Tripleseat Reviews

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

It's both dynamic and user-friendly. I love all the options.

I'd love a phone friendly, downloadable app.

Everything is consolidated in one place (communication etc.)

- Your search in the search bar has to be a full name or title otherwise it won't pull up - Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist...

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As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.

Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.

Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

MY absolute favorite feature is how incredibly user friendly this platform is. I am NOT a technically advanced person but I find this platform incredibly user friendly and I just adore it! It makes me feel confident in my ability to share information with my team and clients!

This sounds almost impossible, but I don't have a single negative thing to report about this platform.

We love the event order and pick list process. It makes it easy to create.

The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

Streamlines all data very well and super organized! Great features for the everyday user.

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

It gives me such piece of mind every day. I pull up the calendar each morning and I know exactly what needs attention, and what I need to do. I literally cannot do my job without it.

I cannot think of one thing that they have not thought of. I wish I could give you ne, but for me I can't think of anything.

It streamlines our entire business and has allowed us to be more strategic in our hiring processes.

There are some quirks to iron out like any newer business but for the most part, no complaints as their customer service team is almost always available and fantastic.

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more. We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

It is extremely easy to use and saves me time! I love everything about gather! Reporting is easy to generate, message templates cut down my work time, the online cc and event agreement make it easy for my team to reference and of course the Gather team is always friendly, helpful and has become an extension of my own team.

Honestly I do not have any complaints about the software maybe that I didn't use it sooner. I would like if they partnered with OpenTable, but I believe they are working on that.

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without...

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I love using TripleSeat for my business! Coming from a place of having to create separate documents for each piece of my event (BEO's, Proposals, Menus, Invoices, etc), it has not only streamlined my time, but also has prevented clerical errors moving from one document to another.

I think the more difficult parts of the software include the lack of customization, ie: --colors that are used when the TripleSeat staff first load everything are not available when you try to customize --it takes a million clicks to successfully get to where you want to go (to close an event, to confirm a payment) --when I update a BEO, I have to manually save the OLD document and upload it into the system rather than it saving the old documents for me to reference --when I add another document to an event, it changes the deposit that is due to be double what it should be

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

We appreciate how easy it is to send contacts out with Gather. It is extremely easy to look up customers and past events. It is a great tool for prospecting and re-booking events.

The only thing that we don't enjoy is when software programming slows down at times when the company is doing updates. This does not happen often and the flip side of it is Gather is good at staying current with market trends and keeping us updated.

I really enjoy the report function of the software. It makes it very easy to report my monthly sales to the owners and GM. I appreciate the real time updates of changes as I make them and that the customer can refresh the portal to see changes as they are made. The filters on Gather are very useful for me when it comes to sorting through bookings and events for more detailed booking information.

I would say the email feature is what I like least however with the new update I am noticing that more of my emails are now going to the clients and are not being lost to spam.

Tripleseat enables us to organize the information for coordinating, planning and executing events between our clients and our management team in a very clean and efficient manner. The communication threads keep all the details that matter under one roof. I also love that the client can browse our menus and make the critical decisions on their own time streamline the process of finalizing contracts and BEOs.

I wish there was a more robust financial modeling component allowing better forecasting and analysis. Also after the initial set up it can be a bit cumbersome and complicated to change layouts and graphics.

The most easeful part of planning and implementing events is having everything necessary for all teams (admin, chef, service) in a one stop, easy to use place. Since it's cloud-based I can access it at home, and give on the spot guidance to my teams who are already on site.

The only hiccup that I would like to see rectified is having any uploaded documents that my team has made readily available on the scroll over button on the calendars. For example, you scroll over an event on the calendar and it would be awesome to have not only BEOs but also uploaded menus and receipts there too.

Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

Ease of use. Customer satisfaction. I like that I can use on my phone or tablet. It's a great tool and you can bring it anywhere - client meetings, etc.

Sometimes there is a glitch in the system or running slow

It has a marketplace feature which can create a profile for your restaurant and private space for other planners and clients to view your venue.

I can not put a time table where the menus are being created. There is no way to highlight the menus and make the font larger.

I love how analytical and in depth Tripleseat is! It is so helpful for keeping track of our records. I have used two other event planning softwares and Tripleseat has been my favorite so far because of this reason.

There is no mobile app for Tripleseat, which is very important for event users in the industry. We can look on the browser version, but it is not as user friendly. I also dislike the thread in which all emails are sent from and to clients, mainly because of the long email domain that typically causes our emails to go into spam, but also because we've had issues with sending an internal email to the client, even when we deleted the client email from receiving the reply.