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Ticketing Software with Communication Management

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ThunderTix logo
4.8
249

Ticketing software for the performing arts

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.9
Pros and Cons from ThunderTix users   
+15
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Zoho Backstage logo
4.6
11

Run events smarter, better.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.0
    Customer support
    4.1
Pros and Cons from Zoho Backstage users   
No pros & cons found
Purplepass Ticketing logo
4.9
223

COVID19 Ready - Contactless ticketing and live streaming

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Purplepass Ticketing users   
+15
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
Ticketbud logo
4.7
30

Online ticketing, registration & event management made easy.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Ticketbud users   
+13
Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.
They never contacted me and when I contacted them about it, they never bothered to respond. Very poor customer service and should never have happened with no contact.
Once I learned how to maneuver, it was awesome. The customer service was amazing.
Had a little trouble with the background images.
Largely our experience has been good and has proven useful to help grow our new business.
I had an event scheduled and someone who was not an organizer of the event contacted Ticketbud and cancelled the event without my knowledge.
The product is working great and I am getting great response from customers knowing that they can purchase their tickets ahead of time.
We had a little trouble with our photos and a few other details, but customer service was quick to talk us through.
Ticketbud's customer service is over the top. Thanks for making everything so easy for me.
It was very easy to set up and use this software. The daily payouts were great.
Intuitive and easy to navigate, very responsive customer service for the few questions I had.
Fantastic response time with customer service.
Good to get ticket sales up and running quickly.
This is very easy to use and google search results seem to scrape events and place them next to your business listing. You can get up and running quickly.
It is so easy to setup and you are able to scan tickets using your phone. It also allows you to generate your ticket sales and export it and also allows you to see each purchase made.
It was selected because it was easy to get up and running. It was not sustainable as a long term alternative to website sales because of price and lack of customization.
Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.
They never contacted me and when I contacted them about it, they never bothered to respond. Very poor customer service and should never have happened with no contact.
Once I learned how to maneuver, it was awesome. The customer service was amazing.
Had a little trouble with the background images.
Largely our experience has been good and has proven useful to help grow our new business.
I had an event scheduled and someone who was not an organizer of the event contacted Ticketbud and cancelled the event without my knowledge.
The product is working great and I am getting great response from customers knowing that they can purchase their tickets ahead of time.
We had a little trouble with our photos and a few other details, but customer service was quick to talk us through.
Ticketbud's customer service is over the top. Thanks for making everything so easy for me.
It was very easy to set up and use this software. The daily payouts were great.
Intuitive and easy to navigate, very responsive customer service for the few questions I had.
Fantastic response time with customer service.
Good to get ticket sales up and running quickly.
This is very easy to use and google search results seem to scrape events and place them next to your business listing. You can get up and running quickly.
It is so easy to setup and you are able to scan tickets using your phone. It also allows you to generate your ticket sales and export it and also allows you to see each purchase made.
It was selected because it was easy to get up and running. It was not sustainable as a long term alternative to website sales because of price and lack of customization.
Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.
They never contacted me and when I contacted them about it, they never bothered to respond. Very poor customer service and should never have happened with no contact.
Once I learned how to maneuver, it was awesome. The customer service was amazing.
Had a little trouble with the background images.
Largely our experience has been good and has proven useful to help grow our new business.
I had an event scheduled and someone who was not an organizer of the event contacted Ticketbud and cancelled the event without my knowledge.
The product is working great and I am getting great response from customers knowing that they can purchase their tickets ahead of time.
We had a little trouble with our photos and a few other details, but customer service was quick to talk us through.
Ticketbud's customer service is over the top. Thanks for making everything so easy for me.
It was very easy to set up and use this software. The daily payouts were great.
Intuitive and easy to navigate, very responsive customer service for the few questions I had.
Fantastic response time with customer service.
Good to get ticket sales up and running quickly.
This is very easy to use and google search results seem to scrape events and place them next to your business listing. You can get up and running quickly.
It is so easy to setup and you are able to scan tickets using your phone. It also allows you to generate your ticket sales and export it and also allows you to see each purchase made.
It was selected because it was easy to get up and running. It was not sustainable as a long term alternative to website sales because of price and lack of customization.
Beyonk logo
4.8
77

Beyonk. Finally, truly simple and powerful booking software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.5
    Customer support
    5.0
Pros and Cons from Beyonk users   
+15
We've been very happy with Beyonk, in particular the service that's been provided as they have always been very helpful and responsive. Thanks for your support.
What we are getting at the moment is a list of numbers and one lead name. When guests turn up, they are frustrated to be asked again for those details since they had to give them when booking.
The dashboard interface is a great user friendly tool allowing emails and direct contact to clients, which is useful for a seamless customer experience.
There is no test transaction mode (how did you miss this, Beyonk?). Everything had to be tested live mode in stripe as the system does not allow you to connect with the test key only live key.
The customer service team are fantastic, [SENSITIVE CONTENT] mostly looked after our account and they have been formidable and eager to listen to us to improve the platform.
Mississippi Riverboats (Horning) Limited - Review.
The fresh look and ease of use. It really does look like a product for now, fully responsive on every platform we have tried and offers simple customer intereaction to purchase tickets.
The block off system I wish was just done on a daily rather than hourly.
Very good, easy to use, innovative and a friendly and helpful team behind it.
Good integration to our website. Beyonk Marketplace has excellent optimisation.
The Beyonk booking software is very easy to use for our visitors and a real improvement on our old booking system. We have seen an increase in online sales with the user friendly interface.
The addition of the 'apps' to include things like discount codes, customised emails and so on are inspired - being able to add as much or as little as you'd like.
It's been great to see it all come together, to feature on the Beyonk market place and benefit from all their knowledge.
Superb, great business support, ease of use, and very cost effective.
Very nice company to work with. Very helpful and approachable.
Very good customer service from the development team, couldn't recommend Beyonk enough for event ticketing.
Integrates with other OTAs and look forward to development of a Channel manager capability. Great to use for changes to customer bookings.
Beyonk completely solved our website ticketing issues and provided an easy to use ticket selling product. It is hard to put into words just how much this improved the administration of our event.
We've been very happy with Beyonk, in particular the service that's been provided as they have always been very helpful and responsive. Thanks for your support.
What we are getting at the moment is a list of numbers and one lead name. When guests turn up, they are frustrated to be asked again for those details since they had to give them when booking.
The dashboard interface is a great user friendly tool allowing emails and direct contact to clients, which is useful for a seamless customer experience.
There is no test transaction mode (how did you miss this, Beyonk?). Everything had to be tested live mode in stripe as the system does not allow you to connect with the test key only live key.
The customer service team are fantastic, [SENSITIVE CONTENT] mostly looked after our account and they have been formidable and eager to listen to us to improve the platform.
Mississippi Riverboats (Horning) Limited - Review.
The fresh look and ease of use. It really does look like a product for now, fully responsive on every platform we have tried and offers simple customer intereaction to purchase tickets.
The block off system I wish was just done on a daily rather than hourly.
Very good, easy to use, innovative and a friendly and helpful team behind it.
Good integration to our website. Beyonk Marketplace has excellent optimisation.
The Beyonk booking software is very easy to use for our visitors and a real improvement on our old booking system. We have seen an increase in online sales with the user friendly interface.
The addition of the 'apps' to include things like discount codes, customised emails and so on are inspired - being able to add as much or as little as you'd like.
It's been great to see it all come together, to feature on the Beyonk market place and benefit from all their knowledge.
Superb, great business support, ease of use, and very cost effective.
Very nice company to work with. Very helpful and approachable.
Very good customer service from the development team, couldn't recommend Beyonk enough for event ticketing.
Integrates with other OTAs and look forward to development of a Channel manager capability. Great to use for changes to customer bookings.
Beyonk completely solved our website ticketing issues and provided an easy to use ticket selling product. It is hard to put into words just how much this improved the administration of our event.
We've been very happy with Beyonk, in particular the service that's been provided as they have always been very helpful and responsive. Thanks for your support.
What we are getting at the moment is a list of numbers and one lead name. When guests turn up, they are frustrated to be asked again for those details since they had to give them when booking.
The dashboard interface is a great user friendly tool allowing emails and direct contact to clients, which is useful for a seamless customer experience.
There is no test transaction mode (how did you miss this, Beyonk?). Everything had to be tested live mode in stripe as the system does not allow you to connect with the test key only live key.
The customer service team are fantastic, [SENSITIVE CONTENT] mostly looked after our account and they have been formidable and eager to listen to us to improve the platform.
Mississippi Riverboats (Horning) Limited - Review.
The fresh look and ease of use. It really does look like a product for now, fully responsive on every platform we have tried and offers simple customer intereaction to purchase tickets.
The block off system I wish was just done on a daily rather than hourly.
Very good, easy to use, innovative and a friendly and helpful team behind it.
Good integration to our website. Beyonk Marketplace has excellent optimisation.
The Beyonk booking software is very easy to use for our visitors and a real improvement on our old booking system. We have seen an increase in online sales with the user friendly interface.
The addition of the 'apps' to include things like discount codes, customised emails and so on are inspired - being able to add as much or as little as you'd like.
It's been great to see it all come together, to feature on the Beyonk market place and benefit from all their knowledge.
Superb, great business support, ease of use, and very cost effective.
Very nice company to work with. Very helpful and approachable.
Very good customer service from the development team, couldn't recommend Beyonk enough for event ticketing.
Integrates with other OTAs and look forward to development of a Channel manager capability. Great to use for changes to customer bookings.
Beyonk completely solved our website ticketing issues and provided an easy to use ticket selling product. It is hard to put into words just how much this improved the administration of our event.
Blackbaud Altru logo
4.0
36

Ticketing, membership, admissions & fundraising

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.4
    Features
    3.6
    Customer support
    4.2
Pros and Cons from Blackbaud Altru users   
avatar
+13
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
Brushfire logo
4.7
143

The go-to ticketing and registration platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.8
Pros and Cons from Brushfire users   
avatar
+15
We have used other software like eventbrite and we had SUCH a better experience with Brushfire. They are affordable, helpful, and the sotfware is great.
Sometimes errors can't be corrected as I experienced this year - a previous year photo continues to pop up - confusing people.
I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch.
The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.
Brushfire's Customer Service is ALWAYS so helpful in helping us navigate possible outcomes while also providing more options for how to make the system work best.
Difficult to use and find the options needed. And found it hard to pull the reports and track the things we need.
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful.
Had a bit of difficulty editing a page to include a different picture. Once I asked customer service and familiarized myself with the software more, no more issues.
Brushfire was great to work with on our first ticketed event. They made the process super easy and run smoothly.
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things.
They also have an awesome tiered pricing plan to help keep up with any size of event.
The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.
We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance.
Since everything integrates so well, we are excited to be able to spend more time preparing for the event itself rather than ticketing, housing, etc.
We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.
Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.
Brushfire is easy to use and has many capabilities.
We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.
We have used other software like eventbrite and we had SUCH a better experience with Brushfire. They are affordable, helpful, and the sotfware is great.
Sometimes errors can't be corrected as I experienced this year - a previous year photo continues to pop up - confusing people.
I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch.
The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.
Brushfire's Customer Service is ALWAYS so helpful in helping us navigate possible outcomes while also providing more options for how to make the system work best.
Difficult to use and find the options needed. And found it hard to pull the reports and track the things we need.
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful.
Had a bit of difficulty editing a page to include a different picture. Once I asked customer service and familiarized myself with the software more, no more issues.
Brushfire was great to work with on our first ticketed event. They made the process super easy and run smoothly.
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things.
They also have an awesome tiered pricing plan to help keep up with any size of event.
The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.
We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance.
Since everything integrates so well, we are excited to be able to spend more time preparing for the event itself rather than ticketing, housing, etc.
We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.
Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.
Brushfire is easy to use and has many capabilities.
We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.
We have used other software like eventbrite and we had SUCH a better experience with Brushfire. They are affordable, helpful, and the sotfware is great.
Sometimes errors can't be corrected as I experienced this year - a previous year photo continues to pop up - confusing people.
I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch.
The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.
Brushfire's Customer Service is ALWAYS so helpful in helping us navigate possible outcomes while also providing more options for how to make the system work best.
Difficult to use and find the options needed. And found it hard to pull the reports and track the things we need.
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful.
Had a bit of difficulty editing a page to include a different picture. Once I asked customer service and familiarized myself with the software more, no more issues.
Brushfire was great to work with on our first ticketed event. They made the process super easy and run smoothly.
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things.
They also have an awesome tiered pricing plan to help keep up with any size of event.
The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.
We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance.
Since everything integrates so well, we are excited to be able to spend more time preparing for the event itself rather than ticketing, housing, etc.
We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.