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BigCommerce
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ecommerce platform for multi-brand growth
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BigCommerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
BigCommerce overview
Based on 338 verified user reviews
What is BigCommerce?
By industry, BigCommerce reviewers are most commonly professionals in retail (17%). The most frequent use case for BigCommerce cited by reviewers is eCommerce (88% of reviewers).
What do users say about BigCommerce pricing?
Reviewers appreciate BigCommerce’s reasonable pricing and wide range of included features, and they find its affordability better than competitors. However, some users report that costs rise with sales, add-ons, and higher-tier plans, reducing overall value.
What are the most popular integrations for BigCommerce?
The BigCommerce integrations most frequently cited by reviewers are: Google Ads (a campaign management product rated 4.8 out of 5 for its integration with BigCommerce) and authorize.net (an accounts receivable product, 4.1).
Starting price
per month
Pros & Cons
Features
Pricing
User Interface
Updates
Customization
High and increasing costs
BigCommerce’s user interface
BigCommerce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about BigCommerce?
By industry, BigCommerce reviewers are most commonly professionals in retail (17%). The most frequent use case for BigCommerce cited by reviewers is eCommerce (88% of reviewers).
Select to learn more
Who uses BigCommerce?
Based on 337 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
BigCommerce's key features
Most critical features, based on insights from BigCommerce users:
All BigCommerce features
Features rating:
BigCommerce awards
BigCommerce alternatives
BigCommerce
Starting from
39
Per month
Shopify
Starting from
No pricing info
Wix
Starting from
No pricing info
WooCommerce
Starting from
No pricing info
BigCommerce pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- API Support
- Custom Facet
- Price Lists
- Strategic Account Management Available
- Unlimited API Calls
- Priority Support
User opinions about BigCommerce price and value
Value for money rating:
Of 52 reviews that provide robust commentary on BigCommerce's price and value, 64% mention it in a positive light.
Reviewers appreciate that BigCommerce offers a wide range of tools, templates, and features at a price they find reasonable compared to similar platforms, especially highlighting its affordability against competitors like Shopify. Some users say the scalable pricing structure and included functionalities, such as security, SEO integration, cart recovery, and free multichannel integration tools, add to its value for money. Reviewers indicate that the hosted solution eliminates server maintenance and technical costs, which they find beneficial for those without technical expertise. Users think the free trial is helpful for evaluating the platform before committing. Some reviewers feel that the pricing bands are fairer than other systems and that the platform is easy to set up with low maintenance costs.
However, some users report that the monthly pricing structure can become costly, especially as sales increase or when advanced features like abandoned cart recovery require higher-tier plans. Some reviewers find the price slightly higher than similar tools and mention that certain add-ons and apps can significantly increase overhead. They say the platform is less customizable than self-hosted alternatives and that fees are higher compared to WordPress-based solutions. Some reviewers express concerns about lack of pricing transparency and feel that the overall value does not always match the cost, especially for businesses with higher-priced products.
, and
To see what individual users think of BigCommerce's cost and value, check out the review excerpts below.
Melanie E.
Content Specialist
BigCommerce integrations (746)
Integrations rated by users
We looked at 338 user reviews to identify which products are mentioned as BigCommerce integrations and how users feel about them.
Integration rating: 4.0 (5)
“it is help you consolidate customers data from in store in app, and market place based on purchases,it is also important that integration gives your customers a pleasant experience by keeping your company process clear and transparent,”
“Social media is integral to a good website. BigCommerce did not easily sync up and it was difficult to navigate.”
Adnan Z.
Manager
Integration rating: 4.7 (7)
“Offers customers more confidence that they are buying from a reputable store”
Tom S.
Director
Integration rating: 5.0 (4)
“Big Commerce works seamlessly with Shipstation. I am able to save quite a bit per order by using Shipstation's discounts.”
Clint T.
President
Integration rating: 4.3 (4)
“I was trying to build a mailing list and use mail chimp. However, the site was not conducive to converting sales.”
Justin L.
Business Owner
Integration rating: 5.0 (2)
“I use square as my payment processor and need it in order to take online orders ”
Micah J.
Owner
Integration rating: 5.0 (1)
“For newsletters, back in stock notifications, and Google Ads customer match lists sync”
Frank A.
Head of Digital
Integration rating: 4.3 (3)
Integration rating: 5.0 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
BigCommerce customer support
What do users say about BigCommerce customer support?
Customer support rating:
We analyzed 70 verified user reviews to identify positive and negative aspects of BigCommerce customer support.
Widespread user sentiment highlights BigCommerce's 24/7 customer support as a major advantage over competitors.
A number of users find the support team knowledgeable, helpful, and able to resolve issues quickly when contacted.
Frequently reported by users, customer service is easy to reach and provides clear guidance through challenges.
A minority of users report slow response times, limited technical expertise, and inconsistent resolution of complex issues.
Support options
Training options
To see what individual users say about BigCommerce's customer support, check out the review snippets below.
“Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service.”
Teodor D.
Operations Manager
“Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success. ”
Justin D.
Director of E-commerce & Marketing
“Support is slow and you can be waiting 2 days for a reply.”
James L.
Chief Operations Officer
BigCommerce FAQs
BigCommerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What is BigCommerce used for?
BigCommerce is a cloud based ecommerce platform that powers online commerce operations for businesses from small enterprises to large scale organizations in sectors such as fashion and apparel, health and beauty, food and beverage, manufacturing, automotive and business to business wholesale. The platform enables merchants to build, manage and scale digital storefronts while supporting multi channel selling across brands, regions and customer segments. BigCommerce provides a unified foundation for both business to consumer and business to business commerce operations without requiring extensive custom development or platform migrations as businesses expand. The platform delivers comprehensive storefront and catalog management capabilities through hosted and headless commerce architectures. Merchants can deploy mobile optimized themes that are fully customizable with drag and drop page building functionality or implement headless commerce solutions via API driven architecture for greater design flexibility. Product management features include unlimited product listings, file storage and bandwidth with support for product variants, tiered pricing structures, digital goods and advanced filtering options. Built in SEO tools offer customizable URLs, meta descriptions and automatic sitemap generation. Marketing tools cover abandoned cart recovery automation, discount and coupon management, affiliate program support and integration with email marketing platforms such as Mailchimp and Klaviyo. The checkout experience enables extensive customization with more than one hundred thirty payment providers including PayPal, Stripe and Square as well as digital wallets such as Apple Pay, Google Pay and Amazon Pay. Multi currency functionality enables international transactions while integration with services such as Afterpay, Klarna and Fastlane by PayPal supports flexible payment options. The Business to Business Edition provides features for manufacturers and distributors including customer specific catalogs, custom pricing structures, approval workflows and quote to invoice capabilities. Multi storefront functionality allows merchants to manage multiple distinct brands, regional sites or customer segments from a single administrative interface. Integration with third party systems is enabled through open APIs and an extensive app marketplace offering one click installations for marketing, shipping, accounting and operational tools. Feedonomics supplies feed management and data transformation for synchronizing product catalogs across more than one hundred fifty marketplaces, social commerce platforms and advertising channels including Amazon, eBay, Walmart, Facebook, Instagram, Pinterest and Google Shopping. Real time shipping integrations with carriers such as FedEx, UPS and USPS provide dynamic shipping quotes while inventory management tools support real time tracking across channels. Dropshipping integrations with platforms such as AliExpress and Printful are available alongside in store pickup options for omnichannel fulfillment strategies. Analytics and reporting features deliver insights into sales performance, customer behavior and store metrics with native Google Analytics integration and custom report generation. Developer tools include comprehensive API documentation, SDKs and resources for building custom applications and integrations. The platform maintains PCI compliance standards and provides free SSL certificates on a high availability enterprise grade infrastructure. Support services encompass around the clock customer assistance via phone, chat and email along with implementation project management, solution architecture consulting, data migration services, technical account management and role specific training through BigCommerce University for both business and technical users.
Q. What are the benefits of using BigCommerce?
Q. What languages does BigCommerce support?
BigCommerce supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Ukrainian
Q. Does BigCommerce support mobile devices?
BigCommerce supports the following devices:
Android, iPhone
Q. Does BigCommerce offer an API?
Yes, BigCommerce has an API available for use.
Q. What level of support does BigCommerce offer?
BigCommerce offers the following support options:
Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support
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