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Customer Journey Mapping Tools Software with Tagging

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Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Pipedrive logo
4.5
(2.9K)

CRM built by salespeople, for salespeople

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Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

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Cemantica logo
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Customer Journey Management Platform

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Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

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Pendo logo
4.5
(214)

Product usage & behavior data capture

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Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Miro logo
4.7
(1.5K)

Miro is a visual workspace for innovation

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Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds!

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Hotjar logo
4.7
(506)

Digital experience insights for any business selling online.

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Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of the way, through interviews, behavioral insights, and feedback.

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Marketo Engage logo
4.3
(691)

Marketing automation for digital marketers

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Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers in complex buying journeys. It facilitates alignment between marketing and sales team to efficiently drive revenue and growth.

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Lucky Orange logo
4.7
(190)

All-in-one conversion optimization suite for website owners

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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

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Smartlook logo
4.7
(134)

Qualitative analytics for websites and mobile apps

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Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions.

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UXPressia logo
4.7
(78)

Create customer journey maps, personas & impact maps online

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UXPressia is designed to help companies create an exceptional customer experience through the use of customer journey mapping, personas, and impact mapping techniques. Try for free!

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LeadSquared logo
4.3
(157)

Marketing automation and sales execution platform

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Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code.

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CardBoard logo
4.2
(170)

Web-based collaborative user story and journey mapping tool

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CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS

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SurveySparrow logo
4.4
(107)

Conversational survey tool

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SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses

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Collaboard logo
4.6
(74)

GDPR compliant online whiteboard with self-hosting options

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Swiss online whiteboard software for creative and interactive collaboration to bring your online meetings, and workshops to the next level. The software is GDPR-compliant, and the data is hosted securely in NL and Switzerland. You can also self-host the data on-premises or in your cloud.

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FullStory logo
4.6
(66)

Everything you need to know about your digital experience.

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FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention.

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Indeemo logo
4.8
(38)

In-the-moment, Experience Research Platform

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In-the-moment Experience Research platform for MR, UX and CX.
We help you remotely research people's needs, behaviours, journeys and experiences, in context and in-the-moment.

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Microsoft Clarity logo
4.7
(37)

See what your users want—with Clarity

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Clarity is a free, easy-to-use tool that captures how real people actually use your site.

Instant heatmaps: See at a glance which areas on your page drive the most engagement.

Session recordings: Watch how people use your site.

Insights: Learn what's working and what isn't.

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INSIDE logo
4.6
(41)

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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Heap logo
4.6
(40)

All-in-one solution for creating great digital experiences.

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Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay & Autocapture, teams can quickly improve conversion, retention, and customer delight.

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Feedbackly logo
4.2
(36)

All-in-one feedback software

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Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation.

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Vistaly logo
4.9
(13)

Cloud-based product roadmap solution for teams.

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Vitaly offers a cloud-based product roadmap solution for businesses to manage connections between business metrics and opportunities on a visual map.

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Avion logo
4.8
(11)

User story mapping for product teams

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Avion is a story mapping tool used by product teams. Avion helps product teams turn ideas into working software, by allowing them to build a powerful user-focused backlog and by emphasizing outcome over output.

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DemandJump logo
4.6
(10)

Consumer Insights - Cross-Channel Analytics - Attribution

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Channel Optimization - Consumer Research - Content Marketing Insights - Analytics

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Centralpoint logo
4.6
(8)

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Dressipi logo
4.8
(5)

Deliver breakthrough fashion-specific shopping experiences

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Dressipi are the fashion-AI experts, helping apparel retailers deliver the relevant products & inspiration that customers deserve, across every part of the shopper journey.

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