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NICE CXone
4.2
(565)

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Cloud Contact Center Software

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(16)

NICE CXone Pricing, Features, Reviews and Alternatives

NICE CXone product overview

Price starts from

71

/user

Per month

What is NICE CXone?

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX to deliver truly remarkable customer experiences.

Key benefits of using NICE CXone

100% OF INTERACTIONS ON ONE PLATFORM
Ensure a seamless customer experience for every type of conversation—from voice to digital messaging to chatbots and social. NICE CXone is an
interaction-centric platform built to master and orchestrate 100% of interactions. Unlike a customer relationship management platform or
ticketing system, only an interaction-centric platform can orchestrate sophisticated, AI-driven customer journeys.

ALL THE ADVANCED CAPABILITIES TO MASTER INTERACTIONS
As the operating system for CX, CXone consolidates all communication channels, applications, data, and knowledge onto a single open cloud
platform. This includes the best-of-breed CX solutions from NICE— routing, workforce engagement management, analytics, and digital—all natively
available, streamlining operations and eliminating the need for complex integrations. Run third-party applications natively with CXone integration
hubs and common administration and reporting frameworks.

AI PURPOSE-BUILT FOR CX, DRIVING VALUE FROM DAY ONE
Developed by NICE, Enlighten is the world’s first and only AI built specifically for customer experience. Enlighten leverages the power and capacity
of generative AI and machine learning, coupled with the world’s most extensive CX data set and security guardrails, to produce truly remarkable
customer experiences. Fully embedded across CXone, Enlighten AI is operationalized with pre-built models and ready to drive value from
Day One.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Knowledge Base
24/7 (Live rep)
Email/Help Desk
FAQs/Forum

Training options

Videos
Webinars
Live Online
In Person
Documentation

NICE CXone pricing information

Value for money

4.1

/5

565

Starting from

71

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NICE CXone features

Functionality

4.1

/5

565

Total features

125

20 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

NICE CXone users reviews

Overall Rating

4.2

/5

565

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.05/10
Rating distribution

5

4

3

2

1

261

205

67

18

14

Pros
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Cons
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
Bad UI, slow customer service, difficult reporting, limited integrations.

Overall rating contenders

NICE CXone FAQs

Q. What type of pricing plans does NICE CXone offer?

NICE CXone has the following pricing plans:
Starting from: $71.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of NICE CXone?

NICE CXone has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does NICE CXone support?

NICE CXone supports the following languages:
Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai


Q. Does NICE CXone offer an API?

Yes, NICE CXone has an API available for use.


Q. What other apps does NICE CXone integrate with?

NICE CXone integrates with the following applications:
Textel, Inbenta, Bullhorn ATS & CRM, SAP Customer Experience, Lightico, Oracle Service, Dynamics 365, Zoom, Microsoft Teams, CallVU, LogMeIn Pro, SugarCRM, Cyara, SpiceCSM, Fuze , LogMeIn Central, ServiceNow, Streem, livepro, Salesforce Platform, Firefly, Haptik, ProcedureFlow, Dizzion, Zendesk Suite


Q. What level of support does NICE CXone offer?

NICE CXone offers the following support options:
Phone Support, Chat, Knowledge Base, 24/7 (Live rep), Email/Help Desk, FAQs/Forum

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