Join It Reviews

JoinIt is easy to setup, use and maintain. We have roughly 1500 members and the software has made our management so much easier than the manual way we were doing it before. The technical support with JoinIt is perfect. Not just good.

A few features we would like to see in the future and not yet implemented.

Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with

A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides

Thank you so much for the kind words, Glynis! It's a pleasure supporting you and the Garden! As always, we're here if you need anything!

Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!)

Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists.

Thank you for the very kind words, Tony! It's been a pleasure working with you so far - and we look forward to continuing to support you!

Join-It is easy and intuitive with so many features to help our non-profit thrive. It's very affordable, especially given the time that it saves me as a volunteer membership coordinator. It allows me to do more of the things I love with our organization instead of worrying about billing members! The Customer Service is always there to help me figure things out.

Every once in a while, I run across something I want to do but can't (like put images in e-mails). I suspect that this is because I haven't figured out how to do it yet (and customer service is AMAZING so they are always there to help.

Join It is very simple to set up and use. Much is easier than other membership software I tested. We were in action in two days.

The membership categories are easy to use, but graphically they are quite different. More expensive membership apps can provide a single widget that allows new members to select different levels, price and billing options. Join IT provides a menu where you select the level you want, select and start entering the information. We have 22 different levels, the list gets long and would work better with a widget that offers all the options.

Support is very helpfull. Simple to check active member. Hooks up to Mailchimp

Date of birth with no year. Have all fields on for required.

The aphorism Keep it Simple, Stupid, makes Join It genius. The best part of this software is helping members know where they stand in the organization. It can be very confusing to know what the status of your membership it. Join It makes it super easy and apparent.

There is nothing that I do not like about his software.

Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable

Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off

It is easy to use and the support staff are great. The team are open to improvements and continuously look to improve the user experience, which is a positive sign.

There are some features that are missing but I am not sure if JoinIt is wishing to have those features in the programme. Perhaps it is too much of an investment for them.

It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner.

I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased.

user friendly for internal use; customer service was responsive to issues

less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly

Incredibly easy to use and set-up, with a friendly and fast support team too for bouncing questions off of. The membership database is super customizable, which is perfect for our needs as a museum. We can export data using tons of filter options, like specific membership types or date ranges of join/expiration. Also amazing integration with Eventbrite! This offers us a way to provide discounted and free tickets to members, offer different perks amount different membership levels, and track all of their discount usage in one place, while creating a seamless and simple experience for the member when checking out on Eventbrite.

No gift membership option, which we would LOVE to see added in the future. Also would like to see the digital membership cards be expanded to be able to include multiple logos, such as logos of other institutions we have partnerships or reciprocity with, as well as a space for text on the back of the card to provide hours, contact information and our current exhibitions like Cuseum offers.

Thank you so much for the kind words, Aaron!

Join It is easy to use, and the support staff is great. The interfaces are simple and it does the job that we need.

Wish some elements offered more flexibility with some interface features (like posts).

[SENSITIVE CONTENT HIDDEN] has done an excellent job in customer service. I appreciate all she has done.

Still in testing phase. Nothing to report yet.

we were looking for product that we can fundraise for our non-profit with a membership based donation! it does exactly what we need, emails, digital cards, create a membership base.

we are working on it as we speak, all good so far, customer service [SENSITIVE CONTENT HIDDEN] was wonderful and there for the help as needed :) and very courteous! 5 stars

Thanks so much for the kind words, Jeremy! I'll be sure to pass the kind words back on to our customer success team. :) We love supporting JSOR and we look forward to continuing to work together.

I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive.

Wish it had an embedded Event Manager. Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable.

So far this product has proved to be very efficient, the team behind the software, very accommodating and friendly, and fast to help when needed.

There is nothing I don't like about this software.

Glad we could help, Jos! :)

The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages.

Ther are still a few usability issues that could be improved, particularly in the use of email templates

Thanks for the review, Jeff!

Ease of use, great value of money, several features and integrity with other companies

The idea of the software is made to be general and not specific to one industry, so at one point you might be limited but my issues were solved in other creative ways

Thanks for the very kind words, Mahmoud!

After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour.

I'll let you know. Would rather have not paid out 12 months up front.

Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :)

My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.

The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.

Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)

Automation features and renewal reminders

Had to open a Stripe account instead oof using paypal

Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you!

It takes out the double work of adding discount codes to all of my events when a person subscribes to multiple events. Perfect for someone who hosts multiple events where a season subscriber is paying a recurring membership fee outside of eventbrite and needs access to multiple shows.

There are some potential options that seem very close to happening. Like an integration to analyze how many times a customer is using the code? Customer activity.

We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are.

Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead.

Thank you, Camilla! It's a pleasure working with you!

- Programmable automatic renewal reminder emails; - Integrations with MailChimp and EventBrite; - Nice admin dashboard that quickly shows last actions (new member, reminder sent, payment received);

Potential improvements could be in making more advanced features/actions a bit more visible while still keeping the general product simple and intuitive.

Thanks, Jean-Philippe! It's been a pleasure working with you and supporting Génération d'idées!