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QuickBooks Online
5
4.7K
4
2.4K
3
706
2
195
1
262
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accounting and business management software
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QuickBooks Online - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
QuickBooks Online overview

Based on 8424 verified user reviews
What is QuickBooks Online?
QuickBooks Online is an accounting solution with key features that include expense tracking, income and balance sheet management, financial reporting, invoice creation, bank reconciliation, payroll management, and more.
Who uses QuickBooks Online?
Reviews for QuickBooks Online come from a wide variety of industries, including accounting (11% of reviewers), construction (7%), and retail (5%). The most frequent use case for QuickBooks Online cited by reviewers is accounting (55% of reviewers).
What do users say about QuickBooks Online pricing?
Some reviewers find QuickBooks Online offers reasonable value for money for small businesses, and they appreciate the flexible tiered pricing and free trials. However, reviewers indicate frequent price increases and costly upgrades make budgeting difficult for many users.
What are the most popular integrations for QuickBooks Online?
The QuickBooks Online integrations most frequently cited by reviewers are: PayPal (a payment processing product rated 4.8 out of 5 for its integration with QuickBooks Online), Shopify (an eCommerce product, 4.4), and Gusto (a payroll product, 4.3).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Invoicing
Bank Integration
Accounting
Payroll
Pricing
Slow and dependent on internet
QuickBooks Online’s user interface
QuickBooks Online pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about QuickBooks Online?
QuickBooks Online is an accounting solution with key features that include expense tracking, income and balance sheet management, financial reporting, invoice creation, bank reconciliation, payroll management, and more.
Select to learn more
Who uses QuickBooks Online?
Based on 8,424 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
QuickBooks Online's key features
GetApp's analysis of 1055 verified user reviews collected between July 2021 and October 2024 identifies QuickBooks Online's most critical features and summarizes user sentiment about those features.
Reviewers appreciate QuickBooks Online's expense tracking capabilities. They report that it simplifies categorizing expenses, generating reports, and claiming deductions. Users highlight the ability to upload receipts, track expenses by vendor or account, and integrate with Concur and Bill.com. They find it helpful for monitoring spending, staying within budget, and improving tax compliance. Reviewers also mention the convenience of accessing data from anywhere and the automation of expense categorization, which saves time and reduces errors. Of the 255 QuickBooks Online users who gave detailed accounts of their use of Expense Tracking, 96% rated this feature as important or highly important.

Jill R.
Owner
Rosalyn P.
Administrative Assistance
Jay S.
Owner
Reviewers indicate that QuickBooks Online's income and balance sheet capabilities provide valuable insights into their business's financial health. They appreciate the user-friendly layout for tracking income, expenses, assets, and liabilities. Users highlight the ability to generate balance sheets and income statements with just a few clicks, and the integration with other accounting systems. They find it helpful for making informed financial decisions, ensuring transparency, and simplifying financial analysis for budgeting and grant applications. Of the 202 QuickBooks Online users who gave detailed accounts of their use of Income & Balance Sheet, 95% rated this feature as important or highly important.
Reviewers highlight QuickBooks Online's robust financial reporting capabilities. They appreciate the wide range of customizable reports, including profit and loss statements, balance sheets, and cash flow statements. Users find these reports essential for tracking financial performance, identifying areas for improvement, and making informed business decisions. They also mention the ease of generating and exporting reports, as well as the ability to compare financial data over different periods. However, some users note limitations in the custom report builder. Of the 260 QuickBooks Online users who gave detailed accounts of their use of Financial Reporting, 95% rated this feature as important or highly important.
See related user reviews
Alissa P.
office manager
Vanessa B.
Bookkeeper
Rachel D.
Development Director
Sara P.
Director of Operations
Reviewers value QuickBooks Online's invoice creation capabilities for their ease of use and customization options. They report that the platform allows for quick and efficient generation of professional-looking invoices, with capabilities like sales tax calculations and discount application. Users appreciate the ability to customize invoice templates with company logos and branding elements. They also highlight the convenience of tracking unpaid transactions and sending invoices directly to clients via email, which helps streamline the billing process. Of the 218 QuickBooks Online users who gave detailed accounts of their use of Invoice Creation, 92% rated this feature as important or highly important.
Reviewers find QuickBooks Online's bank reconciliation capabilities highly useful. They report that the software automatically syncs with bank accounts, categorizes transactions, and matches them with bank records, reducing the time and effort required for reconciliation. Users appreciate the ability to detect errors, monitor deposits, and ensure financial records are accurate and up-to-date. They also mention the convenience of linking bank accounts to QuickBooks, which simplifies the reconciliation process and supports better financial control. Of the 219 QuickBooks Online users who gave detailed accounts of their use of Bank Reconciliation, 92% rated this feature as important or highly important.
Reviewers appreciate QuickBooks Online's billing and invoicing capabilities for their efficiency and automation. They highlight the ease of creating professional invoices, setting up recurring invoices, and accepting online payments. Users find the customization options for invoice templates valuable and report that the software helps streamline revenue collection and track financial transactions. They also mention the integration with other software and the ability to send payment reminders, which facilitates timely payments and improves cash flow management. Of the 263 QuickBooks Online users who gave detailed accounts of their use of Billing & Invoicing, 81% rated this feature as important or highly important.
All QuickBooks Online features
Features rating:
QuickBooks Online alternatives
QuickBooks Online pricing
Pricing plans
Pricing details:
User opinions about QuickBooks Online price and value
Value for money rating:
To see what individual users think of QuickBooks Online's price and value, check out the review snippets below.

Taquina D.
Managing Partner
Alissa P.
office manager
QuickBooks Online integrations (131)
Integrations rated by users
We looked at 8,424 user reviews to identify which products are mentioned as QuickBooks Online integrations and how users feel about them.
Integration rating: 4.6 (65)
Integration rating: 4.3 (54)
“This is what we use for our front end”
Alex W.
Founder
Integration rating: 4.5 (41)
“I am in the process of switching to gusto simply so we can have payroll software that integrates with Connecteam.”
Jazzmine S.
Executive Director
Integration rating: 4.5 (32)
“The integration is very important so we can keep the G/L updated as bills come in and are paid.”
Mateo K.
Controller
Integration rating: 4.2 (25)
“Currently we enter time thru QB time for job costing.”
Bill h.
Controller
Integration rating: 4.6 (23)
QuickBooks Online customer support
What do users say about QuickBooks Online customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of QuickBooks Online customer support.
A limited number of users found QuickBooks Online's customer support team responsive and helpful when resolving issues.
A significant portion of users report slow response times and long waits to reach customer support representatives.
Widely noted by reviewers, support staff often lack sufficient training or expertise to resolve complex problems.
Frequently reported by users, contacting support is cumbersome, with many forced to use chat or email instead of direct phone access.
Support options
Training options
To see what individual users say about QuickBooks Online's customer support, check out the review snippets below.
“Helpful support: QuickBooks offers reliable customer support through various channels, including phone, email, and chat.”
Chrissy T.
Marketing DIrector
“Another drawback is that customer support for Quickbooks Online is disappointing, since the customer service representatives do not respond to queries or issues in a timely manner.”

Stacy-Ann B.
Student(Former Accounts Clerk)
“We've tried to reach out to support with questions and it's taken an unacceptable amount of time to get an email response back, often times without providing any resolution.”

Nicholas B.
Director of Operations
QuickBooks Online FAQs
Q. What is QuickBooks Online used for?
QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform. The software connects accounting, expense management, payments, and payroll, allowing businesses to streamline their operations. QuickBooks Online offers a mobile application for managing business on the go and integrates with multiple third-party platforms.
Q. Does QuickBooks Online support mobile devices?
QuickBooks Online supports the following devices:
iPhone, Android, iPad
Q. What level of support does QuickBooks Online offer?
QuickBooks Online offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
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