getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Service Desk Software

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

83 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Atera logo

Atera

Cloud and mobile-based IT management platform with AI

visit website
Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard.

Read more about Atera

Users also considered
SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

visit website
SysAid is the most advanced AI-Powered Service Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

visit website
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

Read more about Vision Helpdesk

Users also considered
OpenText ZENworks Service Desk logo

OpenText ZENworks Service Desk

(0)

Cloud-based service desk platform

learn more
ZENworks Service Desk is a comprehensive IT service management solution that streamlines and automates IT service operations. It is designed to help IT organizations deliver high-quality services to their users while reducing the overall cost of service delivery. With ZENworks Service Desk, users can easily submit and track their service requests, while IT teams can manage and prioritize incidents, problems, and changes.

Read more about OpenText ZENworks Service Desk

Users also considered
Deepser logo

Deepser

IT service desk, CRM, and asset management software

learn more
Efficiently manage customer support, optimizing the use of company resources and saving time. Easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, modular and scalable.

Read more about Deepser

Users also considered
Cyferd logo

Cyferd

No code platform for developers

learn more
Cyferd is a no-code platform designed to help businesses build smart, scalable, and flexible applications in the cloud. Teams can Automate tasks with data workflows to improve productivity. It enables managers to share data across applications to better understand data and relationships.

Read more about Cyferd

Users also considered
Neoforce logo

Neoforce

Streamline Teamwork & Customer Service with Neoforce

learn more
Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

Read more about Neoforce

Users also considered
ChangeGear logo

ChangeGear

Comprehensive change and service management.

learn more
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Read more about ChangeGear

Users also considered
Computicate PSA logo

Computicate PSA

Integrated business management and PSA solution

learn more
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more.

Read more about Computicate PSA

Users also considered
ServiceTonic logo

ServiceTonic

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
NetkaQuartz Service Desk X logo

NetkaQuartz Service Desk X

(0)

Cloud-based service desk solution for IT professionals.

learn more
NetkaQuartz Service Desk X (NSDX) is a suite of ITIL service management tools designed to help IT professionals deliver services. The platform streamlines workflows and provides the necessary tools to handle service requests of varying complexity, enabling teams to deliver exceptional results across diverse IT needs. NSDX incorporates essential features including incident management, change enablement, knowledge management, problem management, and more.

Read more about NetkaQuartz Service Desk X

Users also considered
Unifize logo

Unifize

Collaboration software

learn more
Unifize is a cloud-based collaboration software that helps bring people, processes and data into one collaborative platform that looks and feels like a simple chat app. Infinitely configurable to processes using a drag-and-drop builder.

Read more about Unifize

Users also considered
Helpdesk 365 logo

Helpdesk 365

SharePoint IT Ticketing System for Microsoft 365

learn more
Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered
Alemba Service Manager logo

Alemba Service Manager

ASM automates your ITSM with a no code workflow engine

learn more
Alemba Service Manager's Service Desk functionality centralizes incident resolution, request management, and self-service portals, enhancing efficiency, reducing response times, and improving user satisfaction through streamlined communication and automated workflows.

Read more about Alemba Service Manager

Users also considered
Summit logo

Summit

The future of IT service management begins with AI.

learn more
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Read more about Summit

Users also considered
Managed Service Providers (MSPs) logo

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

learn more
Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

Read more about Managed Service Providers (MSPs)

Users also considered
Issuetrak logo

Issuetrak

Issue tracking and workflow automation platform

learn more
Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Virima logo

Virima

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
Jetdocs logo

Jetdocs

Collaborative ticketing workflows for your internal teams

learn more
Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

Read more about Jetdocs

Users also considered
Nexoid logo

Nexoid

Nexoid: Your Key to Affordable, Adaptable, Evolving ERP

learn more
The future of ERP. Adaptable, affordable, AI-powered. Complete code transparency meets exceptional speed & performance. AWS-backed for security and scalability. Pay-as-you-go plans, automation workflows, and seamless third-party integration.

Read more about Nexoid

Users also considered

Popular service desk comparisons

Zendesk Suite logo
Freshdesk logo
Zendesk SuitevsFreshdesk
Freshdesk logo
Zendesk Suite logo
FreshdeskvsZendesk Suite
Zoho Desk logo
Zendesk Suite logo
Zoho DeskvsZendesk Suite
LiveAgent logo
Zendesk Suite logo
LiveAgentvsZendesk Suite
Intercom logo
Zendesk Suite logo
IntercomvsZendesk Suite
Bitrix24 logo
Zoho CRM logo
Bitrix24vsZoho CRM
TeamSupport logo
Zendesk Suite logo
TeamSupportvsZendesk Suite
JIRA Service Management logo
Zendesk Suite logo
JIRA Service ManagementvsZendesk Suite
Freshservice logo
Zendesk Suite logo
FreshservicevsZendesk Suite