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Dialpad Meetings Reviews

Overall rating

4.5

/5

591

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10

Reviews by rating

Pros and cons

It's humourous hold music pokes fun at the typical tropes of conference call woes. It also integrates beautifully with Google Calendar, making calls easy to make and host.
Modern, easy to get into a call. Call quality is good and the service is affordable for what we receive.
We love it on my team and any issues we've had we've been able to quickly and seamlessly work through them with the excellent customer service.
Not only is it embarrassing to host a conference call that drops multiple times in one session (especially when we were previously bragging about the service), but it is extremely disruptive.
It also dropped me out of the call when I was attempting to unmute myself. Also I really disliked the functionality to toggle video and microphone on/off.
Overall experience has been very mixed. Many times it has failed to meet the expectations due to lag and not being able to present the screen.
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591 reviews

Recommended

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Puneet R.

Sr. Project Manager

Hospital & Health Care, 10,001+ employees

Review source

Overall Rating

Outdated!

Reviewed 2 years ago

Transcript

Puneet R.: Hi, my name is Puneet. I'm a senior project manager. I give UberConference three out of five....

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Blake P.

Operations Manager

Nonprofit Organization Management, 11-50 employees

Review source

Overall Rating

UberConference: THE ANSWER

Reviewed a year ago

Transcript

Blake: Hey, all. My name is Blake. I'm an operations and programs manager at a nonprofit. And today I'm...

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Matthew K.

Publishing, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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UberConference a high performance software

Reviewed 3 years ago

With UberConference I can now have a better work communication, it has allowed me to communicate with colleagues throughout the country in a very simple way, using very good quality audio, all this is offered to me in a very safe way, I am very satisfied to use this software.

Pros

UberConference only needs an email address and a phone number, it is easy to use and the sound quality is really good, screen sharing is easy to use even for my new conference guests, another feature that I like very much is the screen and the exchange of documents also works effectively, I also love the options I have for recording and sharing, and all the statistics I have not only on who was in the call, but also on who spoke more, is a Very well designed software with an excellent high performance interface.

Cons

UberConference is an excellent software with great performance, all its features adapt very well to the product, personally I have nothing negative towards this incredible tool.

GK
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Gerard K.

Entertainment, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Quick, easy, effective - but calls can drop

Reviewed 4 years ago
Pros

It is very easy to set up the service, set up a call, and share a computer screen.

Cons

Sometimes a conference call with drop one or more participants. Occasionally, the audio will stop working for 5-10 seconds and then resume.

AR
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Verified reviewer

Internet, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Uber Conference is a very average quality software. Nothing shiny, nothing special, but fine.

Reviewed 5 years ago

Screen sharing functionality at a lower cost than something like Webex. Allows our team the ability to demo a feature or product to a whole team of customers.

Pros

Uber Conference has a very business friendly sales process. It's clear that they are focused on winning customers that aren't very tech savvy and want to appear very professional. You can quickly learn how to learn everything, and it gives you a nice digital tool for you support and sales teams to use. It's is also cheaper than some of the more premium softwares available.

Cons

Uber Conference relies more and more on Chrome with time. Most of our customers use Internet Explorer, and this can cause issues. I have had issues with my mouse showing up in the past, and their support team told me there was nothing they could do about it. I later found a solution Googling around for 20 minutes. This may not be common, but I haven't bothered contacting their support since. 1-3...

YJ
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Yongyong J.

Environmental Services, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and access

Reviewed 4 years ago

I am satisfied with the service so far.

Pros

1. Easy to use, all web-based 2. Free version is also very good

Cons

1. sometimes the quality of conference call is not as good, especially when people are based outside the US.

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Scott E.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best phone conference software I've used

Reviewed 5 years ago

Fast, easy, free solution that makes conference calls really straight forward. Without it, I would be like many other people trying to deal with an annoying telephony solution or merging calls for conferences. Uberconference is just so much easier and more effective!

Pros

My favorite thing about this software is simplicity. Logging into a conference call is SUPER easy and doesn't require any software downloads or anything. It means I can send the link to anyone confident that they'll make it into the conference without any issues. They also provide a backup option of dialing in, and that works great too. I love offering people the flexibility without having to manage...

Cons

Perhaps the ONLY thing I don't like is that it displays where you're calling from unless you're the organizer. More than a few times I've been on the road while joining a conference, and would prefer to keep the fact that I'm out of pocket invisible but it shows me halfway across the country.

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Casandra C.

Information Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Can be glitchy

Reviewed 4 years ago

It is so-so. Probably won't be continuing with UberConference and will go back to our last video conference tool.

Pros

UberConference is easy that you can dial in with the same number for all meetings and it is cool that it will show where every user is located.

Cons

Screen sharing and audio can be glitchy. You have to accept someone's screen share which seems redundant instead of just seeing their screen once they hit share, and sometimes it will take several minutes for the screen share to load - I've never experienced this bad connection with any other kind of video conference. Audio on the other person's side when dialing in with their computer also sometimes goes in and out, which can be frustrating.

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Josh B.

Logistics and Supply Chain, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Conference Call Product

Reviewed 5 years ago
Pros

This thing really sets itself apart from other conference products by not taking itself too seriously. The hold music is the most obvious example: you can choose from innocuous muzzak, custom "I'm waiting for a call" country music, or even Rick Astley's Never Gonna Give You Up. For me this is a huge value: it really disarms participants and loosens the mood before a tense call starts. The product...

Cons

It can be difficult to convince collaborators to trust a product that's 'free'... but the merits of the product soon win them over.

LH
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Logan H.

Individual & Family Services, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SO easy to use

Reviewed 9 months ago
Pros

I love how easy it is to record sessions and the app is easy to download and use quickly. They are emailed to you immediately after to have them to rewatch and send to others

Cons

It is difficult to set up meetings with more than one participant without being an administrator

JB
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Jessica B.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Spectacular Software

Reviewed 9 months ago
Pros

We use Dialpad for more than just meetings, its a great phone network as well!

Cons

No problems or issues using this software yet!

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Dave M.

Real Estate, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nothing to download

Reviewed 6 months ago
Pros

Nothing to download. It works great in the browser. I like getting the report on how long each member spoke.

Cons

Sometimes people have a hard time getting on. I can’t understand that I never have a problem.

MS
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Magali S.

Motion Pictures and Film, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Distance is not a problem for Highfive

Reviewed 4 years ago

Do you have remote offices or employees who work remotely? Are you planning to have a conference with them? Then I recommend you to use the services of Highfive. It is comfortable to use because you connect the camera to a TV the screen of which is large enough to see it.

Pros

What Highfive differs from other software is that it is supported by a camera and speakers. They are easy to set up and don’t require any professional skills. Usually, they are connected to a TV and produce high-quality picture and sound. You don’t need any app to use Highfive on your computer. The only thing you need is the extension for Chrome. Please note that for using on mobile devices you need to download the application. If you run a company which offices are spread in many cities, countries or even continents and you need to hold a conference with your employees, then Highfive knows how to solve your distance problems. This video conferencing tool will bring all the employees together and save your travelling expenses and time.

Cons

As I have already mentioned, the camera and speakers produce quality picture and sound, so it is logical that you require fast internet. It can be irritating if one of the conference participants has slow internet. Unfortunately, I think that the monthly price of Highfive is way too high. The quality is good but the product could be cheaper. Though I mentioned that the equipment is easy to set up, there still can be people who have troubles.

LM
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Laura M.

Media Production, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Mostly Positive Experience

Reviewed 2 years ago

All in all, I have had a mostly positive experience using Highfive. I myself might prefer Google Meet or Zoom, but I can't argue that it's any better or worse than any of the similar video conferencing softwares I have used.

Pros

Highfive is a highly intuitive video conferencing software. You can join an existing meeting in seconds, with or without a Highfive account, via a simple link. This is especially useful when scheduling meetings with clients outside of our company. I specifically enjoy the Google calendar integration - you can link up Highfive with your Google email account, and when you open the Desktop app, any meetings scheduled in your Google calendar that were scheduled with a Highfive room will appear in a bottom bar. Just click the meeting in the bottom bar and you're in. I also appreciate the "Show Everyone" feature - the ability to see everyone in a meeting, regardless of meeting size.

Cons

About once every few days, joining a Highfive work meeting fails on me, and sets my internet connection offline altogether. I have to restart my internet modem, and then I'm able to join once the connection is remade. I'm still unsure if this is due to my internet or Highfive, but I don't seem to ever have issues joining meetings using other video conferencing softwares, so something tells me it's a Highfive issue.

AN
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Anita N.

Program Development, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We Love UberConference

Reviewed 4 years ago

We buy and sell to customers internationally so it's been very useful. Also, one of our partners cannot always make morning calls so the recordings are very helpful.

Pros

One, it's free. Two, it's very user friendly. Three, it's international. Four, the calls can be recorded.

Cons

Sometimes it's hard for some folks to connect but I assume that has more to do with their cell service than UC. I wish that invitees could RSVP.

KS
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Kyle S.

Computer Software, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dialpad meeting (formerly uberconference) user

Reviewed 2 years ago
Pros

The software is very easy to use and customers have no issue figuring out intuitively where different things are. It also has free unlimited recording and a local phone number that people can dial into without a pin

Cons

My least favorite portion of the software is the mobile is not able to view screens or share screens. It also does not record screens and just audio for meetings

JM
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J Michael D W.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It Just Works

Reviewed 4 years ago

Overall it is better than any free conference call product out there. I always like what does it sound like to a user when they call into a free conference call product. So that has been important to me.

Pros

I like how easy it was to setup. Also the entertaining value of having different wait music while people are joining the calls. Also the cost is very very reasonable. I also like the fact that you can setup a team/company and have those folks all under one account.

Cons

I wish the configuration was a bit easier to setup for teams. I didn't have a hard time figuring it out. However, other members of my teams did. Which makes me questions are they really IT ;-). One more thing I wish the screen sharing was capable with Safari. I don't like Chrome and I hate switching to it just to share my screen.

DG
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Dillon G.

Financial Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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IT CROWD - "High Five"

Reviewed 5 years ago

Highfivehelps us to connect with a lot of our remote colleagues and provides face to face interaction and screen sharing capability. Our department is split across to offices one on each coast, and it's easy to start feeling disconnected/independent from each other. High five is used to help bridge that gap giving us the ability to easily have a joint team meeting between the two offices in our respective conference rooms. Its use of screen sharing helps us in being able to provide an easy way to quickly walk through powerpoint presentations or even show the team how to accomplish a particular workflow.

Pros

Highfive is great for connecting with remote colleagues and providing face to face interaction and screen sharing capability. Perfect for companies with multiple offices, or employees out in the field. It's useful even if you don't have remote reps. High Five's screen sharing capabilities provide an easy way to quickly walk through powerpoint presentations or even show the team how to accomplish a particular workflow. Lastly, High five is great for Rick-Rolling your co-workers in other rooms when they least expect it.

Cons

1. Getting Rick-Rolled by your co-workers... 2. High five can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.

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Emilie G.

Events Services, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A reliable, quality tool to facilitate your company/group conference calls!

Reviewed 4 years ago

I love using UberConference to connect with a variety of project teams and clients! Whenever a group call is warranted, it's easy to set up, helps take care of the invites, and (for the most part) runs without any issues!

Pros

UberConference is the conference call management tool of choice for several of the clients / companies I do work for! I especially like: - Free tier is often enough for some of my smaller projects, and saves my clients from having to pay for a subscription (45 minute call limit) - Flexibility to call in via phone or browser, and to use computer or phone for audio - Ability to mute others on the call, in case someone is making distracting noise or feeding back - Visually clean, well-designed, and intuitive to navigate even for first-timers! - Screen sharing from within Chrome is easy and does exactly what you need it to do

Cons

I don't have any real issues with UberConference. I have had a few instances where spotty internet has dropped me from the call when using my browser, but in those cases it's always been easy to just call in from my phone instead. Feature improvements I'd love to see: - Addition of screen sharing with browsers other than Chrome - Type chat in addition to audio, for those viewing in browser that have to mute themselves

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Mike W.

Management Consulting, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Crystal clear, instant download, shareable

Reviewed 5 years ago

Getting a high-quality call recording from UberConference lets me pay attention to my prospect and clients over the phone or mobile or desktop or tablet without having to worry about taking notes. My clients feel the difference and often say something like "It really feels like you're paying attention to me." (Which, I really do--thanks to UberConference.)

Pros

UberConference makes it easy to set up calls in advance, on-the-spot, or hear them later. Most of all, I like the sound quality. When I use UberConference, everyone hears each other clearly and without noise. I especially like being able to download the call recordings and send them to my transcription service. Because everyone's voices are recorded separately, it's easy for the software to pick up who is saying what. That clarity has helped improve my throughput after meetings by about 20%.

Cons

UberConference doesn't yet (to the best of my knowledge) work with Zapier. Ideally, I'd like to automatically download audio to my Dropbox account, to my desktop, and to forward it for transcription. This is one of those product that the less you 'touch' it the better (no offense UC ;-)

AR
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Verified reviewer

Leisure, Travel & Tourism, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Works, but constant hiccups

Reviewed 3 years ago

We have both the hardware system and the software. I use it for videocalling user research participants, holding job interviews with remote candidates, and calling colleagues when working from home. Sometime I also use it to display my presentation on the screen. It's ok when used internally.

Pros

It hosts the recording in their cloud, so it doesn't take up your space, and it holds it for 1 year. Has most features that you need for a typical video conferencing software for business use.

Cons

- It doesn't do well when 100 people join. - When I invite people outside the company to join, they struggle to figure out how to connect if they aren't used to videoconferencing systems - instructions are lacking, it's frustrating. - The room system always displays the view super zoomed-out, and makes it look like we're a lot further than we are. So the other participants can feel a lot more...

FL
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Felicia L.

Used weekly for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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HORRIBLE CUSTOMER SERVICE. Representatives do not respond to questions.

Reviewed 6 years ago
Pros

The dashboard is easy to use. However, I wish I could call in with my computer. I tried contacting UberConference support about this but my issue remains unresolved and support seemed wholly uninterested in helping me.

Cons

I have been unable to sign in from my computer as a personal user. Even after I log out of my company account, every attempt I make to sign in/call in/log in with an email address NOT associated with the company account fails. I am simply taken back to the UberConference home page. A representative said that it is because I was trying to sign in with my company account-associated email, which I have...

JR
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Josh R.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My Favorite Screen Share/Call Tool!

Reviewed 5 years ago
Pros

I love how simple it is to use. Whoever is getting on the call has an optional dial in number, along with just jumping right into the screen share with no issues at all. This sounds funny, but I also love that you can select and even upload your own hold music. It makes a big difference and is a great icebreaker when you jump on a call while the hold music is playing.

Cons

I don't like that when someone jumps on the call at first, it gives them the option to type in their name upload a profile picture. Odds are they are not going to use Uberconference again, they are just jumping on because it is the screen share tool that I use. They don't need to be given the option when they call in to upload an image, it just is another step that is a little bit annoying.

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Andrew A.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Easiest Conferencing Service on The Planet

Reviewed 4 years ago

I've used UberConference for over 6 years and it has become our primary conferencing service. We cast aside GoToMeeting and WebEx for it and have never been dissapointed.

Pros

UberConference is easy to use, works in the browser. Nothing really needs to be installed. The mobile experience is very powerful, as I can join a conference call by dialing in or using WiFi or LTE to connect to the service. The call recording feature can be set to automatically record or it can be toggled on or off. Screen sharing is easy to use.

Cons

Wish they had video as that is the only missing piece.

DF
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David F.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Conference calls and screen shares that work flawlessly

Reviewed 5 years ago

Uberconference makes it very easy to conduct conference calls and screen shares. Having a direct dedicated link and a dedicated dial-in number keeps the integration with scheduling tools like Calendly very simple.

Pros

I like the consolidated ability to have a direct dial number to establish a conference call and the integrated screen sharing capability.

Cons

Would be nice to have a custom domain for branding and to improve the customization of outgoing emails. I have also noticed that international viewers (not in the US) can have a choppy connection when using Uberconference and Skype or Gotomeeting seems to work better.

KP
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Karen P.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Constant bugs and quality issues

Reviewed 4 years ago

Used to be my go-to service for work conferences with Fortune 100 to individual clients. Intuitive UI, high quality voice and visual, really a gem. Now, trash fire and evil customer support.

Pros

When this service first launched, it had great stability and fantastic user experience. Now it is a trash fire, and worse, customer service is horrible--doesn't listen, shoves article text to you that does not address the issue, not helpful, not even nice.

Cons

Doesn't work any more. Bugs that make it unusable and unreliable. Skype, Zoom, Hangouts, anything is better than this service now.

AR
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Verified reviewer

Market Research, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy but not the best

Reviewed 3 years ago

Overall, it's not bad! We're using a free version so, although I've had a few issues, UberConference has been mostly a useful tool.

Pros

UberConference is really easy to use and sharing links to meetings is easy as well. The share your screen and chat functionalities are quite useful.

Cons

One of our team members in particular seems to always lose audio (he hears us, we don't hear him) although his wifi, etc. are totally fine with other tools. This causes him to need to hang up and call back in often which is disruptive. This also happens to others although less often.