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Reservations Software with Commission Management

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Hostaway logo
4.7
850

Vacation rental software for property management companies

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Hostaway users   
+15
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Cloudbeds logo
4.4
323

PMS, Booking & Channel Management for Independent Properties

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Cloudbeds users   
avatar
+15
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Guesty logo
4.4
270

Guesty, where every host thrives.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Guesty users   
avatar
avatar
+15
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Guesty For Hosts logo
4.7
530

Running a rental business is hard. Guesty makes it easy.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Guesty For Hosts users   
+15
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
TSSI logo
5.0
2

Cloud-based rental platform for small to midsize businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.5
    Features
    5.0
    Customer support
    5.0
Pros and Cons from TSSI users   
No pros & cons found
SimplyBook.me logo
4.6
1.1K

Scheduling software for service industries & entreprises

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.5
Pros and Cons from SimplyBook.me users   
avatar
avatar
avatar
+15
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
Fresha logo
4.9
1.3K

Online booking platform for beauty and wellness businesses.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Fresha users   
avatar
+15
Brilliant great managers that keep you on track to make sure you are optimise all the features that are constantly being updated.
The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems.
It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.
You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system.
I like that it’s an easy program to use with great functions that are improving all the time.
Even though your no show fees could end up paying for the fees, if you do not have any no shows a lot of your earnings are then left to pay for the fees.
Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help.
I must admit I might be confused on the billing policy.
I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting.
I raised my prices a little to cover the transaction fees which are not much at all. I love fresha I’m so happy with everything they do and have done for me.
Customer service through messenger and once assigned an advisor was great. Very helpful and attentive.
It is amazingly easy to use, and since being open I have had excellent reviews from my clients on how easy it is to book an appointment.
When they aren't changing things every week, we are very happy with the product. We love the new app which makes sure my therapists know immediately when their schedule changes.
Fresha also has fast team supports even it's free. It able to Booking Online, create Vouchers, create discounts, rearrange queue for therapists, track customers, provide very good data analysis.
The interface is very well thought out and it runs so smooth and glitch free. I love everything from the calendars to the confirmation texts to the payments.
Very clean, easy to use and the app is fantastic.
Easy to use, Accessibility, Functionality, Customer Service and support, clients and penitent history and form, Price and in short all the best comes in one unique software.
I'm no software expert, so I liked that Fresha was simple to set up and use from the word go. The features were relevant to my business and there are plenty of tutorials and email help if required.
Brilliant great managers that keep you on track to make sure you are optimise all the features that are constantly being updated.
The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems.
It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.
You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system.
I like that it’s an easy program to use with great functions that are improving all the time.
Even though your no show fees could end up paying for the fees, if you do not have any no shows a lot of your earnings are then left to pay for the fees.
Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help.
I must admit I might be confused on the billing policy.
I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting.
I raised my prices a little to cover the transaction fees which are not much at all. I love fresha I’m so happy with everything they do and have done for me.
Customer service through messenger and once assigned an advisor was great. Very helpful and attentive.
It is amazingly easy to use, and since being open I have had excellent reviews from my clients on how easy it is to book an appointment.
When they aren't changing things every week, we are very happy with the product. We love the new app which makes sure my therapists know immediately when their schedule changes.
Fresha also has fast team supports even it's free. It able to Booking Online, create Vouchers, create discounts, rearrange queue for therapists, track customers, provide very good data analysis.