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SharpSpring Reviews

Reviews summary

Pros

We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it.

Gina T.

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My experience has been very positive - the support team is great. We have our proactive account manager who we have the option to meet with monthly.

Warwick K.

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It's been a super easy add on to our services since the tool is so robust and we have another revenue opportunity through various ways we can service our clients with the software.

Mindy T.

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Cons

Visitor ID: This really sucks, they cant ban ISP's from their side, no country wise traffic, this is really a useless feature.

Madhu r.

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I disliked little about the software, and only heard complaints that were minor, such as, bringing back a coders view for the emails templates.

Salvador T.

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I highly dislike the recent shift in having clients pay for their own accounts with separate billing.

Kate I.

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Overall rating

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684 reviews

recommended

Overall Rating

Sharpspring for the win--Top quality marketing software for a decent price

Reviewed 7 months ago

Overall Rating

Simply the best automation software out there!

Reviewed 6 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SharpSpring makes my life easier.

Reviewed a month ago

It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.

Pros

The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.

Cons

The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Tool - “Functional Middle Market Software”

Reviewed 3 months ago

They really help to centralize all our clients, CRM, Email marketing, Lead scoring, Landing page builder, marketing automarion, slaes analytics in one place.

Pros

We keep on being intrigued with all the Sharpspring has to bring to the table. They are really here to help organizations like us. I love utilizing this product consistently and utilizing it to deal with my leads. As a sales rep, it is trying to discover a CRM that really works for you, not where you need to work for it. I like the convenience with the kanban sheets just as the advertising computerization for dribble crusades.

Cons

By now never saw something that came in mind right now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer Beware - Don't Believe the Hype

Reviewed 3 months ago

Other functionality gaps: 1. No sequencing on emails. 2. No video integration into mass email or individual email. 3. Socia Media Management Tool - They don't have Instagram give you some story about how they got in the tool after Insta was acquired by FB and NOBODY else (which is flat out wrong) has Insta integration into their scheduling platform. 4. Content Library - So they have a max size file,...

Pros

The only pro to this product is the pricing is enticing. The margin for an agency is solid. Customer support is good buyer beware you will get to know them very well even for creating the simplest of tasks! CRM - In each contact, you can see all the touchpoints in a timeline.

Cons

The worst marketing automation and CRM tool that I've ever deployed, company lacks integrity. It's the 2nd time I fell into the SharpSpring trap, the product looks good in the demo but has significant gaps. 1. Agency Billing Model - They want to bill your clients and then bill you 30-days later, it's very confusing. 2. Forms - Horrible still CSS, dealing with coding your forms, takes forever, each...

Vendor response

Hi Dennis, Thank you for taking the time to share your experience with SharpSpring. We never take losing a partner lightly. We truly appreciate the feedback you shared with our Customer Success managers. We will use your feedback to continue to improve our resources for our agency partners. If you'd be open to sharing any additional feedback please email us at feedback@sharpspring.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great software alternative to Marketo or Pardot

Reviewed 2 months ago

It's a great platform overall. Expect great customer support, but also plan for a lot of time setting up automation workflows and action groups. But the tool will do what you need it to do, and then some.

Pros

The biggest plus is its affordability - all the features you need at a price that is accessible. It has all the core functions one needs in a marketing automation platform, with a powerful sales pipeline and lead management component that provides an exceptional, integrated experience. Added bonuses are chatbox and book-time features included in the price, and the ability to sync Outlook emails to a contact's record. Lead scoring

Cons

The email editor can be a bit clunky and formatting copy and layouts can be finicky. The email previewer can be cumbersome. Visual workflows can be arduous to make

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Functional and Affordable Platform for My Small Agency!

Reviewed 3 months ago

Sharpspring has been incredibly helpful in allowing our small team to connect with leads, follow up on project prospects, organize our communications, and so much more. It allows us to accomplish a lot more for our clients, and to land more profitable projects, because we are able to take the day-to-day of marketing communication off the table, and let SharpSpring handle it! It's also been a game-changer for our B2C clients, who are able to personalize and segment their marketing efforts to specific customers, and have seen great growth in engagement and revenue!

Pros

When choosing a marketing automation platform for my agency, I knew I wanted something robust and customizable. I'm very hands on, and I don't like being constrained by the limitations of drag-and-drop editors or controlled interfaces. I want to be able to tailor my tools exactly to each client I work with, without compromising on functionality or efficiency. That's why SharpSpring has been a perfect fit for me! Not only is it affordable for a small agency like mine, who works with small businesses, but it's extremely powerful, and capable of executing any strategy my team or my clients require. The most complete and functional marketing automation platform out there!

Cons

Because of the large range of features, it can be a little intimidating to learn for some. But the onboarding team does a great job of walking you through implementation and getting you set up for success! Our agency focuses a lot on providing social media and content marketing services to our clients, and the SharpSpring content calendar is definitely not as robust or streamlined as some other platforms...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SharpSpring is the Best of the Best

Reviewed a year ago

My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.

Pros

I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Cons

In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sharpspring is the best marketing automation tool for little, medium and big business.

Reviewed 3 months ago

Overall Sharpspring is the best marketing automation and CRM software I used so far. It outperforms any other software I know and worked.

Pros

Sharpspring has an easy interface and do a great integration between marketing automation and CRM, helping these teams to work without any gaps, fully integrated. Reports are very easy to generate and personalize.

Cons

The Email designer and Landing Pages Designer is not the ideal yet, is a little difficult to use. Other problem is the incapacity to separate invoices and charges to my clients in Brasil. I need to receive from my clients separately and pay for all Sharpspring licences.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Marketing Automation - at a fraction of the cost of Hubspot

Reviewed 3 months ago

I'm enjoying using it as being able to do everything in one platform makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages etc...

Pros

The ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process. There is a ton of features to engage users and build your audience, you just need to spend time and be open to exploring ideas. Implementing dynamic content which changes depending on the customer persona is cool. The support team always reply same day, there is online chat (US times) too.

Cons

There are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again. Strangely the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages. Thinks like buttons for GDPR can't currently be customised which looks odd. Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere. Just needs to have someone invest some time to deal with all these issues and implement a decent upgrade. Generally, all very minor things but stacked up can provide a bit more challenging onboarding process than what it needs to be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceeded All Expectations

Reviewed 3 months ago

When we joined SharpSpring, I had long conversations with my rep and told them what I needed and what I was looking for. He walked me through every step, helped when I needed it, and the final product was exactly what I needed. They even helped our IT guys and integrating the forms on our website.

Pros

We have never regretted joining forces with SharpSpring! We decided on SharpSpring after leaving one of their very expensive competitors. Basically SS did everything we needed them to do and more. The customer service of our account reps are outstanding. They helped us create some things that were never done before. Love the workflows on the forms.

Cons

There really isn't that much not to like about SharpSpring. So far they have met every need for me and my team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product with a good cost benefit ratio and a great support

Reviewed 3 months ago

My overall experience is really good. I like to work with the product and the people at sharpspring.

Pros

Sharpspring has a really fast and great support team. The Suite has many features and i like that all Tools that you need are combined in one Suite

Cons

the translation (german) in the backend is not good. the default context of the chatbots (system-side text modules) switch from german to english although the conversation with the users is in german

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best platform for marketing and sales automation

Reviewed 2 months ago

I recommend it because it is a complete platform. Impeccable support and help and a lot in the growth of my clients' business

Pros

You can synchronize the sales team with the marketing team using only one software.

Cons

The interface needs to improve, my clients take a little time to understand the flow of the tool

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Used as point solution with all the potential of an enterprise platform

Reviewed 3 months ago

The interaction with customers has improved a lot since we started using SharpSpring's marketing automation, we have a better vision of the various client profiles that we've interaction with, and we've been able to focus on every single one of them with a more mindful approach. The chatbot helped to get more leads because we discovered that visitors feel more open to sharing their lead information with a more dynamic tool than a form per example.

Pros

It has a lot of features and they keep adding new ones. From only one platform I'm able to keep track of my client's websites, create the forms, and manage the submissions, leads can schedule meetings with specialists without having to wait (or to interact with another human being) and I can keep track of everything with the help of the Life of the Lead. The automations available are a big deal as well, everybody in the team is aware of their responsibilities and the platform helps them never forget to follow-up.

Cons

The email builder could use some improvements, maybe something more intuitive, more templates, more flexibility while making changes. Also, de contact manager is still kinda coarse, should work more like a database and not only as a display, it could be more flexible. And allow to bulk-import contacts with no emails could be huge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SharpSpring is a Gamechanger for Campaign Tracking

Reviewed 7 months ago

SharpSpring has been a successful decision for our agency since we got it in 2017. Within the first month it was making a huge positive difference for us and our clients. Their support has been a big part of our success with it and it continues to be an essential part of our digital marketing offering.

Pros

The biggest benefit of SharpSpring is having visibility into the leads we generate. In the past we could see impressions and clicks and website visits from our campaigns. Now we are seeing the actual leads and being able to follow activity after the initial contact. The added visibility has been an absolute game changer in the value we can provide our clients. I really like the Life of the Lead feature...

Cons

It takes quite a bit of effort to get up to speed on SharpSpring as there are a lot of moving parts. But their support is great and always gets back to us quickly and efficiently to keep us on track.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Functional Middle Market Software

Reviewed 7 months ago

Overall, I'm very happy with my expereince with SharpSpring. I think it is a functional tool that is easy to use and it feels good to have check lists and to do's that are easy to set up. I like using this software.

Pros

I love using this software on a daily basis and using it to manage my leads. As a salesperson, it is challenging to find a CRM that actually works for you, not where you have to work for it. I like the ease of use with the kanban boards as well as the marketing automation for drip campaigns.

Cons

The mobile app is inoperable and not relevant. Sometimes the search feature is challenging to use- sometimes you need to use the companies name, sometimes you have to use the contacts name. When working in the drip campaigns you have to be really specific about which dates you select.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Marketing Automation Software Alternative for Agencies

Reviewed 7 months ago

The onboarding experience was easy and helpful. They helped convert our old database into ready to import SharpSpring csv. Once we were onboarded the team helped us implement other features. As previously stated, their live chat and support is so far unmatched by any other CRM tool i've used.

Pros

The software is easy to use and is constantly being updated with new features. Within our first year of using the tool, at least 4 new features were rolled out, all of which were useful. Their live support is great. They are thorough and they followup. There have been several instances where the team has followed up after the fact to check in and see if additional support was needed

Cons

I would love more training. The videos are good and useful, but would love more virtual webinars or if being a partner allowed for more 1-on-1 type training. I also wish some of the CRM fields had more customization instead of being default/standard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Comprehensive Marketing Automation Software

Reviewed 8 months ago

SharpSPring has been a massive help to our business. We are agency partners and we have grown our business by using the software and demonstrating the power of the software to others. SharpSpring themselves are always looking to improve the software and often realse new features or updates which improve the overall experience. They are constantly evolving and I like that. It's what is needed to keep at the forefront of today's marketing.

Pros

SharpSpring has a comprehensive range of tools to help you get the most from Marketing Automation. It integrates with your website easily and can track visitors to your site from all your differing campaigns. The tools are easy to use, once you have been through the training and can be manipulated to work together to suit your business. Delivering insights and analytics to help you tweak your marketing and increase your ROI.

Cons

The software is comprehensive, so there is a learning curve. You can get started easily with it, but you have to continue to learn to get the real powerful insights from it. Setting up takes quite a lot of tweaking to get the results you need, but it is simple and powerful to use and delivers results right from the get go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impressive product, exceptional value

Reviewed 8 months ago

I'm not spending as much time connecting tools and I'm spending way more time defining and executing strategies. I'm creating a robust customer engagement strategy that is inclusive of sales and marketing. I'm solving the problem of identifying content that the consumer truly wants and needs to convert.

Pros

First, fantastic price. Personalization can drive amazing results. SharpSpring gives you a solid set of tools that all communicate with each other flawlessly and for an exceptional value. It's a sophisticated tool with a lot of depth, but the certifications, demos, videos, tools, customer service all make it very easy to use. Just when I think I've figured out the edge of the depth on the tool, I realize there's another level. The automation is top notch. The ability to track so many actions, behaviors and then to take action to help the customer go further along the funnel. It fulfills the needs of so many other tools - HootSuite, Sprout, Calendly, Mailchimp, CRM, Sales CRM, TypeForm, and WhoIsVisiting (to name a few).

Cons

Not a lot so far. I'll always take more templates, pre-made content. Don't get me wrong, it has content, but the more the merrier.Billing can be a little confusing, but I know they have an update coming very soon. In fact, I just received an update email about it. I'd love to see more progress on the SharpSpring iOS app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sharpspring for the win--Top quality marketing software for a decent price

Reviewed 9 months ago

We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.

Pros

Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.

Cons

The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best ROI for Small Medium Sized Business

Reviewed 9 months ago

We are one of the earliest SharpSpring agencies and users. We selected SharpSpring for its price/performance for SMB companies. We have worked extensively with HubSpot, Marketo, Pardot and others - but for small businesses, it is hard to beat the full-stack solution and feature set in SharpSpring.

Pros

Complete integrated tech stack for marketing and sales that includes the core functionality a business needs to execute full-funnel marketing and sales campaigns and manage the sales pipeline.

Cons

SmartMail provides 1:1 direct IMAP email, but it would be nice if there was a sales-driven email automation feature for low volume 1:1 emails to prospects.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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De las mejores herramientas de Marketing automático para la venta B2B Industrial

Reviewed 9 months ago

Muy positiva, estamos muy contentos con la plataforma, es muy completa y está orientada a realizar actividades comerciales con los clientes, mezcla muy bien la actividad de marketing con ventas.

Pros

Lead Scoring, Visitor ID, Automatizaciones, lo bien que están alineados la parte de ventas y marketing, el media center me encanta

Cons

Deben mejorar los filtros de campos personalizados para oportunidades, es un poco molesto tener que exportar a una Excel para poder hacer filtros y tomar decisiones. El proceso de facturación de los clientes de la agencia, España es diferente a USA, no están acostumbrados a pagar con tarjeta de crédito este tipo de importe por separado, trabajan mejor con trasnferencia bancaria Los onboarding deben ser más profundos y ayudar a las agencias de marketing a saber usar mejor la herramienta, nosotros hemos dedicado muchas horas a aprender como usarla y cuánto mejor la usamos es más fácil venderla. El crecimiento de nuevos clientes que usan la plataforma depende de lo bien que le enseñemos a usarla y para ello, debemos convertir a mi equipo en expertos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SharpSpring is full featured, low price, and amazing tech and account support

Reviewed 10 months ago

I've helped a number of businesses drive revenue with this software and it always drives more revenue for them. Of course, you have to understand how marketing automation works (I teach it at a local business school) and how to use the software correctly but there is a ton of documentation and how-to videos and when that fails, there's always a support person to walk you though whatever you're trying to do and they stick with you. My "customer success manager" will even get on the phone with a prospective client and help with a demo. Just a great company

Pros

I love the way the tracking is displayed on a timeline so you can see everywhere a prospect went. The built-in CRM and sales funnel pics up where the marketing funnel leaves off and keeps the automation going during and after the sale to upset and resell. The new retargeting and (soon to be) advertising feature is amazing, not only retargeting your visitors but it finds similar customers to target....

Cons

No complaints at all. The learning curve wasn't very steep and the price is right. They even have evening support hours.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sharpspring a CRM and Marketing Automation in continuously growing

Reviewed a year ago

You can create your forms into the platform and connect them between your web page, facebook and also the landingpages that you create in Sharpspring. The software lend you to ponderate leads to get closer people who is easier to win an opportunity and to give more importance to leads who are loosing interest in our products. The platform gives you feedback about which pages of your website have more...

Pros

It is a platform that cover the manage of the commercial proccess and the use of information from the salers, this feed our Marketing Strategies and give us a continous improvement. Is easy to share tools between commercial and marketing teams about new campaings and we can obtain all the data to support, if a campaing was succesfully with a ROI that has the detail of each lead, opportunity and sales earned.

Cons

There is not automation proccess to include automatically changes in account's flelds. Sharpspring is working constantly in improving features, that is why we do not worry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Secret Weapon

Reviewed a year ago

I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.

Pros

For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Cons

Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Economical and POWERFUL Marketing Automation Solution

Reviewed a year ago

SharpSpring is a great tool and I have been so pleased with the automation and resources I have at my fingertips. The have great new features coming out all the time and their customer service and team members are always so helpful and enjoyable to talk to.

Pros

All the marketing automation is incredible and so easy to use. We have been using the chatbot feature and love it! It is easy to set up and we have it integrated with Slack to make the ability to manage it simple. The email automation and workflow automation makes me day to day job so easy as well. I can set up new prospects in my sales workflow and they get moved down my funnel with just automation. It saves me a ton of time.

Cons

I love SharpSpring but the overall user interface is not the most beautifully designed one. However, I am getting so many features and resources for an incredible price that this is not a big issue at all. And it really isn't that bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A lucrative alternative to other marketing automation platforms.

Reviewed a year ago

We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.

Pros

The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot. The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).

Cons

We haven't found a use for the content calendar function, compared to other methods we use. Lead scoring could be improved.

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