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Top Rated Knowledge Management Software with Reporting/Analytics in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Reporting and analytics in knowledge management software provide insights into user engagement, content usage, and training needs. They help track performance, identify trends, and make data-driven decisions to improve communication and support. Our reviewers in knowledge management software rated this feature as highly important.

6 Best Knowledge Management Software with Reporting/Analytics

Product
User rating
Starting price
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
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Freshdesk logo
4.5
(3.4K)
19
per user/per month
learn more
Wix logo
4.4
(10.5K)
17
flat rate/per month
learn more
LiveAgent logo
4.7
(1.7K)
15
per user/per month
learn more
Zendesk Suite logo
4.4
(4K)
39
per user/per month
learn more
monday.com logo
4.6
(5.7K)
9
per user/per month
learn more

See other top Knowledge Management products with reporting/analytics

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Knowledge Management software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho Desk logo
Reviews Sentiment
 
 
 
1-2(21)
3-4(885)
5(1,305)
Key Features
Knowledge Base Management4.4
Content Management4.4

User insights about the reporting/analytics feature

Reviewers value Zoho Desk's reporting and analytics for their user-friendliness and comprehensive insights into customer service performance. They highlight the ability to track SLA compliance and agent productivity. Some users mention the need for more detailed reporting, often using Zoho Analytics for advanced analysis.
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“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“Provides powerful reporting and analytics capabilities, allowing you to gain insights into your customer service performance.”
Verified reviewer profile picture

Arheer G.

Marketing Manager

Starting price
20per user /
per month
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Pros and Cons based on 2,211 verified reviews
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Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Freshdesk logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Knowledge Base Management4.3
Content Management4.5

User insights about the reporting/analytics feature

Reviewers highlight Freshdesk's reporting and analytics for providing valuable insights into customer support operations. They appreciate the customizable reports and visual representations of key metrics. However, some users mention issues with data accuracy and the need for improvements in the reporting interface. Overall, they find it helpful for tracking performance and making data-driven decisions.
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“one of the main issues we have with FD is the lack of reliable reporting. we currently extract raw ticket data and dump the data into Tableau instead of using the built in reporting and dashboard features within FD. we have found that the reporting and analytics components in FD are not accurate and are too clunky to work with”
AF

Alex F.

Analyst

“Freshdesk's reporting and analytics capabilities provide sellers with valuable insights into the performance of their customer service operations, allowing them to make data-driven decisions about how to improve.”
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Maximiliano B.

Sales

Starting price
19per user /
per month
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Pros and Cons based on 3,407 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Wix logo
Reviews Sentiment
 
 
 
1-2(242)
3-4(4,353)
5(6,001)
Key Features
Knowledge Base Management4.4
Content Management4.5

User insights about the reporting/analytics feature

Users find Wix's reporting and analytics helpful for understanding website traffic and performance. They appreciate the integration with Google Analytics and the ability to monitor visitor behavior in real-time. Reviewers mention that the analytics are easy to access and understand, though some find the feature confusing or less useful compared to other platforms.

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“The analytics features provided by Wix allows our company to see the insights and traffic on our page. This is a great feature to see where our traffic originates from. ”
ML

Matthew L.

Freelance Web Designer

“Reporting and Analytics feature is essential, you can understand the website behaviour with Wix. Also you can connect Google Analytics and Search Console for real time data.”
AC

Anil C.

Marketing Executive

Starting price
17flat rate /
per month
learn more
Pros and Cons based on 10,596 verified reviews

Professional website creation

Intuitive drag-and-drop interface

Extensive template library

Comprehensive beginner tutorials

Versatile blog creation tools

Slow website performance

Confusing and costly plans

Limited SEO capabilities

Inconsistent mobile compatibility

Complicated domain management

See pros and cons details
LiveAgent logo
Reviews Sentiment
 
 
 
1-2(7)
3-4(496)
5(1,250)
Key Features
Knowledge Base Management4.5
Content Management4.7

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to set up and use, allowing them to track metrics like ticket response times and customer satisfaction. Users report that these analytics help improve communication and support services, making it easier to identify and address issues promptly.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
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Ric H.

Financial representative

Starting price
15per user /
per month
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Pros and Cons based on 1,753 verified reviews
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Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Knowledge Base Management4.3
Content Management4.2

User insights about the reporting/analytics feature

Reviewers appreciate Zendesk Suite's powerful reporting and analytics, though they note the complexity in setting up custom reports. They find the premade reports useful and mention the integration with tools like PowerBi for in-depth analysis. Some users report limitations with exporting data and the need for additional purchases for advanced analytics.

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“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Zendesk has great reports and statistics for us to use. Each department can see who is doing tickets, what types of tickets they are working, SLAs, etc. This helps management ensure that everyone is getting the help that they need. ”
GP

Geoff P.

Systems Security Analyst

Starting price
39per user /
per month
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Pros and Cons based on 4,070 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
monday.com logo
Reviews Sentiment
 
 
 
1-2(71)
3-4(1,936)
5(3,713)
Key Features
Knowledge Base Management4.8
Content Management4.4

User insights about the reporting/analytics feature

Reviewers indicate that monday.com's reporting and analytics are valuable for tracking project progress, team performance, and resource allocation. They appreciate the customizable reports and user-friendly dashboards, which aid in decision-making. However, some users mention limitations with external integrations and the need for additional subscriptions for advanced functionalities.
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“I like the reporting/analytics features in monday.com because they allow me to track the progress of my team and see where we need to improve. Additionally, the ability to generate custom reports is extremely helpful in identifying areas that need attention.”
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Geoffrey k.

MD

“I appreciate how Reporting/Analytics in monday.com provides real-time insights, customizable dashboards, and visual data representations, making it easy to track progress, identify bottlenecks, and make informed decisions.”
BM

Bharat M.

SEO Specialist

Starting price
9per user /
per month
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Pros and Cons based on 5,720 verified reviews
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Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details

Other Top Rated Knowledge Management Software with Reporting/Analytics in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Wix logo

Website builder & business management platform

learn more
Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
IT Glue logo
Category Leaders

Track, find and know everything in under 30 seconds.

learn more
IT Glue is an intelligent Knowledge Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Read more about IT Glue

Users also considered
Jolt logo

Comprehensive digital food safety & operations software

learn more
Jolt helps you master storage, distribution, & access to proprietary information. Instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs & employee churn.

Read more about Jolt

Users also considered
Yonyx logo
Category Leaders

Decision tree driven Interactive guides for customer service

learn more
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Users also considered
Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

learn more
Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the ability to create, categorize, and customize knowledge bases, facilitating easy access, efficient search, and collaborative content updates. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users highlight the importance of organizing, storing, and customizing content, enhancing accessibility and collaboration, and integrating with various tools for streamlined workflows. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers emphasize centralized document storage, version control, easy sharing, and efficient retrieval, which streamline collaboration and ensure up-to-date information. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users appreciate intuitive text editing with rich formatting options, enabling clear and professional documentation and enhancing overall user experience. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers find flexible and granular access controls crucial for security, enabling role-based permissions and ensuring appropriate access to sensitive information. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users highlight the effectiveness of full-text search in quickly finding specific information across documents, enhancing productivity and ease of use. 86% of reviewers rated this feature as important or highly important.