SharpSpring Reviews

SharpSpring

Affordable marketing automation for all business sizes

4.49/5 (579 reviews)

Pros
  • We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it.Gina T.Read the full review
  • My experience has been very positive - the support team is great. We have our proactive account manager who we have the option to meet with monthly.Warwick K.Read the full review
  • It's been a super easy add on to our services since the tool is so robust and we have another revenue opportunity through various ways we can service our clients with the software.Mindy T.Read the full review
Cons
  • Visitor ID: This really sucks, they cant ban ISP's from their side, no country wise traffic, this is really a useless feature.Madhu r.Read the full review
  • I disliked little about the software, and only heard complaints that were minor, such as, bringing back a coders view for the emails templates.Salvador T.Read the full review
  • We have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office.Alexa C.Read the full review
94%
recommended this to a friend or a colleague
Tom Mulhern

Sharp Spring - A great email marketing tool and more!

Used daily for 1-2 years
Reviewed 2020-03-03
Review Source: Capterra

SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs. It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.

Pros
SharpSpring is a great tool for small to mid range companies looking to build email marketing campaigns. It has great templates which allow you to create emails that look great and are functional sales tools. There are also great automation tools for drip campaigns and re-targeting.

Cons
The visual email builder can be finicky at times, resulting in editing directly in the code. If you are unfamiliar or uncomfortable formatting HTML code it can be overwhelming. Also, the social media tools are weak. It would be nice if I could schedule and post content directly from SharpSpring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brooks Manley

A powerful platform, but still has a long way to go

Used daily for 6-12 months
Reviewed 2019-11-20
Review Source: Capterra

We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.

Pros
My favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.

Cons
Though it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great – but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ryan Carey

Economical and POWERFUL Marketing Automation Solution

Used daily for 2+ years
Reviewed 2020-04-29
Review Source: Capterra

SharpSpring is a great tool and I have been so pleased with the automation and resources I have at my fingertips. The have great new features coming out all the time and their customer service and team members are always so helpful and enjoyable to talk to.

Pros
All the marketing automation is incredible and so easy to use. We have been using the chatbot feature and love it! It is easy to set up and we have it integrated with Slack to make the ability to manage it simple. The email automation and workflow automation makes me day to day job so easy as well. I can set up new prospects in my sales workflow and they get moved down my funnel with just automation. It saves me a ton of time.

Cons
I love SharpSpring but the overall user interface is not the most beautifully designed one. However, I am getting so many features and resources for an incredible price that this is not a big issue at all. And it really isn't that bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexa Connelly

BE ADVISED!

Used daily for 1-2 years
Reviewed 2020-01-30
Review Source: Capterra

We have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office. After we signed the contract, they said that that would not happen, we had to show them that the contracted stated it but then they did not send someone for training for 2 months. Then whenever I would need help fixing something, they'd charge for every little bit of help I needed and sometimes didn't even respond. The straw that broke the camels back is when they implemented a new billing feature where clients would have no option but to bill their clients through Sharpspring to keep the program. We use a different billing system so this would not work for us. We went to cancel our account because of this but they said we have give 30 days notice to cancel, so, even though it was their fault we couldn't access our account, we still have to pay for another month before canceling.

Pros
Being able to send out emails The automation tools Forms Landing Pages

Cons
Customer service was not quick and sometimes just never responded. All of the sudden they implemented a new billing rule where you have to bill your clients through Sharpspring or they won't let you use any of your account. You have to give them 30 days notice before closing your account even if you're not able to use any of their features because of their new billing update The cost is exceptionally high compared to others such as Pathways (who we're moving to next)

Response from SharpSpring


Hi, Alexa. We're so sorry to hear that you've had a less than wonderful experience with SharpSpring. We'd really appreciate the opportunity to make things right and collect further feedback on what we can do to be better in the future. Your Account Manager will be reaching out to you but if you'd be willing to share more about your experience, please email us at feedback@sharpspring.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Wally David

1/3 the cost of other comparable platforms - but you get what you pay for.

Used daily for 1-2 years
Reviewed 2020-02-27
Review Source: Capterra

No where near as feature rich as HubSpot - but a way better upgrade to MailChmp.

Pros
Pretty easy to figure out, if you're just using it as a glorified email marketing list building and automation tool. Drag and drop email template manager is easy to use. So is the visual automation builder. Forms can be customized and embedded on websites easily to capture lead information. Out of the box stuff is pretty simple, but you can always get to the CSS to customize everything if you're a developer and want a deeper dive.

Cons
Support has become horrible since launch. You can never get anyone on the phone, it's become a call back system. If you're an agency and managing client accounts, usually you need help immediately, not by end of day or via a random email. Their billing platform is absolutely ridiculous. They bill your clients directly, and not the agency using the platform saying that the client is the end user, not the agency managing the account. This makes retainer fees or internal billing a nightmare. You'll also have to talk your client into putting their banking routing numbers into a platform they don't understand. If you manage SparpSpring on behalf of your client (like they never login) - Good luck selling it. There is no Facebook connect to capture lead information! They keep changing how you export reports by date range. Annoying if you need monthly reports for your client. Sometimes they work, sometimes they move them. The certification videos and courses are currently outdated after a year of feature pushes. Biggest annoyance - lead history. You can view lead history in a timeline, but if a lead fills out a form multiple times requesting different information on different dates, you can not scroll through that history in the contact view, it only updates the leads custom fields with the latest information. You can only export the most recent custom fields too, even though you can still see the history and different information in the lead history timeline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Devin Littlefield

SharpSpring is the Best of the Best

Used daily for 1-2 years
Reviewed 2020-04-22
Review Source: Capterra

My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.

Pros
I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Cons
In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alfredo Gonzalez

SharpSpring a full marketing automation platform everyone

Used daily for 2+ years
Reviewed 2020-04-01
Review Source: Capterra

Our experience with Sharpspring has been very satisfactory, since it gives us control over each client from the moment they are born as a lead until they become a client. has given us to reduce response time to a client and have better control of all actions taken with them through Automation

Pros
Powerful tools for lead generation to pretty good customer management, tons of options to personalize a lot of aspect of the company. very good tools for building email marketing and landing pages with out third parties

Cons
I think one point where sharpspring lose flexibility is on landing page creations, how designer we need more tools for layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chuck Smith

Full-featured marketing automation on a budget

Used daily for 2+ years
Reviewed 2020-02-27
Review Source: Capterra

Prioritizing leads for Salesforce, collecting customer feedback, and better tracking the effectiveness of marketing efforts are the key things we get out of SharpSpring. We are able to collect leads using SharpSpring forms and then deliver them to the right salesperson using their visual workflow tools. We can make lists and campaigns based on ANY criteria in the system, which is super impressive. The Life of the Lead is a revelation: Being able to see all digital interactions of our customers is a complete game-changer for Sales. With Life of the Lead, Sales is more informed and can take on calls armed with the right information to best serve the customer.

Pros
The support is top-notch. They go above and beyond to ensure all questions are answered. If there is a key feature needed in the software, they'll work to make sure that you get that feature or have a workaround. They respond quickly, and they are incredibly knowledgeable. It's hard to list just one thing I like best! It's the most competitively-priced tool on the market... and it's a fraction of the cost of nearly any other marketing automation tool on the market.

Cons
With their constant upgrades, SharpSpring occasionally can be a bit buggy while features get ironed out. Nearly all issues have easy workarounds, and the fixes come fast. It's a minor quibble for a service that is basically as good as it gets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rockefeller Miller

SharpSpring Marketing Automation

Used daily for less than 6 months
Reviewed 2020-02-26
Review Source: Capterra

SharpSpring has a very quick implementation process and is very easy to learn. Within the first 30 days of having SharpSpring we already ran 2 separate email campaigns for 2 separate clients. Their representatives check in with us frequently so we never feel like we're on our own. Our next challenge will be selling SharpSpring to prospects/clients.

Pros
The amazing customer support that is offered. Anytime I have a question I can either look it up myself in their library of resources with tutorials and instructional videos, or I can call their partner support line and speak to a real person who even follows up after the call to make sure all of the needs were met.

Cons
I wish you could edit Life of Lead to be able to put custom events in there. We uploaded a prospect database we had been tracking since 2017 and it had every time we touched a prospect. Unfortunately, once we uploaded this list into SharpSpring we were not able to edit their Life of Lead prior to the upload date. While this is barely an issue, it would be nice to see how long we have been tracking some of these prospects to give us a better prediction at how many touches it takes for a prospect to convert to a customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Mendez-Spera, MS

Amazing Enterprise-level Marketing Automation + Integrated CRM Platform

Used daily for less than 6 months
Reviewed 2020-04-21
Review Source: Capterra

SharpSpring has saved us time and money by bringing together everything we need internally, as well as the needs of our clients, into one platform. Having the ability to dedicate time to only leads that truly show an interest in working with us, as well as, to see that interest with the click of a button is amazing.

Pros
SharpSpring is a game-changer! Getting an all-in-one platform that allows us to go from capturing lead information and behavior all the way through to identifying qualified leads through marketing campaigns is amazing. Having one place for marketing emails, landing pages, social media, blogging, meetings, video chats, and more is almost unheard of. Match that with a really robust CRM that tracks leads, beautifully outlines the life of a lead, and allows you to easily manage the sales pipeline and one-on-one engagements with pre-qualified leads with lead scoring is amazing.

Cons
Seriously, there isn't much negative to say about this platform. The onboarding was amazing, the self-guided trainings were awesome, it's a great platform. The only downside is it's not as "pretty" as some platform, but hey, I'd rather have a functioning product helping me make more money and something pretty to look at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linsey Carbone

My Secret Weapon

Used daily for 1-2 years
Reviewed 2020-05-04
Review Source: Capterra

I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.

Pros
For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Cons
Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Charlie Fashana

A lucrative alternative to other marketing automation platforms.

Used weekly for 6-12 months
Reviewed 2020-04-14
Review Source: Capterra

We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.

Pros
The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot. The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).

Cons
We haven't found a use for the content calendar function, compared to other methods we use. Lead scoring could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris Lawson

Excellent value well functioning marketing automation software

Used daily for 6-12 months
Reviewed 2020-04-02
Review Source: Capterra

The cost savings (literally thousands of pounds) of SharpSpring vs comparable suppliers is significant.. My team also finds the functionality and user experience to be much cleaner, meaning we use more features compared to our previous provider. Overall we are happy we migrated from our previous supplier to SharpSpring

Pros
We moved to SharpSpring from another leading marketing automation software provider and SharpSpring provide 95% of the features for less than half the cost. The software itself is easy to understand and navigate (much easier than our previous system) and the support team are responsive, friendly and helpful. We've been very happy with our migration to SharpSpring and intend to be a user for the foreseeable future. It meets our needs as a specialist life science marketing agency perfectly.

Cons
There are some features that are missing from SharpSpring vs our previous provider, but on balance we felt that either 1. We wouldn't use them 2. We could live without them for the cost savings and other benefits of SharpSpring. Dynamic forms would be great to have, and the analytics sometimes don't match our other analytics software. What I will say is that SharpSpring seem more responsive to requests for new features vs our old provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve Wright

We have embraced the Software to lead our company in communicating with customers and managing sales

Used daily for 1-2 years
Reviewed 2020-03-24
Review Source: Capterra

We didn't realize how slow we were when communicating with customers and how important the speed of communication really is. We now have automations in place that don't let the conversation and engagement drop off.

Pros
Our customers are benefitting as much as we are and it starts with the automated services. We can route inquiries to sales reps faster and continue conversations with customers instantaneously through dynamic messaging.

Cons
We need to understand Sales Optimizer better. It may be a software solution that we don't necessarily fit with, but we still think this is something we can improve with, but right now its a slice of the pie that we struggle with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nancy Hamlet

Sophisticated yet easy-to-use platform

Used daily for 1-2 years
Reviewed 2020-03-10
Review Source: Capterra

I am using SharpSpring across my entire client bases to generate and nurture leads, manage website inquiries and analytics and monitor and post across social media channels.

Pros
While the functionality is extremely powerful, SharpSpring itself is easy-to-use. Like any software, there is an initial training period where you have to get comfortable with the platform, but I found it pretty intuitive, especially after participating in the on-boarding training classes. The best thing about the software is the results it's generating for my clients. Our email marketing campaigns have been extraordinarily successful and the reporting functionality makes it easy to demonstrate these results to our clients.

Cons
I've been very satisfied with the software and don't have any complaints. One wish-list item would be for SharpSpring to integrate with survey tools so I could seamlessly administer campaigns requesting customer feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vikki Baumler, MBA

Easy to use, lots of customization and excellent support

Used daily for 1-2 years
Reviewed 2020-02-19
Review Source: Capterra

We used to have a very simple automated message that sent to all inquiries - and it was the same message regardless of the inquirer or location. Now, we're able to customize the response based on who is inquiring - and the location and send them important brochures and information relative to a specific location. SharpSpring has improved our tracking --moving us from binders stuffed with papers to digital data tied to campaigns. It was a big step for our company and despite early resistance, people are really buying into it now that they are using it.

Pros
The system is easy to use -from training to the online help docs (i.e., self-training) - to the excellent support team, I feel very confident when using the system and making modifications. I know if I can't figure out how to do something I want to do - I can either jump on live chat or call support and someone will happily help me figure it out.

Cons
Reporting capabilities are still growing. They recently launched a new reporting dashboard with canned "custom" reports but I would like the idea to select the variables myself and run a report on my data - including my custom fields. If the fields exist, I'd like to run reports on them. I have figured out, however, that, I can export a lot into excel and create my own reports when needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Busser

SharpSpring Great Platform With Amazing Support

Used daily for less than 6 months
Reviewed 2020-02-18
Review Source: Capterra

Overall the platform is powerful at a great price, and the team at SharpSpring wants you to succeed, and that shows in their support, courses, documentation, and forums. Not only does SharpSpring benefit Right to Evolve internally, but our clients and the work we do see the benefits as well.

Pros
SharpSpring has features to create marketing operations and track those campaigns either manually or automatically. Considering I can tie all the potential avenues of a campaign into one spot and see how users interact with is a great win. At a glance, it is essential to read the data and make the right decisions; SharpSpring brings all the data to one platform. It makes work more enjoyable that we can create a single campaign with a list of contacts, email templates, unique forms, dynamic pages, trackable media, automation, and analytics in one spot. Not to mention, once we create this base campaign and all its numerous pieces, I can then quickly use all the parts as a template to do another or a third, and so on. Making it very efficient over time. SharpSpring has a lot of features, but I am thrilled with our CRM, email marketing, ads, funnels, all in one location. All this and the support team have been top-notch every step of the way. I also like to learn myself, which they provide via courses, updated videos, and documents that my team and I can reference.

Cons
Interface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. No difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jamison Mergens

I used to love SharpSpring (why I left)

Used daily for 1-2 years
Reviewed 2020-01-21
Review Source: Capterra

Strong start, VERY disappointed with recent billing decisions and the rate increase. (Just because you want to buy a company doesn't mean I want to pay for it)

Pros
SharpSpring approached me with a very interesting mailer. It was enough to get my attention and learn who they were and what they did. After they bought my crew lunch and I sat through a presentation I decided to join. The minimum monthly bought me 3 accounts plus a free one for my agency. There are a lot of features in SharpSpring and they appear to be adding more, which is nice. They represent themselves as marketing automation for agencies. They offer a lot of white labeling which is a requirement for me when working with 3rd party softwares.

Cons
Late 2019 it was announced that SS would change their billing policies to require that THEY bill my clients. WAIT, WHAT? You're a whitelabeled SaaS service, why the **** would YOU bill MY clients. That's the opposite of the point. Since I haven't set up my clients in their billing interface they've locked me out of my account. And when I went to cancel they reminded me of the 30 days cancellation notice I'm required to give. OH, AND, they decided to up the rate $75/account. I'm so unhappy with where they're going as a company I can't even consider the new features that they're bringing in.

Response from SharpSpring


Hi Jamison,

Thank you for taking the time to share your experience. Our intent in developing our new billing platform is to get out in front of a change in the tax law that applies to online sales and SaaS products like SharpSpring, Hubspot, SugarCRM, and Salesforce. This billing change is purely based around being tax compliant you are still in full control of your client relationship. We'll never talk to your clients without your knowledge. Our agency partners had 30 days to input their client's billing information but we're sorry if you may have needed more time to complete those steps.

Additionally, SharpSpring is implementing a price increase in February 2020 after 2 years of no price increase. I understand that your account manager will be reaching out to you and we'd really appreciate the opportunity to make things right and collect further feedback. If you'd be willing to share more about your experience in the meantime, you can also email us at feedback@sharpspring.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kevin DeLong

Must have for marketing and sales in growing business

Used daily for less than 6 months
Reviewed 2020-01-14
Review Source: Capterra

I can't speak highly enough for the great staff. I have mentioned them in another part of this review, but they really have been a lifesaver going above and beyond. For example, I am not really comfortable with CSS and wanted a certain form to be two columns. I asked for reference material on how to make it happen. They sent me the materials AND the code to place in my form. AWESOME!!!!!

Pros
Everything you need to grow a business is in one place. The interface is easy to use and very intuitive. However, my favorite part of the company is the awesome support staff! Migrating from another platform, there is always a learning curve and workflow adjustment. If there was something we didn't know how to achieve in SharpSpring their friendly staff would explain with great detail how to get it done and integrate into the workflow we created.

Cons
Their social posting, responding section of the software is still a bit weak and we do utilize another piece of software to get this done, but we remember their software is about the automation and converting leads to customers and it does that very well, so this is an easy area to compromise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amanda Bair

Integrated Marketing and Sales with no hassle

Used daily for 2+ years
Reviewed 2020-01-13
Review Source: Capterra

For the B2B tech startups I serve, who are just getting started with their sales and marketing efforts, SharpSpring is the ideal platform. They change quickly, and it's easy to quickly change the platform to adapt to those pivots and support developing processes.

Pros
1. Customer service is highly responsive. 2. Templates for emails and landing pages are easy to use without design or development expertise. 3. Incredibly easy to customize: add fields, pipelines, dashboards, automations particular to your processes without coding or other specialized knowledge.

Cons
1. Landing page builder is kind of basic. However, new releases come regularly and is probably not a big deal if you have an html developer handy. 2. Integrated social scheduler functionality is a bit basic. 3. If you have significant custom complex report needs, this is not the platform for you. They have great canned reports that any layman can find value in, you can download csv files of many things, and you can customize a dashboard with report "widgets." But not a lot of ability to dig into raw data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Agile tool, great value

Used daily for 6-12 months
Reviewed 2019-10-14
Review Source: Capterra

Our experience with SharpSpring has been positive. Great product, usability, and features. Still, there are areas that could use work, including reporting and segmentation, but overall a very good experience so far.

Pros
Ease-of-use: SharpSpring is very user-friendly and intuitive. It's easy to edit or create an email, set up workflows, and navigate around the platform. Versatile: SharpSpring is an all-in-one tool that you can use for your email program, sales pipeline, CRM, marketing automation, and social media. Customer service: I often frequent the online help center that has a lot of easy-to-understand solutions to many questions that come up. If this doesn't solve the issue, tech support is very responsive and the account management team is also very accommodating.

Cons
Reporting: There are some basic reports that you can pull from the data in SharpSpring, but I would love to see some more robust reporting overall, especially with the sales feature. Aggregated reports across multiple pipelines, for example, would be great to have access to. Customer segmentation: The platform could use a bit more in-depth customer segmentation features. I sometimes feel the list-building is not as intuitive as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rob Thomas

We moved ourselves and our clients over from Hubspot

Used daily for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

The support is always there for us if we need them, but any new feature is introduced with great support materials (how-to guides/videos etc) so the need for my team to refer to them is minimised. The pricing is great when you compare to others with similar functionality and they go from strength to strength.

Pros
Originally it was transparency and pricing that made us move. But since then it's the fact that Sharpspring have continued to develop the platform with great new features (like the inbuilt CRM, Sales Automation and integrated Meeting booking functionality) many of which at no additional cost (unlike Hubspot) that means we continue to use and recommend Sharpspring over any other platform for our SMB clients.

Cons
I would like SMS functionality to be built in as well as email (I appreciate it's not as big in the USA where Sharspring's biggest customer base is) but it's big here in the UK

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Fischer

SharpSpring user for 4+ years

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.

Pros
Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).

Cons
Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrea Sims

Great for an agency, but trying to get clients involved is next to impossible.

Used daily for 1-2 years
Reviewed 2019-01-23
Review Source: Capterra

We joined the SS family mainly as a means of sending automated drip marketing emails on behalf of our clients, which it does well. We also like being able to see the life of every individual lead directly within the program. It lets us know where our strongest leads lie and where we need to do better. All in all, it gets the job done despite the interface headaches we frequently encounter.

Pros
There are a lot of features. Almost too many, actually. I can't imagine a company that could possibly use all of them successfully. Regardless, it's nice to know the option is there if a situation arises in which a certain feature becomes useful. My favorite function/feature has to be the lead tracking system. I love being able to see every interaction each lead has with my client's business. The automated actions on top of that in response to customer interaction is the main reason we use the software. It makes drip email campaigns a breeze. I like that it tracks conversions as well (although you have to set it up to do so which isn't necessarily the easiest process ever). All in all, though, it does the job we need it to do.

Cons
The SharpSpring system is VERY non-intuitive for non-marketers (and heck, even for marketers sometimes). There are just too many ways you can screw up and have to start an email, action, or workflow completely over again. We have several clients who we act as their entire marketing department for and trying to get their sales representatives to use the system the way it's intended is next to impossible. They just don't understand it or even it's purpose, even after we've done training after training after training with them. We've even had SS support do training directly with them, to no avail. I ended up creating my OWN versions of step-by-step tutorials for our clients just to make things easier to understand. The other major drawback is it's way too easy to get "blacklisted" (aka hit spamtraps and honeypots), which I realize is a problem with email marketing in general, but SS doesn't have enough safeguards in place for preventing this type of situation. We have one client who likes to import their email lists in from an on-site wifi sign-on system, which inevitably leads to poor list quality regardless of how many safeguards (email weed-out) parameters we put in place ourselves. Getting on SS's blacklist is pretty much the worst thing that can happen because you still have to pay for the service even though you can't use it until your un-blacklisted, which can take a while. Lastly, their email-design interface is terrible and trick to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tony Lawrence

SharpSpring is YES for my company, e-Intelligence.in

Used occasionally for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

I recommend to use the software as it: Provides customized reports and other features that fit your marketing needs Comes with powerful features of marketing automation with easy functionalities Offers cost-effective pricing plans Updates itself continuously Combines with most CRM, eliminating the concerns of the type of hosting platform Gives amalgamation of functions in one platform for delivering marketing results, lead conversions, and easy ROI measurement However, you need to spare some time to understand the software’s deliverables. But they offer free webinars to help you to understand the tool.

Pros
SharpSpring is an automated marketing platform with features of third-party CRM integration, universal CMS compatibility, fully integrated call tracking, landing pages, blog builder and much more. It provides unlimited users for all plans, unlike its competitors. What it says vs. what it delivers: It says: It offers behavioral-based email automation with “after-the-click” tracking for personalized messaging. Yes, it delivers: With the feature, we were able to identify the cost of a lead. It also helped to decrease the unaddressed customer complaints It says: It offers in-depth analytics with statistics of clicks, bounces, and deliveries. It also enables to track the visitor’s conversions, the life cycle of a lead – from click to attending social events. No, it does not deliver: The reports and analytics are not in detail, though they provide the performance of campaigns. It misses the specifications on minute details of the strategy. It says: It offers customization in every feature such as customized conversion forms, buyer personalities, reports and much more. Yes, it delivers: My team at e-Intelligence were able to customize the tool for lead preferences, campaign performance, and email automation

Cons
Nothing that I can think of! I suggest making the most of this tool for your marketing needs. You can overlook minor glitches as they are not affecting the tool’s performance to a large extent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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