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Revel Systems
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Best iPad Point-of-Sale System
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Revel Systems - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Revel Systems overview
What is Revel Systems?
Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines. Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software. The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers. The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.
Who uses Revel Systems?
By industry, Revel Systems reviewers are most commonly professionals in restaurants (42%). The most frequent use case for Revel Systems cited by reviewers is restaurant POS (53% of reviewers).
What do users say about Revel Systems pricing?
Some reviewers find Revel Systems worth the cost for its quality and support, and they appreciate reasonable month-to-month pricing. However, many users report high ongoing costs, unclear pricing, expensive add-ons, and poor value compared to competitors.
Starting price
Alternatives
with better value for money
Pros & Cons
Usability
Flexibility
Onboarding
Assistance
Malfunctions
Expenses
Revel Systems’s user interface
Revel Systems pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.3
Features
3.5
Ease of use
3.7
Customer support
3.4
Reviews sentiment
What do users say about Revel Systems?
Users report Revel Systems offers robust customization, detailed reporting, and flexible inventory management, which help them tailor the system to their business needs. They appreciate its ability to support both retail and restaurant environments, and find the cloud-based access and real-time updates useful for multi-location operations. Some say the interface is user-friendly and that the onboarding team provides helpful guidance. They find menu and modifier options extensive and value the integration with QuickBooks.
Most indicate ongoing frustrations with customer support, frequent bugs, and high pricing. They experience issues with order processing, payment handling, and inventory uploads, and say phone support is often slow or unhelpful. They feel the sales process can be misleading, with hidden costs and promised features not always delivered. Some mention the system is not always well-suited for full-service restaurants and report difficulties resolving technical problems.
Select to learn more
Who uses Revel Systems?
Based on 323 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Revel Systems's key features
Most critical features, based on insights from Revel Systems users:
All Revel Systems features
Features rating:
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User opinions about Revel Systems price and value
Value for money rating:
Of 30 reviews that provide robust commentary on Revel Systems's price and value, 13% mention it in a positive light.
Some reviewers find Revel Systems to be worth the cost due to its quality and support, despite being pricey. They appreciate the reasonable month-to-month costs and feel that the base system pricing is good. However, many users report that the software is expensive, with high ongoing costs and additional fees for features like API access. They also mention that the pricing structure can be unclear and that the initial setup costs are high. Some users feel that the value for money is not justified, especially when compared to competitors with better prices.
, and
To see what individual users think of Revel Systems's cost and value, check out the review excerpts below.
Revel Systems integrations (36)
Revel Systems customer support
What do users say about Revel Systems customer support?
Customer support rating:
We analyzed 126 verified user reviews to identify positive and negative aspects of Revel Systems customer support.
A subset of reviewers found customer service knowledgeable, patient, and quick to resolve issues, even during setup or technical problems.
Multiple users appreciated 24/7 support availability and reported prompt, professional, and attentive assistance when needed.
A fair number of users experienced long wait times, inconsistent answers, and difficulty reaching knowledgeable support staff.
Multiple users noted language barriers, lack of continuity with support reps, and poor follow-through on complex or ongoing issues.
Support options
Training options
To see what individual users say about Revel Systems's customer support, check out the review snippets below.
“I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service!”
Kiera H.
Managing Partner
“Their customer service is excellent, and whenever we experience any sort of minor problem, which is rare, they are quick to solve the issue.”
Alix R.
Manager
“It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys.”
Maria N.
Manager
Revel Systems FAQs
Revel Systems has the following pricing plans:
Free Trial: Available
These products have better value for money
Q. What are the benefits of using Revel Systems?
? Manage sales, customers, and inventory from the Revel Systems POS interface.
? Remain always-on, even during Internet downtime and power outages.
? Create custom sales processes and branded POS user interface windows with Revel Systems API.
? Schedule point-of-sales employees and manage payroll from a single software system.
? View and export a variety of POS reports.
Q. Who are the typical users of Revel Systems?
Revel Systems has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Revel Systems support?
Revel Systems supports the following languages:
English
Q. Does Revel Systems support mobile devices?
Revel Systems supports the following devices:
iPad
Q. Does Revel Systems offer an API?
Yes, Revel Systems has an API available for use.
Q. What other apps does Revel Systems integrate with?
Revel Systems integrates with the following applications:
Adobe Commerce, X-Cart, QuickBooks Online Advanced, Xero, Shopify
Q. What level of support does Revel Systems offer?
Revel Systems offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, 24/7 (Live rep)
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