Zonka Feedback Reviews

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences...

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I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

What stood out the most about Zonka Feedback was its comprehensive set of features that perfectly aligned with our needs and goals.

It would be great to have additional options for customizing our responses to the questions above. More design choices, such as the ability to select colors, fonts, and other elements because they are only available for welcome and exit screens, would be highly beneficial. Additionally, having a larger comment section would also be appreciated to provide more detailed feedback.

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

The export of data need little more flexibility to play around and derive 360 degree information.

The ease with which you can develop a survey and distribute to customers

The data analytics provided is okay but does not meet the needs of our organization

I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

Zonka is a solid tool to obtain feedbacks from customers. I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms. The Net Promoter Score style survey of Zonka is one of the most handsome design in the market. I also like that there is option in Zonka for offline surveys - can be installed in touchscreen / Ipad to put in kios for offline customers feedback. This is a rare feature.

I hope that Zonka can provide an online survey report result - rather than the current PDF download. That can be helpful in case I want customers to have a live view of the results (like a poll) Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool.

Grâce aux modèles extrêmement utiles et bien pensés de Zonka , j'aime pouvoir créer une enquête de collecte de commentaires en quelques minutes plutôt qu'en quelques heures .J'aime l' idée que le créateur du formulaire puisse être simple mais vraiment efficace et puissant lors de la création des formulaires pour recueillir les commentaires.L'une des meilleures idées du marché est l' étude Net Promoter Score de style Zonka .J'aime aussi que Zonka ait une fonctionnalité qui permet des sondages hors ligne .

Rien pour le moment.L' outil était vraiment incroyable pour mon équipe de marketing et d'exploitation .Très rapidement et facilement, nous avons pu mener des enquêtes de recherche .L' équipe est également utile pour la mise en œuvre et l' expérience est excellente. Mais j'espère voir une marketing pour zonka

- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company!

We haven't faced any issues in the software yet.

There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online...

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I cannot think about anything I really dislike. It's my favorite surveying tool so far!

- Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay.

- The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys.

I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful!

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

- I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want

- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited

1. Predefined surveys and options to use different languages for setting up the survey. Loads of templates to choose from. 2. Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data. 3. Different modes of usages, mobile, tab, email, apps, weblinks

Some reports to introduced new, for better analysis

Ease to set-up. Instantly shares the feedback with the Team members.

Nothing Specific. Dashboard can be dynamic to make it more effective.

Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics. My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback. It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.

I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store.

Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

No cons as of now. I’m pretty happy with Zonka Feedback and recommend it.

The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be.

Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot.

El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta

Zonka Feedback is very easy to use and open to customizations - helps a lot when you need to produce quick surveys for different scenarios (which is something we have to do most of the time). Plus, it's low-code and device friendly, gives us a lot of space to switch between iPad/phones/computers whenever needed.

It worked out good for us - the features, the usability, the interface.

The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Not all the comments can be downloaded in the pdf.