Annex Cloud Reviews

Annex Cloud

Customer marketing platform

4.19/5 (26 reviews)

Gio White

We're Fans of Ratings & Reviews + Visual Commerce!

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

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Annex Cloud

Customer marketing platform

Amy John

Best decision

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

Very happy with the account management team and their attention to my business.

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Annex Cloud

Customer marketing platform

Jeffry Johnston

Elevate Your Marketing With Annex Cloud

Used daily for 1-2 years
Reviewed 2018-02-20
Review Source: Capterra

Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

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Annex Cloud

Customer marketing platform

Paul Walker

3 years and moving from strength to strength

Used daily for 2+ years
Reviewed 2018-03-17
Review Source: Capterra

Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

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Annex Cloud

Customer marketing platform

Larry Shaw

Great business partner

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: Capterra

We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.

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Annex Cloud

Customer marketing platform

Kristen Coppolino

Annex Cloud Review

Used weekly for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. This program has given us many future opportunities for promotions we can offer, and ways we can entice our customers purchase more frequently.

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Annex Cloud

Customer marketing platform

Julie ONeal

Great tool for social integration and retention efforts.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

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Annex Cloud

Customer marketing platform

Jamin Jones

Annex Cloud Gives AOMC Tools to Grow!

Used daily for 1-2 years
Reviewed 2018-08-23
Review Source: Capterra

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

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Annex Cloud

Customer marketing platform

steven turner

Annex Cloud turns users into loyal customers

Used daily for 6-12 months
Reviewed 2018-09-23
Review Source: Capterra

All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

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Annex Cloud

Customer marketing platform

Lucy Stewart

time consuming but worth the reward

Used daily for 1-2 years
Reviewed 2018-01-31
Review Source: Capterra

The process was initially very tricky to set up and quite a daunting prospect, however, once we started, and commited our team to the project, things ran much smoother.

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Annex Cloud

Customer marketing platform

Joseph Dornoff

Professional, reliable service for small to mid-sized businesses

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

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Annex Cloud

Customer marketing platform

WS Wong

We've had a great experience with Annex Cloud.

Used daily for 1-2 years
Reviewed 2018-03-06
Review Source: Capterra

Higher retention. Easy implementation.

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Annex Cloud

Customer marketing platform

Chris Grucelski

Great Support, Implementation & Front End Features

Used daily for less than 6 months
Reviewed 2018-03-14
Review Source: Capterra

The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

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Annex Cloud

Customer marketing platform

Heather Robertson

A good alternative to building a loyalty program in-house

Used weekly for 1-2 years
Reviewed 2018-03-19
Review Source: Capterra

Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

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Annex Cloud

Customer marketing platform

Robin Nettesheim

Pros and cons

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

Overall experience has been a positive one.

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Annex Cloud

Customer marketing platform

Danielle Dinelli

Great Partners

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

The representative has been an absolute pleasure to work with and with us every step of the way. He was the support we needed for our account and understood the needs of our business.

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Annex Cloud

Customer marketing platform

Anonymous

Excellent client support

Used occasionally for less than 6 months
Reviewed 2018-03-22
Review Source: Capterra

We are currently in the implementation phase and cannot comment on the product yet, however, up to this point we have been very pleased with Annex Cloud's level of support, especially from our Client Success Manager. Launching a loyalty program is a very complex project. There were a number of items which we hadn't thought about until the implementation phase. That said, we've worked closely which has shared a tremendous amount of knowledge and support.

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Annex Cloud

Customer marketing platform

Anonymous

The account managment is good but actual product needs work

Used daily for 6-12 months
Reviewed 2018-04-05
Review Source: Capterra

Can target most loyal customers effectivley and reward them with points for their purchases

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Annex Cloud

Customer marketing platform

Kari Zanotto

Annex Cloud Feature Rich!

Used monthly for 2+ years
Reviewed 2018-04-18
Review Source: Capterra

We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.

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Annex Cloud

Customer marketing platform

Anonymous

Team is accommodating to questions and addressing concerns in a timely fashion.

Used weekly for 6-12 months
Reviewed 2018-03-21
Review Source: Capterra

From an administrator point of view, like using the admin dashboard. The dashboard has a lot of reporting to gauge the program.

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Annex Cloud

Customer marketing platform

Anonymous

Met our B2B needs

Used occasionally for 6-12 months
Reviewed 2018-03-22
Review Source: Capterra

Great customer service. Quick to respond to our day-to-day needs. Helped us build a custom rewards store for our loyalty program.

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Annex Cloud

Customer marketing platform

Benjie Songsong

Helped our marketing team add many beneficial features to our site quickly and efficiently

Used weekly for less than 6 months
Reviewed 2018-03-14
Review Source: Capterra

From developer's point of view, the solution feedback from Social Annex was always efficient, friendly, and quick to respond. Because of this, it allowed our implementation and goals as a team to be met. Customer service consistently followed up with an offer to help and has made the experience pleasant so far.

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Annex Cloud

Customer marketing platform

Jermaine Felder

It's a good software that could be simplified.

Used weekly for 1-2 years
Reviewed 2018-06-05
Review Source: Capterra

Managing points is easier.

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Annex Cloud

Customer marketing platform

Anonymous

Excellent capabilities for customization

Used weekly for less than 6 months
Reviewed 2018-03-16
Review Source: Capterra

The ability to create customizations that worked with both our martech stack and our imaginations.

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Annex Cloud

Customer marketing platform

Anonymous

Good Overall Loyalty Platform

Used weekly for 6-12 months
Reviewed 2018-06-14
Review Source: Capterra

easy to use platform. Annex cloud staff has been helpful with any needs or questions. They are quick to respond to any issues.

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Annex Cloud

Customer marketing platform