Join It Reviews

Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with

A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides

Thank you so much for the kind words, Glynis! It's a pleasure supporting you and the Garden! As always, we're here if you need anything!

After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour.

I'll let you know. Would rather have not paid out 12 months up front.

Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :)

[SENSITIVE CONTENT HIDDEN] has done an excellent job in customer service. I appreciate all she has done.

Still in testing phase. Nothing to report yet.

Join It is very simple to set up and use. Much is easier than other membership software I tested. We were in action in two days.

The membership categories are easy to use, but graphically they are quite different. More expensive membership apps can provide a single widget that allows new members to select different levels, price and billing options. Join IT provides a menu where you select the level you want, select and start entering the information. We have 22 different levels, the list gets long and would work better with a widget that offers all the options.

The aphorism Keep it Simple, Stupid, makes Join It genius. The best part of this software is helping members know where they stand in the organization. It can be very confusing to know what the status of your membership it. Join It makes it super easy and apparent.

There is nothing that I do not like about his software.

Join-It is easy and intuitive with so many features to help our non-profit thrive. It's very affordable, especially given the time that it saves me as a volunteer membership coordinator. It allows me to do more of the things I love with our organization instead of worrying about billing members! The Customer Service is always there to help me figure things out.

Every once in a while, I run across something I want to do but can't (like put images in e-mails). I suspect that this is because I haven't figured out how to do it yet (and customer service is AMAZING so they are always there to help.

My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.

The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.

Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)

Incredibly easy to use and set-up, with a friendly and fast support team too for bouncing questions off of. The membership database is super customizable, which is perfect for our needs as a museum. We can export data using tons of filter options, like specific membership types or date ranges of join/expiration. Also amazing integration with Eventbrite! This offers us a way to provide discounted and free tickets to members, offer different perks amount different membership levels, and track all of their discount usage in one place, while creating a seamless and simple experience for the member when checking out on Eventbrite.

No gift membership option, which we would LOVE to see added in the future. Also would like to see the digital membership cards be expanded to be able to include multiple logos, such as logos of other institutions we have partnerships or reciprocity with, as well as a space for text on the back of the card to provide hours, contact information and our current exhibitions like Cuseum offers.

Thank you so much for the kind words, Aaron!

We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far!

We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution.

Thanks for the kind words, Bruce! It's a pleasure working with you.

The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages.

Ther are still a few usability issues that could be improved, particularly in the use of email templates

Thanks for the review, Jeff!

We love the integration with Mailchimp and Eventbrite. But my favorite thing about JoinIt has been their amazing customer service. It made it so much easier to get set up and they are incredibly responsive. We're a very traditional non-profit that has been using manual processes for years. We were anticipating a much more difficult transition to the 21st century, but JoinIt made it surprisingly painless.

There is a lack of flexibility in some areas, ie configuration of the payment page for new members. Also, there is some limitation in capabilities of the communication tools. But given the price entry point, these are minor issues and can be worked around with other tools.

It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner.

I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased.

Easy to use interface Integration with MailChimp Customer support

There is no integration with PayPal but understand that this is on its way

Visually clean page that is easy to use for members of all ages Ease of use and navigation Layout of tools Very responsive customer service department Reasonably priced Streamlined with other services such as Survey Monkey, Constant Contact, etc.

I have no cons at this point and would recommend this product.

Thank you so much for your kind words! It's been a pleasure working with you so far, and we look forward to collaborating even more!

Easy to use once you get the hang of it.

Sometimes it’s not very intuitive. Also, when searching the database you have to reset the parameters every time. Makes it very time consuming It’s not very adaptable. Users write in about desired updates and features but JoinIt takes a long time to implement them, if at all.

Very easy to work with and user friendly;

nothing bad about the software. We love it

The value is exceptional, in terms of features to price ratio, and the features are the right size for a small, growing association.

There are features that would be good to add, and having a bit more CMS-type of functionality would be a good addition, and could be tiered in pricing as add-ons.

Thanks so much for the kind words, Wendy! It's been a pleasure working with you so far, and we look for to continuing to support your organization. :)

We value our time and Join It provides us the ability to be efficient. Easy interface. The support team have excellent people that understand the situation and always provides pertinent advices!

The way information is presented is always a subjective matter, so even if I would say I would like the organization of the interface to be changed, it would maybe not be the preferred choice for everyone.

Thanks for the kind words, Bruno! It's been a pleasure working with you so far!

user friendly for internal use; customer service was responsive to issues

less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly

Different categories of membership allows free membership for those who can afford to be a supporter, as well as categories of supporters.

The email formatting is a bit clunky and not easy to use.

Thanks for choosing Join It, Ann! It's been a pleasure supporting you so far, and we look forward to working together!

I really appreciate the accessibility of [SENSITIVE CONTENT HIDDEN] when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it!

I joined the organization after JoinIt was chosen so I don't have a lot of perspective on this but I'm enjoying the process of figuring it out.

We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are.

Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead.

Thank you, Camilla! It's a pleasure working with you!

- Programmable automatic renewal reminder emails; - Integrations with MailChimp and EventBrite; - Nice admin dashboard that quickly shows last actions (new member, reminder sent, payment received);

Potential improvements could be in making more advanced features/actions a bit more visible while still keeping the general product simple and intuitive.

Thanks, Jean-Philippe! It's been a pleasure working with you and supporting Génération d'idées!

We are about to bulk import from our current excel. This will be much more user friendly.

Not applicable as not fully using yet. Bulk import expected soon.

Cost, ease of use, functionality, accessibility.

Sorry, it has been great, thanks to their help.

It's been a pleasure working with you, Carl! Welcome aboard! :)