WalkMe Features

WalkMe

Transform the User Experience

4.49/5 (52 reviews)

WalkMe Feature Summary

  • Walk-Thrus
  • Analytics
  • In-app guidance
  • Multi language
  • Cross browser support
  • Self Hosted
  • Mobile
  • Chatbot
  • Onboarding
  • Change Management
  • Automation
  • Churn management
  • Analytics
  • Center of Excellence
  • Knowledge base
  • Conversion optimization tools
  • Customer experience management
  • Customer segmentation
  • Enterprise-Class Security
  • Playbooks
  • Activity dashboard
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Event tracking
  • Event triggered actions
  • Filtered views
  • Feedback management
  • Graphical data presentation
  • Lead nurturing
  • Lead management
  • Market segmentation
  • Monitoring
  • Absence management
  • Performance reports
  • Planning tools
  • Preview functionality
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Engagement analytics
  • Real time analytics
  • Visual analytics
  • Process automation

Competitor Feature Comparison

A/B Testing
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Categorization
Asset Library
Asynchronous Learning
Audience Targeting
Behavior Tracking
Built-in LMS
CRM
Certification & Licensing
Churn Management
Client Management
Communication Management
Contact Management
Content Creation
Contextual Guidance
Conversion Tracking
Corporate/Business
Course Management
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Quality Control
Data Synchronization
Document Management
Employee Handbook
Engagement Analytics
Event Tracking
Event Triggered Actions
Feedback Management
In-App Training
Knowledge Base Management
Knowledge Management
Launch Management
Lead Management
Lead Nurturing
Learning Management
Learning Paths/Tracks
Leave Tracking
Live Chat
Mentorship
Mobile Access
Mobile Learning
Modeling & Simulation
Monitoring
Multi-Channel Data Collection
Multi-Language
Orientation Workflow Management
Performance Metrics
Planning Tools
Predictive Analytics
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
SCORM Compliance
Search/Filter
Self Service Portal
Self Service Tools
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Task Management
Training Companies
Training Management
Trend Analysis
User Onboarding
Virtual Assistant
Visitor Tracking
Visual Analytics
Workflow Management
Learn moreCompare App
A/B Testing
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Categorization
Asset Library
Asynchronous Learning
Audience Targeting
Behavior Tracking
Built-in LMS
CRM
Certification & Licensing
Churn Management
Client Management
Communication Management
Contact Management
Content Creation
Contextual Guidance
Conversion Tracking
Corporate/Business
Course Management
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Quality Control
Data Synchronization
Document Management
Employee Handbook
Engagement Analytics
Event Tracking
Event Triggered Actions
Feedback Management
In-App Training
Knowledge Base Management
Knowledge Management
Launch Management
Lead Management
Lead Nurturing
Learning Management
Learning Paths/Tracks
Leave Tracking
Live Chat
Mentorship
Mobile Access
Mobile Learning
Modeling & Simulation
Monitoring
Multi-Channel Data Collection
Multi-Language
Orientation Workflow Management
Performance Metrics
Planning Tools
Predictive Analytics
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
SCORM Compliance
Search/Filter
Self Service Portal
Self Service Tools
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Task Management
Training Companies
Training Management
Trend Analysis
User Onboarding
Virtual Assistant
Visitor Tracking
Visual Analytics
Workflow Management
Visit WebsiteCompare App
A/B Testing
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Categorization
Asset Library
Asynchronous Learning
Audience Targeting
Behavior Tracking
Built-in LMS
CRM
Certification & Licensing
Churn Management
Client Management
Communication Management
Contact Management
Content Creation
Contextual Guidance
Conversion Tracking
Corporate/Business
Course Management
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Quality Control
Data Synchronization
Document Management
Employee Handbook
Engagement Analytics
Event Tracking
Event Triggered Actions
Feedback Management
In-App Training
Knowledge Base Management
Knowledge Management
Launch Management
Lead Management
Lead Nurturing
Learning Management
Learning Paths/Tracks
Leave Tracking
Live Chat
Mentorship
Mobile Access
Mobile Learning
Modeling & Simulation
Monitoring
Multi-Channel Data Collection
Multi-Language
Orientation Workflow Management
Performance Metrics
Planning Tools
Predictive Analytics
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
SCORM Compliance
Search/Filter
Self Service Portal
Self Service Tools
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Task Management
Training Companies
Training Management
Trend Analysis
User Onboarding
Virtual Assistant
Visitor Tracking
Visual Analytics
Workflow Management
Learn moreCompare App

WalkMe Feature Reviews

25 reviewers had the following to say about WalkMe's features:

clinton b.

Good idea, has some improvements coming

2018-10-04

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Pros

Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

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Vince P.

WalkMe Review

2017-09-08

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Pros

Easy-to-use dashboard. I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Cons

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Harrison B.

The premier walk-through software

2016-08-29

Pros

Connecting customers with resources feels very rewarding for both parties involved.

Cons

Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10

Recommendations to others considering WalkMe

What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

Source: Software Advice
Helpful?   Yes   No
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John K.

Expensive but useful

2017-09-15

Pros

Helps with change management in our ui.

Cons

Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Saved us money on staff costs

2019-12-26

43% savings in CSR team costs lead to the management team being very happy with this little tool.

Pros

Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

Cons

The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Rachel M.

Lots of flexibility.

2019-02-22

Takes a little time to learn, but very effective.

Pros

There are endless ways in which you can get users engaged with your platform.

Cons

The reporting. There's a lot you can learn from it, but I'd like to see some more detail about how long people spent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Cody H.

Costly but very powerful tool!

2020-03-12

WalkMe was used to create call outs and on-boarding materials for a SAAS platform, link to documentation, and help increase utilization of product features, in addition to utilizing NPS data gathering.

Pros

WalkMe is an incredibly powerful tool that allows deep integration with your website or software.

Cons

This product is very costly, putting it out of reach for most small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nemyee F.

It helps to attract our customers to our website

2018-05-11

Pros

We love the fact of creating videos for our software and their customer service is amazing, very proactive people.

Cons

Not always but it gets hard to record some of the clicks, we have reported it to customer service and they solve it immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for taking the time to write this review, Nemyee! It¿s great to know that your WalkMe experience has been positive one. We¿re really proud to hear that our all-star Support Team has been able to solve issues promptly. We hope to connect with you on the WalkMe Customer Community! Thanks again, Nemyee.

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Anonymous
(Farming company, 201-500 employees)

WalkMe Review from a User

2019-09-20

Pros

If the time is taken to build out processes then it will make data entry from an employee easier.

Cons

If there is no one to dedicate their time to building out processes then it will take forever to get done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 11-50 employees)

WalkMe Review

2019-10-16

Was good but we could not afford there best pricing

Pros

The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons

Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Digital Adoption with Walkme

2021-02-09

Pros

It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item.

Cons

the only con is that we cannot host any resources like videos and documents, we can only add their private links.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1001-5000 employees)

Great for Product Walk-throughs, Mistaken as Instructional Tool

2018-10-17

Pros

Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on.

Cons

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review!

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Anonymous
(Computer Software company, 51-200 employees)

Top tool for creating interactive user onboarding

2019-02-18

Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu.

Pros

With new Smart Walk-Thrus it is easier than ever to create a desired flow.

Cons

So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Extremely robust platform for digital adoption

2018-12-20

Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pros

In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product.

Cons

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!

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Daniel C.

Great way to onboard and build retention

2018-06-01

Pros

WalkMe is such a cool tool to take your customers down the path to success.

Cons

The only thing is that because there are so many options, it sometimes takes time to learn all the bells and whistles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that our platform has helped onboard your users and improve retention. WalkMe is a a very powerful tool and we¿ve designed our customer resources, like University, Community and Playbooks, to provide you with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We are glad that our team has been helpful, and we are grateful for your partnership!

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Jenn F.

Good experience overall with WalkMe

2018-12-19

Pros

I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything.

Cons

Updates to our platform's UI would often break a step in the smart walkthroughs so frequent maintenance was required to keep everything working.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for your feedback on your WalkMe experience, Jenn. It's great to hear that our Digital Adoption Platform helped your users navigate around your platform. You'll be happy to know that we've made significant strides to improve the way smart walk-thru's function, and ultimately adapt to UI updates within the given application. If you need any additional information on this, please email community@walkme.com! Thanks again, Jenn!

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Anonymous
( company, 51-200 employees)

Ironically, it's incredibly hard to use their product

2018-07-12

Pros

We found it the most powerful in the market from a feature standpoint.

Cons

WalkMe is a software that makes it easy to show visitors how to use any product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you.

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Olivia B.

WalkMe is a great tool for business!

2018-12-20

Their communication is great, I get help when I need it, and they are releasing new features that improve the use of the tools. It's made training new customers easy and is a great support tool!

Pros

I like all the options there are when building with WalkMe. The options allow you to build in a way that makes sense for your website.

Cons

Sometimes things that were built will randomly stop working. This is typical with most software but can be annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you for your positive feedback on your WalkMe experience, Olivia. We¿re glad to hear that our Digital Adoption Platform has helped train your customers and offer them step-by-step support within your application. We're also really proud to hear that you think so highly of our Support and Customer Success team's. You'll be happy to know that WalkMe has made significant strides to prevent walk-thru errors, and if one occurs our support team is available 24/7. We look forward to continuing our conversations in the Customer Community! Thanks again, Olivia.

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Alison O.

Walkme Review

2016-12-06

Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions.

Pros

Easy to install and great for new beginners

Cons

Lots of set up required on the back end and if you move fields around, won't capture those changes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering WalkMe

Would definitely recommend!

Source: Capterra
Helpful?   Yes   No
Read more
Deirdre G.

Great work tool

2018-05-11

Pros

It's a great tool when you're not sure on how to get through a call situation.

Cons

When I transfer a call, it repeats the questions after the transfer is complete. I'd like a cancel button to stop it.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Our tool for product intros - requires a lot of time to set up!

2017-11-14

Pros

Provides a good UX to build and design your walkthroughs and announcements.

Cons

Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Darrus L.

WalkMe - Performs as advertised

2017-11-09

Pros

Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use.

Cons

Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rick M.

So many cool potential uses!

2018-02-20

It allows us to help our customers understand our complicated application process on our website.

Pros

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform.

Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

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Aaron G.

WalkMe is great for digital adoption - bringing software end users up to speed

2019-08-06

Very happy with this software. The WalkMe support team was also amazing!

Pros

We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive.

Cons

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Girivaru T.

Excellent Product Walkthrough tool

2018-10-29

Great tool with plethora of features to increase product adoption, solve onboarding issues

Pros

It has immense features that helps you build walkthroughs, onboarding lists and tool tips.

Cons

It is difficult to navigate and discover items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WalkMe


Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform.

We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru.

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