Zonka Feedback Features List

Zonka Feedback

Multi-channel survey & feedback platform

4.75/5 (4 reviews)

Zonka Feedback Feature Summary

  • Question branching
  • Customer email summaries
  • Knowledge management
  • Multi-channel collection
  • Site intercept surveys
  • Embeddable surveys
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Offline response collection
  • Template management
  • Permission management
  • Role-based permissions
  • Multi-channel management
  • Custom forms
  • Multi-language
  • Offline access
  • Response manager
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Feedback collection
  • Surveys & feedback
  • Data synchronization
  • Collaboration tools
  • Task management
  • Tags & keywords
  • Data filtering
  • Multi-location
  • Employee management
  • Real time notifications
  • Multimedia support
  • Reporting & statistics
  • Third party integration
  • Lead capture
  • Central device management
  • NPS & CES reports
  • WYSIWYG form designer
  • Chain management
  • Click through surveys
  • Gesture-based control
  • Commenting
  • Customer ratings
  • Activity tracking
  • Activity management
  • Comparative reports
  • Demographic reports
  • Location-based reports

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Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Zonka Feedback Feature Reviews

4 reviewers had the following to say about Zonka Feedback's features:

Anuj Mittal

Very good support and easy to use.

2018-02-19

Pros

Easy to use, user can easily navigate and we can customize the feed back pages by own.

Cons

Exporting the data is lityle bit challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Louis Isernia

Zonka has been a huge help in gathering client satisfaction data.

2017-05-12

Great data around client satisfaction.

Pros

Zonka is very easy to use, and the customization and reporting options are endless.

Cons

Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Vinit Raj

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

2017-05-08

Pros

The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Gita Patel

Nice!

2018-03-08

Awesome

Pros

It makes my job so much easier! I would definitely recommend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more