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Reputation
5
104
4
61
3
9
2
6
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management solution for multi-location businesses
Table of Contents
Reputation - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Reputation overview
What is Reputation?
Reputation is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.
Reputation offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.
Reputation’s analytics module allows users to gain insights into business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.
Starting price
Alternatives
with better value for money
Pros & Cons
Review Management
Customer Support
Ease of Use
Bugs and Issues
Post Scheduling
Reporting
Reputation’s user interface
Reputation pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Reputation?
The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.
Select to learn more
Who uses Reputation?
Based on 184 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Reputation's key features
Most critical features, based on insights from Reputation users:
All Reputation features
Features rating:
Reputation alternatives
Reputation
Starting from
No pricing info
UmfrageOnline
Starting from
35
Per month
Google Forms
Starting from
Free
SurveyMonkey
Starting from
30
/user
Per month
Reputation integrations (22)
Integrations rated by users
We looked at 184 user reviews to identify which products are mentioned as Reputation integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
“It picks up on email calls and helps with transparency and insights.”
N. W.
BDM
Reputation customer support
What do users say about Reputation customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Reputation customer support.
Widespread user sentiment highlights fast, responsive, and proactive customer support from the Reputation team.
A significant portion of users appreciate knowledgeable, friendly reps who help resolve issues and maximize product use.
A minority of users report inconsistent follow-up, poor communication, and occasional lack of support team expertise.
Support options
Training options
To see what individual users say about Reputation's customer support, check out the review snippets below.
“Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing).”
Adam F.
Social Media, Influencer & Community Manager
“We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.”
Jordan W.
Social Media Executive
Reputation FAQs
Q. Does Reputation support mobile devices?
Reputation supports the following devices:
iPhone, Android
Q. What level of support does Reputation offer?
Reputation offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum
