Zonka Feedback Features

Zonka Feedback

Multi-channel survey & feedback platform

4.85/5 (59 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Audience Targeting
Benchmarking
CRM
Call Reporting
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Contact Database
Contact Management
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Marketing
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Landing Pages/Web Forms
Message Personalization
Mobile Coupons
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Predictive Analytics
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
Scheduled Messaging
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Templates
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Audience Targeting
Benchmarking
CRM
Call Reporting
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Contact Database
Contact Management
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Marketing
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Landing Pages/Web Forms
Message Personalization
Mobile Coupons
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Predictive Analytics
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
Scheduled Messaging
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Templates
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Audience Targeting
Benchmarking
CRM
Call Reporting
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Contact Database
Contact Management
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Marketing
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Landing Pages/Web Forms
Message Personalization
Mobile Coupons
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Predictive Analytics
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
Scheduled Messaging
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Templates
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


78 reviews

Zonka Feedback Feature Reviews

25 reviewers had the following to say about Zonka Feedback's features:

Srinivasamoorthy B.

Best Feedback Software module out there!!!

2020-07-06

Simple survey taking within a minute to fill, made it easier for the visitors

Pros

Predefined surveys and options to use different languages for setting up the survey.

Cons

Some reports to introduced new, for better analysis

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephan B.

Robust features for collecting feedback

2021-07-13

Collecting valuable feedback from your customers and prospects is not an option but a necessity to grow your business and Zonka Feedback does just that.

Pros

What i love: - Conditional logic & automations - You can import contacts you already have to send surveys to - Create tags for responses, enabling to filter those responses - Add tasks and create custom alerts to follow up with certain responses - Shopify and other premium integrations to import / export you leads / contacts - Exciting features to come outlined in their roadmap

Cons

There are a couple of things that i think could be improved such as the overall survey design layout, more font options and a preview mode for mobile, tablet and desktop while editing.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shefali V.

The perfect feedback software

2020-10-27

It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not.

Pros

While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Cons

We have been able to do research surveys very swiftly and easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 501-1000 employees)

a feedback to boost your nps, Csat and help sales enablement

2020-05-07

Text Analytics for even multilingual surveys is a brilliant idea!

Pros

The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics.

Cons

I'd more visibility on the feature roadmaps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vrinda A.

A great feedback software

2020-06-12

We majorly use this for email surveys and sending surveys with additional info works pretty well for us.

Pros

What I really like is that I can quickly set up feedback forms without any help.

Cons

We have used integration to automate this and use it manually as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hoang P.

Zonka Feedback - my great all-in-one suite for customers feedback

2021-06-22

As said, I am having a good experience with Zonka so far. The UI is professional and UX is smooth - simple and effective.

Pros

I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms.

Cons

That can be helpful in case I want customers to have a live view of the results (like a poll) Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julien (Jun Yan) T.

Great feedback and survey platform. Suitable even for hybrid or traditional businesses

2021-07-19

I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email.

Pros

You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Cons

Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Clemens T.

A keeper

2021-06-26

Great templates, easy to set up a survey.

Pros

Mobile first approach, looks and feels great on mobile devices.

Cons

Not bad still, but it is clearly focsed on mobile. Still a keeper for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Saloni G.

Easy and Efficient Survey Software

2020-08-27

It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting.

Pros

Friendly UI. Constant improvements and new features.

Cons

I’m pretty happy with Zonka Feedback and recommend it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya K.

Definitely recommend!!

2020-05-04

The best part though is the analytics. The reporting and analytics around feedback are brilliant and spot on.

Pros

Zonka Feedback is very easy to use and open to customizations - helps a lot when you need to produce quick surveys for different scenarios (which is something we have to do most of the time).

Cons

It worked out good for us - the features, the usability, the interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rohit D.

Great software/tool for feedbacks and Surveys

2020-08-30

I can create bespoke forms and engage my teams in surveys and polls.

Pros

I can download data in one click and also set up every day reports to my mail.

Cons

I am happy with Zonka Feedback currently and it meets all my requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aditya S.

The only feedback tool you will ever need.

2021-07-20

Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one.

Pros

I can distribute the survey via SMS without any hassles and use of any third-party software or automation.

Cons

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Electronics company, 5001-10000 employees)

Superb software for feedback!

2019-10-29

Pros

- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company!

Cons

We haven't faced any issues in the software yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wora P.

A promising survey software with powerful form builder!

2021-07-10

Pros

- Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc.

Cons

It will help to create more powerful surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Professional Training & Coaching company, myself only employees)

Finally found what I was looking for

2021-06-23

My experience is especially great because of the responsive support. This the CAKE, not the icing in my view. Good support is essential and they were very fast and competent when responding to my queries.

Pros

To finally collect feedback on my emails and have a simple customer query included.

Cons

As a beginner, the interface and options were a bit overwhelming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex M.

Great Start and a Bright Future

2021-05-17

Pros

It took me less than 5 minutes to create a beautiful email survey that I could send to my customers.

Cons

This would mean that in your survey, if a customer rates you a 4-5 out of 5, you could redirect them to your chosen site (Google, Trust Pilot, etc.) and they would be asked to submit their review there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Design company, myself only employees)

Great tool with potential

2021-05-25

Through Zonka Feedback, I can (finally!)

Pros

This makes it easy to create extensive surveys. The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow.

Cons

All in all, I am satisfied, but would like to see more options regarding the design of the surveys. So far, the customization options are quite manageable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Louis I.

Zonka has been a huge help in gathering client satisfaction data.

2017-05-12

Great data around client satisfaction.

Pros

It's very easy to create a professional-looking survey in minutes.

Cons

Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
M B N.

Zonka..! The One stop Solution for Feedbacks mechanism

2020-04-30

Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

Pros

The ease of creating feedback forms with various formats.

Cons

Not all the comments can be downloaded in the pdf.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Research company, 10001+ employees)

Easy to use and superb analytics

2020-05-08

Pros

And I have used them all quite extensively to capture data, run market research surveys and gather data.

Cons

It's my favorite surveying tool so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maroš O.

Zonka Feedback - finally something simple and reliable for getting feedback

2021-07-03

It took me about 10 minutes to create the first survey. I wanted to see what it would look like on the page, so I placed it on one uninteresting page.

Pros

Very fast loading of surveys 2. Perfect look in mobile 3.

Cons

But the results surprised me and then I bought Zonka Feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick B.

Really nice app !

2019-09-09

This app is really easy to use and efficient.

Pros

Functionalities are really complete, really nice reports, nice funcitionalities

Cons

Some design functions which are not fully supported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, myself only employees)

Awesome Feedback Tool; Works On the Go

2021-08-09

This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue.

Pros

- I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want

Cons

- You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anuj M.

Very good support and easy to use.

2018-02-19

Pros

Easy to track the feedbacks.

Cons

Exporting the data is lityle bit challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 10001+ employees)

Zonka, you're very good!

2021-07-20

Zonka Feedback is a great tool!

Pros

- A lot of templates that are very well prepared

Cons

- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more