Self-service support & customer education platform ( 4.65/ 5 26 reviews) 835 Alternatives to elevio
Explore a recommended list of elevio alternatives for your business in 2019. Compare alternatives to elevio side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Multi Channel Live Chat Software for Website Engagement
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
AI-powered customer engagement platform
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Net Promoter Score & customer experience management software
NPS solution for flexible data collection & analysis
What users mention about SurveyMonkey CX See all reviews Overall I highly recommend CX. Not only do you receive a great product but also a great team to help you along the way. The actual sending interface of the survey is TERRIBLE, it is incredibly confusing if a survey sent, which ones sent and when. The software is easy to use and there is great support if you need it. The system flows the way you would expect.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Cloud-based customer service solution for firms of all sizes
Powering the Business of Learning
What users mention about Thought Industries See all reviews We are very pleased with our transition to the T.I. platform and the opportunity for growth. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. One feature we are thrilled about is the webinar integration -- it's perfect for us.
Simplifying Business Communication
What users mention about Nextiva See all reviews To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.
Online reputation management
What users mention about BirdEye See all reviews My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Generating great client reviews is very simple. The ease of sending out review invites is wonderful. The people at BirdEye are great to work with. We are having great results gaining online reviews.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request. This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group. I felt very misled by the company and lost any trust I had in them. It was very disappointing.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The overall quality is very good and everything were perfect about the features and funcionality. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. I have had a great experience with LiveAgent so far. We do not get a lot of incoming traffic but when we do it is easy to use and reliable.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Customer Success Platform
What users mention about Gainsight See all reviews I love that i can see a customer score card and predict churn. I would recommend them to anyone. Great to help account managers stay on top of things. This is great software if you know what types of actions you want to take against the data and know how you should measure customer health.
Collect real-time customer feedback using the NPS framework
What users mention about AskNicely See all reviews Some of the multi-brand/templating features are a little limited and confusing. It confused me as it was just that simple. I thought I was missing something. The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted.
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO. I am very impressed with the initial induction process that nice job had. Ve tried other software for getting reviews. At first I wasn’t happy with nice job ,but they’ve gotten much better since my first attempt.
Multi-channel Customer Communication Platform
Reviews & customer content marketing
What users mention about Yotpo See all reviews Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support. Additionally, our account rep is super responsive and helpful with any questions or issues we run into. They are a superb organization to deal with and just pure class all around.
Net Promoter Score (NPS) survey platform
Conversational survey tool
What users mention about SurveySparrow See all reviews SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It still has some lack of customization but they are working on it.
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.
Review monitoring software for multi-location businesses
What users mention about ReviewTrackers See all reviews We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. Great information and a huge time saver. A great product for a very reasonable price. This software was really helpful and easy to use and we liked being able to have a tool to gauge our online presence.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Live Chat Software and Virtual agent for SMBs
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. Terrible customer service - we were charged for months after closing the account. I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication.
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. The personalization of the chat is easy and good looking...Everything is perfect. We are a small company, so any missed interactions with customers is painful.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Knowledge Management Platform for Customer Service
What users mention about Knowledge Center See all reviews I had no negative experience during search, personal contact, solution-presentation as well as optimisation, sales & set-up. I like the automatically resubmission process very well, because it helps to check all the information. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily.
Leading Community Platform for Customer Success & Support
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. The feature set of Agile is right up there with the best of the best, but at a much better price point. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews Allows me to do my job more easily. Clients like the experience and are impressed with the technology. Overall its been very good and has made the paperwork seamless. Overall good experience. Few areas for improvement.
The CRM designed for G Suite.
What users mention about Copper See all reviews Horrible horrible horrible data migration once you decide to switch products. They basically hold your data hostage. M very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing. Looks like it would be a great help to my business if I could get it to addon like other Google products...like Folio.
Automation, insights and best practices to grow a business.
Web based customer support
Don't Just Satisfy, DELIGHT
Client satisfaction solution
What users mention about Centercode See all reviews Overall experience is pretty good. The reporting feature is great. Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing. The import process is cumbersome, and does not work well with large amounts of data.
Customer experience management with data collection & reports
Simple customer satisfaction surveys for SMBs
What users mention about Simplesat See all reviews We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value. What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly.
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews That's a powerful benefit, and one that will help you achieve greater success in your business. We haven't found anything that we dislike or has been a negative about Swell. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers.
Customer experience and survey solution for SMBs
Review management for Google, Facebook and more
What users mention about Reputology See all reviews Our clients also love using the review survey app. I love when our clients love the solutions we offer them. We are very busy and to have all of this information filter to my e-mail is wonderful. Fantastic Customer Experience - Easy Deployment and Integration.
Solutions for improving CX operational performance
All-in-one market research & consumer insight platform
Heatmaps, behavior analytics & user feedback tool
What users mention about Hotjar See all reviews AMAZING insights into my website and added fantastic functionality to our user analytics. Hotjar has been instrumental in helping our company find out the best way to help our clients and their websites. That's what makes it great. The recordings are especially awesome to get a 'real' feel of what visitors are doing.
Cloud based and on premise survey software
What users mention about Key Survey See all reviews Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed. Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive. As a loyal customer for at least ten years, I've been extremely pleased with KeySurvey.
Cloud based hospitality & vacation rental software
Build your bot now, no coding required.
Live chat support & real-time website visitor monitoring
What users mention about Provide Support See all reviews There is nothing particularly flashy or great about it, but it does a good job. We are VERY pleased with your live chat product. More satisfied than we expected. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Live Chat software for modern messaging
What users mention about Freshchat See all reviews It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook. Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues. Great tool for providing real time support. BOTs functionality is great for automatizing.
Natural language processing powered chatbot + live chat
Build your first bot in 10 minutes
What users mention about ChatBot See all reviews The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat.
All-in-one Website Visitor Engagement Tool
AI-powered front desk assistant
What users mention about FrontdeskAI See all reviews The customer service was excellent and every person I spoke to was helpful and friendly. FrontdeskAI has helped us not lose customers. Their customer service is amazing and our clients love it. The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside.
Happier customers live chat with Olark
What users mention about Olark live chat See all reviews Easy, Effective and straight forward. But we would love to have more features like a smarter more sophisticated auto responder. I loved it, used it and recommended it and then found tawk.to which is honest to god the same tool but free. Olark Chat has been a great addition to our business goals. The ease of the cloud-based program is excellent.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Enterprise Social Collaboration Software
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.
Powerful help desk & service management software
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. So easy customized and really helpful for improvement working process. Very recommended to using this.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews A great product, there are a few issues which would make it a lot better, please feel free to expand on these further. Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets. What I really like about this product is it's ease of access and use, the user interface is very good and I can easily locate where I need to be.
Cloud-based community platform for branded communities
Help desk ticket & customer service software
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too.
AI-based customer service management solution
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Customer journeys made personal
Email Marketing Software that is Affordable & Intuitive
What users mention about SendX See all reviews It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. So far we have been pretty happy with the service and the speed with which the product is evolving.
Customer loyalty, engagement & marketing platform
Web push notifications for mobile & desktop
Cloud-based customer engagement solution
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Zoho CRM has very nice and clean design that allows to navigate the software very easily. The quality of product is good for an affordable price. I love the ease of use, affordable, and its interface is great. It is an excellent, if not better alternative for Gmail Business Suite. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic. Amazing infrastrucutre and UI with sales pipeline. The graphs are just very beautiful. Notes, planned activities are easy and logical, helps with account planning and sales rep evaluations. Customer Service is outstanding.
Unified Customer Experience platform
What users mention about Zoho CRM Plus See all reviews Have had some problems syncing data and customer support has been pretty bad. Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily. Like the site overall, just wish support was faster to access and resolve some issues.
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them. Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients.
Audio-Visual Guidance to your Website
Social Media Management Software for Business
What users mention about Sprout Social See all reviews Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service. I love the reports and ability to have all social data in one place. The phone app is great, too. It is very costly and can be difficult to justify the cost against the features that are available.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Customer Onboarding Success in Salesforce
AI-based customer success solution for Salesforce & Dynamics
Mobile-friendly survey management platform
What users mention about SurveyLegend See all reviews It took me some time researching for the best way to make an interesting and good looking survey, and SurveyLegend was the best tool I found. It is a very good and beautiful site with a nice interface for poll or award ranking purpose. It was my first time doing a survey and I'm glad a friend recommended the platform because I loed how easy and simple it all was.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews Excellent experience, easy to set up and the staff at "get more reviews" were friendly and helpful. To be blunt, I have recommended them to anyone and everyone interested in online reviews. I am a total fan of this team and service. I have only used the free trial and I like it very much and will recommend.
Survey software for business consultants and leaders
What users mention about Spark Chart See all reviews I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. We have received very high response rates and our clients are very satisfied with the quality of the results. Sparkchart is the best in class survey software for power users. It lets you create very sophisticated surveys.
Online review & reputation management for small businesses
What users mention about Broadly See all reviews We have grown our reviews from 8 to over 100 in less than a year. We are thrilled with the success we are having with Broadly. We have gotten an overwhelming positive response from our clients with any positive reviews daily. It has been a wonderful tool for our business. Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
Web forms: as easy as 1-2-3!
What users mention about 123FormBuilder See all reviews 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app. The best part about these forms is how customizable they really are down to the very fine detail. They went above and beyond to help ensure a successful conclusion to our trial evaluation.
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews Kind of clunky interface and not as intuitive as I'd like. Not too familiar with other tools so not sure what to recommend. I love how simple it is - it's not a be-all, end-all software. It's a KMS, and it's a very very good one. We have had great success implementing this tool for social learning. Several employees it is easy to use and navigate. What users mention about Vanilla Forums See all reviews Easy moderation tools, FANTASTIC customer support/success team, and lots of great tools for the community such as badges and reactions. Overall, we have a good experience that can become perfect if few features will be added\fixed. The onboarding process with Vanilla has been exemplary. Customer support has been supportive, helpful and friendly.
Cloud-based knowledge management platform
What users mention about Helpjuice See all reviews What I like most is it's clearness. In other words, the fact that it's kind of a wide open look, like a canvas, feels nice to me. I enjoy getting the weekly analytics. The support team has been great, and resolve my issues/requests in less than 24 hours. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.