Pipedrive - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Pipedrive's Sales Pipeline Management for its ability to customize stages, visualize and track the sales process, and manage leads effectively. They find it helpful for forecasting sales, identifying bottlenecks, and optimizing resource allocation. Users report that it provides transparency and insight into sales representatives' efficiency. They also highlight the ease of use, automation capabilities, and the intuitive interface, which includes capabilities like drag-and-drop and color-coded stages for better organization and monitoring of deals in real time. Of the 73 Pipedrive users who gave detailed accounts of their use of Sales Pipeline Management, 100% rated this feature as important or highly important.

Reviewers highlight Pipedrive's Contact Database for its organization and accessibility. They appreciate the intuitive interface, customization options, and smart search and filtering capabilities. Users find it easy to add, categorize, and update contacts, and they value the integration with other Pipedrive capabilities. They also mention the mobility provided by the mobile app, which allows access to the contact database on the go. The centralized repository helps streamline access to important data, enabling personalized interactions and improving the sales process. Of the 63 Pipedrive users who gave detailed accounts of their use of Contact Database, 98% rated this feature as important or highly important.

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“The contact database in Pipedrive is critical to efficient contact management. It provides a comprehensive view of each contact's interactions with the company. The database enables contact segmentation to enable personalized communication strategies. Optimize workflow through integration with other tools and systems. Collectively, this is critical to improving the sales process and maximizing revenue opportunities.”

Jf

Jose f.

Gerente administrativo

“The contact database feature provides a centralized repository for storing all your customer and lead information. This results in streamlined access to crucial data, enabling your team to understand customer history, preferences, and needs, leading to more personalized interactions.”

Ezekiel K.

Data science

Reviewers indicate that Pipedrive's Contact Management is efficient and user-friendly. They appreciate the ability to organize customer information, sync with Google and Outlook, and integrate with other software. Users report that it provides a clear overview of interactions and touchpoints, improving communication and follow-up. They also highlight the customization options, smart search, and mobile app, which make managing contacts and networking effortless. The capability supports custom fields and offers quick access to contact details, enhancing customer satisfaction and relationship management. Of the 69 Pipedrive users who gave detailed accounts of their use of Contact Management, 97% rated this feature as important or highly important.

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“Pipedrive Contact Management is a lifesaver. Its customization, smart search, and mobile app keep my contacts organized and accessible, making networking effortless. A must-have tool for business connections.”

Muhammad A.

Software house

“Pipeline is great for managing contacts. I love that it integrates with so much other software making it super easy to send new contacts to pipeline from multiple sources.”

KC

Kristen C.

Co-founder

Reviewers find Pipedrive's Reporting/Analytics valuable for providing in-depth insights into sales performance, deal trends, and team metrics. They appreciate the ability to generate monthly reports, segment data, and identify trends quickly. Users report that the capability helps with performance evaluation, goal setting, and forecasting. They also mention the clear visuals and easy-to-understand graphics, which aid in monitoring the sales process from lead generation to completion. However, some users note that customization options for reports could be improved. Of the 45 Pipedrive users who gave detailed accounts of their use of Reporting/Analytics, 93% rated this feature as important or highly important.

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“One of the main reasons why I like Pipedrive is because it does a very good job of providing reports and analytics on the work that we do. As a sales manager, this is essential. I can easily see how my team has been doing and make adjustments as needed. It also allows me to segment data and identify trends in no time at all.”

BT

Brahim T.

Freelancer

“reporting and analytics are important in Pipedrive as they provide performance evaluation, goal setting and monitoring, forecasting and planning capabilities”

Luis T.

Business Operative Assistent

Reviewers appreciate Pipedrive's Lead Management for its efficiency in capturing, tracking, and nurturing leads. They highlight the ability to prioritize and segment leads, which improves sales team focus and conversion rates. Users find the visual management of leads helpful for keeping them top of mind and the automation capabilities useful for scheduling follow-ups. They also mention the ease of adding and managing leads, the integration with LinkedIn, and the ability to convert qualified leads into deals. Some users note limitations in email attachment functionality. Of the 59 Pipedrive users who gave detailed accounts of their use of Lead Management, 93% rated this feature as important or highly important.

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“Helps me with lead nurturing, engagement of my prospects, knowing their needs and proferring solution. Most especially the ability to connect sales navigator to lead management on pipe drive”

Paul E.

Web Developer

“the visual management of customer leads is great to keep leads on top of mind. It requires you to customize and is as organized as you customize it.”

Michael M.

Loan Consultant

Reviewers praise Pipedrive's CRM for its intuitive interface, automation capabilities, and visual pipeline. They find it easy to use, customize, and manage customer information. Users report that it streamlines the sales process, boosts efficiency, and supports collaboration within teams. They appreciate the integration with other tools, the ability to create automated workflows, and the comprehensive view of the sales process. Some users mention that while it is excellent for sales-focused departments, it may not be the best option for other teams like marketing. Of the 24 Pipedrive users who gave detailed accounts of their use of CRM, 92% rated this feature as important or highly important.