Tripleseat Reviews

Pros
My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons
My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

Cons
There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Rating breakdown

Likelihood to recommend: 10/10

Pros
The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

Cons
We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It really helps me and my team stay organized and better work together. Since transitioning to Tripleseat, all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across.

Cons
It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Cons
Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

Cons
The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

Cons
The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use. The staff and help team is amazing. They will help create reports, customize your account to best fit your needs and give recommendations on how to better use their system.

Cons
Not connecting to all reservation sites. We use Reserve Reservation System and Triplseat does not connect to their system so when a reservation is made in Tripleseat we have to input it again into our Reservation system and vice versa.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is very user-friendly and streamlined. My favorite feature has got to be the tasks which you can link to an event or contact. This really helps me stay on track. I can even create tasks for non-event items such as book-keeping or outbound sales.

Cons
I think the messaging feature is not useful because it creates a duplicate communication log if you are also using regular email to correspond with clients. It's not a bad feature, but I just don't think it's useful.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I am from a hotel background. After using a certain product for many years I was a little nervous of using Tripleseat. After getting on the software, not only was it so informative and easy to use, but the support you get from the customer service is even better. They added elements when I couldn't find things on reports and even worked on different additions for the company. THEY ARE THE BEST!!!

Cons
Because it was new, there were some things that needed tweaking but after all the 6 years I have been working on it, it has really been great!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love Tripleseat - every property I have worked at I have immediately implemented Tripleseat as our event software. It's easy to use, user intuitive and helps keep everything organized no matter the size of the team. Excellent customer service as well that is responsive and helps troubleshoot event the tiniest of issues.

Cons
The only con I can think of is that there is no mobile app for this product. It is mobile friendly when you open in your web browser but a mobile app would make it 100x easier to use when working remotely from your phone or tablet.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Pros: - Easy! It is really easy to learn and flexible to adapt to your venues' needs. - My coworkers love the layout of the event orders - Costumers love the ability to sign contracts online and the ease of communications I have worked with several different software and TripleSeat is definitely my favorite. I have carried to any new company I go to.

Cons
Cons: The set-up part of it (at the beginning) with the staff is a little time consuming and the response was slow. Once we were over the initial set-up part, it all went smoothly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is a literal ONE STOP SHOP for all of your Event Coordinating & management needs! It houses all of your leads, easily converts them to a contact or event, allows you to customize what suits your venues needs by building as many templates as necessary & always easy to modify! Also a great overview of your week, easily generates reports, sales etc.

Cons
I can't say much that I dislike about the software, my team & I use it from clock-in to clock-out & also easily manage our events on off days if needed via smartphone.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The program makes communication incredibly simple and provides great tools for guest interaction. I particularly love how quick the customer support team is to respond to any questions and/or issues that come up. They are incredibly receptive to feedback as well.

Cons
The only issue we have at the moment is that there is no recurring event feature. We have multiple groups that meet at the same time in the same room on a weekly basis and we have to manually enter them in each time. I am told that they are developing this software though!

Rating breakdown

Pros
It is SO user friendly. The fact that I don't need to be in front of a computer to send a contract and update a BEO is super convenient. The Tripleseat team is also a dream to work with! Anytime that I need anything, I know that the team is only a quick email or call away.

Cons
Literally no cons! Very easy and modern way to book events.

Rating breakdown

Likelihood to recommend: 10/10

Pros
THE TEAM! This team is so helpful and ready to assist at a moments notice. They are all friendly and very well versed in the event world. The software is easy to use, easy to train on, and makes selling a breeze.

Cons
None to speak of :) I have had a lot of feedback for the TS team in the past - being a customer for 5+ years. They listen closely and make improvements when appropriate. There are constantly new upgrades and bonus features coming out to help us work better!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tripleseat not only keeps me organized but I use it for every aspect of planning events at our restaurant. I don't know what I would do without it! Our management team stays on the same page by having shared access to the calendar. This also allows us to appropriately staff for specific dates by blocking out RTO dates around event-heavy weeks. I love the ability to capture leads, keep track of repeat clients, create contracts, update BEOs, manage food and beverage costs, and MORE all in the same database. Tripleseat rocks!

Cons
Can't think of a single thing. I used the Caterease software program for several years and when I started using Tripleseat it felt like I went from driving a used KIA to a brand new BMW.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Tasks follow up reminders are amazing!!! Being able to have some tasks auto populate are wonderful. I have about 15 different auto tasks that automatically get created when the status of an event changes. When I send out a contract it will auto task a reminder for the due date to remind me to reach back out to the client.

Cons
The spell check doesn't work when you are in an email and right click (doesn't show words to click to change spelling). I wish it was easier to get on the phone with support, however they are pretty quick with email.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Having a platform that not only aggregates my leads, but allows me to turn them into events, send out contracts, receive payments, and pull reports so I can see all of my financials in one place is incredible. Before Tripleseat I was sending out customized PDFs to all of my events, but it definitely wasn't a viable long-term option. Tripleseat has allowed me to open a second location seamlessly, basically tripling our business.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that not only can I quickly send materials to potential guests, but it also logs all of the information in one spot so I'm not constantly searching through emails and notes to remember any details. I also like that it takes away a lot of the extra work I was putting on myself, from computing proposals to drafting contracts, so I can respond to guests more quickly and with more information while taking away a lot of the hassle.

Cons
I don't like that I have to input so much information right off the bat - it is time consuming to have to click through to add Account, then Contact, just to put information in. I wish that step could be saved for later so quick holds could be added.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of use and it's extremely customizable. I love having the ability to have clients digitally sign and approve BEOs from any device.

Cons
I wish I could have interactive event orders , but the communication portal makes handling beo changes a breeze. I wish there was a good mobile app but the mobile site works well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love how easy it is to use and that I can always pull it up on my cell phone as well. My favorite features are the copy beo, the reports, pulling up events by client name or event name, just to name a few.

Cons
There is really nothing that I do not like about this program.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It was very easy to learn, and the customer support is great. I do not currently have it setup to accept payment, but the fact that customers can e-sign so easily has been great. They also have been diligent about making updates and improvements and clearly explaining how to use them.

Cons
The discussions (messaging through the software via email) function has been a bit tricky for me. My messages often go to customers' spam, and the formatting isn't intuitive.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is so user friendly! I have used so many reservation programs, Reserve, Gather, Sales Force, Catermate and CTUIT. I needed a training course for those systems, especially Sales Force! This is by far the most user friendly. I literally learned it in a day and revising templates is so easy and it looks so clean and professional.

Cons
No cons here at all. So far I have been very happy. My venue has been using Triple Seat for a year. And getting our restaurant managers on board was easy!

Rating breakdown

Likelihood to recommend: 9/10

Pros
A lot of software like this has SO many features that most planners don't even use. Tripleseat is simple, but extremely effective. Reports are easily accessible and I can see everything that's going on for the month and future.

Cons
Copying BEO's will copy the BEO number as well causing searching for a specific order a little troublesome having to sort through ALL of those BEO's first.

Rating breakdown

Likelihood to recommend: 9/10