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Top Rated Customer Journey Mapping Tools Software with Jira

Last updated: September 2026

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25 software options

Lucidspark logo

Virtual whiteboard solution for team collaboration

Lucidspark is a web-based whiteboard tool, designed to help teams collaborate on projects and share ideas. The collaborative platform provides users with an adaptable space to share ideas, create plans, collaborate on projects, organize tasks, and evaluate ideas.

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Glassbox logo

Cloud-based digital experience analytics for enterprises

Glassbox is a cloud or on-premises digital experience analytics platform for enterprises, capturing all web and mobile app.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Hotjar logo

Digital experience insights for any business selling online

Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of the way, through interviews, behavioral insights, and feedback.

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UXPressia logo

Create customer journey maps, personas & impact maps online

UXPressia is designed to help companies create an exceptional customer experience through the use of customer journey mapping, personas, and impact mapping techniques. Try for free!

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LogRocket logo

Stop Guessing About Your Digital Experience

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience.

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Pendo logo

Product usage & behavior data capture

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Whatfix logo

Accelerate Digital Adoption

Whatfix helps enterprises control, accelerate, and optimize software adoption to drive measurable business outcomes from their technology investments.

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Matomo logo

Take back control with Matomo

Choose a powerful analytics solution that respects data privacy and ownership.

Matomo is the trusted analytics solution for over 1.5 million websites globally.

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Vistaly logo

Cloud-based product roadmap solution for teams.

Vitaly offers a cloud-based product roadmap solution for businesses to manage connections between business metrics and opportunities on a visual map.

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GetFeedback logo

Send better surveys. Collect better feedback.

GetFeedback is easy-to-use online survey software designed to improve response rates.

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Avion logo

User story mapping for product teams

Avion is a story mapping tool used by product teams. Avion helps product teams turn ideas into working software, by allowing them to build a powerful user-focused backlog and by emphasizing outcome over output.

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cxomni logo

The Leader in Customer Journey Management

cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements.

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TheyDo logo

TheyDo helps teams to scale Journey Management.

TheyDo standardizes journey and opportunity management for optimal cross-team collaboration.

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Smaply logo

Customer experience solution with customer profile sharing

Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

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CXMEngine logo

Customer Journey Solution

CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management.

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Agentforce Financial Services (formerly Salesforce Financial Services Cloud) logo

Cloud CRM for banks, wealth & insurance firms

Agentforce Financial Services is a cloud-based CRM for financial institutions, unifying banking, wealth management, and insurance.

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SurveySparrow logo

Cloud-based omnichannel experience management platform

SurveySparrow is a cloud-based experience management platform for businesses of all sizes, offering conversational surveys.

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CardBoard logo

Web-based collaborative user story and journey mapping tool

CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS

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Pathmode logo
(0)

Cloud-based product discovery software

Pathmode is a cloud-based tool that transforms user feedback into execution-ready specifications for product teams and AI agents. The platform uses AI-assisted synthesis to convert support tickets and user friction points into structured requirements that integrate with tools such as Linear and Jira.

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Prelay logo
(0)

Drive more revenue as a team.

With Prelay's team selling software, your revenue team and its internal stakeholders work together effectively so you can drive more revenue faster as a team.

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JourneyTrack logo
(0)

Customer Journey Mapping. Reimagined.

JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and understanding their end-to-end customer experiences globally.

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Cemantica logo
(0)

Customer Journey Management Platform

Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

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Mural logo

Teamwork feels like less work with Mural.

Teamwork feels like less work with Mural, the secure, flexible, visual work platform purpose-built for collaboration. That's why we're trusted by the world’s most security-conscious enterprises.

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Totango logo

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

Read more about Totango

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