Smartlook Reviews

I LOVE this software as it has really helped us track down user issues that get reported. In the past when a customer reported a bug we would test and try and wouldn't always find the issue as it can't always be replicated. Could be the customer had an issue because of some Server load or because some process was running, we were never really sure. With Smartlook we know! We can find the customers session and find where they had trouble and watch the user experience. We can check if there were JS errors that don't normally occur for them or if there were glitches for a specific browser, all with ease.

The geolocator doesn't always match the geolocator we have on the site which means that it isn't always easy to find someones session.

Thank you for your review, Lukas CMO at Smartlook

Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.

Thank you for your review!

Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.

The platform should work in Wix Plataform, for I use it. Please, add this feature <3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website.

Hi Giovanni, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort

Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis

The insight to offers to client on boarding is invaluable.

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.

Hi Kevin, we are sorry for misunderstanding in communication with our customer care team. After checking ticket where you discussed the issue with VAT, we came to a conclusion that this problem was caused by not filling VAT ID in your order and thus VAT 20% was automatically included. In case our customers forget to add VAT ID and later on ask for a refund, it has an impact on our accounting...

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When you're trying to get a better understanding of a new feature, recordings come in handy. Using Smartlook's many filtering options, we can quickly locate what we're looking for. It's also critical for future development to keep an eye on how customers go through funnels.

Some features of Smartlook irritate me, such as the inability to compare A/B test heatmaps and recordings on the same map or video. Having the ability to filter recordings and heatmaps through Google Optimize would be quite beneficial.

Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.

It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date

Hi, thank you very much for your review and feedback. We will add it to our Trello feedback borad. Lukas CMO at Smartlook

Quick and easy setup. Get to know what you're customers are doing on your website. Track IP/location of site visitors. Tech info i.e. desktop vs mobile.

There's a minimum API support online. Would like to see better API documentation and flexibility. Also integration with other platforms such as MAS and CRMs. Would love to integrate SmartLook with Marketo, Salesforce, HubSpot, InfusionSoft and the likes.

Hi James, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I love that I am able to go through every visitor on my website and see exactly what he or she did. This allows me not only to learn more about what the visitors like the most, but also the things which I need to fix or add. Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software

The only thing which I disliked was switching from viewing visitors to going back to the list. I feel that the process could be made a little easier if I was able to watch the visitor while also seeing the list of visitors somewhere and be able to switch between them from one same page. However, this is just a minor difficulty for me and I got pretty used to using the platform the way it is.

Thank you for your awesome review! Lukas Mehnert CMO at Smartlook

The recordings are a great way to see how a visitor interacts with your site. You can view new or returning visitors. Shows referral source, path through site, device used and even browser. Also location.

Trying to parse and understand all the data is a bit challenging. Would be nice if there was some kind of automated summaries. Lot of data to digest and interpret.

Hi Michael, We are actively working on some automation ;-) Thank you very much for your nice review. Lukas CMO at Smartlook

That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.

That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.

Hi Azad, thank you for your review! Lukas CMO at Smartlook

I appreciate the simplicity and ease of working with the tool. It is very easy to teach even a potential client how to use the smarlook in the future and learn from it

I miss setting a session limit for a given project and events for incorrect input filling.

It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Hi Silvia, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Necessary every day for the preparation of marketing campaigns, the handling is very intuitive and easy

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

Hi Selene, thank you very much for your review. Lukas Mehnert CMO at Smartlook

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

Hi Miguel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.

Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze.

Hi Daniel, thank you very much for your review. Lukas Mehnert CMO at Smartlook

It's a must-have tool for any UX-related person, both designers and marketers. It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

Hi Alexander, thank you for your review! Lukas CMO at Smartlook

I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings. Because I'm a new business and don't have huge volume I'm still able to make use of the free version and upgrade when my business increases. Thank you for this.

Nothing springs to mind.

Hi Renee, thank you for your review! Lukas CMO at Smartlook

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Hi Lucia, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Simple and efficient tools, they deliver what they promise. The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts. The price is the best and the free account is excellent with few limitations. Would certainly recommend!

Maybe they could include feedback resources like polls and surveys. Also have a tool for receiving visual feedback, allowing visitors to select areas or elements of the site / app and write comments.

Hi Marlon, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

- easy to use - easy to implement to website - helps to find errors on website - helps to better understand to your customers

No cons were added to this review

Hi Michal, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Ability to view ip addresses and drill down to see where your users are from, and what they are looking at. Especially the duration spent on the page is quite interesting.

I would love to see the ip addresses link to a map view with geographical locations. This would be useful to tell if the user actually has a direct interest in the services you provide.

Hi Michele, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it.

Hi Abdur, thanks for your review. Lukas CMO at Smartlook

Very easy setup, you can see any action of every user so you learn the problems in user journeys. We quickly identified many difficulties during the sign-up process of our customers which would never come to our mind. Really worth to try.

No important cons found yet. There are limits for the free version, but I can understand they need to offer something more in paid plans.

Hi, thank you for your review! Lukas CMO at Smartlook

I can check if there is any problem with the site even on mobil or pc. And it is very important for a new website to see where the customers gone.

No cons were added to this review

Hi Enik, thanks for your nice review. Lukas CMO at Smartlook