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Field Service Management Software with Vendor Management

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Commusoft logo
4.8
197

All-in-one job management software for field service

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Fieldmagic logo
4.6
20

Field Service Management, Maintenance Management & CRM

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Fieldmagic users   
+9
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
ServiceWorks logo
3.8
62

All In One. Effortless. Accessible. Cloud Based Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.7
    Features
    3.8
    Customer support
    4.0
Pros and Cons from ServiceWorks users   
+15
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.
Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.
Overall the software is amazing and easy to use after you played around a bit.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
I do like the ease of setting up jobs to configure for my business.
In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.
It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.
Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.
Overall the software is amazing and easy to use after you played around a bit.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
I do like the ease of setting up jobs to configure for my business.
In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.
It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.
Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.
Overall the software is amazing and easy to use after you played around a bit.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
I do like the ease of setting up jobs to configure for my business.
In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.
It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.
Cartegraph Asset Management logo
4.9
22

Manage every asset: indoors, outdoors, above and below.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Cartegraph Asset Management users   
+15
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
Odoo  logo

Odoo

4.1
798

Full Suite of Integrated Business Apps

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.1
    Customer support
    3.7
Pros and Cons from Odoo users   
avatar
avatar
avatar
+15
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
UpKeep logo

UpKeep

4.6
1.3K

Asset Operations Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.7
Pros and Cons from UpKeep users   
+15
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.