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Zadarma
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business phone system for companies of all sizes
Table of Contents
Is this product right for your business?
Find out with a
Zadarma - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
Zadarma overview
What is Zadarma?
Zadarma – Cloud Telephony, Virtual Numbers, AI Tools & More
Zadarma is an all-in-one cloud communication platform that helps businesses of all sizes manage calls, virtual numbers, PBX, CRM, and AI voice solutions — in over 110 countries worldwide.
Whether you're a startup looking for a flexible phone system or an international company needing local numbers, Zadarma offers reliable VoIP services, advanced analytics, and a powerful ecosystem of tools to streamline your communication processes.
From call recording and routing to integrations with leading CRMs, everything is designed to help your team communicate better, work smarter, and scale faster.
Key Features:
- Virtual Phone Numbers in 110+ Countries
Get local, mobile, toll-free, or national numbers worldwide — perfect for global expansion and local presence.
- Cloud PBX with Flexible Configuration
Create your own virtual phone system in minutes. Route calls, set up IVR, call queues, time conditions, and more — all via a drag-and-drop interface.
- AI Voice Agents
Deploy customizable AI-powered agents for sales, support, or surveys. Save time on routine calls and improve customer service 24/7.
- Built-in CRM & Integrations
Use Zadarma’s native CRM or integrate with tools like HubSpot, Zoho, Pipedrive, Bitrix24, monday.com, and more — with call logging, pop-ups, and click-to-call.
- Advanced Call Analytics
Get detailed reports on call volume, answer rates, missed calls, employee performance, and custom KPIs.
- High-Quality VoIP Calls
Enjoy crystal-clear audio, optimized routing, and WebRTC-powered softphones for browsers and mobile apps.
- Call Recording & Transcription
Record inbound and outbound calls automatically. Optionally transcribe recordings for searchable records and compliance.
- Team Communication Tools
Use internal chat and task management in the built-in CRM or integrate with external tools to unify communication.
- Mobile & Desktop Apps
Free softphones for Android, iOS, Windows, macOS, and browsers — with features like voicemail, call forwarding, contacts, and SMS.
- Pay-as-You-Go or Package Plans
Choose flexible billing — pay per minute or select unlimited packages tailored to your region and usage.
Ideal For:
- Remote and distributed teams
- Customer support and sales departments
- International companies with local offices
- Startups seeking affordable telephony solutions
- Developers building with VoIP APIs
Why Businesses Choose Zadarma:
- Over 18 years on the market
- 110+ countries covered
- GDPR-compliant and secure
-Transparent pricing, no hidden fees
- Global support in multiple languages
Whether you're managing daily communication or building a global presence, Zadarma helps your team stay connected, productive, and professional.
Start with a free virtual number or test Zadarma Cloud PBX today.
Key benefits of using Zadarma
Starting price
per month
Alternatives
with better value for money
Zadarma’s user interface
Zadarma pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.6
Ease of use
3.4
Customer support
3.1
Reviews sentiment
What do users say about Zadarma?
Users say Zadarma offers flexible phone support options, allowing calls through various devices and making it easy to set up virtual numbers. They find the call quality generally reliable and appreciate the ability to manage calls without extra hardware, but some report technical issues, spam calls, and occasional problems with number verification or call routing.
Reviewers indicate pricing is competitive and provides good value, especially for growing teams, though some feel frustrated by inconsistent rates and unexpected charges. They report mixed experiences with customer support, with some finding it helpful and others describing it as slow or unresponsive.
Select to learn more
Who uses Zadarma?
Based on 57 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zadarma's key features
Most critical features, based on insights from Zadarma users:
All Zadarma features
Features rating:
Zadarma alternatives
Zadarma
Starting from
2
Per month
3CX
Starting from
350
Per year
CloudTalk
Starting from
19
Per month
DialedIn CCaaS
Starting from
25
Per month
Zadarma pricing
Pricing plans
Pricing details:
User opinions about Zadarma price and value
Value for money rating:
To see what individual users think of Zadarma's price and value, check out the review snippets below.
Evgenia Z.
Sales Development Manager
Dima V.
COO
Zadarma integrations (22)
Integrations rated by users
We looked at 57 user reviews to identify which products are mentioned as Zadarma integrations and how users feel about them.
Integration rating: 5.0 (1)
“To be able to call our clients in bitrix24 using zadarma. The integration is tricky but once set up, it is great but not perfect. ”
Fabrice T.
CEO
Integration rating: 5.0 (1)
“To have the entire business connected and organized, this is a good integration”
Jhon J.
Developer
Integration rating: 4.0 (1)
Zadarma support options
Typical customers
Platforms supported
Support options
Training options
Zadarma FAQs
Zadarma has the following pricing plans:
Starting from: $0.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Zadarma?
Zadarma has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zadarma support?
Zadarma supports the following languages:
English, French, German, Polish, Russian, Spanish, Ukrainian
Q. Does Zadarma support mobile devices?
Zadarma supports the following devices:
Android, iPad, iPhone
Q. Does Zadarma offer an API?
Yes, Zadarma has an API available for use.
Q. What other apps does Zadarma integrate with?
Zadarma integrates with the following applications:
Kommo, Telegram, Zoho CRM, Microsoft Teams, Salesforce Sales Cloud, Slack, Meta for Business, Bitrix24, HubSpot CRM, Shopify, Zendesk Suite
Q. What level of support does Zadarma offer?
Zadarma offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)
