accounting
Payment collection
Payment processing
Payment reconciliation
Payment tracking
Payroll management
Payroll outsourcing
Payroll reporting
PCI compliance
Point of sale (pos)
Profit/Loss statement
Progress reports
Project accounting
Project billing
Projections
Project management
Purchase order management
Purchase order reconciliation
Purchasing & receiving
QuickBooks integration
Quotes/Estimates
Real-Time data
Real-Time reporting
Real-Time updates
Receipt management
Receivables ledger
Recurring invoicing
Recurring payments
Recurring/Subscription billing
Reimbursement management
Reminders
Remote access/control
Reporting/Analytics
Reporting & statistics
Revenue recognition
Sales tax management
Scheduling
Self service portal
Self-Service reporting
Spend management
SSL security
Strategic planning
Taxability Verification
Tax calculation
Tax compliance
Tax filing
Tax forms
Tax management
Third-Party integrations
Time & expense tracking
Time tracking
Transaction tracking
Trust accounting
User management

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Free version
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QuickBooks Online pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Simple Start

38

Per month

Features included:

  • Bookkeeping automation
  • Invoice and payments
  • Tax deductions
  • General reports
  • Receipt capture
  • Mileage tracking
  • Cash flow
  • Sales and sales tax
  • Estimates
  • Contractors
  • Bill management

Essentials

75

Per month

Features included:

  • Connect 3 sales channels
  • Multiple currencies
  • Enter time
  • Enhanced reports

Plus

115

Per month

Features included:

  • Connect all sales channels
  • Inventory
  • Project profitability
  • Financial planning
  • Comprehensive reports

Advanced

275

Per month

Features included:

  • Auto-track fixed assets
  • Data sync with Excel
  • Employee expenses
  • Batch invoices and expenses
  • Custom access controls
  • Workflow automation
  • Data restoration
  • 24/7 support & training
  • Revenue recognition
  • Powerful reports

User opinions about QuickBooks Online price and value

Value for money rating:

To see what individual users think of QuickBooks Online's price and value, check out the review snippets below.

“This software allows me to professionally create invoices to my clients and track all financial transactions.”
Verified reviewer profile picture

Taquina D.

Managing Partner

“It helps us streamline invoicing, tracking expenses , and reporting, making it easier to stay organized and understand our finances.”
AP

Alissa P.

office manager

QuickBooks Online integrations (131)

Integrations rated by users

We looked at 8,423 user reviews to identify which products are mentioned as QuickBooks Online integrations and how users feel about them.

PayPal logo
PayPal

Integration rating: 4.6 (65)

Shopify logo
Shopify

Integration rating: 4.3 (54)

This is what we use for our front end

AW

Alex W.

Founder

Gusto logo
Gusto

Integration rating: 4.5 (41)

I am in the process of switching to gusto simply so we can have payroll software that integrates with Connecteam.

JS

Jazzmine S.

Executive Director

Integration rating: 4.5 (32)

The integration is very important so we can keep the G/L updated as bills come in and are paid.

MK

Mateo K.

Controller

Integration rating: 4.2 (25)

Currently we enter time thru QB time for job costing.

Bh

Bill h.

Controller

Dext logo
Dext

Integration rating: 4.6 (23)

QuickBooks Online customer support

What do users say about QuickBooks Online customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of QuickBooks Online customer support.

A limited number of users found QuickBooks Online's customer support team responsive and helpful when resolving issues.

A significant portion of users report slow response times and long waits to reach customer support representatives.

Widely noted by reviewers, support staff often lack sufficient training or expertise to resolve complex problems.

Frequently reported by users, contacting support is cumbersome, with many forced to use chat or email instead of direct phone access.

Support options

Email/help desk
Phone support
Faqs/forum
Knowledge base
24/7 (live rep)

Training options

Webinars
Videos
Live online
Documentation

To see what individual users say about QuickBooks Online's customer support, check out the review snippets below.

“Helpful support: QuickBooks offers reliable customer support through various channels, including phone, email, and chat.”

CT

Chrissy T.

Marketing DIrector

“Another drawback is that customer support for Quickbooks Online is disappointing, since the customer service representatives do not respond to queries or issues in a timely manner.”

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Stacy-Ann B.

Student(Former Accounts Clerk)

“We've tried to reach out to support with questions and it's taken an unacceptable amount of time to get an email response back, often times without providing any resolution.”

Verified reviewer profile picture

Nicholas B.

Director of Operations

QuickBooks Online FAQs

Q. Who are the typical users of QuickBooks Online?

QuickBooks Online has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

These products have better value for money


Q. What is QuickBooks Online used for?

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform. The software connects accounting, expense management, payments, and payroll, allowing businesses to streamline their operations. QuickBooks Online offers a mobile application for managing business on the go and integrates with multiple third-party platforms.


Q. Does QuickBooks Online support mobile devices?

QuickBooks Online supports the following devices:
iPhone, Android, iPad


Q. What level of support does QuickBooks Online offer?

QuickBooks Online offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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