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Powerful Forms Get It Done

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Jotform Pricing

Pricing overview

Value for money rating

4.5

/5

2K

Price starts from

39

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

What users say

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.
Love that JotForm allows you to upload fairly large videos at an affordable price.

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Reviewers who mentioned pricing said:

KC
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Kathleen C.

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Form Builder that keeps getting Better

Reviewed 5 years ago

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Vendor response

Hi Kathleen, Thanks for leaving a positive review. We're thrilled to hear that you found it to be a great replacement for Adobe's online forms. It's fantastic to know that you appreciate the ease of use, the variety of templates, and the flexible export options. Managing submissions efficiently is a crucial feature, and we're glad it meets your needs. Reach out to us if you have questions or if you need help with your forms from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

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Tim W.

Architecture & Planning, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great transition from manual to digital

Reviewed 2 years ago

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful. It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier. I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Pros

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those. I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Cons

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Vendor response

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.

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Anil P.

Automotive, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A simple and inclusive resolution to transition towards a paperless environment.

Reviewed a year ago

Jot Form serves as a versatile solution for us, allowing us to create an employee enrollment form, as well as gather various data surveys. We've had a wonderful experience using Jot Form for these purposes.

Pros

A user-friendly and appealing resolution that offers digital form and signature capabilities as well as efficient data collection features. The software also boasts seamless integration with third-party tools, multi-level approval workflows, and integrated payment options, all of which contribute to a more streamlined paperless environment.

Cons

While the software's features are impressive, there are some limitations to consider. For example, tabular input questions are not dynamic and may require additional manual input. Additionally, incorporating an image field could enhance user-friendliness. Another factor to weigh is the relatively high cost of the software's license compared to other available solutions.

Vendor response

Hello Anil, Thank you for sharing your positive experience with our platform and feedback. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

RM
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Robin M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jotform Review

Reviewed 7 months ago

I have been very pleased with Jotform overall. I was able to get a 20% cut in cost by purchasing an annual plan. I do not recommend this product if one can get needs met by Google Forms. However, for those of us that need a HIPAA-compliant form creator, Jotform does the job well. If you choose to use Jotform, do not expect quick responses to any problems you might have. Although they have a good supply of "help articles," their menu for finding them need considerable improvement.

Pros

I like the ease of designing a new form.

Cons

Jotform does not have live support. Waiting hours for a reply can be inconvenient and interrupt the flow of designing a form, and the usual response requests a screenshot of the issue one is having. This requires a second round of interactions that could be avoided if they had live chat or synchronous phone service.

Vendor response

Hi Robin, We truly appreciate your feedback, as we are always striving to improve. We do have live chat support when you open your My Forms page. But if it is not there, then it means there's high traffic and the live chat is temporarily unavailable. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

AR
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Andrew R.

Airlines/Aviation, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very easy to use but a bit pricy.

Reviewed 2 months ago

Overall, I have found JotForm easy to use and am still learning much of what is available. Their biggest downfall so far is their customer services, they do respond but mainly with generic answers that really do not help with specific enquiries.

Pros

There is a wide range is fields available which makes forms highly customizable. The form builder interface is easy to use. The final form is clean and well presented, even with the default overlay. There are many integrations to choose from.

Cons

The price is quite high especially as there are alternatives available that are much cheaper. Support is very sparse and a little erratic with questions being answered is a very generic way. Integrations are not very straightforward to set up.

Vendor response

Hi Andrew, Thanks for your positive review. We're glad to hear that you find our platform easy to use and appreciate the wide range of customizable fields and integrations. It's great to know that the results meet your expectations. We understand your views about our pricing, rest assured it reflects the top-notch features, robust security, and comprehensive support we offer. These are aspects often lacking in cheaper options. Feel free to reach out to us if you have any questions through our Contact Us page at https://www.jotform.com/contact/, and we will do our best to help you.

NK
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Nicholas K.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you use BigCommerce/Shopify, this product is amazing

Reviewed 3 months ago

Amazing. For the price, which is low compared to how much it is used, its been well worth its cost and more.

Pros

It was super easy to create a form with rules and automation, and then embed into our website. It's kind of ridiculous the amount of control you have in Jotform, and our ability to then import this into Netsuite is just icing on the cake (we email submitted forms to our CMS portion of Netsuite).

Cons

I really don't have a negative at the moment.

Vendor response

Hi Nicholas, Thanks for sharing a detailed review of our platform. We are glad that our platform fits your needs as you build your form. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

TR
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Tim-Ron W.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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"Streamline Your Data Collection Efforts with Jotform: A Comprehensive Review"

Reviewed 4 months ago
Pros

I really appreciate Jotform for its simplicity. I mean, the interface is so straightforward, and I can just drag and drop stuff to create my forms. It's seriously a time-saver compared to other form builders out there. Plus, the customization options are off the charts – I can make my forms look exactly how I want them to. And don't even get me started on the integrations – being able to hook up Jotform with my other tools is a game-changer. Oh, and their customer support rocks. Anytime I've had a question or run into an issue, they've been super quick to help out. Long story short, Jotform has made my data collection game strong.

Cons

One thing I found a bit frustrating about Jotform is that in the free plan, there are limits on the number of form submissions and storage space. It can be a bit of a bummer if you have a lot of responses or need to store a bunch of files. And every now and then, I've run into some glitches or bugs while using the platform, which can be a tad annoying. Plus, there's a bit of a learning curve with some of the more advanced features, so it took me a little while to get the hang of things. Oh, and the pricing can be a bit confusing at times – I wish it was a bit more straightforward. But hey, no software is perfect, right? Overall, despite these minor drawbacks, Jotform is still a solid choice for creating forms and collecting data.

Vendor response

Hi Tim-Ron, Your enthusiasm for our platform truly brightens our day. We're happy to hear that our platform's simplicity, intuitive interface, and drag-and-drop functionality have been such game-changers for you. With regard to your concern, we believe the current limit on the Starter (Free) plan is enough for basic usage. You can also delete submissions with file attachments to clear your upload space limit. Check out this article to understand more about the plans, their limits and usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you come across issues, feel free to let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

KM
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Karma M.

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful, professional tools for your small business, with no hit to your bottom line

Reviewed 2 years ago

Jotform helped bring my small business venture to life by providing inspiration and needed tools without a grand investment that I simply wan't ready to make. It has helped me learn new ways to add accessibility and interactivity to user interfaces across platforms by making these options easy to use and understand in their form editor.

Pros

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty...

Cons

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with...

Vendor response

Hello Karma, Thank you for the detailed review of our platform and recommendations. We are glad that you are able to check our available features and widgets. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We will gladly assist you.

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Kavindu Githsara K.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful Online Form Automation System

Reviewed 2 years ago

As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Pros

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Cons

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Vendor response

Hello Kavindu, Thank you so much for taking the time to share your experience using our platform. You can check this link, https://www.jotform.com/help/, to view our quick guide. Rest assured, we're always working to add new services and features to Jotform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be glad to assist.

DD
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Deniz D.

Computer Software, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Jotform is the best (if you don't mind the price)

Reviewed 2 years ago
Pros

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Cons

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Vendor response

Hello Deniz, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our integrations.  We do have localized pricing if you live in Turkey. We do believe that our pricing is justified with the features and security added to the form. We are committed to providing quality products and services to you.  Please use our contact form at https://www.jotform.com/contact/ if you have questions.

WB
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Whit B.

Higher Education, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great form builder

Reviewed 3 years ago

We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Pros

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Cons

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Vendor response

Thank you so much for your awesome review Whit. We greatly appreciate it. We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0 If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request. Thank you so much!

AC
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Adam C.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Quick and easy form builder and data collection platform

Reviewed 3 years ago

We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.

Pros

Jotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings

Cons

The default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.

Vendor response

Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too. If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!

MR
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Mark R.

Higher Education, 5,001-10,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Build Powerful Web Forms in a Snap

Reviewed 3 years ago

I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.

Pros

Ease of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.

Cons

At the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.

Vendor response

Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!

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Scott T.

Entertainment, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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User friendly and easy, however expensive and somewhat limited

Reviewed a year ago

It is easy and quick to set up a short form and manage its settings, however for the Free plan alone, its very limiting, especially for my team. The 5-forms limit, the 100MB storage space, monthly views and monthly payment submissions amount is not ideal for larger teams or studios (only ideal for small groups I would say), and to upgrade to get more submissions, etc. is quite pricey, especially the...

Pros

> No limit on amount of form fields> Easy to set up and user friendly> Good to use for invoicing or anything else payment related without too much limitation> Looks appealing and not messy> Easy to view submissions> Ability to password/passcode protect the form submissions> Quick and easy to integrate into websites, especially Weebly

Cons

> Expensive - its very expensive to unlock all features of the form provider. Make sure you or your team or group can afford it.> Free plan very limited - the free plan for Jotform is extremely limiting. It's best for groups, not good for teams and studios.

Vendor response

Hello Scott, Thank you for sharing your experience using our platform. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

JE
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Janice E.

Events Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Finally, an easy way to enter data!

Reviewed a year ago

One of our best discoveries, Jotform helps us streamline data for our events from event inquiries, to details of the event, to the vendors, and guest lists. For our clients, it's easy to use because it only 1 page per question which is not too overwhelming compared to a Google form.

Pros

This is such a powerful tool compared to other form builders I've used in the past because it's a one-stop shop place where our clients can fill out the details of their event, it gets assigned to an available team member, then eventually we can export the data, collect payment, and finalize the details of an event. It is web-based so its easier to navigate

Cons

Their customer support is only available online and the pricing plans are a little bit expensive

Vendor response

Hello Janice, Thank you for the positive rating and feedback. We believe our pricing remains an excellent value and continues to be very competitive among our competitors. JotForm offers advantages you won't find in a lower-cost alternative. Like security and integrations. For more information, you can check this link: https://www.jotform.com/features/security/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

SS
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Shilles Steven A.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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By far the best form software

Reviewed 3 years ago

I've used many form software over the years and I always keep changing them due to limitations in functionality and features. Then I came across JotForm and I was impressed and thought to myself, why didn't I came across this platform earlier? Everything I need to start a small business and grow big is here on this platform and I don't need a separate tool/software to manage orders, contacts, customer submissions, staff sales submissions and more. Just one form, and it's JotForm.

Pros

This platform has all your needs to start off, from a regular form to a contract signing, orders managements, contact and more. Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big!

Cons

I have not come across any cons yet besides that, the price is slightly high compared to other forms, but worth every penny due to the features in it.

Vendor response

Thank you so much for your nice compliments. We are happy to know that you find JotForm a worthy product. Cheers!

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Festus U.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Form Builder Tool For Lead Generation

Reviewed 2 years ago

we were able to capture leads for different online campaigns we had and we could delete a previously built form and recreate another one which is very good.we also got an instant email notification for each form that has been filled.Jotform is a great platform for lead generation because we really got tremendous value

Pros

1. we could build a squeeze page in few minutes2. visitor insight and tracking3. easy drag and drop prebuilt forms4. email notification for each form filled5. easy to embed form6. form sharing feature on social media

Cons

1. the free version is open to just 500 form submission which is not good enough.2. some premium features should be unlocked for a limited time during the trial period

Vendor response

Hello Festus, We're so grateful that you took the time to share your awesome review. It's our pleasure to serve customers like you. With regards to your cons, we believe the 500 total submissions storage limit is enough for basic usage. However, you can always download your submissions data and delete them from your form tables to free up your submission's storage usage. Aside from that, almost all features are available on the free plan. Free and paid plans only differ on monthly submissions, monthly form views, upload space, number of forms limits and etc. If you have any other questions or concerns, make sure to contact us through our support contact form at https://www.jotform.com/contact/.

JF
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Jeff F.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not the greatest for more complex forms and applications

Reviewed 7 months ago

average to below average satisfaction. For very basic short forms, I think it would work okay, but for my needs it was not sufficient

Pros

i liked how could customize a form and create one for my specific purpose at a fraction of the cost of bying more specialized software. I was also able to use it for a variety of different business needs

Cons

The technical reliability and software support are very poor. The more complex forms bog down the system, fail to save, fail to download into PDF format, and often "hang". The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team.

Vendor response

Hi Jeff, Thanks for taking the time to share your thoughts and experiences with our platform. We appreciate your acknowledgment of the cost-effectiveness and versatility of creating forms tailored to your specific business needs. We regret to hear about the challenges you've encountered. We understand the frustration that can arise when dealing with issues. We take your concerns seriously and are committed to improving our platform. Please share with us your support ticket links so we can investigate what's happening and suggest more appropriate solutions that would help resolve the issues you've encountered. Feel free to reach out again from the Contact Us page at https://www.jotform.com/contact/. We'll be more than happy to help.

KB
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Kelsey B.

Public Safety, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Populate, Integrate, Automate

Reviewed a year ago

Awesome experience. Great software, great customer service, and great price!

Pros

JotForm had enabled our organization to efficiently gather information, integrate it into our other systems, and automate the process of reporting on all of our data. When combined together, all of those things save us plenty time, which is what I like best about JotForm.

Cons

There isn’t much of anything I dislike about JotForm, except that it needs a lot more widgets to add to its already large collection.

Vendor response

Hello Kelsey, Thank you for your feedback. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

SK
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Samil K.

Furniture, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Amazing Product

Reviewed 3 years ago

We have a small development team and we are able to add our company's software a form but we don't even think about it when we have Jotform. Any situation that we need user input(Like vote products, vote experience etc) we use Jotform. Actually we don't call a form a form anymore we call Jotform. Thank you so much guys.

Pros

Very easy to use, extremely fast and flexible. They are always improving product and it solves lots of job we need to do.

Cons

The pricing should be more flexible based on country I guess.

Vendor response

Thank you so much for your compliments. It's great to know that Jotform really helps you in your job. As for pricing, we like to keep our pricing structure simple as it is so we do not have any other pricing except what's shown on our pricing page here http://www.jotform.com/pricing/. If you have more questions, let us know so we can help. Have a good one!

SJ
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Simon J.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great helper

Reviewed 8 months ago
Pros

beautifully crafted forms. easy to use.

Cons

the price starts at 39$/month for the first paid level, which is quite a lot.

Vendor response

Hi Simon, Thanks for the positive rating. We are glad you had a great user experience using our platform. Your feedback is appreciated. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

GL
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Geoff L.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy Customer

Reviewed a year ago

In addition to many other uses, we've used Jotform to create an internal ticketing system between our departments. This has lead to greater accountability and tracking which has seen a rise in our customer service levels. The price was much better than our old software while offering better features. A no brainer!

Pros

Integration into our project management system was easy to setup with very little maintenance. We also have greater ability to customize the forms compared to our old form software.

Cons

The PDF editor is sometimes slow and clunky. Finding that PDFs look different in the editor when compared to the final product.

Vendor response

Hello Geoff, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

SA
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Sheila A.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How JotForm made a difference in my workflow

Reviewed 3 years ago

My previous company used jotform for different purposes. Form Audits, Surveys and Data Entry. I've always found it convenient.

Pros

The ability to customize forms and be creative about them. I also like the fact that you can group entries and collaborate with other people.

Cons

The 100 submission limit for the free/starter pack. I wish it was more than 100. Also, I am using the jotform to make my workflow smoother. Hence, if I upgrade, the company would not be reimbursing me. It would be great I can obtain a better price.

Vendor response

Thanks for your perfect rating. We really appreciate it. There's actually a way to get an increase of your submissions limit permanently, that's simply to share or spread the word about Jotform. Check this out https://www.jotform.com/myaccount/increase-limits. If you need assistance with your workflow, please contact us via our support contact form here https://www.jotform.com/contact/ so we can help. Regards!

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Binny B.

Civil Engineering, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best tool for form submission and collections with conditional flows.

Reviewed 2 years ago

I have been using this product since many years, I used it first and then left it due to lack some budget issue, Just to accommodate few more submission, I could not upgrade. But then I soon realised that JotFiorm is one of the only kind that lessens my workload to export and real time tracking so I convinced for paid plans.

Pros

There is a long list of capabilities that JotForm comes with, in starting when we were searching for a solution that can build a WYSIWYG form, that can store the data, and reflect the data in real time excel sheet, and Boom, we got it. It solved our problem of payment + data collection in a simple frame. Hats-off to the founders and developers. It would take at-least a week earlier to make a HTML form with custom fields and on top of that validations of each field was a standing nightmare. Now we got an express way, simply loving it..

Cons

To be honest, the pricing plans are not use pocket friendly. If you are not working with regular form business then it will be better to use Google or Zoho. In free tier you get 5 forms with 100 submissions each, which is not a great deal. You at-least have to upgrade to their silver plan to accommodate marginal amount of data. Also, the payment gateways are limited to Stripe and PayPal. Not much useful for your audience based out in South Asia.

Vendor response

Hello Binny, Thank you for your detailed review of our product. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Our free plan is intended for form creators that are just testing our features (all features are available on our free plan)or only collecting small submissions. We also have a variety of payment gateways that can be used on the forms. You may refer to this link: https://www.jotform.com/help/chapter-7-payment-forms/for more information. If you have further questions, please don't hesitate to contact us using our contact form at https://www.jotform.com/contact.

AB
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Amit B.

Design, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best form softwares for making forms and managing data.

Reviewed a year ago

I used JotForm for alot of causes, mainly for events registration forms. I feel like it's a great product that does exactly what it meant to do and even a bit more (in an amazing way), JotForm is one of my favorite platform for creating and managing forms.

Pros

JotForm makes it super easy to collact data and organize it, eveything you need to manage costumers, workers, and more is all in one place, with a great UI and UX, that makes it fun to use.

Cons

The fact that a lot of features are limited / locked behind a paywall is understandable but a bit disappointing, although the price is not that high and the value for the money is worth it.

Vendor response

Hello, Amit. We appreciate your kind thoughts and sharing your experience with our platform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be happy to help.