Annex Cloud Loyalty Experience Platform Reviews - Pros & Cons, Ratings & more

Kangaroo

Guusto

White Label Loyalty

Feefo

Bazaarvoice

Annex Cloud is a cloud-based customer loyalty solution that provides integrated loyalty, engagement, and retention solutions for enterprises. A range of program types are supported, including online, omni-channel, paid membership, social, incentives, and more.

Annex Cloud Loyalty Experience Platform

Android

Web-based

iPad

iPhone

Director of CX

Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.

Product Owner

I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.

Marketing Manager

My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.

Website Manager

A good option to implement a loyalty program if resource and time don't allow for in-house build.

Digital Marketing Strategist

Ability to be customized and align with our company's vibe along with rich capabilities and features.

Retention Marketing Manager

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

Manager, Digital Optimization, Retention & Analytics

The UI and dashboards are also in desperate need of an update.

Solid loyalty tool with great customer support.

Marketing and Media Coordinator

We are still having inconsistencies and odd occurrences from time to time.

Web Operations Coordinator

Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.

Solutions Engineer II

I have experienced  great customer service with Annex Cloud. I rarely have to wait for a response when I send in a question.

Salesforce Commerce Cloud Developer

While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.

Vice President of Technology

The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.

The software seems to be fairly intuitive and easy to navigate and use.

Associate Marketing Manager

Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and  Annex was straightforward and accurate at each phase of the process. 

A great partner and Loyalty expert

Very happy with the account management team and their attention to my business.

Best decision

Can target most loyal customers effectivley and reward them with points for their purchases

The account managment is good but actual product needs work

We're Fans of Ratings & Reviews + Visual Commerce!

Our goal using Annex Cloud was to drive customers to our e-commerce channel.  It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.

Cheers to Annex Cloud for helping us acheive our implementation timelines

Annex Cloud has provided our small business with the proper website tools  to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Annex Cloud Gives AOMC Tools to Grow!

All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

Annex Cloud turns users into loyal customers

Elevate Your Marketing With Annex Cloud

Great Support, Implementation & Front End Features

Excellent client support

Solid loyalty tool with great customer support

Responsive Support

It's a good software that could be simplified.

Good Overall Loyalty Platform

All of our designated representatives were stellar. We worked with Jake and Garret and they were both very helpful and informative. 10/10

Amazing Service!

Our site with Annex Cloud and our Loyalty Program; the insights shared by the AC team ahead of launch along with the program itself, set our team and site up for success at the start.

Leader in Loyalty

A Great Partner

A+ on the ongoing support we have been receiving

Great Support!

The representative has been an absolute pleasure to work with and with us every step of the way. He was the support we needed for our account and understood the needs of our business.

Great Partners

Good Customer service all around 

3 years and moving from strength to strength

Overall experience has been a positive one.

Pros and cons

Great Team and Product

It has been a rocky implementation with all the data that needed to be transferred correctly, but it worked it eventually. A few of our projects took a painfully long time to be implemented but [SENSITIVE CONTENT HIDDEN] hard work did knock off many items that have been on our list for 6 months+

Sleekshop's Review

We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier.  Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous.  They are easy to work with, very customer responsive, and an excellent business partner.

Annex Cloud Loyalty Experience Platform Reviews (2025)

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