Tripleseat Reviews

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Everything is consolidated in one place (communication etc.)

- Your search in the search bar has to be a full name or title otherwise it won't pull up - Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist...

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This is a super user friendly cloud based software me and my team utilize. It is so much better than previously used platforms that were. Less modernized

Sometimes there are glitches and it is hard to get ahold of someone ASAP to help rectify. It does have added options that I’d like to use but I’m not sure all the kinks have been ironed out all the time yet

Ease of use. I can easily train other employees quickly on how to book orders. I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.

I wish that it had the ability to auto populate a packing slip for the kitchen. I.e. when fajitas are ordered for 10, it would populate on the kitchen sheet the exact amount of food by oz or quarts the kitchen would need to prepare.

I love the ease of use and the time it has saved me! More time, more events, more money!

There is not one thing I don't like...honestly!

The calendar, daily updates, and ability to customize anything is amazing.

It's a lot of work to get all your documents set up just the way you want them. But once you figure it out it goes quickly. The support team is fast and can solve any problem. Sometimes they'll do the work for you. Wish it handled vendors better and had a way to schedule musical acts within an event. You can make it work, but it's clunky.

It's both dynamic and user-friendly. I love all the options.

I'd love a phone friendly, downloadable app.

The software is easy to use. You can work your way through the program and it is easy to navigate. The customer support is wonderful. They really work with you until they find the problem. They are all very friendly and keep you posted on finding the issue as well.

I miss putting information in sometimes because it does not require you to tab through some of the spaces. I find it is an issue for my counterpart as well.

With Tripleseat, I am able to handle more work, communicate with more clients and overall be more efficient. I have been in restaurant events for many years and I am doing more than double in event revenue using TS than with a previous employer without TS. It's easy to use, relatively intuitive (once you get the hang of it) and my experience with my account rep has been amazing.

The only negative thing I would have to say is the discussions software usage with email servers. I do all of my communicating through the TS Discussions. A lot of my messages end up in Spam and clients have to reach out again, or just never see my message.

The designers at Tripleseat have consistently listened to customer requests to fine tune the software to meet our changing needs. The software can be very customized.

Though much has been added to customize the software, there are still some areas which are very lacking when trying to detail an event order for events. Though I love the strides made, certain items are still very rudimentary.

I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.

Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.

I love using TripleSeat for my business! Coming from a place of having to create separate documents for each piece of my event (BEO's, Proposals, Menus, Invoices, etc), it has not only streamlined my time, but also has prevented clerical errors moving from one document to another.

I think the more difficult parts of the software include the lack of customization, ie: --colors that are used when the TripleSeat staff first load everything are not available when you try to customize --it takes a million clicks to successfully get to where you want to go (to close an event, to confirm a payment) --when I update a BEO, I have to manually save the OLD document and upload it into the system rather than it saving the old documents for me to reference --when I add another document to an event, it changes the deposit that is due to be double what it should be

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Tripleseat is very user friendly and intuitive. It's easy to teach yourself and customize settings to what you need. I run the events for 3 restaurants and can customize what I need for each restaurant

There are glitches that when I've brought them up to customer support have been brushed off. For example: the emails from tripleseat tend to get blocked by company's firewalls or go to trash. It happens very often with my finance clients. When I've brought this up, customer support has just said to tell the client to check their junk folder but I can't really keep telling the Directors of Private Dining for major banking companies the problem is on their end so I end up not using tripleseat when booking my finance clients which is most of our revenue.

The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

It really helps me and my team stay organized and better work together. Since transitioning to Tripleseat, all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across.

It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you.

It is east to use and create recurring events for the clients. The integration with Mailchimp is simple. Their is a way of storing CC cards for clients which is a nice feature

There are no integrations/partnerships with other sites like BizBatch, OpenTable so we get some exposure. We were never explained about the market place and how to create a better listing. No real human help unless that you reached out and asked.

Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

Tripleseat enables us to organize the information for coordinating, planning and executing events between our clients and our management team in a very clean and efficient manner. The communication threads keep all the details that matter under one roof. I also love that the client can browse our menus and make the critical decisions on their own time streamline the process of finalizing contracts and BEOs.

I wish there was a more robust financial modeling component allowing better forecasting and analysis. Also after the initial set up it can be a bit cumbersome and complicated to change layouts and graphics.

Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

The most easeful part of planning and implementing events is having everything necessary for all teams (admin, chef, service) in a one stop, easy to use place. Since it's cloud-based I can access it at home, and give on the spot guidance to my teams who are already on site.

The only hiccup that I would like to see rectified is having any uploaded documents that my team has made readily available on the scroll over button on the calendars. For example, you scroll over an event on the calendar and it would be awesome to have not only BEOs but also uploaded menus and receipts there too.

The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

I like the discussions tab. It allows for the effective communication necessary for the execution of a successful event. You are able to communicate with the guest, sales manager, and service team. The discussions tab has allowed up to date info available in a real time setting. For example, just today we have a dinner for 16 guests that we were able to share the guests expectations and needs with our service team that were not available in the BEO.

The daily notices do not always contain accurate information. Sometimes a party's size or booked room may change and the daily email notice does not contain the changed status.

I like the way it is arranged! The dashboard indicate important information you might need in your daily basis. The calendar and other tabs from the menu, are very well organized, easy to access, and great features you can have to run reports, among other things. There are several filters you can use to search for events status, rooms, owners, and availability in the calendar. The copying feature for events and notes, is one of the greatest time saver on this software.

Not be able to copy an event for several days at once in the calendar.