Tribe Reviews

Tribe

Cloud-based community platform for branded communities

4.75/5 (20 reviews)

Pros
  • The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.Verified ReviewerRead the full review
  • They are also proactive in offering help and making sure we are satisfied with the platform.Oviene K.Read the full review
  • Tribe is trying to help users customize their communities with the features that work for them best.Behzad H.Read the full review
Cons
  • The navigation will make confuse at the beginning.Mateus Y.Read the full review
  • There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.Harriet R.Read the full review
  • At the moment, there is limited room to - for instance - put advertising on your social media website.Rick P.Read the full review
100%
recommended this to a friend or a colleague
Harriet Ramos

Launched our mobile community within 2 weeks!

Used weekly for 1-2 years
Reviewed 2020-01-09
Review Source: Capterra

We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros
In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons
There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Solid feature-rich package

Used daily for less than 6 months
Reviewed 2019-10-28
Review Source: Capterra

Pros
Tribe is a very good community/forum package. Extremely easy to set up, feature-rich, and well-designed. Tribe features include groups, topics, @mentiones, Rich Text formatting, polls, custom-domain support, telegram and messenger integration, CSS-customization and more. All this in a functional, intuative, and mobile-responsive design. Tribe also has good support for foreign languages, including perfect RTL alignment for relevant languages (such as Hebrew, used on our forum). Most importantly of all, though, is the technical support, which is simply fabulous. Tribe's team is extremely helpful and supportive, open for suggestions and happy to help with every little problem - even with the Free product. I highly recommend you give it a try!

Cons
Tribe is hosted on their servers, and not available for self-hosting, which might be an issue for some. However with support for custom domains, branding and CSS customization, this shouldn't be an issue for most. Might even be an advantage.

Response from Tribe


Thanks for the detailed review and we're glad that you took advantage of the customizability. Since Tribe is a cloud-based solution, there is no on-premise set up at this point. However, this helps our clients to focus on the community building instead of worrying about the technical complexities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elisa Eve

Loving this software!

Used daily for less than 6 months
Reviewed 2020-02-13
Review Source: Capterra

This is a really easy to use platform. I had to contact customer service for an issue once (on my end) and it was a very pleasant experience.

Pros
This is so completely easy to use and set up. I love how simple it is for users to understand and for our employees to figure out.

Cons
I honestly haven't figured out much that I don't like yet. We are still in the beginning stages of implementing this software, but so far I am loving everything! I would highly recommend this to anyone looking for a community platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mateus Yonathan 🦅

Implement Tribe for eaglepay.io Community Engagement

Used monthly for free trial
Reviewed 2018-11-29
Review Source: Capterra

I am satisfy so far. Since the development keep going for the new features.

Pros
Similar to Quora but more advanced. Coin reward distribution is a plus.

Cons
The navigation will make confuse at the beginning.

Response from Tribe


Hi Mateus,

Appreciate you for sharing your experiences.

Tribe has a very strong use case for communities around blockchain projects and we do that with our virtual currency distribution system apart from loads of other features and customization capabilities.

Tribe has come a long way since the time you used our free trial. It has definitely become more intuitive.

Thanks again for your review; we hope to see you as our successful customer in future.

Best Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Cengiz Aydin

Just do it

Used daily for free trial
Reviewed 2019-10-15
Review Source: Capterra

I liked it. It helped me to establish a community base without hurdle and delay.

Pros
It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them.

Cons
It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision.

Response from Tribe


Thanks for the detailed review. Our pricing is about 50-80% cost-effective when compared with other similar SaaS solutions in the online community domain.

Regarding better analytics - we are offering native report which helps you track the overall health of the community. Integration with Amplitude Analytics will give you additional granular insights on every single member activity and content.

Mobile app - This will be released in 2020. At this point, companies are simply using our API to build community components inside the existing mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Meryl Widrick

They delivered a top notch platform for our customer community

Used weekly for 6-12 months
Reviewed 2019-05-09
Review Source: GetApp

Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.

Pros
We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

Cons
It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.

Response from Tribe


Hi Meryl,

Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words.

We're glad to see that our feature set and usability help you launch a really powerful customer community.

Thanks again for choosing us as your community partner.

Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rajnil Thakur

Simply amazing! The Tribe Platform and their team give everything you need to build a successful com

Used weekly for 6-12 months
Reviewed 2019-05-04
Review Source: GetApp

We had an outstanding experience overall (perhaps my top three in SaaS space). I’d recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention!

Pros
This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use. Most important element in their offering is the team – they patiently understood our requirement for the community as an integral part of our software product. They guided us with clear strategy and explained the features best suited for our use case. Finally, the whole community was customized was exactly the way we wanted. All of these came at an extremely efficient cost.

Cons
We encountered some bugs, but that’s understandable as this is a relatively new product. However, they fix the reported issues quickly and provide regular updates to improve further.

Response from Tribe


Hi Rajnil,

Really appreciate your honest feedback; this will definitely help us improve Tribe.

Happy to see that our consultative approach met your expectation. I'll let our team know about your kind words -- this is what gets us going every day.

Best,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Parsa Ghaffari

Well designed and well thought platform

Used daily for less than 6 months
Reviewed 2018-12-12
Review Source: Capterra

Tribe comes with our highest recommendation.

Pros
We have been looking for a community solution for quite some time till we discovered tribe. It is a modern platform, well designed and well thought on its integration. It has an intuitive and straight forward interface. unlike other solutions on the market tribe is not over selling over its features. tribe comes with our highest recommendation.

Cons
Anything that was a concern has been addressed very quickly by the customer success team. The only thing I would mention to help others make a right decision would be the platform itself is a tool. you need to build the community around your brand and invite your members to join your tribe.

Response from Tribe


Hi Parsa,

Thank you for making our day, our team was super happy to read your review :)

When we set out to build Tribe, our goal was and still is to to provide highly intuitive community platform. We're also highly inclined towards offering powerful customization options via integrations, widgets and API.

It's an honor to have you using Tribe.

Best Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oviene K

Great platform, easy to use!

Used weekly for 6-12 months
Reviewed 2019-06-11
Review Source: Capterra

Our experience with Tribe has indeed been a great one!

Pros
Navigating the features on the platform is easy. The instructions are straight forward and the Tribe community is filled with useful articles on how to use all the features. The team is also very supportive and responsive whenever we encounter any difficulties or need any advice. The team has also accommodated our suggestions and requests to better our community. They are also proactive in offering help and making sure we are satisfied with the platform.

Cons
There was a bug with one of the features during our early stages of Tribe but the team quickly addressed it and made fixing it a priority.

Response from Tribe


Hi Oviene,

First of all, thanks a lot for taking the time to write such a detailed review.

We consider our clients nothing less than our Tribe family and are always committed to your success.

Glad to see that you found of support, content and the platform useful. Look forward to a long-term partnership.

Regards,
Team Tribe.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Taha Rasouli

Great value for money!

Used daily for less than 6 months
Reviewed 2018-10-28
Review Source: Capterra

We have tried a few different solutions in the market. When we decided to switch to Tribe, the team walked us through redefining the community objectives, make it more aligned with business and organization objectives. They also supported the whole smooth migration process. The fact that Tribe customer success team has a great business and community knowledge helped us realize great ROI. We started with their basic plan and as we saw results coming we upgraded to premium.

Pros
Pricing is fair and flexible. Facebook integration was somehow magical and increased users retention. Fast and reliable customer service.

Cons
As Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner.

Response from Tribe


Hi Taha! Thanks for taking the time to review Tribe. Glad to hear this was the right solution for you. We are looking forward to celebrating the growth of your community!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Behzad Hariri

Excited to build our community.

Used daily for less than 6 months
Reviewed 2018-12-03
Review Source: Capterra

We got to know about tribe as we were beginning to plan for creating a community for our customers. Our experience so far with Tribe has been a great one. We have received great support from the Tribe team. The platform itself is very easy to use and we appreciate the proactive support suggestions we receive for improving our community. Tribe is trying to help users customize their communities with the features that work for them best. Trube has reached out to us a number of times to see if we need a feature that they don't currently offer so they can build it for us and I find that very unique.

Pros
Easy to use, customizable, visually appealing.

Cons
I haven't come across one but if I do I will make sure to share.

Response from Tribe


Hi Behzad,

Thanks for the great review :) we are delighted to know you liked the intuitiveness of the platform and customer support.

Since we're truly user-centric and committed to see our customer sicced, we take a proactive approach to find out ways to help our clients.

We are honored to have you as a member of the ever-growing Tribe family.

Best Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Iman Hejazi

10/10 The best community platform!

Used weekly for less than 6 months
Reviewed 2018-12-19
Review Source: Capterra

A well-thought community platform with integrations that made us focus more on driving growth and engagement and less time on software development.

Pros
Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial. The modern design and the smart widgets helped us implement and integrate the community elements into our product. The gamification system boosted the engagement by encouraging users to contribute. The customer success team was always available and supported us with their understanding of the business and their know-how of online community building.

Cons
The custom integration app that Tribe implemented for our product had some bugs but to be fair, they fixed them right away after reporting by our team.

Response from Tribe


Hi Iman,

Really appreciate you for taking the time to share your experiences.

Your review really made our day. And we're happy to see that you liked the simplicity, customization options and support from our customer success team.

Thanks for understanding that bugs can be present during the early days. We're completely committed to delight our customers, so quick resolution of any customer issue is our first priority.

Best Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Iman Davoodian

Great solution to my community network that I didn't know existed!

Used daily for 6-12 months
Reviewed 2018-12-16
Review Source: Capterra

Pros
They have more features​ to gather a great community than I could imagine. The platform is very easy to use Great customer support

Cons
Nothing that I can think of

Response from Tribe


Hi Iman,

Glad to have you as our customer and really appreciate you for sharing your experience.

We're highly optimistic of establishing long-lasting relationship and see you succeed.

Best Regards,
Preetish

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachel Linonis

Great customer service, great product

Used weekly for less than 6 months
Reviewed 2019-06-11
Review Source: Capterra

Pros
The interface is user friendly - it can stand alone but also reminds you of other products out there (like Facebook groups, etc.) - so it offers the client/customer familiarity. This is what we were going for. We also really like the team/customer support; they are ready and willing to help us whenever we have questions or comments. They have taken our feedback seriously - and some of our suggestions are actually on the roadmap.

Cons
There were some instances where the features/functionality didn't quite meet our needs (because we are working with an unique population) - but Tribe.so was able to address these for us.

Response from Tribe


Hi Rachel,

Truly appreciate your honest feedback; your suggestions are helping us improve Tribe platform.

Our team has already started with our signature Tribal dance as I write this. We're so happy to see that our effort to democratize community building in a user-friendly manner is working out well.

We understand that you have a unique audience, but we're fully committed to work with you and help in any way possible.

Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Monica Dhiman

Tribe is an user friendly community software with loads of features.

Used weekly for less than 6 months
Reviewed 2019-03-11
Review Source: Capterra

Easy to use, modern design, fair pricing, and lots of useful integrations.

Pros
Making the decision to migrate from an existing community solution was very challenging. Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.

Cons
Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.

Response from Tribe


Hi Monica,

Thanks for taking the time to write such a detailed review and choosing us as your preferred community partner.

Glad that we could provide seamless migration experience and customization at your preferred price point.

Best Regards,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jacob Moses

Fanastic forum for capturing helpful insights!

Used daily for less than 6 months
Reviewed 2019-10-17
Review Source: Capterra

Pros
We've used Tribe to host our forum for about three months and have loved how well it captures all the helpful insights in the community and how easily others can find them. I'd totally recommend Tribe for anyone looking for a forum software.

Cons
The Premium version is pricey—but I can tell it includes a lot of value.

Response from Tribe


Glad that Strong Town found Tribe Community Platform helpful for capturing insights. The Premium plan costs $4788 per year at this point with an annual subscription and this pricing is about 50%-80% cost-effective than other SaaS solutions catering to the online community domain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rick Paul

An Interesting Tool - Has Potential

Used weekly for less than 6 months
Reviewed 2019-12-17
Review Source: Capterra

Off the bat, I've been impressed in what it has to offer. At one point, I reached out to the admin team for some guidance and they gave me a substantive answer -- this is always nice.

Pros
The idea behind Tribe is that you have your own social network out of the box. It's incredibly easy to get it up and running, and the social media website you launch can be white-labeled - in other words, you can make it look like it was your own creation.

Cons
I would like to see more means to monetise this product. At the moment, there is limited room to - for instance - put advertising on your social media website. In fairness, Tribe is a young company, and I think various things like this are on the horizon.

Response from Tribe


Thanks for taking the time to share the feedback. We understand that in some use cases (especially when the community is the product), monetization is important. This is something we have on the roadmap.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Building communities

Used daily for less than 6 months
Reviewed 2019-10-15
Review Source: Capterra

Pros
The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.

Cons
There could be a Google Drive implementation to upload material.

Response from Tribe


Well, thanks a lot "secret admirer" for sharing your feedback. Glad that we could make your community look beautiful and improve the staff collaboration. We'd surely consider Google Drive integration in the roadmap.

Wish you immense success with your community.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great tool, outstanding support

Used weekly for free trial
Reviewed 2019-03-18
Review Source: Capterra

Pros
Their customer success managers are outstanding! They've answered all my questions within no time and helped a lot also with tips and tricks to kickstart the community.

Cons
Some features were still missing when we started (f.ex. email notifications) but their development team is super fast and I'm sure they'll pick up these features in no time.

Response from Tribe


Thanks a lot for your kind words. Really appreciate you for taking the time out to share your experience. And we agree, our customer success managers are paranoid about helping clients!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael Weaver

It takes a Tribe, and you can own it!

Used occasionally for less than 6 months
Reviewed 2019-12-13
Review Source: Capterra

Very happy with Tribe and what they bring to the table. I think that it will definitely be able to grow our business.

Pros
So, I really like that Tribe is an available product. When you have the noise of FB ads and Nextdoor false alarms. I am glad to have a product like Tribe that is scalable to what you want it to be.

Cons
I am not a huge fan of not being able to run multiple Tribes from one account. I would like to have a better solution that you may be able to have one admin then still another top level admin that could check in and manage multiple admins.

Response from Tribe


Glad that you liked the idea of Tribe and its scalability. You can create multiple communities with the same account, however, it'd be difficult to manage several communities with one account. But, it's entirely up to the community owner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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