Zadarma Pricing Plan & Cost Guide

Zadarma

Business phone system for companies of all sizes

3.9/5 (29 reviews)

Zadarma Pricing

Starting from: $5.00/month

Pricing model: Subscription

Phone System (PBX) bundles:
Standard (<5 members) = $0 per month
Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly
Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly

Virtual Phone number rates: from $2 per month
Rates for calls: See website for international pricing rates
Rates for sending and receiving SMS messages: See website for international pricing rates

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Zadarma Pricing Reviews

Pros
  • Very good software works perfectly in Mexico. Customer Support is great in different languages.Evgenia Z.Read the full review
  • With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.Verified ReviewerRead the full review
  • Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.Somhairle W.Read the full review
Cons
  • Fails all the time, terrible customer support, they take your money and then ask.Verified ReviewerRead the full review
  • SMS delivery was not working and they refused to refund.Verified ReviewerRead the full review
  • The service is cheap, but customer service is HORRIBLE to say the least.Michael M.Read the full review
67%
recommended this to a friend or a colleague

14 reviewers had the following to say about Zadarma's pricing:

Michael Makeyev

Don't waste your time

Used daily for less than 6 months
Reviewed 2017-12-04
Review Source: Capterra

The service is cheap, but customer service is HORRIBLE to say the least...

Pros
The service worked. Not the best set of features but it worked and the price was cheaper than I expected.

Cons
Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Burak Faruk

Exceptionally Good

Used daily for 2+ years
Reviewed 2019-02-10
Review Source: Capterra

Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++

Pros
We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Cons
Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Outstanding Service

Used daily for 1-2 years
Reviewed 2019-01-31
Review Source: Capterra

I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too.

Pros
I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.

Cons
The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dima Varshavsky

Very easy to use and useful product

Used daily for 1-2 years
Reviewed 2019-01-31
Review Source: Capterra

Overall experience is great, this service is very good value for money

Pros
I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Cons
There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Zehr

Bulgarian phone in Canada

Used monthly for 1-2 years
Reviewed 2019-01-29
Review Source: Capterra

I have never had any problems dealing with Zadarma. I don't think I ever tried contacting customer service. The ability to pay for services is very easy.

Pros
We got a sip line/number from Zadarma and connected it to our VOIP phone system. Our phone system is programmed to automatically use this sip line when we dial Bulgaria's country code. I can call Bulgarian mobile numbers which would otherwise be very expensive with our local phone service. Voice quality is very good.

Cons
Calling mobile phones is still expensive. Not many of my contacts have landlines. I have tried the webphone from Zadarma's website which is cheaper per minute for mobile phones but I can't always connect.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Mark Smyth

I have been using Zadarma since near the time of their conception and they have saved me THOUSANDS !

Used daily for 2+ years
Reviewed 2017-12-04
Review Source: Capterra

Cost savings

Pros
Great value calls from simple to configure software - works from my contact list and integrates with my call logs

Cons
Tends to eat the battery - but I am more than willing to accept this 'problem' in return for the benefits

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Ockrin

Poor and Unreasonable Customer Service Initially

Used daily for less than 6 months
Reviewed 2018-03-28
Review Source: Capterra

I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Pros
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Cons
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Response from Zadarma


Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Anonymous

Best solution for virtual phone systems

Used daily for less than 6 months
Reviewed 2018-09-28
Review Source: Capterra

Pros
With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Cons
You need to get a hang of the website, that might take a day or two

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Volshin

good

Used daily for 1-2 years
Reviewed 2017-12-05
Review Source: Capterra

Pros
Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Cons
have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sergiy Voronov

Best value for money

Used weekly for 2+ years
Reviewed 2020-06-26
Review Source: Capterra

Quite a positive experience. We needed one system to unite several offices and easily achieved it with Zadarma.

Pros
The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee. Very easy to set up, we managed to do everything on our own.

Cons
We had to verify ID for some of the international numbers but it only took 1 day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Easy to-use VOIP solution to your business

Used monthly for less than 6 months
Reviewed 2020-06-24
Review Source: Capterra

Pros
Simple integration with top CRM systems Great value for money compared to competitors

Cons
Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly

Response from Zadarma


Thank you for the feedback!
If you have any questions, please, contact our 24/7 online support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

I soon came to appreciate how this VoIP contributes to efficient & economical business communication

Used daily for less than 6 months
Reviewed 2017-12-06
Review Source: Capterra

Pros
Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Cons
I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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ATHANASIOS TELLIOS

Quality Services of Zadarma project

Used weekly for 1-2 years
Reviewed 2019-01-31
Review Source: Capterra

It is a great project which for me personally has opened up my business activities in fields i was not aware at all i could do.

Pros
Easy installation, no heavy equipment, instant service.

Cons
Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alex Lashkov

Reliable and cost-effective solution

Used daily for less than 6 months
Reviewed 2019-03-01
Review Source: Capterra

Pros
I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).

Cons
A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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