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BigCommerce
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Redefining Enterprise Ecommerce
Table of Contents
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BigCommerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
BigCommerce overview
Based on 335 verified user reviews
What is BigCommerce?
By industry, BigCommerce reviewers are most commonly professionals in retail (17%). The most frequent use case for BigCommerce cited by reviewers is eCommerce (88% of reviewers).
What do users say about BigCommerce pricing?
Reviewers appreciate BigCommerce’s reasonable pricing and wide range of included features, and they find its affordability better than competitors. However, some users report that costs rise with sales, add-ons, and higher-tier plans, reducing overall value.
What are the most popular integrations for BigCommerce?
The BigCommerce integrations most frequently cited by reviewers are: Google Ads (a campaign management product rated 4.8 out of 5 for its integration with BigCommerce) and authorize.net (an accounts receivable product, 4.1).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Features
Business Growth
Ecommerce Platform
Updates
Customization
Themes
BigCommerce’s user interface
BigCommerce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about BigCommerce?
By industry, BigCommerce reviewers are most commonly professionals in retail (17%). The most frequent use case for BigCommerce cited by reviewers is eCommerce (88% of reviewers).
Select to learn more
Who uses BigCommerce?
Based on 335 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
BigCommerce's key features
Most critical features, based on insights from BigCommerce users:
All BigCommerce features
Features rating:
BigCommerce awards
BigCommerce alternatives
BigCommerce
Starting from
39
Per month
Shopify
Starting from
No pricing info
Wix
Starting from
No pricing info
WooCommerce
Starting from
No pricing info
BigCommerce pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- API Support
- Custom Facet
- Price Lists
- Strategic Account Management Available
- Unlimited API Calls
- Priority Support
User opinions about BigCommerce price and value
Value for money rating:
Of 52 reviews that provide robust commentary on BigCommerce's price and value, 64% mention it in a positive light.
Reviewers appreciate that BigCommerce offers a wide range of tools, templates, and features at a price they find reasonable compared to similar platforms, especially highlighting its affordability against competitors like Shopify. Some users say the scalable pricing structure and included functionalities, such as security, SEO integration, cart recovery, and free multichannel integration tools, add to its value for money. Reviewers indicate that the hosted solution eliminates server maintenance and technical costs, which they find beneficial for those without technical expertise. Users think the free trial is helpful for evaluating the platform before committing. Some reviewers feel that the pricing bands are fairer than other systems and that the platform is easy to set up with low maintenance costs.
However, some users report that the monthly pricing structure can become costly, especially as sales increase or when advanced features like abandoned cart recovery require higher-tier plans. Some reviewers find the price slightly higher than similar tools and mention that certain add-ons and apps can significantly increase overhead. They say the platform is less customizable than self-hosted alternatives and that fees are higher compared to WordPress-based solutions. Some reviewers express concerns about lack of pricing transparency and feel that the overall value does not always match the cost, especially for businesses with higher-priced products.
, and
To see what individual users think of BigCommerce's cost and value, check out the review excerpts below.
Melanie E.
Content Specialist
BigCommerce integrations (741)
Integrations rated by users
We looked at 335 user reviews to identify which products are mentioned as BigCommerce integrations and how users feel about them.
Integration rating: 4.0 (5)
“it is help you consolidate customers data from in store in app, and market place based on purchases,it is also important that integration gives your customers a pleasant experience by keeping your company process clear and transparent,”
“Social media is integral to a good website. BigCommerce did not easily sync up and it was difficult to navigate.”
Adnan Z.
Manager
Integration rating: 4.7 (6)
“Offers customers more confidence that they are buying from a reputable store”
Tom S.
Director
Integration rating: 5.0 (4)
“Big Commerce works seamlessly with Shipstation. I am able to save quite a bit per order by using Shipstation's discounts.”
Clint T.
President
Integration rating: 4.0 (3)
“I was trying to build a mailing list and use mail chimp. However, the site was not conducive to converting sales.”
Justin L.
Business Owner
Integration rating: 5.0 (2)
“I use square as my payment processor and need it in order to take online orders ”
Micah J.
Owner
Integration rating: 4.3 (3)
Integration rating: 3.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
BigCommerce customer support
What do users say about BigCommerce customer support?
Customer support rating:
We analyzed 70 verified user reviews to identify positive and negative aspects of BigCommerce customer support.
Widespread user sentiment highlights BigCommerce's 24/7 customer support as a major advantage over competitors.
A number of users find the support team knowledgeable, helpful, and able to resolve issues quickly when contacted.
Frequently reported by users, customer service is easy to reach and provides clear guidance through challenges.
A minority of users report slow response times, limited technical expertise, and inconsistent resolution of complex issues.
Support options
Training options
To see what individual users say about BigCommerce's customer support, check out the review snippets below.
“Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service.”
Teodor D.
Operations Manager
“Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success. ”
Justin D.
Director of E-commerce & Marketing
“Support is slow and you can be waiting 2 days for a reply.”
James L.
Chief Operations Officer
BigCommerce FAQs
BigCommerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is BigCommerce used for?
Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.
Q. What are the benefits of using BigCommerce?
1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.
2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.
3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.
4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.
5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.
Q. What languages does BigCommerce support?
BigCommerce supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Ukrainian
Q. Does BigCommerce support mobile devices?
BigCommerce supports the following devices:
Android, iPhone
Q. Does BigCommerce offer an API?
Yes, BigCommerce has an API available for use.
Q. What level of support does BigCommerce offer?
BigCommerce offers the following support options:
Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support
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