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Table of Contents

Top Rated Customer Engagement Software with Reporting/Analytics in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Reporting and analytics enable businesses to track customer interactions and behaviors, optimize communication strategies, and make data-driven decisions. They provide insights into engagement levels, response rates, and performance metrics, enhancing overall customer experience and business outcomes. Our reviewers in customer engagement software rated this feature as important.

10 Best Customer Engagement Software with Reporting/Analytics

Product
User rating
Starting price
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
25
per user/per month
visit website
Pipedrive logo
4.5
(3K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Typeform logo
4.7
(941)
39
flat rate/per month
visit website
Sprout Social logo
4.4
(605)
199
per user/per month
learn more
Hootsuite logo
4.4
(3.7K)
399
per user/per month
learn more
Text Request logo
4.6
(1.1K)
59
flat rate/per month
learn more

See other top Customer Engagement products with reporting/analytics

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Engagement software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(884)
5(1,304)
Key Features
Content Management4.4
Engagement Tracking

User insights about the reporting/analytics feature

Reviewers praise Zoho Desk's user-friendly reporting and analytics for providing valuable insights into customer service performance. They appreciate the quick generation of reports and the ability to monitor SLAs and agent productivity. Users find the integration with Zoho Analytics beneficial for more detailed analysis, although some mention the need for improvements compared to other tools.
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“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“Provides powerful reporting and analytics capabilities, allowing you to gain insights into your customer service performance.”
Verified reviewer profile picture

Arheer G.

Marketing Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,209 verified reviews
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Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,150)
5(3,558)
Key Features
Content Management4.2
Engagement Tracking4.6

User insights about the reporting/analytics feature

Reviewers highlight Zoho CRM's robust reporting and analytics capabilities, noting the ease of generating and customizing reports. They value the detailed insights into sales performance, customer behavior, and team productivity. Users appreciate the integration with other Zoho products and the variety of visualization options available, which help in making informed decisions and improving business strategies.
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“The online reporting and business intelligence tool Zoho Reports makes it simple to analyse corporate data and produce smart dashboards and reports for reasoned decision-making. ”
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Chandra S.

Email Marketing Specialist

“reporting and analytics features empower businesses to monitor performance, identify trends, and make informed decisions to drive sales and revenue growth”
jd

joseph d.

accountant

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,959 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Content Management4.2
Engagement Tracking

User insights about the reporting/analytics feature

Reviewers find Zendesk Suite's reporting and analytics useful for tracking customer support performance and agent productivity. They appreciate the ability to create custom reports and the integration with tools like PowerBi for in-depth analysis. However, users mention the complexity of setting up reports and the need for additional training. Overall, the feature is valued for making data-driven decisions and improving customer service.
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“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Reporting/Analytics gives our team valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(489)
5(1,199)
Key Features
Content Management --
Engagement Tracking4.5

User insights about the reporting/analytics feature

Reviewers indicate that LiveChat's reporting and analytics provide essential data on agent performance and customer interactions. They find the daily summary reports helpful and easy to understand. However, some users mention the need for more detailed insights and better integration with other reporting tools. Overall, users appreciate the ability to track chat statistics and validate the need for the service.

See related user reviews

“I'm able to easily report on number of customers attended, conversion of visitors to clients and the frequency of communication for clients”
JM

John M.

Lead consultant

“Being able to visualize the amount and quality of chats that we see helps us validate the need for this.”
CF

Chase F.

Creative Director

Starting price
25per user /
per month
visit website
Pros and Cons based on 1,707 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Pipedrive logo

Pipedrive

Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Content Management4.8
Engagement Tracking

User insights about the reporting/analytics feature

Reviewers value Pipedrive's reporting and analytics for providing clear insights into sales performance and deal trends. They appreciate the easy-to-use dashboards and the ability to customize reports for goal setting and monitoring. Users find the historical data and visual representations helpful for strategic planning, although some mention difficulties with customization and the need for more advanced features.
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“One of the main reasons why I like Pipedrive is because it does a very good job of providing reports and analytics on the work that we do. As a sales manager, this is essential. I can easily see how my team has been doing and make adjustments as needed. It also allows me to segment data and identify trends in no time at all.”
BT

Brahim T.

Freelancer

“Pipedrive's Reporting/Analytics is a game-changer. In-depth insights into sales performance, deal trends, and team metrics empower data-driven decisions, boosting business growth and efficiency. Essential for strategic planning.”
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Muhammad A.

Software house

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,042 verified reviews
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Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Content Management4.7
Engagement Tracking --

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to track metrics such as ticket resolution times and customer satisfaction. Users report that the comprehensive reports help in analyzing and improving communication and support services, making it easier to monitor agent performance and track success in customer engagements.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
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Ric H.

Financial representative

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
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Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Typeform logo

Typeform

Reviews Sentiment
 
 
 
1-2(9)
3-4(266)
5(666)
Key Features
Content Management
Engagement Tracking

User insights about the reporting/analytics feature

Reviewers find Typeform's reporting and analytics useful for analyzing survey responses and tracking engagement. They appreciate the ease of viewing results in various formats and the ability to filter and export data. Users report that the insights help improve product offerings and customer experience, although some mention the need for more sophisticated features and integration with other tools for comprehensive analysis.
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“The analytics provide a breakdown of all the answers given by the form takers. This allows us to get an automated overview of where we stand on certain features.”
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Leeav D.

Finance Intern

“This software let you analyse data and responses collected from surveys and other forms and provide you up to date report.”
CL

Chhagan L.

Founder

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 941 verified reviews
Verified reviewer profile picture

Effective lead generation

Enhanced client interaction

High cost concerns

See pros and cons details
Sprout Social logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(264)
5(322)
Key Features
Content Management4.3
Engagement Tracking4.5

User insights about the reporting/analytics feature

Reviewers indicate that Sprout Social's reporting and analytics are highly valuable for understanding social media performance. They appreciate the customizable reports, auto-generating features, and the ability to track metrics like engagement, follower growth, and content effectiveness. Users find the insights helpful for making strategic decisions and optimizing social media campaigns, with the ability to schedule and deliver reports to stakeholders.
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“Publishing to social media accounts is fine, but if nobody reacts, was that post worth the time and effort? Understanding how our audiences respond to our content, and how that content is resonating based on our business KPIs, is a vital part of the social media manager's role. Sprout Social has one of the best and most comprehensive reporting capabilities (potentially a little too much for some) on the market. Sprout has a huge array of template reports which visualise the data and can be scheduled to be delivered to stakeholders at specific intervals, and with Custom Metrics, businesses can personalise their reports further. ”
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Adam F.

Social Media, Influencer & Community Manager

“Monthly, Quartely, and Year over Year reports are an absolute must. This software provided in-depth reports to help with our monitoring of campaigns and overall performance. ”
MP

Melody P.

Content Creator

Starting price
199per user /
per month
learn more
Pros and Cons based on 605 verified reviews
Verified reviewer profile picture

Centralized social media management

Intuitive and clean design

Comprehensive social media tools

Effective engagement tracking

Prohibitive pricing for small businesses

Slow and ineffective issue resolution

Inconsistent account management

See pros and cons details
Hootsuite logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(1,721)
5(1,987)
Key Features
Content Management4.5
Engagement Tracking4.4

User insights about the reporting/analytics feature

Reviewers appreciate Hootsuite's reporting and analytics for tracking social media performance. They find the customizable reports and data visualization helpful for understanding engagement, reach, and follower growth. Users value the insights for optimizing social media strategies, although some mention the need for more detailed and accurate data. Overall, the feature is seen as essential for managing social media campaigns effectively.
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“With the new "Reporting and Analytics" feature in Hootsuite, I am able to easily track the performance of all my social media posts, whether they are getting organic or paid reach. Reporting is always one of my biggest worries with clients since I have to explain why their posts don't have any followers or likes.”
BT

Brahim T.

Freelancer

“Hootsuite provides analytics and reporting features to track the performance of social media campaigns and posts. Users can gather data on engagement, reach, follower growth, and other metrics to evaluate the effectiveness of their social media efforts.”
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Saeed E.

Engineer

Starting price
399per user /
per month
learn more
Pros and Cons based on 3,794 verified reviews
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Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(320)
5(855)
Key Features
Content Management
Engagement Tracking

User insights about the reporting/analytics feature

Reviewers have mixed experiences with Text Request's reporting and analytics. Some users appreciate the feedback on message engagement and the ability to track client interactions. However, many users report not using this feature or finding it less relevant to their needs. Those who do use it find it helpful for understanding customer engagement and improving communication strategies.

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“Reporting and Analytics shows the effectiveness of the program to the company and allows a larger base to be covered as compared to older methods ”
JW

Jennifer W.

Health Outreach

“Important because we like to see how our customers have engaged with the messages (opt in, opt out). Would love to see if they click on links we include in our texts.”
KD

Kellen D.

Account Consultant

Starting price
59flat rate /
per month
learn more
Pros and Cons based on 1,193 verified reviews

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Customer Engagement Software with Reporting/Analytics in 2026

EZ Texting logo

EZ Texting

SMS Marketing That’s Easy to Use & Impossible to Outgrow

visit website
EZ Texting is an SMS marketing platform that enables businesses to send mass text and multimedia messages to their audiences. The software offers features including two-way conversational texting, automated workflows, contact management tools, and compliance safeguards that align with industry regulations. EZ Texting provides analytics capabilities that allow users to track campaign performance and optimize their messaging strategies.

Read more about EZ Texting

Users also considered
Sinch Engage logo

Sinch Engage

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

visit website
Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support. 

Read more about Sinch Engage

Users also considered
Tremendous logo

Tremendous

Digital rewards and payouts platform

visit website
Tremendous is best service to turbo charge your customer engagement through the use of rewards and incentives. Incentivize desired customer behavior by instantly rewarding them with gift cards, prepaid Visa® cards, cash, and more.

Read more about Tremendous

Users also considered
Adobe Customer Journey Analytics logo

Adobe Customer Journey Analytics

Analyze and optimize the complete customer journey.

visit website
Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights.

Read more about Adobe Customer Journey Analytics

Users also considered
Iterable logo

Iterable

Growth marketing and user engagement platform

visit website
Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale.

Read more about Iterable

Users also considered
Quizell logo

Quizell

Turn personalized product recommendations into sales!

visit website
Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

Read more about Quizell

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Giftbit logo

Giftbit

Digital rewards for seamless incentive programs

visit website
Use Giftbit to buy, send & track digital gift cards to engage & reward your customers. Send individually or in bulk with our simple web-app. Prefer to automate? Integrate directly with our API or trigger via Zapier with the apps you already use!

Read more about Giftbit

Users also considered
White Label Loyalty logo

White Label Loyalty

Simple solution for complex needs

visit website
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth.

Read more about White Label Loyalty

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Coconut Software logo

Coconut Software

Empower financial advisors to deliver great advice.

visit website
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences.

Read more about Coconut Software

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer

Read more about Zoho CRM Plus

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

Read more about Zoho CRM

Users also considered
OnRamp logo

OnRamp

B2B organizations with high-touch customer onboarding

visit website
OnRamp is dynamic customer onboarding software that helps onboarding managers make any high-touch customer onboarding process simple.

Read more about OnRamp

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
CleverTap logo

CleverTap

User Retention Platform for High-Growth Mobile Apps

visit website
Use the right channel, device and message - all at the right time to engage efficiently and reduce time-to-value and time to monetization.

Read more about CleverTap

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveChat logo

LiveChat

AI-based live chat for customer support and sales teams

visit website
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly.

Read more about Freshdesk

Users also considered
Customer.io logo

Customer.io

Transforms data into tailored customer journeys.

visit website
Customer.io is a data-driven customer engagement platform enabling businesses to create personalized journeys across channels. It features a visual workflow builder for automating messages, omnichannel support for email, SMS, push, and in-app communications, and robust data integration. Customer.io uses first-party data and AI insights to deliver targeted messaging while ensuring compliance with GDPR, HIPAA, and SOC 2 Type II standards.

Read more about Customer.io

Users also considered
Xtremepush logo

Xtremepush

Multi-channel analytics & engagement platform

visit website
Xtremepush is a multi-channel marketing automation platform, enabling enterprise brands to deliver personalised customer connections at scale

Read more about Xtremepush

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered

Key features for Customer Engagement software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Reviewers find it easy to create, manage, and customize content, including knowledge bases, FAQs, and customer-facing articles, enhancing user engagement. 95% of reviewers rated this feature as important or highly important.
  • Engagement Tracking: Users appreciate the detailed insights into campaign performance, customer interactions, and engagement metrics, aiding in strategy refinement and data-driven decisions. 93% of reviewers rated this feature as important or highly important.
  • Customer Database: Reviewers highlight the importance of centralized and organized customer information for personalized interactions, effective segmentation, and enhanced relationship management. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Users value the ability to monitor and analyze sales team actions and customer interactions, providing insights for process improvements and enhanced productivity. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers find real-time notifications useful for timely responses, ensuring efficient communication and better customer service. 89% of reviewers rated this feature as important or highly important.