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DrChrono
5
229
4
132
3
47
2
26
1
55
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud healthcare management platform
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DrChrono - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
DrChrono overview
Based on 489 verified user reviews
What is DrChrono?
By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).
What do users say about DrChrono pricing?
Reviewers indicate that DrChrono offers flexible pricing tiers and some users say it is affordable compared to competitors, with free trials and updates. However, some reviewers feel costs are high, especially for smaller practices, and report expensive add-ons.
Starting price
Alternatives
with better value for money
Pros & Cons
Scheduling
Pricing
Extensive customization options
Customer Support
Bugs and Issues
Contract Issues
DrChrono’s user interface
DrChrono pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
4.0
Customer support
3.6
Reviews sentiment
What do users say about DrChrono?
By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).
Select to learn more
Who uses DrChrono?
Based on 489 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
DrChrono's key features
Most critical features, based on insights from DrChrono users:
All DrChrono features
Features rating:
DrChrono alternatives
DrChrono integrations (24)
Integrations rated by users
We looked at 489 user reviews to identify which products are mentioned as DrChrono integrations and how users feel about them.
Integration rating: 5.0 (3)
“It connects your event management directly to your payments, so everything stays in sync. Deposits, invoices, and final payments flow through one system, reducing manual entry and errors.”

Aireanne T.
Owner
Integration rating: 2.0 (1)
“We didn't have good luck with it being accurate, had a lot of issues.”
Nicole W.
Doctor and owner
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
DrChrono customer support
What do users say about DrChrono customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of DrChrono customer support.
A fair number of users highlight DrChrono's customer support as responsive, helpful, and quick to resolve issues when contacted.
Multiple users appreciate the ease of reaching support, noting prompt replies and useful guidance during onboarding and troubleshooting.
A portion of users report slow response times, unresolved issues, and difficulty getting timely help, especially for complex problems.
Multiple users express frustration with the lack of direct phone support, limited communication channels, and inconsistent service quality.
Support options
Training options
To see what individual users say about DrChrono's customer support, check out the review snippets below.
“Support is generally polite, but resolution is slow and often reactive.”
Charbel H.
Chiro
“I will actively show any one that wants to know how they respond to their customers.”
Teya W.
Doctor of Nurse Practitioner
“You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry.”
Justine J.
Vice President
“Every aspect — design, functionality, service, and communication — feels broken.”
Ahmad B.
MD
DrChrono FAQs
DrChrono is a cloud based healthcare technology platform that integrates electronic health records, practice management, medical billing, and revenue cycle management into a unified system. The platform is accessible through web browsers and mobile applications on iPhone, iPad, and Mac devices. Customizable modules and specialty tailored templates support more than twenty medical disciplines, including family medicine, pain management, orthopedic surgery, psychiatry, podiatry, and urgent care. Configuration options allow practices to align administrative, clinical, and financial processes with their workflow requirements. The electronic health record component offers configurable clinical notes with specialty specific templates and time saving charting shortcuts that reduce documentation tasks. E prescribing capabilities include controlled substance workflows and integration with lab ordering and results management. Medical speech to text functionality accelerates note entry while clinical decision support tools assist in treatment planning. The patient portal facilitates secure communication and access to health data, and telehealth features enable scheduling and conduct of virtual visits directly within the health record environment. Electronic prior authorization automates approval requests and responses to simplify the authorization process. The practice management module delivers appointment scheduling with drag and drop resourcing, online patient self scheduling, and automated reminders via email, text message, and phone. Real time insurance eligibility verification and customizable billing profiles streamline front office operations. A patient check in kiosk supports on site registration, and configurable fee schedules and billing codes align charge capture with practice requirements. Reporting and analytics provide insights into operational performance, and support for multiple locations and providers accommodates growing practices. Revenue cycle management services include end to end billing operations with claim scrubbing to minimize denials, real time tracking of claim status, payment posting, and management of denials and appeals. Transparent analytics offer visibility into financial performance and patient statement workflows. Integration capabilities through an open application programming interface allow connection to third party laboratories, pharmacies, imaging centers, and wearable device data sources such as Apple HealthKit. Native iOS applications support offline charting and mobile workflows. The platform maintains HIPAA compliance with secure data encryption, role based access controls, and audit logs to safeguard sensitive patient information.
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