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Top Rated CRM Software with Email Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Email management improves communication efficiency by organizing and tracking email interactions within the CRM. It allows for scheduling, creating templates, and maintaining a complete history of communications, ensuring timely follow-ups and better customer relationships. Our reviewers in CRM software rated this feature as important.

9 Best CRM Software with Email Management

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
eWay-CRM logo
4.5
(802)
20
per user/per month
Brevo logo
4.6
(3.3K)
9
usage based/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
Act! logo
3.9
(843)
30
per user/per month
ActiveCampaign logo
4.6
(2.5K)
15
flat rate/per month
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month

See other top CRM products with email management

How we picked the 9 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for email management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 9 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(249)
3-4(3,149)
5(3,555)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the email management feature

Reviewers indicate that Zoho CRM's email management is effective, with features like automated follow-ups, email tracking, and integration with other Zoho applications. They appreciate the ability to manage email policies, schedule emails, and track customer interactions. Some users find the interface complicated and mention occasional integration issues with other email programs.
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“We can schedule the email to send. Can send the business update in bulk and Can send personalized follow up mail in bulk”
Verified reviewer profile picture

Shivani S.

SEO Executive

“It is very easy to use and set up. You can quickly add contacts and create email lists. Secondly, it has a lot of great features such as automated email responses, email tracking, and email templates. Lastly, it integrates well with other Zoho CRM features and third-party applications.”
Verified reviewer profile picture

Sianna M.

Freelancer

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,953 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(84)
3-4(1,624)
5(2,724)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the email management feature

Reviewers feel HubSpot CRM's email management is robust, with seamless integration with email clients, automated tracking, and personalized templates. They value the real-time notifications, performance insights, and the ability to manage mass emails easily. Some users mention the interface can be overwhelming and note occasional sync issues with Outlook.

See related user reviews

“Ability to track when recipients open emails or click on links, providing real-time notifications. Email templates are a big time saver. Automation allows to follow up. Measuring the performance of email campaigns directly helps to improve startegies”
AZ

Arpad Z.

Senior software consultant

“I like that HubSpot CRM's Email Management integrates seamlessly with email clients, allowing for automated tracking, personalized templates, and performance insights all in one place.”
AV

Aaryaman V.

Sales Planner

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,432 verified reviews

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,977)
5(10,341)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the email management feature

Users find Salesforce Sales Cloud's email management helpful for tracking and organizing email interactions. They appreciate the integration with Outlook, the ability to use templates, and the automated logging of emails. However, some users mention the need for third-party plugins for advanced features and occasional sync issues.

See related user reviews

“As mentioned in the "Interaction Tracking" section, we have the ability to create email templates that also saves to each candidate's profile. This has improved efficiency by 100%. In addition, it allows us to see specific email interactions between the recruiter and the candidate.”
AT

Aaron T.

Corporate Trainer

“Integration with MS Outlook (SF plugin) is super important as it helps to log all emails to respective Salesforce account/contact/opportunity straight from the email client. At times, it happened to me that plugin was non-functional due to various reasons - which I hope changed by now for the better. ”
NS

Natalja S.

Key account manager

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,748 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
eWay-CRM logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(332)
5(456)
Key Features
Contact Management4.5
Sales Pipeline Management4.2

User insights about the email management feature

Users report that eWay-CRM's email management integrates seamlessly with Outlook, making it easy to track and manage emails. They appreciate the automatic saving of emails, the ability to link emails to deals and projects, and the preservation of email history. Some users note the occasional misallocation of emails to non-relevant projects.

See related user reviews

“The number one characteristic we looked for was integration with MS Outlook. We use outlook as our primary email interface and wanted a Tracking program that would prompt for Sale association when sending an email.”
DB

Douglas B.

Owner / Sales Engineer

“Automatic saving is a nice idea, but emails are sometimes saved to non-relevant projects.”
ID

Iva D.

Chief Operations Officer

Starting price
20per user /
per month
Pros and Cons based on 802 verified reviews

Responsive customer support

Efficient sales tracking

Reliable technical support

Slow loading times

Frequent bug issues

See pros and cons details
Brevo logo
Reviews Sentiment
 
 
 
1-2(82)
3-4(877)
5(2,409)
Key Features
Contact Management4.5
Sales Pipeline Management --

User insights about the email management feature

Reviewers appreciate Brevo's email management capabilities, highlighting its ease of use, reliable email sending, and the ability to create and track campaigns effortlessly. They find the dashboard helpful for follow-ups and the clustering of contact lists valuable. Users also mention the integration with other email systems and the detailed insights on email performance as significant advantages.
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“Email management in Brevo is super important because it helps you keep everything organized and running smoothly. It lets you handle all your email contacts, campaigns, and responses in one place. Good email management helps you sort and categorize ”
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Kshitij W.

Performance Marketer and Content Creator

“All the emails in a campaign can be reused for beta testing a product or service, and it's very useful. Contact lists can be clustered into different categories in a campaign.”
Verified reviewer profile picture

Devyani S.

Customer relationship associate

Starting price
9usage based /
per month
Pros and Cons based on 3,368 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Comprehensive marketing tools

Effective email marketing

Support for small businesses

Efficient campaign creation

Slow performance issues

Restrictive email limits

Challenges with email sending

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,640)
5(3,032)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the email management feature

Reviewers indicate that Dynamics 365's email management is essential for effective communication and customer relationship management. They value the seamless integration with Outlook, the ability to track email interactions, and the categorization of emails in queues. Users also appreciate the platform's ease of use and the comprehensive email history available for each customer.

See related user reviews

“Email engagement is awesome functionality that sync outlook emails to D365 and helps in managing all communications now from within D365 , all relevant communications are also available at one place”
SJ

Siddhartha J.

Senior Manager and Analyst

“There is a Dynamics 365 plug-in in Outlook and you can easily track an email chain/correspondence that took place in Outlook in a record as part of Dynamics 365. This allows others to understand what past conversations have been had with an individual. In terms of creating, editing and sending emails in Dynamics 365, the templates make for sleek, polished emails. It is also fairly intuitive to complete, and you can send yourself a test email- super useful for reviewing an email before it's sent to hundreds of people!”
LB

Leila B.

Program Manager

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
Act! logo
Reviews Sentiment
 
 
 
1-2(138)
3-4(346)
5(359)
Key Features
Contact Management4.4
Sales Pipeline Management4.0

User insights about the email management feature

Users report that Act!'s email management is easy to use and integrates well with Outlook. They appreciate the ability to track email history, customize email merges, and manage contacts efficiently. However, some users note occasional sync issues and the outdated design of the dashboard.

See related user reviews

“If I send an email to follow up it is captured in ACT with syncing to my outlook email. This can be a life saver having the backup notes captured.”
TR

Tonya R.

President

“Contact management and email merge; I have customized ACT! to fit our needs for email management”
VW

Veronica W.

Managing Director

Starting price
30per user /
per month
Pros and Cons based on 843 verified reviews

Extensive customization options

Robust contact management

Comprehensive CRM features

Efficient group organization

Effective client management

Frequent performance issues

Persistent technical issues

Unreliable syncing capabilities

Inconsistent software versions

Problematic software upgrades

See pros and cons details
ActiveCampaign logo
Reviews Sentiment
 
 
 
1-2(62)
3-4(790)
5(1,697)
Key Features
Contact Management4.5
Sales Pipeline Management4.4

User insights about the email management feature

Reviewers appreciate ActiveCampaign's email management for its ease of use, automation capabilities, and list segmentation. They find the platform user-friendly for creating and sending email campaigns, though some mention the interface can be initially overwhelming. Users also value the detailed tutorials and the integration with Gmail, despite occasional reliability issues.
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“Email management is well-structured, enabling easy segmentation, scheduling, and list organization. Automated follow-ups are a plus, but the interface can be overwhelming initially.”
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Matteo P.

Graphic Designer

“It is very easy to send emails to lists through Active Campaign. There are good tutorials on how to do it if you have problems.”
VM

Victor M.

COO

Starting price
15flat rate /
per month
Pros and Cons based on 2,549 verified reviews
Verified reviewer profile picture

Effective sales funnel creation

Supports business growth

Robust automation features

Efficient client management

Comprehensive lead management

Frequent performance issues

User experience problems

Limited landing page options

Complex navigation and switching

High costs and complexity

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,975)
5(10,269)
Key Features
Contact Management4.4
Sales Pipeline Management4.1

User insights about the email management feature

Reviewers highlight Mailchimp's email management as user-friendly and efficient, with features like segmentation, automation, and detailed reporting. They appreciate the ability to manage email templates, track subscriber activity, and integrate with other platforms. Some users mention the setup can be time-consuming, and the cost may increase over time.

See related user reviews

“This makes it easy for us to add new clients to the email list and allows them to unsubscribe themselves. We can track which emails have been opened which tells us if it's worth our time to create and send out these emails. ”
CM

Claudia M.

Operations Manager

“I like the features for creating and managing the emails that I send out through Mailchimp. The platform provides time options, stats, and lots of ways to make emailing more effective.”
MM

Melanie M.

Creator

Starting price
13flat rate /
per month
Pros and Cons based on 17,519 verified reviews

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details

Other Top Rated CRM Software with Email Management in 2026

Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
TaskSuite logo

TaskSuite

Lending Simplified, Success Amplified.

visit website
TaskSuite revolutionizes lending with a comprehensive platform that simplifies origination, servicing, and loan management. Enhance efficiency, decision-making, and customer satisfaction with our all-in-one solution.

Read more about TaskSuite

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Odoo logo

Odoo

All-in-one open-source business software

visit website
Odoo CRM: Cloud, mobile, social and gamified. The leading Open Source CRM software helps you track leads, close opportunities and get accurate forecasts.

Read more about Odoo

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
NetSuite logo

NetSuite

AI-powered cloud-based business management suite

visit website
NetSuite’s CRM software is the only cloud solution that delivers a real-time 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Read more about NetSuite

Users also considered
HubSpot CRM logo

HubSpot CRM

CRM and lead management solution

visit website
HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Cloud-based CRM and sales automation software

visit website
Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.

Read more about Salesforce Sales Cloud

Users also considered
The Magazine Manager logo

The Magazine Manager

Magazine management solution for digital & print publishers

visit website
The Magazine Manager is a digital magazine software. This web-based CRM is designed to manage sales, production, and marketing in a centralized platform that includes email marketing, customer relationship management, invoice processing, live notifications, and custom statements and proposals.

Read more about The Magazine Manager

Users also considered
Daylite for Mac logo

Daylite for Mac

All-in-One Business App for Service-Based Firms.

visit website
Stop wasting time using multiple apps. Daylite unifies CRM, new client opportunities, projects, tasks, notes, and email into one app designed for Apple users so you can focus more on clients and less on admin.

Read more about Daylite for Mac

Users also considered
Creatio CRM logo

Creatio CRM

New era CRM to manage all customer and operational workflows

visit website
Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Read more about Creatio CRM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
Bitrix24 logo

Bitrix24

Your ultimate workspace

visit website
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, and track sales metrics. Try our free plan with unlimited users today!

Read more about Bitrix24

Users also considered
Apptivo logo

Apptivo

CRM solution for managing customer accounts

visit website
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Cerca logo

Cerca

Franchise management software for franchisors

visit website
Cerca (Ex Franchise On Cloud) is franchise management software. This all-in-one collaborative platform allows franchisors to develop their network with a completely customizable Franchise CRM.

Read more about Cerca

Users also considered
kintone logo

kintone

Agile, No-code Business Application Platform

visit website
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs.

Read more about kintone

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
Maximizer CRM logo

Maximizer CRM

Customer relationship and lead management solution

visit website
Maximizer CRM is a lead management solution designed specifically for the unique challenges that sales teams and managers face. Teams can monitor and achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.

Read more about Maximizer CRM

Users also considered
monday CRM logo

monday CRM

Customer relationship management solution

visit website
monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.

The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.

Read more about monday CRM

Users also considered
HoneyBook logo

HoneyBook

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

Claritysoft CRM

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
Clio logo

Clio

Cloud-based legal practice management tool for law firms.

visit website
Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
JobNimbus logo

JobNimbus

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Users value the ability to store and access extensive contact details, track customer interactions, segment contacts, and create detailed reports to enhance strategic planning and personalized communication. 93% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Reviewers appreciate the visual representation of sales stages, customizable pipeline stages, deal tracking, and forecasting capabilities, which collectively aid in managing sales processes and improving conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users highlight the importance of customizing lead tracking, automated follow-ups, lead scoring, and comprehensive interaction tracking, which enhance efficiency, conversion rates, and personalized communication. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the importance of flexible and customizable reporting tools to track performance metrics, analyze trends, and make data-driven decisions, which help optimize sales and marketing efforts. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Users find lead capture essential for collecting potential customer information from various sources, automating data entry, and ensuring efficient follow-up to increase conversion rates. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers value features that allow for task creation, assignment, prioritization, and tracking, which improve team collaboration, productivity, and timely completion of tasks. 85% of reviewers rated this feature as important or highly important.