App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Online CRM Software with Multi-Channel Marketing (2026)

Last updated: March 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

Key features of Online CRM Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Contact Management: Reviewers emphasize efficient organization of contacts, tracking customer interactions, and integrating with business tools for seamless communication and better customer engagement. 93% of reviewers rated this feature as important or highly important.
Data Import/Export: Users highlight the ease of importing and exporting data, saving time, reducing errors, and supporting various data formats for smooth transitions. 93% of reviewers rated this feature as important or highly important.
Pipeline Management: Reviewers value systematic tracking and organizing of leads, providing clear visibility of sales stages and effective follow-up to prevent missed opportunities. 90% of reviewers rated this feature as important or highly important.
Lead Management: Users appreciate tools for scoring, tracking, and automating follow-ups, enabling prioritization of high-potential leads and enhancing sales efficiency. 89% of reviewers rated this feature as important or highly important.
Lead Capture: Reviewers note the importance of capturing leads from multiple sources, automating integration with CRMs, and ensuring no lead is lost, thus enhancing follow-up. 87% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Users find customizable reporting and analytics vital for gaining insights, tracking performance, and making data-driven decisions to improve business strategies. 85% of reviewers rated this feature as important or highly important.