Annex Cloud Reviews

Annex Cloud

Customer marketing platform

4.14/5 (35 reviews)

Pros
  • Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.Kristen C.Read the full review
  • Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.Jamin J.Read the full review
  • They are easy to work with, very customer responsive, and an excellent business partner.Larry S.Read the full review
Cons
  • The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.Verified ReviewerRead the full review
  • The UI and dashboards are also in desperate need of an update.Brandon M.Read the full review
  • We are still having inconsistencies and odd occurrences from time to time.Kristen C.Read the full review
96%
recommended this to a friend or a colleague
Amy John

Best decision

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

Very happy with the account management team and their attention to my business.

Pros
The right size for my business at the right price.

Cons
Some of the manual feeds to our website for display purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gio White

We're Fans of Ratings & Reviews + Visual Commerce!

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

Pros
Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons
In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robin Nettesheim

Pros and cons

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

Overall experience has been a positive one.

Pros
This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons
I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Stephanie Johns

Great Support!

Used daily for 1-2 years
Reviewed 2020-05-21
Review Source: Capterra

A+ on the ongoing support we have been receiving

Pros
The ongoing support we have received from the Annex Cloud team has been great. We are continually rolling out new regions and new features with the help from annex and their experience around best practices and strategy that have worked for their other clients.

Cons
We weren't able to implement using the cartridge which required a lot of customization on our side. I would imagine using the cartridge would make things much easier. There have been some limitations around functionality we have wanted, but the Annex team has been great in helping us get to where we want to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Adrian Padilla

Cheers to Annex Cloud for helping us acheive our implementation timelines

Used daily for 6-12 months
Reviewed 2019-12-18
Review Source: Capterra

Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.

Pros
The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.

Cons
Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Walker

3 years and moving from strength to strength

Used daily for 2+ years
Reviewed 2018-03-17
Review Source: Capterra

Pros
Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

Cons
Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brandon Maskell

Solid loyalty tool with great customer support

Used daily for 6-12 months
Reviewed 2020-05-19
Review Source: Capterra

Pros
Annex has been very flexible in helping us develop full-featured loyalty programs across several regions with different point earning and spending ratios. Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.

Cons
Not much to dislike other than we had bumps in the road during implementation. The UI and dashboards are also in desperate need of an update.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nicholas McCamey

Great Team and Product

Used daily for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

Pros
The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.

Cons
We were unable to get the loyalty program to work well with SCIS and had to go another direction for our retail store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Khanh Nguyen

Sleekshop's Review

Used daily for 6-12 months
Reviewed 2019-12-06
Review Source: Capterra

It has been a rocky implementation with all the data that needed to be transferred correctly, but it worked it eventually. A few of our projects took a painfully long time to be implemented but [SENSITIVE CONTENT HIDDEN] hard work did knock off many items that have been on our list for 6 months+

Pros
Ability to be customized and align with our company's vibe along with rich capabilities and features.

Cons
The lack of analytics and launch of new features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Christina Krasch

Great reps

Used daily for 1-2 years
Reviewed 2019-12-03
Review Source: Capterra

The reps have been very communicative

Pros
I like the reps that annex cloud provides

Cons
The software seems to need a bum it more tweaking but there has been progress so far so I’m hopeful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeffry Johnston

Elevate Your Marketing With Annex Cloud

Used daily for 1-2 years
Reviewed 2018-02-20
Review Source: Capterra

Pros
Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

Cons
The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Larry Shaw

Great business partner

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: Capterra

We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.

Pros
Flexibility to adapt their platform to our specific loyalty program requirements Easy to work with and responsive Took a partnership approach and not rigid Platform easy to use for our front line service staff

Cons
Lack of pre-built data integration with our ERP

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kristen Coppolino

Annex Cloud Review

Used weekly for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. This program has given us many future opportunities for promotions we can offer, and ways we can entice our customers purchase more frequently.

Pros
The thing I like most about this software is the support that comes with it. I think Keara is doing a great job of keeping us informed and following up on questions and requests, and she is very quick to respond.

Cons
We are still having inconsistencies and odd occurrences from time to time. Once we have the kinks worked out I think we can utilize and enjoy the software more. There are many unique scenarios that we are sorting through on both ends that detract from the overall experience of using the software. I am confident we will work through them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie ONeal

Great tool for social integration and retention efforts.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

Pros
I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

Cons
It just did not suit our custom platform and infrastructure. Great product though and could be useful in non-custom platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jamin Jones

Annex Cloud Gives AOMC Tools to Grow!

Used daily for 1-2 years
Reviewed 2018-08-23
Review Source: Capterra

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros
It is custom built to fit in seamlessly with our brand.

Cons
We don't always have access to data we would like to control or adjust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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steven turner

Annex Cloud turns users into loyal customers

Used daily for 6-12 months
Reviewed 2018-09-23
Review Source: Capterra

All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

Pros
increases the life span of customers thanks to its functions to gain loyalty, the best thing is that we can reward users for the actions they perform and at the same time help to win more customers (recommendation marketing) and more confidence with company

Cons
several hours to be able to integrate completely with my online marketing channels, sometimes the Annex Cloud panel freezes for a few seconds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lucy Stewart

time consuming but worth the reward

Used daily for 1-2 years
Reviewed 2018-01-31
Review Source: Capterra

Pros
The process was initially very tricky to set up and quite a daunting prospect, however, once we started, and commited our team to the project, things ran much smoother.

Cons
There are a lot of steps to take into account, and things you forget about until you launch. These things should be highlighted sooner rather than later

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Joseph Dornoff

Professional, reliable service for small to mid-sized businesses

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Pros
A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

Cons
A bit tedious in setting up, but once working, did a great job of adding services to our site without having to invest greater amounts of time building the pieces in-house.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WS Wong

We've had a great experience with Annex Cloud.

Used daily for 1-2 years
Reviewed 2018-03-06
Review Source: Capterra

Higher retention. Easy implementation.

Pros
We reviewed many other solutions and theirs was the best. Their team is very responsive and helpful. Great customer service, especially Jacob. Very knowledgeable. We use their loyalty program, reviews & marketing tools. Been very happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Kramlich

Responsive Support

Used occasionally for 1-2 years
Reviewed 2020-06-26
Review Source: Capterra

Pros
Customer Service is responsive and the company has been flexible in tailoring their service to support our multi-region loyalty programs, each with differing rules for points earned and loyalty tiers reached. While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.

Cons
The UI for the dashboard used by admins needs polish, as some of the data collected are not always accessible where you would first think to look.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris Grucelski

Great Support, Implementation & Front End Features

Used daily for less than 6 months
Reviewed 2018-03-14
Review Source: Capterra

Pros
The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

Cons
The administration is a little hard to navigate and get used to at first. However, if there are any questions how to perform any back-end functions the team at annex cloud are quick to assist and explain how to complete a task.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Heather Robertson

A good alternative to building a loyalty program in-house

Used weekly for 1-2 years
Reviewed 2018-03-19
Review Source: Capterra

Pros
Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

Cons
A little buggy and time consuming on the technical end but Annex Cloud do their best to accommodate and fix. Would be beneficial to be able to make amends in-house rather than relying on AC to come back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Danielle Dinelli

Great Partners

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

The representative has been an absolute pleasure to work with and with us every step of the way. He was the support we needed for our account and understood the needs of our business.

Pros
The dashboard is simple to use and download information. Provides great options for ratings and reviews and loyalty programs.

Cons
Depending on your platform and other third party partners it may be time consuming to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Excellent client support

Used occasionally for less than 6 months
Reviewed 2018-03-22
Review Source: Capterra

Pros
We are currently in the implementation phase and cannot comment on the product yet, however, up to this point we have been very pleased with Annex Cloud's level of support, especially from our Client Success Manager. Launching a loyalty program is a very complex project. There were a number of items which we hadn't thought about until the implementation phase. That said, we've worked closely which has shared a tremendous amount of knowledge and support.

Cons
A project scope would have been extremely helpful for better planning. We didn't have one which is why there were a number of items that came up late in the process. We were still able to make those changes/additions without a hassle but a scope would've been greatly appreciated especially since this is our first loyalty program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

The account managment is good but actual product needs work

Used daily for 6-12 months
Reviewed 2018-04-05
Review Source: Capterra

Can target most loyal customers effectivley and reward them with points for their purchases

Pros
Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers.

Cons
The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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