SurveySparrow Pricing Plan & Cost Guide

SurveySparrow

Conversational survey tool

4.38/5 (48 reviews)

SurveySparrow Pricing

Starting from: $19.00/month

Pricing model: Free, Subscription

Free Trial: Available

Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

View Pricing Plans Free Trial

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Free Trial: Available

Caterease

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Inperium Sell

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Free Trial: Available

SurveySparrow Pricing Reviews

Pros
  • Fast set up, easy to use surveys and fun interaction for clients. I like the simplicity of the tool.Miriam G.Read the full review
  • Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.Mark H.Read the full review
  • Alternative to many of the more popular survey sights, nice look for customers.Dorothy M.Read the full review
Cons
90%
recommended this to a friend or a colleague

11 reviewers had the following to say about SurveySparrow's pricing:

Anonymous

Chirpy Surveys

Used weekly for less than 6 months
Reviewed 2018-08-23
Review Source: Capterra

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros
They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons
They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cristina G.

It completely changed the way we see and use survey tools. I love it!

Used monthly for less than 6 months
Reviewed 2018-06-19
Review Source: Capterra

Pros
The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!

Cons
It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Eric P.

Overall great survey platform

Used monthly for 1-2 years
Reviewed 2019-05-03
Review Source: Capterra

Small team that works hard to provide a great product that is solid . Good overall value for $

Pros
Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team

Cons
When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Pranay M.

Natural, fantastic and Very simple tool to Setup survey.

Used weekly for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Pros
Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Cons
I Feel that features are limited here. I suggest there should be some more features to use by the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Carolina F.

Good tool to automate your company's survey

Used weekly for 6-12 months
Reviewed 2020-12-24
Review Source: Capterra

My overall experience with the software is really good. The price is very competitive and works really well.

Pros
The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

Cons
We had some difficulties when sharing the survey with customers and team members in China. Some could only open with VPN.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Hugo S.

This is a great software, smooth and easy to use, I am very happy with it.

Used weekly for less than 6 months
Reviewed 2017-12-19
Review Source: Capterra

Pros
1. Extremely easy to use 2. Very customizable 3. Support service is extraordinary, they answered my questions in less than 2 min. 4. Price is fair 5.

Cons
Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

A new way to survey!

Used weekly for free trial
Reviewed 2019-03-07
Review Source: Capterra

This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

Pros
I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Cons
I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alana T.

Doesn't have all the features as equally-priced competitors

Used monthly for less than 6 months
Reviewed 2020-09-25
Review Source: Capterra

Pros
I really wanted to like this system, because from initial look it has a lot of basic tools found in other - much more expensive - professional survey products.

Cons
After trying to use the survey system to do product concept testing, I ran into several challenges which caused me to switch to SurveyMonkey. These were: 1) Lack of page randomization 2) Difficulty resizing images embedded 3) Limitations of the survey look & feel 4) Lack of bells and whistles, like: accessibility for screen readers, ratings on the quality of your questions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Everly V.

Excellent software and alternative to Typeform!

Used occasionally for free trial
Reviewed 2019-12-13
Review Source: Capterra

Excellent service and fast support!

Pros
I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons
There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Louise D.

SurveySparrow..potentially the only solution you need

Used weekly for less than 6 months
Reviewed 2019-12-19
Review Source: Capterra

Overall SurveySparrow is already good with the potential to be amazing.

Pros
Easy to use Demo's Templates Image Bank

Cons
Inability to move through the visual view of the survey without going from start to finish to see edits Renaming is only available on the Enterprise subscription Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Seshu B.

SurveySparrow review

Used weekly for less than 6 months
Reviewed 2018-02-07
Review Source: Capterra

I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Pros
SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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