Salesforce.org Nonprofit Cloud Reviews - Pros & Cons, Ratings & more

Bonterra Development + Digital

Neon CRM

ToucanTech

MemberClicks

Keela

Blackbaud Raiser's Edge NXT

Salesforce is a single technology platform to connect your entire community so you can raise more funds, communicate more effectively, engage and strengthen your community, and deliver better programs and services.

Based on a unified data model that offers a 360-view of your constituents and organization, it provides real-time data and robust reporting capabilities. And it’s built for the social and mobile era, so you can reach your constituents wherever they may be.

Salesforce.org Nonprofit Cloud

Web-based

Development Director

We are ecstatic to have this program in order to grow and enhance our organization. It has been the best thing we have purchased.

DTH Vivint Installation Technician

This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.

Business Development 

Overall great to use easy to learn and I like all the Salesforce badges to gain.

Operations Director

I love Salesforce's ability to act as an all-in-one CRM. Rather than using separate systems for donor management, volunteers, and grant administration, now everything is in one place.

Senior Salesforce BA

Excellent tool - lots of features that make it easier and more effective for NPO's to manage their data, including donor management, grant management, volunteers, campaigns, etc.

Executive Manager/School Administrator

This saved our organization an incredible amount of money. The software is a great CRM that has helped us get organized.

Principal

Highly Recommended, Conscious of Tight Non-Profit Budgets, Delivers Great Value.

Very easily integrated with other programs ability to share with colleagues.

Director of Finance and Operations

It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest.

data management

It's completely customizable to support your business practices. The platform is user friendly, and the backend is not too complicated especially the new lightning interface.

Consultant

It's free, it's easy to customize, and is quick to set up for nonprofits. Additional objects can be added and up to 10 users can be set up.

Grants Associate

It can do anything...if you can afford to pay someone a lot of money to set it up for you.

It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use.

Because it's a large company it can be difficult to get through the proper channels to get changes we've needed.

Blackbaud eTapestry

Google Cloud

Overall, Salesforce for Non-profit Cloud is useful for nonprofit organizations.

Past Software That is useful in the Non-Profit Sector

I love the platform, it has transformed my life in my professional career and in real life. Now I try to understand the back end use cases of almost everything I do so I can understand what I am dealing with and to arrive at the best solution based on that understanding of systems. Life changing. 

Complete CRM Platform and More!

Salesforce for Non Profits

Overall great to use easy to learn and I like all the Salesforce badges to gain 

Best CRM

Great option that will grow with your nonprofit

Excellent tool for non-profits

We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.

Overpowered for us, but can do everything we'll ever need

Thought it was a Cadillac but received a box of parts

We are ecstatic to have this program in order to grow and enhance our organization.  It has been the best thing we have purchased.  You have to try it!

The Best thing shown to our organization that changed the dynamic of what we do!!!

Overall, I would choose another program for nonprofits. 

It can do anything...if you can afford to pay someone a lot of money to set it up for you. 

Connecting with customers better. Making better business decisions 

Boost your Nonprofit

We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.

Not Created with Nonprofits in Mind

Salesforce NP

A very useful tool

Our nonprofit received free access to what would have been a very costly tier of Salesforce, but it was ultimately too difficult for us to use.

Powerful and Robust but Too Hard to Figure Out

Highly Recommended, Conscious of Tight Non-Profit Budgets, Delivers Great Value

Positive for the most part, with some difficulty in initial implementation.

Non-Profit SalesForce

Data organization and reporting were fantastic tools for our organization.  Strategic planning and decision making that previously occurred according to essentially gut feelings were now backed with substantial amounts of hard data and a real, concrete understanding of our business operations.  We really remade our organization thanks to the information that Salesforce allowed us to collect, organize, and manipulate.

Salesforce offered major improvements over cheaper software platforms we'd used

Easy to log gifts, save contact information and organize contacts by relationship. 

I use SalesForce to track donations received for my nonprofit.

Data Segmenting

Fast, easy to scale, handles multi language, multi currency, free

I've set up SFDC Nonprofit Starter Pack for many NPO's.  SFDC never disappoints

This has really helped us optimize our organization. 

Love salesforce. Sometimes its overkill, but is great for reporting. 

With ease, we can keep track of our Affiliate organizations, their staff and our communications with them.  Understanding your constituent base and their various relationships to your organization is invaluable and SF makes it easy.

I absolutely love everything about Salesforce!

It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.

Salesforce.org Nonprofit Cloud Reviews

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Pros and cons

40 reviews