Freshcaller Features

Freshcaller

Cloud call center for customer support & sales

5.0/5 (2 reviews)

Freshcaller Feature Summary

  • Call logging
  • Inbound call center
  • Virtual call center
  • Local phone numbers
  • Toll free numbers
  • International numbers
  • Global phone usage
  • Call masking
  • Vanity numbers
  • Port-in numbers
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionist
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visbility
  • Agent presence status
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and inplace editing
  • Call forwarding
  • Call transfer to teams
  • Answer in a browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

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Freshcaller Feature Reviews

2 reviewers had the following to say about Freshcaller's features:

Yan Fedorov

We use it as online calling solution.

2018-03-30

Easy to set up online phone that works greatly with Freshsales.

Pros

We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it.

Cons

They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Brittany Tripp

used for conference calls

2018-03-07

Pros

we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

Cons

a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Freshworks


Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services

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