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Revel Systems
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Best iPad Point-of-Sale System
Table of Contents
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Revel Systems - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Revel Systems overview
Based on 323 verified user reviews
What is Revel Systems?
By industry, Revel Systems reviewers are most commonly professionals in restaurants (42%). The most frequent use case for Revel Systems cited by reviewers is restaurant POS (53% of reviewers).
What do users say about Revel Systems pricing?
Some reviewers find Revel Systems offers good value for the money, appreciating robust features and reasonable base pricing. However, most users report high upfront and ongoing costs, hidden fees, and frustration with the a la carte pricing structure.
Starting price
Alternatives
with better value for money
Pros & Cons
Customization
Comprehensive feature set
Remote management convenience
Customer Support
Sales Process
Reporting
Revel Systems’s user interface
Revel Systems pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.3
Features
3.5
Ease of use
3.7
Customer support
3.4
Reviews sentiment
What do users say about Revel Systems?
By industry, Revel Systems reviewers are most commonly professionals in restaurants (42%). The most frequent use case for Revel Systems cited by reviewers is restaurant POS (53% of reviewers).
Select to learn more
Who uses Revel Systems?
Based on 323 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Revel Systems's key features
Most critical features, based on insights from Revel Systems users:
All Revel Systems features
Features rating:
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Revel Systems pricing
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User opinions about Revel Systems price and value
Value for money rating:
Of 44 reviews that provide robust commentary on Revel Systems's price and value, 13% mention it in a positive light.
Some reviewers find Revel Systems to be a good value for the money, appreciating its robust features, reasonable base pricing, and quality support included in the cost. They say the system fits their budget and offers affordability compared to the benefits received. However, most users report that Revel Systems is expensive, with high upfront and ongoing costs, hidden fees, and unexpected charges for additional features like API access. They indicate frustration with a perceived a la carte pricing structure and say they feel nickel-and-dimed, making it difficult to justify the investment for their business needs.
, and
To see what individual users think of Revel Systems's cost and value, check out the review excerpts below.
Revel Systems integrations (36)
Revel Systems customer support
What do users say about Revel Systems customer support?
Customer support rating:
We analyzed 126 verified user reviews to identify positive and negative aspects of Revel Systems customer support.
A subset of reviewers found customer service knowledgeable, patient, and quick to resolve issues, even during setup or technical problems.
Multiple users appreciated 24/7 support availability and reported prompt, professional, and attentive assistance when needed.
A fair number of users experienced long wait times, inconsistent answers, and difficulty reaching knowledgeable support staff.
Multiple users noted language barriers, lack of continuity with support reps, and poor follow-through on complex or ongoing issues.
Support options
Training options
To see what individual users say about Revel Systems's customer support, check out the review snippets below.
“I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service!”
Kiera H.
Managing Partner
“Their customer service is excellent, and whenever we experience any sort of minor problem, which is rare, they are quick to solve the issue.”
Alix R.
Manager
“It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys.”
Maria N.
Manager
Revel Systems FAQs
Revel Systems has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Revel Systems used for?
Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines. Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software. The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers. The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.
Q. What are the benefits of using Revel Systems?
? Manage sales, customers, and inventory from the Revel Systems POS interface.
? Remain always-on, even during Internet downtime and power outages.
? Create custom sales processes and branded POS user interface windows with Revel Systems API.
? Schedule point-of-sales employees and manage payroll from a single software system.
? View and export a variety of POS reports.
Q. What languages does Revel Systems support?
Revel Systems supports the following languages:
English
Q. Does Revel Systems support mobile devices?
Revel Systems supports the following devices:
iPad
Q. Does Revel Systems offer an API?
Yes, Revel Systems has an API available for use.
Q. What level of support does Revel Systems offer?
Revel Systems offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, 24/7 (Live rep)
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