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Top Rated Customer Experience Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Reporting and analytics provide insights into customer behaviors, identify trends, and measure performance. They help businesses make informed decisions, optimize customer interactions, and track the effectiveness of customer experience strategies. Our reviewers in customer experience software rated this feature as important.

10 Best Customer Experience Software with Reporting/Analytics

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
SurveyLegend logo
4.6
(962)
19
flat rate/per month
visit website
Jotform logo
4.7
(2.7K)
39
flat rate/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Typeform logo
4.7
(940)
39
flat rate/per month
visit website
SurveyMonkey logo
4.6
(10.3K)
30
per user/per month
Hootsuite logo
4.4
(3.7K)
399
per user/per month
Trustpilot logo
4.5
(1.2K)
299
flat rate/per month

See other top Customer Experience products with reporting/analytics

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Experience software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Feedback Management4.2
Surveys & Feedback4.4

User insights about the reporting/analytics feature

Reviewers find Zendesk Suite's reporting and analytics tools powerful but complex to set up. They appreciate the detailed insights into ticket management and agent performance, which help in making informed decisions. Users report that the analytics support tracking productivity and customer satisfaction, although some feel the setup process and additional costs for advanced features could be improved.
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“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Setting up the reporting dashboard can be a little tricky and time consuming but other than the initial set up of what you want your reports on and how your dashboard looks, reporting is very detailed and easy. You can set up reports that'll run daily, weekly, etc. and this helps with not having to spend much time in retrieving the report. ”
Verified reviewer profile picture

Parker V.

Field Marketing Specialist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,149)
5(3,558)
Key Features
Feedback Management4.5
Surveys & Feedback4.4

User insights about the reporting/analytics feature

Reviewers indicate that Zoho CRM's reporting and analytics are highly customizable and easy to use. They value the ability to generate detailed reports, visualize data through various templates, and use AI features like Zia for sales forecasting. Users appreciate the integration with other Zoho products and the comprehensive insights provided, which help in making informed business decisions and improving performance.

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“I like that you can create custom reports. I love using the AI feature Zia to forecast sales trends and see which areas that need improvement. It's a great way to work on fixing bounced emails. I also enjoy using Zia to work faster using dictation. ”
CH

Cindy H.

Human Resources/Recruiting

“reporting and analytics features empower businesses to monitor performance, identify trends, and make informed decisions to drive sales and revenue growth”
jd

joseph d.

accountant

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,958 verified reviews

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(884)
5(1,304)
Key Features
Feedback Management4.3
Surveys & Feedback4.4

User insights about the reporting/analytics feature

Reviewers appreciate Zoho Desk's user-friendly reporting and analytics capabilities. They find the tools helpful for tracking SLA compliance, monitoring agent performance, and gaining insights into customer service operations. Users report that the analytics support decision-making and improve business operations, although some suggest that more detailed reporting options could enhance the experience.
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“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“Provides powerful reporting and analytics capabilities, allowing you to gain insights into your customer service performance.”
Verified reviewer profile picture

Arheer G.

Marketing Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,209 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
SurveyLegend logo

SurveyLegend

Reviews Sentiment
 
 
 
1-2(7)
3-4(322)
5(633)
Key Features
Feedback Management4.7
Surveys & Feedback4.7

User insights about the reporting/analytics feature

Reviewers appreciate SurveyLegend's reporting and analytics for their ease of use and clear data presentation. They find the live analytics and variety of chart options helpful for understanding survey results. Users report that the tools provide valuable insights for making data-driven decisions, although some suggest improvements in data export and graphical presentation.
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“For the quantitative elements of our surveys, the easily generated graphics and charts make reporting quite effortless. Of all the reporting features, the live analytics page has been the favorite of visiting partners when they see incoming data directly altering the output in real time.”
IA

Isaac A.

Business Development Specialist

“What I like most about reporting/ analytics here is that it reports live analytics so you can keep up with any input from your surveys in basically real time.”
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Bridgett R.

Owner

Starting price
19flat rate /
per month
visit website
Pros and Cons based on 962 verified reviews
Verified reviewer profile picture

Intuitive and attractive interface

Extensive customization options

Easy drag-and-drop functionality

Restrictions on data export

Hidden costs and limitations

See pros and cons details
Jotform logo

Jotform

Reviews Sentiment
 
 
 
1-2(41)
3-4(688)
5(2,014)
Key Features
Feedback Management4.7
Surveys & Feedback4.8

User insights about the reporting/analytics feature

Reviewers find Jotform's reporting and analytics capabilities helpful for making data-driven decisions. They appreciate the ease of generating reports, the variety of chart and table options, and the ability to export data in multiple formats. Users report that the analytics provide valuable insights into form performance, helping to track progress and improve data collection processes.

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“"Reporting/Analytics" empower "Jotform" users with insights to optimize form performance. Data-driven decisions enhance engagement, conversion rates, and overall efficiency.”
TR

Tim-Ron W.

Managing Director

“The reporting and analytics on Jotform are super helpful and insightful. Also the flexibility in which they allow you to view that data, including exporting as a CSV file or exporting to Google Sheets is extremely helpful. We've used it for event registration, and even form signatures from school parents.”
AL

Andrew L.

Business Manager

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 2,743 verified reviews

Effortless form creation

Efficient survey development

Convenient diGital signatures

Restrictive usage limits

High cost for advanced features

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Feedback Management4.2
Surveys & Feedback4.7

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to set up and use, allowing agents to track metrics like ticket response times and customer satisfaction. Users report that the analytics help improve communication and support services, offering comprehensive reports that aid in tracking and improving overall success.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
Verified reviewer profile picture

Ric H.

Financial representative

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Typeform logo

Typeform

Reviews Sentiment
 
 
 
1-2(9)
3-4(265)
5(666)
Key Features
Feedback Management4.5
Surveys & Feedback4.7

User insights about the reporting/analytics feature

Reviewers appreciate Typeform's reporting and analytics for their ease of use and clear data presentation. They find the ability to filter responses, track engagement, and analyze drop-off points valuable. Users report that the analytics help improve form effectiveness and provide useful insights for data-driven decisions. However, some feel the reporting could be more detailed and sophisticated.
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“The analytics provide a breakdown of all the answers given by the form takers. This allows us to get an automated overview of where we stand on certain features.”
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Leeav D.

Finance Intern

“I love the analytics in Typeform. I like that you can see where respondents dropped off to know if your form is too long or a particular question isn't converting people.”
NG

Natalie G.

Senior Marketing Manager

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 940 verified reviews
Verified reviewer profile picture

Effective lead generation

Enhanced client interaction

High cost concerns

See pros and cons details
SurveyMonkey logo
Reviews Sentiment
 
 
 
1-2(140)
3-4(3,477)
5(6,781)
Key Features
Feedback Management4.5
Surveys & Feedback4.6

User insights about the reporting/analytics feature

Users report that SurveyMonkey's reporting and analytics tools are robust and user-friendly, offering real-time data visualization and detailed analysis. They find the graphical representations and customizable charts helpful for understanding survey results. Reviewers appreciate the ability to filter data, export reports, and gain valuable insights, which aid in making informed decisions based on survey feedback.
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“SurveyMonkey's Reporting/Analytics feature does an amazing job of compiling data from published surveys and updating me on results in real-time. This feature is key to managing live surveys.”
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Dayna T.

Director of Marketing & Communications

“SurveyMonkey's intuitive interface makes data analysis a breeze. I love the customizable charts and filters, which helped me uncover hidden insights in my survey results.”
vm

vandana m.

trainer

Starting price
30per user /
per month
Pros and Cons based on 10,398 verified reviews
Verified reviewer profile picture

Effective feedback collection

Efficient poll creation

Expensive and limited plans

See pros and cons details
Hootsuite logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(1,720)
5(1,987)
Key Features
Feedback Management4.3
Surveys & Feedback4.2

User insights about the reporting/analytics feature

Reviewers value Hootsuite's reporting and analytics for tracking social media performance. They find the customizable reports and data visualization tools helpful for understanding engagement, reach, and follower growth. Users appreciate the insights provided for optimizing social media strategies, although some feel the reporting could be more detailed and accurate.
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“With the new "Reporting and Analytics" feature in Hootsuite, I am able to easily track the performance of all my social media posts, whether they are getting organic or paid reach. Reporting is always one of my biggest worries with clients since I have to explain why their posts don't have any followers or likes.”
BT

Brahim T.

Freelancer

“Hootsuite provides analytics and reporting features to track the performance of social media campaigns and posts. Users can gather data on engagement, reach, follower growth, and other metrics to evaluate the effectiveness of their social media efforts.”
Verified reviewer profile picture

Saeed E.

Engineer

Starting price
399per user /
per month
Pros and Cons based on 3,793 verified reviews
Verified reviewer profile picture

Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details
Trustpilot logo
Reviews Sentiment
 
 
 
1-2(60)
3-4(356)
5(786)
Key Features
Feedback Management4.4
Surveys & Feedback4.4

User insights about the reporting/analytics feature

Reviewers indicate that Trustpilot's reporting and analytics tools are valuable for monitoring customer feedback and overall business performance. They appreciate the clear presentation of data, which helps in understanding customer satisfaction and making informed decisions. Users find the insights useful for tracking trends and improving service quality, although some feel the analytics could be more comprehensive.
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“Trustpilot provides businesses with reporting and analytics tools, allowing them to monitor and measure the impact of their review collection and management efforts.”
DN

Debbie N.

Manager

“Reporting and analytics helps you fish out data that is most important to you”
Verified reviewer profile picture

Sarah P.

CEO

Starting price
299flat rate /
per month
Pros and Cons based on 1,202 verified reviews
Verified reviewer profile picture

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Other Top Rated Customer Experience Software with Reporting/Analytics in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Survicate logo

Survicate

Category Leaders

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution.

Read more about Thought Industries

Users also considered
Waitwhile logo

Waitwhile

Waitlist app & queue management system for every business

visit website
Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

Read more about Waitwhile

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Uberall helps multi-location businesses show up and stand out when nearby customers search for products or services. Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall will help you create seamless experiences that span online and offline channels.

Read more about Uberall

Users also considered
EthOS logo

EthOS

(0)

Great Experiences Start With Great Research

visit website
EthOS brings companies closer to their customers by capturing experiences as they happen through videos, pictures, screen recordings, and text. This rich contextual data gives organizations a deeper understanding of their customers’ real-world experiences.

Read more about EthOS

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value the ability to gather, categorize, and respond to feedback, enabling trend analysis and actionable insights. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate customizable surveys for collecting detailed feedback, driving data-driven decisions, and improving customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find it useful for quickly addressing complaints, identifying problem areas, and maintaining customer satisfaction. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers enjoy tailoring forms with various field types, enhancing data collection and meeting specific needs. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users appreciate the ability to design and tailor forms to fit specific business requirements and branding. 87% of reviewers rated this feature as important or highly important.