elevio Reviews

elevio

Self-service support & customer education platform

4.73/5 (11 reviews)

Sam Cross

Easy to implement and saves so much time and money on coding this functionality

Used daily for 1-2 years
Reviewed 2018-07-07
Review Source: Capterra

The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system. I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

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elevio

Self-service support & customer education platform

Victor Ikeda-Wood

Game changer! Hands down the valuable software our company uses.

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

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elevio

Self-service support & customer education platform

Babak Barkhodaei

We use Elevio as a widget in our platform to support our clients

Used daily for 6-12 months
Reviewed 2017-10-03
Review Source: Capterra

We use Elevio as our "Help Center" within our app. - It was very easy to setup the widget inside our application - Our clients use this widget extensively and it has resulted in support requests for us to drecrease

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elevio

Self-service support & customer education platform

Anonymous

Elevio helped integrate our help documentation into our product

Used weekly for 1-2 years
Reviewed 2017-10-11
Review Source: Capterra

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

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elevio

Self-service support & customer education platform

Peter Wolfley

Clean design and easy to implement and use.

Used daily for 6-12 months
Reviewed 2018-02-26
Review Source: Capterra

So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

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elevio

Self-service support & customer education platform

Mike LaTour

It's just like having another employee!

Used weekly for 1-2 years
Reviewed 2017-09-02
Review Source: GetApp

I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

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elevio

Self-service support & customer education platform

Doug McDaniel

Elev.io has changed the way we think about our customer's in-app experience/

Used weekly for 6-12 months
Reviewed 2018-06-25
Review Source: Capterra

More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.

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elevio

Self-service support & customer education platform

Cassie Mittal

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

Used weekly for 6-12 months
Reviewed 2017-10-25
Review Source: Capterra

A way to communicate with our users in way that is easy for US internally, and easy for THEM! - Consistent updates - Helpful and responsive team - Sleek integrations - Clean and easy to use self-service for our customers

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elevio

Self-service support & customer education platform

Alexia Coppens

Easy to implement in-app widget that delivers quick value to a support organisation.

Used daily for less than 6 months
Reviewed 2018-08-02
Review Source: Capterra

Stable, quick, accurate, well supported and evolving in terms of featuresSimple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

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elevio

Self-service support & customer education platform

Jan Werner

Overall an easy to use software that delivers value from the second it is implemented.

Used weekly for 6-12 months
Reviewed 2017-12-29
Review Source: Capterra

- fast pace of development - flexibility - integration - product scope - UX and UI - good support

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elevio

Self-service support & customer education platform

Ebona Mais

Went from loving it to...not loving it

Used weekly for less than 6 months
Reviewed 2018-06-06
Review Source: Capterra

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

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elevio

Self-service support & customer education platform